PayTM Mobile Solutions Complaints & Reviews

I placed order #[protected] on 7/5/15 for 5 books totaling Rs.936/- with a promised cash back of 45% within 24 hours of shipment on orders above Rs.300/-. I applied the promo code successfully and Initially I placed order for 6 books. But it said only 5 books can be ordered. So I removed 1 book and completed the transaction. The shipment was delayed and it was sent in 2 packages and both were received together by us on 18/5/15 only, with poor packing and 1 book a little damaged. I did not get the cash back of Rs.421.20 and when the issue was reported they kept refusing the cash back insisting that I did not use the promo code, though I repeatedly made it clear that I had applied it. But they paid no heed to it at all. They make all promises like "100% Assurance" "At Paytm, we provide 100% assurance. If you have any issue, your money is immediately refunded. Sit back and enjoy your shopping." "Paytm Trust" "Your money is yours! All refunds come with no question asked guarantee." "Our Promise" "Happiness is guaranteed at Paytm. If we fall short of your expectations, give us a shout." and 15 days return policy. I clearly informed them that I am not interested if the promised cash back is denied. But they are not accepting returns also and only engage in rhetoric like "I am going to do my best to help you" repeatedly when they do absolutely nothing and let the customer suffer. I feel totally cheated and their acts are disgusting to say the least. Paytm is a fit case for judicial enquiry and parliamentary action like that of the Flipkart sale. I want the cash back or return and complete refund.

Dear Paytm I was ordered vega helmet 15 may 2015, But still not receive my order product see I don't have helmet to ride the bike I am not asking to any body, So kindly improve your shipment other wise in future I will not buy any things in Paytm. Thanks

I diposited amount of Rs. 1000/- towards the payment of Electricity Bill on 16.05.2015. I was informed that said amount has been reveresed on account of non received of said payment. The amount of Rs. 1000/- neither came in my account nor in my paytm wallet. Request to said the reveresed amount immediatly in my account or paytm wallet to avoid unnasessary problem. Matter may be given top prority.

Hi I have booked a bus ticket on 8th May 2015 for the route of Rajkot to Ahmedabad at 8.42AM. But in afternoon I got call from bus operator that the bus is got cancelled. So I request you for the refund of money. Please do the needful. My ticket details are as below FROM - rajkot TO - ahmedabad DATE OF JOURNEY[protected] PAYTM TICKET ID - OB4OJH TICKET PNR [protected] PASSENGER NAME - Umesh Bus Operator - SS Travels--( KARNAVATI ) I have already files a complaint on [protected]@paytm.com on 11th May 2015. My paytm complain ticket id is Ticket #[protected]. It was told me that they will give respond withing 72 hours. But its now 9 days and they have not given a single positive reply.

I want to add 5000 rupees to my paytm account but i was giving some error. My concern is also for the cash back offers. How will i get cash back and in how many days. Also i want to know that cash back is also available for cash on delievery or not. Thank you

My order no. is[protected]. I got my bus tickets cancelled on 9/5/2015 via paytm but the amount has not been refunded yet. I got a message stating that it will be credited in my account in 3-10 days. But it has not been credited yet. I mailed to paytm customer care but did not get any response. I request to resolve the problem and credit the money as soon as possible.

Guyz please be very careful about www.paytm.com online bus booking, this team is set for cheating only. I booked ticket under Male passenger category 2 month back to Bengaluru. But when I was trying to board the Bus, the operator rejecting with the reason as the ticket is booked under female category. But to substantiate the reason, either operator or paytm never mentioned the passenger gender in either SMS or Online ticket. However the paytm helpline number was not responding to contact at the moment and the bus operator did not allowed me to travel or provided any other seat by adjusting available seats or any other alternate way. After the incident, I received a reply from Paytm for my numerous email complaint; saying that it is the paytm system error and they cannot given any compensation or refund. The whole trauma really cost me a big loss and I lodged a legal suit against the operator & paytm. Further I would request public to be very careful about Paytm & its associate company for following reason. 1). Paytm automatically mixes passanger gender (Male gender becomes Female) 2). If you contact their Helpline, all numbers are not reachable/not responding. 3). To get a single reply from Paytm, you should send more than 20 emails. 4). If you send email today, you will receive acknowledgement & reply after 1 month 5) You will never get any refund for Paytm technical error. 6) Irresponsibility towards customer Overall you will get 90% assured above mentioned cheating upon booking on paytm.

Hi there, I have ordered of Galaxy grand 2 mobile in Paytm on 27th April 2015 but they were not delivered in time so i have cancelled my order and request for refund but Paytm did not give my refund money 13552 and did not give me proper answer. So please help me to get my own money back. Paytm Order #[protected]. My contact number is [protected]. Let me know if you want some more update for the same. Thanks.

Hello sir I am facing with a problem when I opens my account it always show the same error"your account is blocked temporarily" my paytm number is [protected] and email id is- [protected]@gmail.com . Please help me sir and unblock my paytm account

sir, i placed an order in Paytm website on 16th april 2015 worth of Rs. 5900/-, simply they cancelled my order with out any permission, and intimation. i requested them to refund the money to my bank account on 26th april 2015. till now they had n't done the money transfer and simply the executives are bluffing like it will be done with in one day like that. i am requesting you to take necessary action on them and do justice to me regards

I have ordered "Popo Crunchy Pista - 500 Gms" 2nos (Order No.[protected] and delivered by Delhivery courier. One of the 500gms pack was torn and the quantity was very lesser. The other one (500gms) received in good condition. I have created a ticket #[protected] a week before for the issue, but customer service is not at all responding for the query. I keep sending the reminders but they simply don't respond. I was loyal customer to them due to the good cash back offers and I have referred to PayTM a lot. But I have lost trust on them due to their hectic customer service.

PAYTM ORDER REF:[protected] PAYT SHIPENT ID:[protected] Iam K KIRAN KUMAR from hyderabad have purchased OEM 20800 mAh power bank (silver) (item #[protected] on 15th may 2015 for 649rupees through cash on delivery option. I have received my product on 19th may 2015. But i hav received a faulty product i.e a power bank with a cable and also power button that are not working. I would like to have replacement for my product. name: k kiran kumar mobile:[protected]

I had ordered a power bank on Paytm on 5th may 2015, till now i have not received a single valuable response on delivering the product. Every time they are sending same mail "we forwarded to the respective department, if you want you can cancel the order". Such a irritating response and pathetic service. Giving wrong commitment to customer about the product and holding the money, ticket is getting closed by sending some response. Don't purchase such products from them Order :[protected] With regards Dinesh Kumar D S

Hello, On Paytm I place the refund request of Rs 598.0 in my bank/card on[protected]:26:05 but till now I am not getting any refund in my bank/card account. I contact to paytmcare regular since 25 days but I am not get proper response. Today total 25 days are complete to place this request but I have not yet received the refund!!!. Here all the detail about Paytm order: My Transaction Bank Txn ID: IG00WIANR9 Paytm Cash Txn ID 91DCBB987B94614A [protected] #My ORDER NO.[protected] Apr '15 4:51 pm Gritstones Pack Of 3 Multi Cotton Tshirts (Size-L) (https://paytm.com/shop/p/gritstones-pack-of-3-multi-cotton-tshirts-size-l-APPGR...⇄ Qty: 1 | Sold By: GRITSTONES Here the my bank account statements. Find the attachment. Please give me feedback as soon as possible.

Hi,

I have ordered Puma shoes from Paytm on 10th of may. It has been dispatched and reached bangalore on 15th may 2015. Courier service is Delhivery. But after 5 days of reaching bangalore it is yet to out for delivery. When i contacted delhivery customer care, they are simply saying we don't have Bike to deliver your goods. ha ha ha. super know. and after that I have contacted PAYTM yesterday[protected]. that guy is simply saying it will reach you in 7 days. are they guys serious. after courier reaching my location and after 5 days again I should wait for another 7 days? god damn. I have added all photo proofs. So guys pls dont buy anything from Paytm if you are time consious. but deals are good in paytm. At the same time i have ordered a mobile on 17th may in flipkart and the same is out for delivery now. (order Id:OD[protected] oh god, are flipkart guys come down from heaven or what? and also post sales service from flipkart is very good. one more thing to mention here. I have requested call back from paytm. they called me around 1 PM yesterday. due to some network issue call got disconnected. but again they didnot call me. so as a conclusion Paytm's after sales support is worst worst worst. so dont buy from them guys. thanks paytm for your wonderful service...

Ticket #[protected]: MPtkt - Help Query Neeraj1, Apr 28, 19:15: Hi Nanda Thank you for placing Order #[protected] with Paytm. I am Neeraj and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. Request you to please send some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Neeraj Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, Apr 28, 13:39: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: I had ordered 2 items of Marine Kross Dx Angle Cock... It was delivered very late and that too I have received only one piece... where is my another? when will I receive? I need it very urgently... I had also complained to delivery company for not delivering the product as per date but yesterday I received only one piece...-Paytm 4.4.2 on AUXUS-AUXUSNucleaN2-null running 4.2.2 | Issue Type: Partial Order Received | Time:[protected]:39:00 | This email is a service from Paytm Care. Message-Id:HZRNMMYZ_553f8f029ea2_30403f95204cd32c1184a4_sprut [protected]@paytm.com via zendesk.com Apr 29 to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Esha, Apr 29, 09:13: Hi Nanda, Thank you for placing the order #[protected] with Paytm. I am Esha and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Esha Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, Apr 29, 08:48: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: I have sent a picture of what I got, in the print it is given quantities as 2... I have received only one.. where is my another piece??? when will I get my another piece???-Paytm 4.4.2 on AUXUS-AUXUSNucleaN2-null running 4.2.2 | Issue Type: Partial Order Received | Time:[protected]:47:00 | Attachment(s) IMG_20150430_074329.jpg This email is a service from Paytm Care. Message-Id:663RY8WP_55405359a3e87_78a53feec16cd3202228e0_sprut Nanda Deepa Apr 29 to PayTM Hello I have sent the picture in paytm complaint mail... The packaging was correct, it was packed only for one item only, there was no 2 items in it... it was properly sealed and there was no damage... I do not return the product which I got now... I am asking you to deliver my another same product... I am repeating, I had ordered 2 piece of Marine angle cock, but I received only one piece... I paid for 2 and you sent me one... Understood???? I request I need my product back ASAP... Regards Manoj Kumar Nanda Deepa AttachmentsApr 29 to PayTM I have enclosed the picture what I received a mail from paytm, I am worrying if the paytm is cheating the customers making confusion in quantities... Regards Manoj Kumar Attachments area Preview attachment paytm.png Image paytm.png [protected]@paytm.com via zendesk.com Apr 29 to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Meghna, Apr 29, 11:16: Hi Nanda, Thank you for placing the order #[protected] with Paytm. I am Meghna and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Meghna Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, Apr 29, 09:43: I have enclosed the picture what I received a mail from paytm, I am worrying if the paytm is cheating the customers making confusion in quantities... Regards Manoj Kumar Hello I have sent the picture in paytm complaint mail... The packaging was correct, it was packed only for one item only, there was no 2 items in it... it was properly sealed and there was no damage... I do not return the product which I got now... I am asking you to deliver my another same product... I am repeating, I had ordered 2 piece of Marine angle cock, but I received only one piece... I paid for 2 and you sent me one... Understood???? I request I need my product back ASAP... Regards Manoj Kumar Attachment(s) paytm.png Nanda Deepa, Apr 29, 09:35: Hello I have sent the picture in paytm complaint mail... The packaging was correct, it was packed only for one item only, there was no 2 items in it... it was properly sealed and there was no damage... I do not return the product which I got now... I am asking you to deliver my another same product... I am repeating, I had ordered 2 piece of Marine angle cock, but I received only one piece... I paid for 2 and you sent me one... Understood???? I request I need my product back ASAP... Regards Manoj Kumar Esha, Apr 29, 09:13: Hi Nanda, Thank you for placing the order #[protected] with Paytm. I am Esha and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Esha Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, Apr 29, 08:48: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: I have sent a picture of what I got, in the print it is given quantities as 2... I have received only one.. where is my another piece??? when will I get my another piece???-Paytm 4.4.2 on AUXUS-AUXUSNucleaN2-null running 4.2.2 | Issue Type: Partial Order Received | Time:[protected]:47:00 | Attachment(s) IMG_20150430_074329.jpg This email is a service from Paytm Care. Message-Id:663RY8WP_[protected]c5d2_77a13feec16cd3201537b8_sprut Nanda Deepa Apr 29 to PayTM Hello, Esha I have replied, I am not returning the product which I received, I want my another one which I had ordered for 2 quantities and I did not receive the 2nd piece... Regards [protected]@paytm.com via zendesk.com Apr 30 to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Ginni, Apr 30, 08:57: Hi Nanda We are extremely sorry that you had to go through this experience. I have raised a complaint with the concerned team and I will get back to you within the next 48-72 hrs with an update. If you have further queries please let us know. Happy to help, Ginni Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, Apr 29, 11:48: Hello, Esha I have replied, I am not returning the product which I received, I want my another one which I had ordered for 2 quantities and I did not receive the 2nd piece... Regards Nanda Meghna, Apr 29, 11:16: Hi Nanda, Thank you for placing the order #[protected] with Paytm. I am Meghna and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Meghna Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, Apr 29, 09:43: I have enclosed the picture what I received a mail from paytm, I am worrying if the paytm is cheating the customers making confusion in quantities... Regards Manoj Kumar Hello I have sent the picture in paytm complaint mail... The packaging was correct, it was packed only for one item only, there was no 2 items in it... it was properly sealed and there was no damage... I do not return the product which I got now... I am asking you to deliver my another same product... I am repeating, I had ordered 2 piece of Marine angle cock, but I received only one piece... I paid for 2 and you sent me one... Understood???? I request I need my product back ASAP... Regards Manoj Kumar Attachment(s) paytm.png Nanda Deepa, Apr 29, 09:35: Hello I have sent the picture in paytm complaint mail... The packaging was correct, it was packed only for one item only, there was no 2 items in it... it was properly sealed and there was no damage... I do not return the product which I got now... I am asking you to deliver my another same product... I am repeating, I had ordered 2 piece of Marine angle cock, but I received only one piece... I paid for 2 and you sent me one... Understood???? I request I need my product back ASAP... Regards Manoj Kumar Esha, Apr 29, 09:13: Hi Nanda, Thank you for placing the order #[protected] with Paytm. I am Esha and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Esha Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, Apr 29, 08:48: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: I have sent a picture of what I got, in the print it is given quantities as 2... I have received only one.. where is my another piece??? when will I get my another piece???-Paytm 4.4.2 on AUXUS-AUXUSNucleaN2-null running 4.2.2 | Issue Type: Partial Order Received | Time:[protected]:47:00 | Attachment(s) IMG_20150430_074329.jpg This email is a service from Paytm Care. Message-Id:663RY8WP_5541a13ed39af_36dd3fa4334cd3281703c7_sprut Nanda Deepa May 4 to PayTM Hello I did not get any reply for my query I asked so many times??? where is my product which I had ordered??? Give me my money back orelse... Nanda Deepa May 5 to PayTM Hello I still did not get any reply... what is happening? Will I get my money back or not? Regards [protected]@paytm.com via zendesk.com May 11 (8 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Ritu, May 11, 13:26: Hi Deepa, Thank you for placing Order # with Paytm. I am Ritu and I’m going to be helping you today. Amount of Rs. 224, has been refunded to your Paytm Wallet on 7may 2015. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Ritu Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 12:54: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hello paytm, I have returned the partial product which I received after making several complaints, I only got my refund amount of 224 Rs, which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back? When you are refunding my remaining amount.. In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity and in order status it was showing 2 quantities were delivered, I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially, then my order status showed my order of 1 quantity which I did not receive, it is been cancelled and refunded 224 Rs in my account, now the returned product has to show it in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards Nanda | Issue Type: Others | Time:[protected]:54:1 | This email is a service from Paytm Care. Message-Id:N5X59H0M_555060a559e44_3fe53f90c12cd[protected]_sprut Nanda Deepa May 11 (8 days ago) to PayTM Hello Ritu, You people are not understanding what I am sayijng I only got my refund amount of 224 Rs, for which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back the same? When you are refunding my remaining amount??? In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity of it and in order status it was showing 2 quantities were delivered, (that I did not receive 2 quantity) I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially( i.e., only one quantity which I received), After that I saw my order status showed that my order of 1 quantity which I did not receive it, that has been cancelled and refunded 224 Rs in my account, now the product which I have returned has to show it is in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards [protected]@paytm.com via zendesk.com May 11 (8 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Chanakya, May 11, 16:48: Hi Nanda, Thank you for placing Order # with Paytm. I am Chanakya and I’m going to be helping you today. Amount of Rs. 224 has been refunded to your Paytm Wallet and the remaining Rs.225 has been delivered to you as a cash back on the product already. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Chanakya Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 15:44: Hello Ritu, You people are not understanding what I am sayijng I only got my refund amount of 224 Rs, for which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back the same? When you are refunding my remaining amount??? In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity of it and in order status it was showing 2 quantities were delivered, (that I did not receive 2 quantity) I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially( i.e., only one quantity which I received), After that I saw my order status showed that my order of 1 quantity which I did not receive it, that has been cancelled and refunded 224 Rs in my account, now the product which I have returned has to show it is in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards Nanda Ritu, May 11, 13:26: Hi Deepa, Thank you for placing Order # with Paytm. I am Ritu and I’m going to be helping you today. Amount of Rs. 224, has been refunded to your Paytm Wallet on 7may 2015. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Ritu Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 12:54: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hello paytm, I have returned the partial product which I received after making several complaints, I only got my refund amount of 224 Rs, which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back? When you are refunding my remaining amount.. In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity and in order status it was showing 2 quantities were delivered, I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially, then my order status showed my order of 1 quantity which I did not receive, it is been cancelled and refunded 224 Rs in my account, now the returned product has to show it in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards Nanda | Issue Type: Others | Time:[protected]:54:1 | This email is a service from Paytm Care. Message-Id:N5X59H0M_[protected]f_a533f93d66cd3204921ed_sprut Nanda Deepa AttachmentsMay 11 (8 days ago) to PayTM Oh my God... Hello paytm, I have paid totally 449+449 = 898 Rs ok? For 2 Quantities (1+1) of Marine DX Angle Cock ( 2 quantities was booked in one single order tracking number Order#[protected] Saturday, April 11, 2015 22:21:47) Order was confirmed! Shipment was done on (Saturday, April 11, 2015 22:21:47) I received cash back as 224+ 224 = 448 Rs In my wallet. (No Doubt for this) My Product was delivered on April 18th and the surprising was I received only 1 quantity of Marine DX Angle Cock, (I received only one for which I had ordered for 2 quantities) Where the hell is another one??? In Status it was showing 2 quantities is been delivered and also I received a mail saying my 2 quantities of Marine DX Angle Cock is Delivered. In Courier BOX it was showing quantities were 2, I opened it and found only one piece, again I am asking where the hell another one is. For the same I complained several times to paytm customer care and I received all unrelated replies… I asked for where is my other quantity? I got reply from one of the executive saying Sorry for the inconveniences your order will be marked as return request and after that other executive said I have to send a picture whether the package was tampered or not, I sent picture also…. Suddenly courier executive called to me asking for returning the product, I denied that my query is not properly answered. And again repeated complaints I did, and at last changed my mind to return the parcel back to paytm so that atleast I will get my full amount.. Again courier executive came and took my product… After returning the product, immediately after some time I received a message on May 7th saying my order of Marine DX Angle cock is cancelled and Rs 224 is been added into my wallet. That is ok… I receive my amount for 1 quantity (I have paid for 2)… Now I am asking for another 224Rs which is missing… I have also have returned the product I received, please collect that and give my Rs 224… I have also mailed a photo copy of reverse pick up slip given by courier executive… Now don’t ask me anything else for evidence, look into my history and read all the complaints I have given… Give my Rs 224 back to my wallet… Find the attachments… Regards 2 Attachments Preview attachment paytm1.jpg Image paytm1.jpg Preview attachment Reverse Pick up Slip.pdf PDF Reverse Pick up Slip.pdf [protected]@paytm.com via zendesk.com May 11 (8 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Suneel, May 11, 20:54: Hi Nanda, I am Suneel and I am going to do my best to solve your problem. I would like to inform you that Rs. 224 amount has been refunded to your wallet and rest amount that is cash back Rs. 225 has already initiated to your paytm wallet. 224+225=449 and the rest 2 order has been delivered to you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Suneel Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 17:19: Attachment(s) paytm1.jpg Reverse Pick up Slip.pdf Chanakya, May 11, 16:48: Hi Nanda, Thank you for placing Order # with Paytm. I am Chanakya and I’m going to be helping you today. Amount of Rs. 224 has been refunded to your Paytm Wallet and the remaining Rs.225 has been delivered to you as a cash back on the product already. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Chanakya Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 15:44: Hello Ritu, You people are not understanding what I am sayijng I only got my refund amount of 224 Rs, for which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back the same? When you are refunding my remaining amount??? In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity of it and in order status it was showing 2 quantities were delivered, (that I did not receive 2 quantity) I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially( i.e., only one quantity which I received), After that I saw my order status showed that my order of 1 quantity which I did not receive it, that has been cancelled and refunded 224 Rs in my account, now the product which I have returned has to show it is in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards Nanda Ritu, May 11, 13:26: Hi Deepa, Thank you for placing Order # with Paytm. I am Ritu and I’m going to be helping you today. Amount of Rs. 224, has been refunded to your Paytm Wallet on 7may 2015. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Ritu Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 12:54: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hello paytm, I have returned the partial product which I received after making several complaints, I only got my refund amount of 224 Rs, which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back? When you are refunding my remaining amount.. In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity and in order status it was showing 2 quantities were delivered, I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially, then my order status showed my order of 1 quantity which I did not receive, it is been cancelled and refunded 224 Rs in my account, now the returned product has to show it in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards Nanda | Issue Type: Others | Time:[protected]:54:1 | This email is a service from Paytm Care. Message-Id:N5X59H0M_5550c999640d2_adb83fb52decd32c1268c9_sprut Nanda Deepa AttachmentsMay 12 (7 days ago) to PayTM Mr Sunil, Do you understand English? Please read carefully what I have said... If still not understood, see the attachments, or else call to my mobile number [protected]... I want to speak to paytm, My issue is not solved yet... Regards Attachments area Preview attachment Paytm2.png Image Paytm2.png Nanda Deepa May 12 (7 days ago) to PayTM Hello Paytm, Please refund my amount back... [protected]@paytm.com via zendesk.com May 12 (7 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Shubh, May 12, 15:22: Hi Deepa, I am Shubh and I am going to do my best to solve your problem. In order to get connected with us, please follow the steps mentioned below :- - Log-in your paytm account on paytm.com - Click on https://paytm.com/contactus - Select 'SHOPPING ORDER'. - Select 'Select an Order or Item and select the query type while choosing from 'Regarding' list. - Type your message. - Click on 'Submit'. - Click on 'Call Me' option. Our executive will get back to you as soon as possible. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Shubh Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 12, 11:14: Hello Paytm, Please refund my amount back... Mr Sunil, Do you understand English? Please read carefully what I have said... If still not understood, see the attachments, or else call to my mobile number [protected]... I want to speak to paytm, My issue is not solved yet... Regards Nanda Nanda Deepa, May 12, 09:22: Mr Sunil, Do you understand English? Please read carefully what I have said... If still not understood, see the attachments, or else call to my mobile number [protected]... I want to speak to paytm, My issue is not solved yet... Regards Nanda Attachment(s) Paytm2.png Suneel, May 11, 20:54: Hi Nanda, I am Suneel and I am going to do my best to solve your problem. I would like to inform you that Rs. 224 amount has been refunded to your wallet and rest amount that is cash back Rs. 225 has already initiated to your paytm wallet. 224+225=449 and the rest 2 order has been delivered to you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Suneel Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Amount of Rs. 224 has been refunded to your Paytm Wallet and the remaining Rs.225 has been delivered to you as a cash back on the product already. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Chanakya Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 15:44: Hello Ritu, You people are not understanding what I am sayijng I only got my refund amount of 224 Rs, for which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back the same? When you are refunding my remaining amount??? In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity of it and in order status it was showing 2 quantities were delivered, (that I did not receive 2 quantity) I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially( i.e., only one quantity which I received), After that I saw my order status showed that my order of 1 quantity which I did not receive it, that has been cancelled and refunded 224 Rs in my account, now the product which I have returned has to show it is in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards Nanda Ritu, May 11, 13:26: Hi Deepa, Thank you for placing Order # with Paytm. I am Ritu and I’m going to be helping you today. Amount of Rs. 224, has been refunded to your Paytm Wallet on 7may 2015. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Ritu Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 11, 12:54: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hello paytm, I have returned the partial product which I received after making several complaints, I only got my refund amount of 224 Rs, which I did not receive the product only, Then where is my other 224 Rs amount which I received the product and returned back? When you are refunding my remaining amount.. In order status it is still showing one quantity product is cancelled and refunded, but after returning the other partial product which I received, still it is showing it as delivered… Repeating again: I had ordered 2 quantities of Marine DX Angle Cock, I received only one quantity and in order status it was showing 2 quantities were delivered, I made several complaints regarding this and still there was no proper response I got and also service is happening with confusions… At last I have returned back the product which I had received partially, then my order status showed my order of 1 quantity which I did not receive, it is been cancelled and refunded 224 Rs in my account, now the returned product has to show it in processing but it is not showing it, instead it is showing as delivered…. Give my money back, I will not further make any transactions in paytm… Regards Nanda | Issue Type: Others | Time:[protected]:54:1 | This email is a service from Paytm Care. Message-Id:N5X59H0M_5551cd4a5a1f5_27c33fb4ffccd32039729d_sprut [protected]@paytm.com via zendesk.com May 15 (4 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Ankita.m, May 15, 14:45: Hi Nanda, I am Ankita and I am going to do my best to solve your problem. In order to get connected with us, please follow the steps mentioned below :- - Log-in your paytm account on paytm.com - Click on https://paytm.com/contactus - Select 'SHOPPING ORDER'. - Select 'Select an Order or Item and select the query type while choosing from 'Regarding' list. - Type your message. - Click on 'Submit'. - Click on 'Call Me' option. Our executive will get back to you as soon as possible. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Ankita Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 15, 13:16: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Very cheap service, I ever seen in any of the shopping network… My issue is not yet solved and last time I requested for a call back. The executive had called me and he told me he needs to see the query history of mine with reverse pick up slip which I had mailed and He told me he will call me again later, but I did not get the call at all… This is going messy here… I request you to call me again and I want to speak about this to higher authority of Paytm… I want that executive who had called me last time to take necessary action on him for being irresponsible on his work… Regards Nanda | Issue Type: Partial Order Received | Time:[protected]:16:24 | This email is a service from Paytm Care. Message-Id:B708D2AT_5555b947e33fd_51283fd1900cd[protected]_sprut Nanda Deepa May 15 (4 days ago) to PayTM The same procedure I have done Miss. Ankita... Still I have not got any calls... I have clicked for call back option also... Regards [protected]@paytm.com via zendesk.com May 15 (4 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Maharana, May 15, 19:04: Hi Deepa, I am Maharana and I am going to do my best to solve your problem. In order to get connected with us, please follow the steps mentioned below :- - Log-in your paytm account on paytm.com - Click on https://paytm.com/contactus - Select 'SHOPPING ORDER'. - Select 'Select an Order or Item and select the query type while choosing from 'Regarding' list. - Type your message. - Click on 'Submit'. - Click on 'Call Me' option. Our executive will get back to you as soon as possible. As have checked and found that as you have got only one product out of two and for the missing product we have refunded you the amount of Rs. 449.00. Kindly crosscheck your wallet for the reference. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Maharana Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 15, 15:30: The same procedure I have done Miss. Ankita... Still I have not got any calls... I have clicked for call back option also... Regards Nanda This email is a service from Paytm Care. Message-Id:B708D2AT_5555f5d2ba629_a81c3ffdd7acd3389031e_sprut Nanda Deepa 12:37 PM (21 hours ago) to PayTM Hello Maharana, I have followed the same procedure 2 times - Logged-in your paytm account on paytm.com - Clicked on https://paytm.com/contactus - Selected 'SHOPPING ORDER'. - Selected 'Select an Order or Item and select the query type while choosing from 'Marine DX Angle Cock. - Typed My message. - Clicked on 'Submit'. and also - Clicked on 'Call Me' option. Still did not get any calls... What the hell is happening??? Do not repeat the same template mail including different person name, now call me and solve my issue... Regards [protected]@paytm.com via zendesk.com 1:20 PM (20 hours ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Mukul, May 18, 13:20: Hi Deepa, I am going to do my best to explain our approach. At Paytm, we believe that all support can be provided more efficiently using emails. We have a 24x7x365 email helpdesk support. You can reach us any time at [protected]@paytm.com and rest assured, we will address all your concerns promptly. However you can contact us at [protected] from Monday to Saturday ( 9 am - 9 pm) for shopping related queries. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Mukul Nanda Deepa, May 18, 12:37: Hello Maharana, I have followed the same procedure 2 times - Logged-in your paytm account on paytm.com (http://paytm.com/) - Clicked on https://paytm.com/contactus - Selected 'SHOPPING ORDER'. - Selected 'Select an Order or Item and select the query type while choosing from 'Marine DX Angle Cock. - Typed My message. - Clicked on 'Submit'. and also - Clicked on 'Call Me' option. Still did not get any calls... What the hell is happening??? Do not repeat the same template mail including different person name, now call me and solve my issue... Regards Nanda Maharana, May 15, 19:04: Hi Deepa, I am Maharana and I am going to do my best to solve your problem. In order to get connected with us, please follow the steps mentioned below :- - Log-in your paytm account on paytm.com - Click on https://paytm.com/contactus - Select 'SHOPPING ORDER'. - Select 'Select an Order or Item and select the query type while choosing from 'Regarding' list. - Type your message. - Click on 'Submit'. - Click on 'Call Me' option. Our executive will get back to you as soon as possible. As have checked and found that as you have got only one product out of two and for the missing product we have refunded you the amount of Rs. 449.00. Kindly crosscheck your wallet for the reference. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Maharana Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 15, 15:30: The same procedure I have done Miss. Ankita... Still I have not got any calls... I have clicked for call back option also... Regards Nanda This email is a service from Paytm Care. Message-Id:B708D2AT_555999af854bc_b4df3f9fb58cd[protected]_sprut Nanda Deepa 2:53 PM (19 hours ago) Hey Rascals, what the hell services you people are giving to me huh??? So pol... [protected]@paytm.com via zendesk.com 3:09 PM (19 hours ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Rishabh, May 18, 15:09: Hi Nanda Deepa, I am Rishabh and I am going to do my best to solve your problem. I would like to inform you that please follow those steps again to get connected with us else you can share the problem here also we can rectify it on priority basis. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Rishabh Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 18, 14:53: Hey Rascals, what the hell services you people are giving to me huh??? So politely I am requesting for my problems here and you people are not taken seriously any of my complaint and not solved yet... Bloody Hell!!! I called to the number [protected] for 2 times and almost waited for 15min to get connecting the call and after connected some person spoke with me and in between he disconnected the call and now again my issue is unsolved... 24hrs email help desk support is also not solving my issue and when I request a call also, I will not get any call from yourside and only one time I received a call, after speaking to your executive, he took my complaint then he said he will get back to me and never called back... Who the hell is paying my money back... You cheaters, fraudsters, etc... Paytm is making money by doing this kind of Frauds... I want to speak to higher authority, Call me.. I dont want to spend my all the time, giving complaints and making calls to you... I will definitely complaint putting all my complaint history in consumer complaint... Now again after this mail I will surely get reply asking for what is my exact issue, after repeating so many times do I have to repeat again and again??? Read all my History Give my money 224 Rs Regards Nanda Mukul, May 18, 13:20: Hi Deepa, I am going to do my best to explain our approach. At Paytm, we believe that all support can be provided more efficiently using emails. We have a 24x7x365 email helpdesk support. You can reach us any time at [protected]@paytm.com and rest assured, we will address all your concerns promptly. However you can contact us at [protected] from Monday to Saturday ( 9 am - 9 pm) for shopping related queries. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Mukul Nanda Deepa, May 18, 12:37: Hello Maharana, I have followed the same procedure 2 times - Logged-in your paytm account on paytm.com (http://paytm.com/) - Clicked on https://paytm.com/contactus - Selected 'SHOPPING ORDER'. - Selected 'Select an Order or Item and select the query type while choosing from 'Marine DX Angle Cock. - Typed My message. - Clicked on 'Submit'. and also - Clicked on 'Call Me' option. Still did not get any calls... What the hell is happening??? Do not repeat the same template mail including different person name, now call me and solve my issue... Regards Nanda Maharana, May 15, 19:04: Hi Deepa, I am Maharana and I am going to do my best to solve your problem. In order to get connected with us, please follow the steps mentioned below :- - Log-in your paytm account on paytm.com - Click on https://paytm.com/contactus - Select 'SHOPPING ORDER'. - Select 'Select an Order or Item and select the query type while choosing from 'Regarding' list. - Type your message. - Click on 'Submit'. - Click on 'Call Me' option. Our executive will get back to you as soon as possible. As have checked and found that as you have got only one product out of two and for the missing product we have refunded you the amount of Rs. 449.00. Kindly crosscheck your wallet for the reference. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Maharana Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 15, 15:30: The same procedure I have done Miss. Ankita... Still I have not got any calls... I have clicked for call back option also... Regards Nanda This email is a service from Paytm Care. Message-Id:B708D2AT_5559b33b47ca1_43f03f7fe90cd32c3484a0_sprut Nanda Deepa Attachments4:25 PM (17 hours ago) to PayTM Hey Rishabh, How many times do I have to share my problem? In order number[protected]. I had order 3 products, 1Quantity is Graffiti Faucet and another 2 quantity of Marine Angle DX cock… I received the Graffiti Faucet on April 20th, after that I received Marine Angle DX Cock on April 27th. BUT I RECEIVED ONLY ONE PIECE OF MARINE DX ANGLE COCK INSTEAD OF 2 QUANTITIES After several complaints I was asked to return the partial product which I received of Marine DX angle cock. On May 7th Courier Executive had come to my home and I returned the product (Marine DX Angle cock) to him (Reverse Slip copy is enclosed into the attachments) On the same day I received message saying my 1 quantity of Marnie DX angle cock is cancelled and 224Rs is added in my wallet! Now the issue is not solved yet…. The product which I returned that I have to get the remaining amount of 224Rs right? I will clearly explain you by giving example I ordered for 2 bananas by paying 10Rs (Each banana is 5Rs) I got only 1 banana in my hand and I asked for my another banana to shopkeeper, but the shop keeper did not give me another one, instead he asked me to return the banana which was in my hand and he gave me only 5rs… Now I am asking for my another 5 Rs… I did not eat banana and also and my money 5Rs is taken away… The same story is happened with Paytm and me… with 2 Quantities of Marine DX angle cock I had ordered… If this also you did not understand and did not refund me my money then paytm executives have to start going to school and it clearly makes sense that paytm is making frauds to their customers… Regards Attachments area Preview attachment Reverse Pick up Slip.pdf PDF Reverse Pick up Slip.pdf [protected]@paytm.com via zendesk.com 6:29 PM (15 hours ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Prem, May 18, 18:29: Hi Nanda, Thank you for placing Order # with Paytm. I am Prem and I’m going to be helping you today. Amount of Rs. 449 has been refunded to your Paytm Wallet against your item named Marine Kross Dx Angle Cock. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that refund value will be credited to your wallet after deducting your cash back amount. If you have further queries please let us know. Happy to help, Prem Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 18, 16:33: Hey Rishabh, How many times do I have to share my problem? In order number[protected]. I had order 3 products, 1Quantity is Graffiti Faucet and another 2 quantity of Marine Angle DX cock… I received the Graffiti Faucet on April 20th, after that I received Marine Angle DX Cock on April 27th. BUT I RECEIVED ONLY ONE PIECE OF MARINE DX ANGLE COCK INSTEAD OF 2 QUANTITIES After several complaints I was asked to return the partial product which I received of Marine DX angle cock. On May 7th Courier Executive had come to my home and I returned the product (Marine DX Angle cock) to him (Reverse Slip copy is enclosed into the attachments) On the same day I received message saying my 1 quantity of Marnie DX angle cock is cancelled and 224Rs is added in my wallet! Now the issue is not solved yet…. The product which I returned that I have to get the remaining amount of 224Rs right? I will clearly explain you by giving example I ordered for 2 bananas by paying 10Rs (Each banana is 5Rs) I got only 1 banana in my hand and I asked for my another banana to shopkeeper, but the shop keeper did not give me another one, instead he asked me to return the banana which was in my hand and he gave me only 5rs… Now I am asking for my another 5 Rs… I did not eat banana and also and my money 5Rs is taken away… The same story is happened with Paytm and me… with 2 Quantities of Marine DX angle cock I had ordered… If this also you did not understand and did not refund me my money then paytm executives have to start going to school and it clearly makes sense that paytm is making frauds to their customers… Regards Nanda Attachment(s) Reverse Pick up Slip.pdf Rishabh, May 18, 15:09: Hi Nanda Deepa, I am Rishabh and I am going to do my best to solve your problem. I would like to inform you that please follow those steps again to get connected with us else you can share the problem here also we can rectify it on priority basis. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Rishabh Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 18, 14:53: Hey Rascals, what the hell services you people are giving to me huh??? So politely I am requesting for my problems here and you people are not taken seriously any of my complaint and not solved yet... Bloody Hell!!! I called to the number [protected] for 2 times and almost waited for 15min to get connecting the call and after connected some person spoke with me and in between he disconnected the call and now again my issue is unsolved... 24hrs email help desk support is also not solving my issue and when I request a call also, I will not get any call from yourside and only one time I received a call, after speaking to your executive, he took my complaint then he said he will get back to me and never called back... Who the hell is paying my money back... You cheaters, fraudsters, etc... Paytm is making money by doing this kind of Frauds... I want to speak to higher authority, Call me.. I dont want to spend my all the time, giving complaints and making calls to you... I will definitely complaint putting all my complaint history in consumer complaint... Now again after this mail I will surely get reply asking for what is my exact issue, after repeating so many times do I have to repeat again and again??? Read all my History Give my money 224 Rs Regards Nanda Mukul, May 18, 13:20: Hi Deepa, I am going to do my best to explain our approach. At Paytm, we believe that all support can be provided more efficiently using emails. We have a 24x7x365 email helpdesk support. You can reach us any time at [protected]@paytm.com and rest assured, we will address all your concerns promptly. However you can contact us at [protected] from Monday to Saturday ( 9 am - 9 pm) for shopping related queries. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Mukul Nanda Deepa, May 18, 12:37: Hello Maharana, I have followed the same procedure 2 times - Logged-in your paytm account on paytm.com (http://paytm.com/) - Clicked on https://paytm.com/contactus - Selected 'SHOPPING ORDER'. - Selected 'Select an Order or Item and select the query type while choosing from 'Marine DX Angle Cock. - Typed My message. - Clicked on 'Submit'. and also - Clicked on 'Call Me' option. Still did not get any calls... What the hell is happening??? Do not repeat the same template mail including different person name, now call me and solve my issue... Regards Nanda Maharana, May 15, 19:04: Hi Deepa, I am Maharana and I am going to do my best to solve your problem. In order to get connected with us, please follow the steps mentioned below :- - Log-in your paytm account on paytm.com - Click on https://paytm.com/contactus - Select 'SHOPPING ORDER'. - Select 'Select an Order or Item and select the query type while choosing from 'Regarding' list. - Type your message. - Click on 'Submit'. - Click on 'Call Me' option. Our executive will get back to you as soon as possible. As have checked and found that as you have got only one product out of two and for the missing product we have refunded you the amount of Rs. 449.00. Kindly crosscheck your wallet for the reference. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Maharana Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 15, 15:30: The same procedure I have done Miss. Ankita... Still I have not got any calls... I have clicked for call back option also... Regards Nanda This email is a service from Paytm Care. Message-Id:B708D2AT_5559e21965f7c_2efc3fbe49acd33833276f_sprut Nanda Deepa 9:15 AM (1 hour ago) to PayTM Bloody hell! Hey what the hell is going on? I have clearly explained my issue, saying that, My amount is credited of 449Rs of only one quantity... I have paid totally 1987 ORDER NO.[protected] Graffiti Alex Sink Cock With Swinging Spout Rs 1089 Marine Kross Dx Angle Cock Qty: 1 | Sold By: Marine Rs 449 ITEM CANCELLED. AMOUNT REFUNDED TO PAYTM CASH Marine Kross Dx Angle Cock Qty: 1 | Sold By: Marine Rs 449 DELIVERED Bloody hell, where the hell it is delivered???? I am having only Graffiti Alex Sink Cock item I dont have Marine Kross Dx Angle Cock Item at all.. You have simply taken my 224Rs Give that amount to me... Regards [protected]@paytm.com via zendesk.com 9:40 AM (38 minutes ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Swati01, May 19, 09:40: Hi Nanda, I am Swati and I will help you. We are extremely sorry that you had to go through this experience. I have escalated the issue to the concerned department and I will get back to you within the next 48-72 hrs with an update. If you have further queries please let us know. Happy to help, Swati Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Nanda Deepa, May 19, 09:21: Name: nandadeepa63 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: My issue is not yet solved, Give my 224Rs, I did not get Marine Dross Dx Angle Cock, It is showing delivered still now and my amount is with you, unnecessarily I have paid to paytm, I told you that I have booked for 2 quantity and received only one and after several complaints I was asked to return the product and after returning I got my money of only one Item instead of 2 items... I request you please dont make confusions to me.. Give my money back, please... Please call to me.. I am trying for many days... Not even got a call... Regards Nanda | Issue Type: Others | Time:[protected]:21:34 | This email is a service from Paytm Care. Message-Id:APSRSD28_555ab7bc7c523_45953fe19bccd32063756_sprut Nanda Deepa 9:50 AM (28 minutes ago) to PayTM Hello Swati, It has become more than a month I am getting this repeated replies with same templates you people are using, but still now my issue is not solved... Every time I get replies with different executive names, particularly any one person should solve the customer query... I also requested a call and still now I did not get any call from your side... Give me my amount back, please... Regards Nanda Deepa 10:17 AM (1 minute ago) to PayTM I am trying to call to [protected] almost 3 time I made a call, waiting for 10min for each call, at last some rascal received the call and immediately disconnected the call.. Is this the way paytm gives service to customers??? If there is no proper service means please do not do this business, better shut down the business... Before that give me my money back... "Please wait while we transfer your call to our customer care representative" almost 200 times I heard this but no response... Why to do like this??? you Cheaters... Bloody rascals, Give my 224Rs which unnecessary you have taken with me without giving any product I am putting whole thread mail till now almost 30mails into the consumer complaint and every complaint websites... Regards This is my complaint, still not giving proper response from paytm...

My Paytm account has been hacked and is being miss-utilized by some criminals, return requests are being raised and my wallet balance has also been used. My account is being accessed by email Id [protected]@mailcatch.com, kindly block this account and restore my account [protected]@rediffmail.com

there is no button to cancel the bus ticket in the website, service, not even reply to the mail and don't show case their number, some how I find the number and called then, again there are some hiccups, not even let us connect to the care, ask for order ID then automated voice says will get you back and got disconnect. fed up with their service for reference check the FAQ for cancellation and check the below screen shot

Order ID[protected] Bus was cancelled by the vendor stating "Due to vehicle breakdown your journey ticket is cancelled" and I did not receive the refund even after 2 weeks. Also there was no response for any of my emails. Kindly do the needful

I have paid my Vodafone bill through Payatm...on date of 03 may 2015 and time was 19:00:41...but at time.. so kingly reward of my money. Money deduction is 1269... and I checked outstanding balance was nill..at Vodafone account. So kindly reward of my money as soon as possible