PayTM Mobile Solutions Complaints & Reviews

I have ordered one toy wide order no.[protected] & which was delivered to us on 09th May'2015. I have already paid the amount through HDFC BANK credit card at the time of order. When the delivery boy came to deliver the item he took Rs. 500/- in cash from my brother also. Now I have paid 2 times for the same product. Kindly refund my amount by 12th May'2015 EOD. The courier boy's no. is [protected]. Also contact me to resolve the issue. Contact me on [protected] urgently.

my order no. is[protected] and today i have received this but this package contain only two books where is my 3 book. paytm is fake and did not meet to customer satisfaction he broke my trust and no reposes of mails comes ferom paytm after sending them proof.they are liar too i have alredy paid for all 3 books but i received only two books.

Hello paytm, I have paid totally 449+449 = 898 Rs ok? For 2 Quantities (1+1) of Marine DX Angle Cock ( 2 quantities was booked in one single order tracking number Order#[protected] Saturday, April 11, 2015 22:21:47) Order was confirmed! Shipment was done on (Saturday, April 11, 2015 22:21:47) I received cash back as 224+ 224 = 448 Rs In my wallet. (No Doubt for this) My Product was delivered on April 18th and the surprising was I received only 1 quantity of Marine DX Angle Cock, (I received only one for which I had ordered for 2 quantities) Where the hell is another one??? In Status it was showing 2 quantities is been delivered and also I received a mail saying my 2 quantities of Marine DX Angle Cock is Delivered. In Courier BOX it was showing quantities were 2, I opened it and found only one piece, again I am asking where the hell another one is. For the same I complained several times to paytm customer care and I received all unrelated replies… I asked for where is my other quantity? I got reply from one of the executive saying Sorry for the inconveniences your order will be marked as return request and after that other executive said I have to send a picture whether the package was tampered or not, I sent picture also…. Suddenly courier executive called to me asking for returning the product, I denied that my query is not properly answered. And again repeated complaints I did, and at last changed my mind to return the parcel back to paytm so that atleast I will get my full amount.. Again courier executive came and took my product… After returning the product, immediately after some time I received a message on May 7th saying my order of Marine DX Angle cock is cancelled and Rs 224 is been added into my wallet. That is ok… I receive my amount for 1 quantity (I have paid for 2)… Now I am asking for another 224Rs which is missing… I have also have returned the product I received, please collect that and give my Rs 224… I have also mailed a photo copy of reverse pick up slip given by courier executive… Now don’t ask me anything else for evidence, look into my history and read all the complaints I have given… Give my Rs 224 back to my wallet… Find the attachments… Regards Nanda

Hi Team, I have bought one Nilkamal Churchill New Shoe Cabinet from paytm.com but after assembling it as per the instruction and Diagram given in the PACK (of Nilkamal). But, the main point of concern is that the card boards or plates which are for the inside fitting are getting FIT in this shoe rack. They are very loose. I am sure they have given me SMALL sized boards.plates that is why they are getting FIT inside the shoe rack. For this concern, I tried to reach paytm.com so many times but they are not at all listening to. I raised so many ticket for this issue. After having a talk with Ankita Shukla on 05-may-2015, she assured me that they will call me again in evening of the same day and will have a discussion on my issue along with the SELLER (i.e Nilkamal) but it never happened yet. So, I raised Ticket on 7th-May-2015 also but they have not even responded yet. So, I would request to kindly look into this matter ASAP. Thanks, Kapil

I have placed an order form Paytm on 4th April 2015. At the time of creating my Paytm account i was updated a wrong address on my Paytm account which is nowhere exist in this world. I have not realised this thing and placed my order and the surprize thing is after few days of my order I have received an SMS that my order has been delivered successfully. When I have raised the complain for this first paytm has not responded to me for long time. After so many chase up and email finally I received the first response from their side that they are looking into this matter.. But till now it's almost more than a month and my complaint is still not resolved. Now I don't need that product I just need my money back which is 2500RS net... Please help

Dear sir, With reference to Order no :[protected] Dated :[protected] the delivery date assured to me was[protected]. As on till date I have not being in receipt of my order noting that my charges are already deducted for the item . Please delivery the same as soon as possible . For future this service will be unfavorable by may concern, Reason being the delay .

I made three orders[protected],[protected],[protected] of bus tickets via coupan code BUS200 but cashback received only for 1 order in this case and did NOT received cashback for other two orders. Can you please let me know when will I receive cashback on other two orders

i have booked shoe with order no #[protected] on 3rd may but still not received any confirmation of parcel tracking shows it has reached at mumbai on 6th but still not delivered delhivery tracking no[protected] having horrible reply and replied that it will take another 3 to 4 days pl help

I was trying to recharge my mobile no. [protected] but paytm showing that I am in Queue that time I didn't get my recharge and my balance was deducting continuously .now it is showing only 58 INR in my account. I am not refunded yet in my wallet.

I want to know that if i dont like the delivered product can i return it and get back the whole amount back. I also want to know that within how much time i have to place the request for return of the product after the product is delivered to me. My contact nos is [protected] A early reply would be highly appreciated. Thank You

Hi, myself Sourabh kadam. I have bought Samsung A5 on 13th April 2015 .Today that is 11th May 2015, I have not received any 500rs code from paytm till date. only OTP I got. My registered number:[protected] email id : [protected]@gmail.com Product name : Samsung galaxy A5 Date of purchase : 13/4 /2015 imei number on box is attached. Rest details are in attachment Please check them and solve my issue fast and send me the code...

I ordered a jeans of size 32 but what I received was of size 28. Thereafter I complained to customer care. After convincing them they said that they will arrange for return.After 3 weeks has passed, they did not arrange any pick up. I called them many times mailed them but that did not work. Please help me.

I had ordered a bag (Adidas Blue Polyester BackPack).

The offer that PayTM showed was this: Cost - Rs. 1269 (with Rs. 620 as cashback). Plus additional Rs.50 for shipping.

So I paid Rs.1319 in total. And was expecting Rs.620 as cashback. But PayTM sends the cashback only once the order is shipped.

So far everything is OK. After 2-3 days, I check the status, and it was showing it as 'Handed Over To Courier' And the status remained the same, for the next 7 days.

On the 10th day, I received an email saying we apologize for the delay in shipping the product. I replied to this saying, "You'll send this email everytime. Ship the bag asap" After a few days, I received another email saying that, the order is canceled from PayTM's side due to unavoidable circumstances. And that the amount is refunded in the form of PayTM cash (A strategy from PayTM to hold my money on temporary basis, hooking me to the offer, and later telling me that its canceled. So now I have to use the money anyhow, and PayTM also gained some interest investing the money elsewhere. Perhaps they might have did the same thing with many customers.)

WELL, I NEVER TOLD TO CANCEL THE ORDER.

I sent them another email and told them to ship it. And also asked them the reason. Well, they replied saying, "The bag is unavailable" How can someone show the product in the store, when it is unavailable??

I knew they were lying, so I went to PayTM's site, and added the same product again to the cart, and whoooaaaa, the product is suddenly available again, but at a higher price(Rs. 2199).

But why would I buy it for 2199(with Rs.880 as cashback), when I had already booked it for Rs.[protected]. There's a huge difference.
I put in my time, money and efforts and ordered it, so I deserve it.

I also sent them a screen-shot of the cart and told them that the product is available then how come you guys say its unavailable. I also spoke to a customer care executive.

Well, now the reason is that there was some 'technical issues..' I asked them what technical issues. They don't have an answer.

Please look at this issue, and make sure that I get the product at the cost that I had ordered it for. I am not going to pay anything extra.

Have added a few screen-shots for your reference. Please check them.

Thank you.

Regards,
Anish Nair

DEAR SIR, MY AIRTEL DIGITAL TV ID IS [protected], AND MY TRANSACTION NUMBER IG00ZWHRQ5, RECHARGE DATE 11 MAY 2015 AND TIME IS 10:03AM, I HAVE RECHARGE 255 RUPESS BUT NOT SUCCESSFUL, AND AMMOUNT DETECTED TO MY ACCOUNT. PLZ HELP ME AND RESPONSE MY QUERY. THANKS & REGARDS. SANJAY RAJAK, [protected]

dear sir / mam, i 09.05.15 Saturday 1 recharge to my idea cell rupees cut to my bank account but balance not transfer to my phone please help. order no.:[protected] recharge amount :-110/- recharge date:- 09.5.15 recharge time :- 2.11pm today please response my query. thanks & regards brijesh [protected] -- Regards BRIJESH TRIVEDI [protected]

Hi, its really disappointing to know that an unauthorised payment was made, using my paytm wallet; with leftover amt ₹0.00.. Details are (paytm ORDER =[protected] paytm Wallet Txn ID= 2D60047DF9B79955). Unfortunately on same day i.e on 7th May 2015; a amt of ₹748.00, got debited from My Axis Bank acc.: & later got SMS which states; (your a/cxxxxxx12344 is debited INR 748 on [protected]:58:19 info: ECOM PUR/PAYTM/ NOIDA/PAYTM); why wasn't there any intimation nor any prior consent involved.? Lastly M still confused & unable to understand WTF is going around; kindly need your expertise to confirm whether deductions were genuine or Not.. do Help Me. ..Thanks... *** hoping both issues will get be solved today itself...

I did recharge My Airtel no. [protected] amount Rs.37 from paytm as paytm was showing this recharge under 2G data plans section but I didn't get the same benefits. When I contacted to Airtel customer care executive, he told me that Airtel doesn't provide any 2G data recharge for Rs.37 but it is for ISD rate cutter. As Paytm Mis-guided me & also provided wrong information to its customers on its website, I Assert Paytm to refund my money for this recharge as well as extra benefit as they misguided me & wasted my time. Here are details of this recharge below. Also find the attached acreenshot of Paytm website that display the Rs.37 recharge under 2G data plans section. Order no.[protected] Operater : Airtel Phone Number : [protected]

Debit Card [protected] has transaction of INR 9, 999.00 Info.IIN*Paytm.com on[protected]:22:22.This is purchased by a fraud not me .A fraud from this number [protected] called me and pretends to be ICICI customer care and told me my debit card got blocked, bank want to activate it. Than I gave my details .Next instantly that fraud did this purchase from Paytm .After this fraud I blocked my debit card and filed a FIR in police station And I immediately requested Paytm to stop that purchase and refund my money back to me. Than on same day I got a reply from patym on 11.30 p that I have to give my bank statement and trascaton details.I gave to them next paytm told me they are working on my problem.The main twist is I got a mail on may 9th . paytm coustomer care person gave me the details of beneficiary, according to paytm those are the details of that fraud, who has purchased 9, 999 rupees by using my debit card.email I'd [protected]@gmail.com which is fake(do not exisits) and number [protected], when I called to this number, do you know what was happend, he did not even know the difference between ATM and paytm .Next I got a another mail from paytm, which consist they are working hard on my problem and hopefully will give positive response to me.I do not understand why paytm playing dirty politics with me, i mean someone from paytm are saying they are trying to help me and someone giving me fake details. why paytm gave me the fake details, when my problem is not solved and Still paytm working is on my problem, than what is necessary to gave me this fake details .Most important thing how can you deliver this purchase, when so much investigation is Going on this problem.Paytm should have ask that fraud to show legal bank statement.Without doing these all how can some person from paytm want to mislead me, when I am fighting with cyber criminals.when police and cyber cell are investigating on this crime.why paytm want to encouraring criminals.please give me your head office number, I wanna discuss this matter and if paytm seriously delivered this purchase than I will file case against paytm in the consumer court, as I have all email conversations with timings.how can paytm so irresponsible about this fraud transcation.For me it is 9, 999 rupees, huge amount, my one month salary.

Sir, Username:[protected] I have tried to transfer money from my paytm wallet to my friend's paytm account..but I entered wrong mobile no. ([protected]) in the place of my friend's mobile no and that transaction is still showing as pending.And paytm is showing null balance in paytm wallet... So, kindly help me out by making that transaction unsuccessful so that the money can get back to my account again. Thanking you.

My name is Krishnendu Sarkar. My registered mobile number is [protected] My e mail ID IS krish.[protected]@gmail.com. Yesterday I have 509 rs in my account but today my account balance is zero. I didn't ride any where, didn't buy any thing. Then the money. Please refund my money.