PayTM Mobile Solutions Complaints & Reviews

I had ordered a bag (Adidas Blue Polyester BackPack).

The offer that PayTM showed was this: Cost - Rs. 1269 (with Rs. 620 as cashback). Plus additional Rs.50 for shipping.

So I paid Rs.1319 in total. And was expecting Rs.620 as cashback. But PayTM sends the cashback only once the order is shipped.

So far everything is OK. After 2-3 days, I check the status, and it was showing it as 'Handed Over To Courier' And the status remained the same, for the next 7 days.

On the 10th day, I received an email saying we apologize for the delay in shipping the product. I replied to this saying, "You'll send this email everytime. Ship the bag asap" After a few days, I received another email saying that, the order is canceled from PayTM's side due to unavoidable circumstances. And that the amount is refunded in the form of PayTM cash (A strategy from PayTM to hold my money on temporary basis, hooking me to the offer, and later telling me that its canceled. So now I have to use the money anyhow, and PayTM also gained some interest investing the money elsewhere. Perhaps they might have did the same thing with many customers.)

WELL, I NEVER TOLD TO CANCEL THE ORDER.

I sent them another email and told them to ship it. And also asked them the reason. Well, they replied saying, "The bag is unavailable" How can someone show the product in the store, when it is unavailable??

I knew they were lying, so I went to PayTM's site, and added the same product again to the cart, and whoooaaaa, the product is suddenly available again, but at a higher price(Rs. 2199).

But why would I buy it for 2199(with Rs.880 as cashback), when I had already booked it for Rs.[protected]. There's a huge difference.
I put in my time, money and efforts and ordered it, so I deserve it.

I also sent them a screen-shot of the cart and told them that the product is available then how come you guys say its unavailable. I also spoke to a customer care executive.

Well, now the reason is that there was some 'technical issues..' I asked them what technical issues. They don't have an answer.

Please look at this issue, and make sure that I get the product at the cost that I had ordered it for. I am not going to pay anything extra.

Have added a few screen-shots for your reference. Please check them.

Thank you.

Regards,
Anish Nair

DEAR SIR, MY AIRTEL DIGITAL TV ID IS [protected], AND MY TRANSACTION NUMBER IG00ZWHRQ5, RECHARGE DATE 11 MAY 2015 AND TIME IS 10:03AM, I HAVE RECHARGE 255 RUPESS BUT NOT SUCCESSFUL, AND AMMOUNT DETECTED TO MY ACCOUNT. PLZ HELP ME AND RESPONSE MY QUERY. THANKS & REGARDS. SANJAY RAJAK, [protected]

dear sir / mam, i 09.05.15 Saturday 1 recharge to my idea cell rupees cut to my bank account but balance not transfer to my phone please help. order no.:[protected] recharge amount :-110/- recharge date:- 09.5.15 recharge time :- 2.11pm today please response my query. thanks & regards brijesh [protected] -- Regards BRIJESH TRIVEDI [protected]

Hi, its really disappointing to know that an unauthorised payment was made, using my paytm wallet; with leftover amt ₹0.00.. Details are (paytm ORDER =[protected] paytm Wallet Txn ID= 2D60047DF9B79955). Unfortunately on same day i.e on 7th May 2015; a amt of ₹748.00, got debited from My Axis Bank acc.: & later got SMS which states; (your a/cxxxxxx12344 is debited INR 748 on [protected]:58:19 info: ECOM PUR/PAYTM/ NOIDA/PAYTM); why wasn't there any intimation nor any prior consent involved.? Lastly M still confused & unable to understand WTF is going around; kindly need your expertise to confirm whether deductions were genuine or Not.. do Help Me. ..Thanks... *** hoping both issues will get be solved today itself...

I did recharge My Airtel no. [protected] amount Rs.37 from paytm as paytm was showing this recharge under 2G data plans section but I didn't get the same benefits. When I contacted to Airtel customer care executive, he told me that Airtel doesn't provide any 2G data recharge for Rs.37 but it is for ISD rate cutter. As Paytm Mis-guided me & also provided wrong information to its customers on its website, I Assert Paytm to refund my money for this recharge as well as extra benefit as they misguided me & wasted my time. Here are details of this recharge below. Also find the attached acreenshot of Paytm website that display the Rs.37 recharge under 2G data plans section. Order no.[protected] Operater : Airtel Phone Number : [protected]

Debit Card [protected] has transaction of INR 9, 999.00 Info.IIN*Paytm.com on[protected]:22:22.This is purchased by a fraud not me .A fraud from this number [protected] called me and pretends to be ICICI customer care and told me my debit card got blocked, bank want to activate it. Than I gave my details .Next instantly that fraud did this purchase from Paytm .After this fraud I blocked my debit card and filed a FIR in police station And I immediately requested Paytm to stop that purchase and refund my money back to me. Than on same day I got a reply from patym on 11.30 p that I have to give my bank statement and trascaton details.I gave to them next paytm told me they are working on my problem.The main twist is I got a mail on may 9th . paytm coustomer care person gave me the details of beneficiary, according to paytm those are the details of that fraud, who has purchased 9, 999 rupees by using my debit card.email I'd [protected]@gmail.com which is fake(do not exisits) and number [protected], when I called to this number, do you know what was happend, he did not even know the difference between ATM and paytm .Next I got a another mail from paytm, which consist they are working hard on my problem and hopefully will give positive response to me.I do not understand why paytm playing dirty politics with me, i mean someone from paytm are saying they are trying to help me and someone giving me fake details. why paytm gave me the fake details, when my problem is not solved and Still paytm working is on my problem, than what is necessary to gave me this fake details .Most important thing how can you deliver this purchase, when so much investigation is Going on this problem.Paytm should have ask that fraud to show legal bank statement.Without doing these all how can some person from paytm want to mislead me, when I am fighting with cyber criminals.when police and cyber cell are investigating on this crime.why paytm want to encouraring criminals.please give me your head office number, I wanna discuss this matter and if paytm seriously delivered this purchase than I will file case against paytm in the consumer court, as I have all email conversations with timings.how can paytm so irresponsible about this fraud transcation.For me it is 9, 999 rupees, huge amount, my one month salary.

Sir, Username:[protected] I have tried to transfer money from my paytm wallet to my friend's paytm account..but I entered wrong mobile no. ([protected]) in the place of my friend's mobile no and that transaction is still showing as pending.And paytm is showing null balance in paytm wallet... So, kindly help me out by making that transaction unsuccessful so that the money can get back to my account again. Thanking you.

My name is Krishnendu Sarkar. My registered mobile number is [protected] My e mail ID IS krish.[protected]@gmail.com. Yesterday I have 509 rs in my account but today my account balance is zero. I didn't ride any where, didn't buy any thing. Then the money. Please refund my money.

Sir I have tried to recharge 100/- through paytm n paid by internet banking and also debited from my a/c. But that recharge was failed. That amount credited to the paytm wallet..below that showed of refund option. I clicked there after it shows that the refunded to my bank a/c and i shows after 3 to10 working days. But till now 14 days to complete still i cant get my fund back.they have sent me email immedietly as fallows We have initiated refund of Rs 100.0 to your bank/card as per your request > on[protected]:50:56 . Your bank may take 10 working days to show this > money in your account/card. > > Your available Paytm Cash balance is now Rs. 0.0 . > > For any query on this transaction E73769511D7C5810, contact us on

Dear Sir, Pls help. i placed a order on Paytm AAA Mega Spin Magic Cleaning Mop as amount rs999. After placing the order message shows Payment failed but i am already got message from my bank as below and my order amount Rs999 deduct from my a/c. Dear Customer, You have made a Debit Card purchase of INR999.00 on 09 May. Info.IIN*Paytm.com . Your Net Available Balance is R 19, 619.00.

Here are the ticket details that is not booked and the money was deducted from my account. ORDER NO.[protected] from aurangabad to pune date of journey [protected] REPORTING TIME 11:25 PM DEPARTURE TIME 11:40 PM STATUS BOOKED PAYTM TICKET ID OAWYD0 PASSENGER NAME SEAT TICKET PNR AjinkyaPaithane 11 10019 BOARDING POINT ADDRESS Chuni Lal Petrol Pump, , BUS TYPE 2+2, Semi Sleeper, Non-AC Sanjay Tours & Travels (Aurangabad) TOTAL FARE Rs 250 At Paytm we value your trust. Your money is yours unless you get what you paid for. Happy to help, 24x7 | [protected]@paytm.com ** Always carry ticket printout and your ID proof while travelling ** In case of Bus cancellation, do not cancel the ticket ourself. Write to us at [protected]@paytm.com and we will issue a refund. TERMS AND CONDITIONS Paytm is only a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators and service providers. Paytm’s advice to customers is to choose bus operators they are aware of and whose service they are comfortable with. CANCELLATION POLICY Hours before Departure Refund Between 0 Hrs. to 24 Hrs. 100% Between 24 Hrs. to 72 Hrs. 100% Between 72 Hrs. to 168 Hrs. 100% Between 168 Hrs. to 720 Hrs. 100% Refund policy mentioned above is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. Paytm has no role in governing cancellation charges.Cancellation charges are calculated on the actual fare of the ticket, if any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled. PAYTM IS RESPONSIBLE FOR Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its’ network of bus operators.Providing refund and support in the event of cancellation.Providing customer support and information in case of any delays / inconvenience. PAYTM’S RESPONSIBILITIES DO NOT INCLUDE The bus operator’s bus not departing / reaching on time.The bus operator’s employees being rude.The bus operator’s bus seats etc not being up to the customer’s expectation.The bus operator canceling the trip due to unavoidable reasons.The baggage of the customer getting lost / stolen / damaged.The bus operator changing a customer’s seat at the last minute to accommodate a lady / child.The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus).The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point

I ordered Micromax Canvas Nitro A311. Today, my husbnd received the box and in it were the two broken tiles. I mostly order products online from reputed companies. This is my first order with PAYTM. This was not at all I had expected. How can someone pack and dliver tiles in box for Rs 10400/- I had made online payent. I would never ever purchase anything from PAYTM and planning for filing case in consumer court. I ordered phone because I needed it but htey simpy cheated me. Such companies shall be penalized for such things. Flipkart would never do this. But PAYTM has done.

I am currently using Paytm to recharge Uber taxi service. But from yesterday the said service has blocked the recharge, without any intimation, of any kind. To-day when I tried to get into it and know the actual reason behind the decline, I got the response that I have reached the maximum number of transactions, I am entitled to. I was never informed about this number criteria from your end, in any form. This is a very crucial service involving financial transaction. Without any intimation, how can the service is being blocked ??? Yesterday, I was kept stranded in the streets, as I had only left with Rs.143.00 and the Recharge was blocked from your end. The minimum amount is Rs.200.00 to avail Uber Taxi Service. This is very much uncalled for. I was forced to download and avail Ola Taxi Service as their account gets recharged directly without Paytm. I am still unaware about my Recharge Limit and the period for the same. This is simply very much unprofessional and not at all acceptable. I strongly register my protest and demand a suitable explanation.

Dear Sir / Madam, We complaint rasied on[protected]. Still not yet resloved the problem, Please kindly ensure the problem & resolve this issue. Awaiting for your valuable feedback - Asap. Thanks & Regards S.G.Balaji' [protected]

Sir, I booked my bus ticket via Paytm website but my bus ticket is not booked and an amount of Rs.345 deducted from my account.I also send a mail regarding this but i did not get any response from Paytm.I want my money back. Regards, Ayush Jain Email:jain.[protected]@gmail.com [protected]

I HAVE USED PAYTM SITE FOR PAYING TATASKY RECHARGE ON 30/04/2014 500/- WAS CREDITED TO PAYTM ACT[protected]/NA//NB/[protected] BUT NOT RETURNED TO MY ACT NOR TO TATASKY ACT. NAME-P J KOLARKAR [protected]@YAHOO.CO.IN MO, NO.[protected]

Hello sir Two days back i taken one helicopter remote control toy its working gud but remote is not working suddenly helicopter down the ground helicopter fans are not working so plz help sir plz return my order and give me another helicopter plz help me sir.

I have ordered (ORDER #[protected] a Wow Back Cover For Apple iPhone 5S (White) from partm seller an amout of 228 rupees. The sellers specified that its a Scratch-proof design enhances the durability. But the item which i received is a low quality plastic duplicate fake product. Its not at all meets the price which they collected. They paytm sellers robbering the high amount for a low quality fake products. They cheating the people by throwing an Illusion that their products are good. But in reality this were not happening I paid 228 rupees for a 20-50 rupees product. Evem I filed a complaint on Paytm cre no action was initiated. Hence I request you to take necessary action on the Paytm sellers not to sale fake products in future. And refund my amount. am sending you the pictures and invoice copy for your reference please find the attachments. Thank you, By Binny

Hello Team, Kindly help me to resolve my issue, When i had contacted PAYTM people they do not reply correctly and this almost took three weeks till now. I had made BUS ticket booking through PAYTM and the bus got cancelled after two days of booking, Bus operators had intimated PAYTM people to inform the cuatomer's who are boarding the Bus. This information was not provided to me and When i raise the ticket to PAYTM they do not respond to refund my cash 1200Rs. I Need my cash back help me to resolve this issue, kindly take this on priority. PAYTM also do not have any customer care contact number so that end user can contact in case of emergency. They have only email Id which is of no use - [protected]@paytm.com Order id of tickets booked : 1)ORDER NO. [protected] Apr '15 5:10 pm -- Bus Ticket (OASEN8) from bangalore to belgaum on[protected] Ticket #[protected]: RCtkt - Help Query 2)ORDER NO. [protected] Apr '15 5:35 pm -- Bus Ticket (OASFBW) from bangalore to belgaum on[protected] **************** Kindly action against them so that they understand the true value of customer and the problems they face because of them. NEED MY CASH REFUND TO BANK ACCOUNT- Rs1200 ACCOUNT NO :[protected] BRANCH - PBB KORMANGALA BANGALORE Regards, Rashmi

I had submitted a complaint that the code is not working ( which is actively displayed on the app). Also I could not contact any seller. When I approached paytm they said code expired long back. Then my question is why the code is still coming on the paytm application. This is misguiding and they don't even agree that this is a technical error. Been 2 days now and no one came back to me with anything, such is their service