PayTM Mobile Solutions Complaints & Reviews

I had been seller at Paytm since Jan 2015 Also recieved my very first eCommerce order via PAYTM BUT unfortunately have faced following list of problems. 1) No contact number for seller Help. 2) Emails are not answered till I add some seniors in CC that too need to send mails 4-5 times. 3) Out of 250 orders 70 are showed REFUNDED without any notification to the Seller. 3.b) OUT of 70 Refunded, reason of refund is not provided to seller. 3.c) On contacting the Buyer's directly they say that product has been delivered to them and also they are using it. In-fact PAYTM has not given any type of refund to them too. (It shows seller as REFUNDED) 3.d) If either product delivered were damaged in TRANSIT no claims available for seller from the Shipping Partner. ( Full Loss only to the Seller Logistic partners don't have to bear their mistakes.) 4) Very late Payment report of REFUNDED orders. 5) In order to list a Catalog I have sent them mail Attached with Catalog file 4 times in last 15 days still catalog not uploaded instead i got a call from Some SHOBIT saying that why did I marked mail to their seniors ( RESULT:- now they have completed deleted my catalog just to take revenge I too have call recordings.) 5.b) Reason was said that PAYTM's Internal DATA has been Corrupted ( Proof attached see this) 5.c) Is this the security of Paytm's servers? Clearly shows Just an form of revenge taken by SHOBIT and GARVITA (So called Paytm's Employees Catalogue Assist Team )in order to delete my listings. 5.d) They sent the contact number at end of their email reply but on calling on that number (During office hours) they complain that its private number dont call (WHY THE HELL YOU PROVIDE IT THEN?) 6) Been an Indian Based company we thought it might be seller friendly but PAYTM proved it Wrong Many times one after other. 7) We get mails from the Manager of order process Team Stating "WELCOME TO PAYTM! Call me or email me if you have any problem" but failed to get any other reply to the queries. 8) Paytm assigns managers to MERCHANTS but still of no use no call pickups, Ignoring mails (as if not alive) and off course we will get reply as soon as we add CC to seniors just WOW !! 9) Conclusion:- I am just an Student and also an seller on most of other Trusted eCommerce platform but such corrupted organisation and unprofessional environment just helps in demotivating NEW Sellers. And no COMPANY HAS GOT SUCH RIGHT TO PAY WITH OTHER JUST FOR THEIR BENEFITS. BYE-BYE Paytm thanks of DEMOTIVATING and TESTING LIMIT TO REMAIN QUITE Play more my creating confusions between Buyers and Seller and Finally as usual you will win !! Still hope that Paytm will work hard with company "ALIBABA" more then own Countrymen. Regards

Dear Dharmendra, As per the trailing mail, I have already inform you that I do not want to keep your product then where is the problem and I do not know about DOA letter ok . now I understand that you do not want to return your product so I will file the complaint along with your will our communication and one copy of the complaints or petition. I will send your corporate office and your head office too. In every mail, you are showing one excuse for not returning the product. I have purchased the product from the website of Paytm and I have firstly cancelled and then filed the request for return when I have cancelled the product then why your courier boy has dropped the courier at ground floor and my address was first floor. This is cheating by the company that firstly take the amount and now harassing to the customer for returning the product. You have mention in the cancel or return policy that if you do not want the product then you can cancelled the product or return if I have cancelled or return. The Paytm is fraud company and cheating with the customer. CC Note:- Dear Vinod ji (legal) – Please see the trailing mail of the company and they are harassing me so kindly do the needful and I want register one complaint against the company (website). I have all documents and proof. Regards Satyam Kumar From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: 24 May 2015 13:02 To: Satyam Kumar Subject: [Paytm Care] Re: complain for return the product Regarding your experience with Paytm Ticket #[protected]: complain for return the product ________________________________________ Dharmendra, May 24, 13:02: Hi Satyam, I am Dharmendra and I am going to do my best to solve your problem. We deeply regret the inconvenience caused to you. However I'd like to inform you that in case of electronics, DOA letter from service center is mandatory to initiate the return process. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Dharmendra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." ________________________________________ Satyam Kumar, May 23, 13:17: Dear abhi, as per the trailing mail, I donot want to keep the product any more and will not go any where for repair or any service . Now I want to clear last mail that if you will not return your product and my money then I will file the complain against your company in consumer court and in New paper and website ..now you are irritating and harrasing me and insisting me for keeping the product as per your policy you can not do it . Please tell me the clearly that you will return or not if not then write in mail then I will not mail you again only file the case. My father is an advocate and I know how to handle all yours. so please keep in your mind and do not send the mail for repair again. On Monday I will send one more to your senior or Legal form for the same if you will not return.I will wait for your response. Regards Satyam Kumar Deputy manager Marketing Hero Realty Ltd. (A Hero Group Company) Haridwar Greens, Near Jawahar Navodaya Vidyalaya Roshnabad, Haridwar - 249402 M: +91-[protected] www.herorealty.in P Please consider the environment before printing this mail ________________________________________ ________________________________________ Abhi, May 23, 11:16: Hi Satyam, I am going to do my best to solve your problem. As per our team remark please visit to your near by service center with your invoice they will assist you for your concern, if you face any issue please write us back. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Abhi Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." ________________________________________ Abhi, May 21, 15:50: Hi Satyam, We are extremely sorry that you had to go through this experience. I have escalated the issue to the concerned department and I will get back to you within the next 48-72 hrs with an update. If you have further queries please let us know. Happy to help, Abhi Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." ________________________________________ Satyam Kumar, May 21, 12:08: Dear Bhaanu, Thanks for your reply, As per your trailing mail, firstly I want to clear you that I do not want to keep your product and fully annoyed with your services in the staring time I was waiting for my product long time when I received now last 6-8 days I am waiting to return the product now Mr. Bhaanu, I losing my patience so please take your product back and return my money otherwise I will file the complaint and drop the message at internet and in my group company regarding the harassment for the same. Now as per your queries I am sending you the photographs of the product and I inform you that the courier boy has delivered the product at ground floor and my address was at first floor that time we have noticed that the out seal was not ok and i have cancelled the product at same time again I have filed the return request too if you have any doubt then you can see your record. I am once again request you that please return my money back and return back your product. In the same continuation I do not want any communication or repair for the same. Regards Satyam Kumar Attachment(s) IMG[protected]WA0015.jpg IMG[protected]WA0018.jpg IMG[protected]WA0016.jpg ________________________________________ Bhaanu, May 20, 19:01: Hi Satyam, Thank you for placing Order #[protected] with Paytm. I am Bhaanu and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. Request you to please send some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Bhaanu Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." ________________________________________ Satyam Kumar, May 20, 16:41: Dear Kuldeep, I do not want to keep the product so please return the product ASAP and same return my amount soon. Waiting for your reply if there is any delay then I have to take action on it further. Regards Satyam Kumar ________________________________________ Kuldeep1, May 19, 17:51: Hi Satyam, I am Kuldeep and I am going to do my best to solve your problem. I do understand your concern if problem can be solved by visiting service center.kindly visit the nearest service center. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Kuldeep Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." ________________________________________ Satyam Kumar, May 19, 13:19: Dear Sir, Order No. –[protected] This is to inform you that I have ordered one product symphony diet from paytm but when I received that I found the cooler is not working properly so I registered the request for return before six days as same day when I received the item but as per the company policy nobody came at my address for the return product and not receive the one call from the company. You are kindly requested to kindly return your product and return my money back. Still I am waiting for your favourable response. Regards Satyam Kumar Deputy Manager Marketing Hero Realty Ltd. (A Hero Group Company) Haridwar Greens, Near jawahar Navodaya Vidyalaya, Roshnabad, Haridwar -249402 M: +91-[protected] www.herorealty.in P Please consider the environment before printing this mail Attachment(s) image001.jpg

hello, I recieved a Lenovo G 50-70 Notebook (4th Gen Ci3/ 4GB/ 500GB/ Win8.[protected]Silver)on 21-MAY-2015.I am facing a problem with it's keyboard.I want to replace this laptop with a new one.It's been only 3 days and I have to face this issue.or I will return this order. Hope you will reply me with a easy solution.

Someone has trasacted my money from my account for their shopping. That person has faked his I.d.as a manager of SBI. He has taken the account no.by manipulating me. After a couple of minutes I got msg in my mbl that 31, 000/- shopping has been done using my account. Please help.

Hi I have purchased "Jazzup Chiffon Pink Color Dress For Girls " from paytm website on 17th March, 2015. And I received the item on 25th March, 2015. However the dress size is large and I decided to return the item to Paytm. I have raised return request to them and they agreed for reverse pickup. After many reminders finally they arrange reverse pickup on 18th April, 2015 and taken the product from us. They haven't refund the money till now. After again many reminders in email, they were not able to trace the product is reached to their seller or not. The courier has not given AWB to us and we were also not known about the product. Till now neither paytm customer care traced it nor they given refund to me. They stopped responding my emails also.

Hi, My name is Anuj Garg. Around two weeks ago Rs. 650 were deducted from my paytm wallet for no reason and when I asked paytm to refund it, they said they have already initiated the refund to my axis bank account, but the thing is i do not own any axis bank account, and now they are not even responding to my mails and my complaints.

I have to purchase iphone 4 s screen protector glass but the item is partial. 2 home key is missing and I have to sent mail for this. And pay Tm is apologies and send back massage me to refund but refund is not given me at that time. My oreder no is:[protected]

The return request has been placed on 13th May and today is 23rd May, though i have been mailing Paytm to provide me an update on the issue since 14th May onwards. Hence, I have not received any update from Paytm. I ordered Spunk brand shoes and while order is delivered, which was old and torned Reebok Shoes. I have sent all the snaps of goods which was received at the time of delivery for their reference and as they requested. It is been very irritating and worst kind of customer service ever seen. As Paytm call themselves as India's most leading company to create online chain, after experiencing service from paytm website and customer service. Just by showcasing product and its features and providing discount Paytm minting money by providing wrong and outdated product while delivery. Paytm harrassing me by not providing any update on my order and still i am waiting for the product to be returned. Kindly look into the matter and do needful. I request fpr my money to be returned.

Hi, Order Number: RCtkt[protected] | This bus has been cancelled due to entry tax imposing issues by TG Govt. So i lodged a complaint #[protected], on PAYTM, they promised to return back to me by 72 hours, even after sending reminder mails, i didnt't get any response from them. This complaint was acknowledge by Mr. Gaurav. Could you please look into this and get my amount back. Thanks

sir i done recharge of rupee 251 and 23 on my no [protected] on 22 may 2015. according to plan shown by paytm site that is wrong information and that service is useless for me. on my giving complan both paytm and operator blaming each other and i got trapped in this. and on my complain paytm still showing same thing to cheat other people.

This is to inform you that as i had order mobile through paytm.com on 15th May but the product did not shipped due non availability and i had received msg stating that my order has been cancelled on 19th May around 10:40pm and amount has been refunded to my paytm wallet and within 5mins of this msg received one more msg stating recharge of Rs.5000/- successful for mobile no.[protected] and again recharge of Rs.1500/- and next day early morning of Rs.100/- and when i saw my paytm wallet only Rs.2 was left out, hence raised issue to customer care informing that my money has been miss used by someone and asked for my refund but customer care people denied to refund and informed that it has been happened from my side only and i had so many mails but non of them have come up with the solution, kindly request you to help me out get my money back to my bank account. Regards, Shiva Shankar K.M [protected]

Dear Sir/Madam, I had placed an order for Intex Aqua star II mobile on 19/05/2015 with Order Number[protected] and Shipment Number #[protected]. 22/05/2015 I received the package at 2:30 PM. When I open the packing I found a piece of stone in place of mobile rest accessories are there in the box. I am shocked that this can be happened with such a reputed brand like paytm. Photos are enclosed herewith. With for necessary action and advice. Thjanks & Regards, Vijay Pratap Singh ITM University Sector-23A Gurgaon - 122017 Haryana, INDIA Cont. : +91-[protected]

I ordered a xiamoi 10400mah power bank last monday and i got it by today morning, , due to the lack of packing the power bank was damaged, , , , , its lights and switches were displaced, , , , please see my complaint and give a new product for the value of my money

i have ordered mobile cover through site with order no:[protected] on 17th may 2015 but still now i have not received the product. i made a complaint through your site and with respect to that i received a call from your side and the person who spoke with me asked for my ATM card number for refunding of the order and i gave my ATM card number for the same. within 5 or ten my account has been debited with 9990/- without my consent. Below is the details of the Transaction. Without my card a purchase has been made in my account which also comes under the ambit of PHISHING. POS PRCH POS 988002 WWW MOBIKWIK COM NEW DELHI i hereby also provide the details of the mobile numbers and name of the persons who have contacted me for the above process. Amit Sharma - [protected] [protected] Vijay - [protected] These people from your end have assured me on re-credit of my account with Rs 9990/- within half an hour by 9:00 am today. But i have received any amount in my account. So look into the matter for refund of amount as early as possible. On accounts of neglect i will be forced to make a complaint on this regard to the Police. And this has highly questioned your credibility on e trading.

I HAVE ORDERED FOR A MICROMAX MOBILE COVER FOR Rs. 389/- ON 18/05/2015. ORDER NO. IS[protected]. THE ITEM IS NOT RECEIVED YET. NO COMMUNICATION ABOUT THE ORDER. PLEASE VERIFY AND CONFIRM THE POSITION AT THE EARLIEST SUNILKUMAR MOB- [protected] E-MAIL- [protected]@GMAIL.COM

dear sir, i have ordered this product on 4th may by making online payment of rs 559. i am still waiting for my product. i have mailed u approximately 17 times about this order id. still i am not get able to get satisfactory response from ur side. u always mail me in return that u have escalated my issue. but the fact is that u have done nothing about my product as u have already ur money. becoz o[censored], there is negative image of online stores among the people. this is my last mail to u either deliver my product in gud condition or else refund my money. u have no value about customer's time. seriously i will never purchase any product from ur site. and will never ever advice anyone to purchase product from ur site. this is my last mail to u. pls take appropriate action or else i have to take legal actions in which i will sought compensation from u

i want to return ur sports shoes of AIR company which i recived today on 22/5/15 dis product i order on 11 may 2015 first thing very delay service and second thing a product which i recive is totally fake product not match wid shown in picture.. here is my order no.[protected]

sir i purchased hp laptop one week back from your website but when i checked the warranty of laptop, it shows active from september 2014 but i bought said laptop delivery on 13th may 2015. Is it is used product.but company is claiming that product sold on our website are new and authentic. then please enquire into the matter and refund my amount with expenses i paid for installation. my contact number is [protected].my laptop is hp15r007tx and serial number is CND4343DCX and product number is G8D31PA.

I had 6350 rs in my paytm wallet. But they people make fraud transaction from my account. Now I have only 35 rs in my account. I asked so many time but they people are not giving the transaction details. I want my cash back. Please help me to resolve my problem. My contact no is [protected]

when i pay rs.60 for paytm wallet i dnt reciv monney .and after that shows only transsaction in processing .what is this i strictly say my monney refunded in my bnk account otherwise my paytm wallet. my order no.[protected] my mob no.[protected]