PayTM Mobile Solutions Complaints & Reviews

I ordered a product (Keyboard + Mouse) from PayTM which was found to be defective. A key of the keyboard was responding in an unusual way. So I requested for refund/replacement. They arranged a pickup, but the pickup boy refused to visit and take the product. And now PayTM has canceled the pickup stating that I have canceled the pickup. Here is the conversation which I had with PayTM customer care. ================================================== "[Paytm Care] Re: MPtkt - Help QueryInbox [protected]@paytm.com via zendesk.com Apr 5 to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Nishtha, Apr 5, 10:02: Hi Rahul, Thank you for placing Order # with Paytm. I am Nishtha and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. We would be open to accepting returns within a period of 15 days from the date of delivery of the item. I would like to inform you that as of now we don't have the replacement/exchange policy instead of this we provide the order cancellation and refund policy. This is only in the case of damaged/ defective/ wrong products received. In such cases, please inform our customer care within 24 - 48 hours of product delivery. Also share a few photographs of the product and packaging, highlighting the issue with the product. Request you to please send some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Nishtha Rahul, Apr 1, 17:16: Name: rahuldas790 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hi, The 'Left shift key' of the received keyboard is not working properly. whenever i press left shift key, the forward slash key(/) is also automatically getting pressed along with shift operation. please replace this keyboard with a new one. Thank you! | Issue Type: Damaged product received | Time:[protected]:16:42 | This email is a service from Paytm Care. Message-Id:KP5WQ8MV_5520baf8efb6_b07c3ffb186cd31c337095_sprutRahul Das Apr 5 to care Hello, I don't know how to show you the problem of this keyboard with photographs because the problem appears when i press the left shift key. It must be some internal problem or something else.I don't know how to type anything with this defective keyboard.a \ Anyway, i have send the photographs with the desktop screenshot also to show how it appears when i press the the left key. Apr 8 (13 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Charchika, Apr 8, 12:17: Hi Rahul, I am sorry for the inconvenience caused. Our Courier partner will pick up the item from your mentioned delivery address within the next 7 days. If for some reason we will not able to pick up the item from your location, you will get an email from us within the next 72 hours. Once the item has been picked up and reaches the merchant, We will initiate a refund to your Paytm wallet or bank account. Please keep in mind, the item you wish to return must only have been used for trial purposes and not worn, washed, ironed or tampered with in any way. Please include all original price tags, labels, packing and invoice along with it. You can also visit "Help Center” on the Paytm app for further details. If you have further queries please let me know. Here to help, Charchika" ========================================================== Its been 15 days and the problem has not been resolved. Please do look forward in resolving this issue soon. Below are the additional details you may need. Order No.: #[protected] Issue Ticket No.:[protected] Contact: [protected] email: [protected]@gmail.com

Order Number[protected] Email received from Paytm on 2nd April that order is delivered to you. I immediately wrote back mentioning I have not yet received the order. Since than every time new customer executive writes a mail asking for 48 to72 hrs to solve the issue. I even requested for refund but no positive response. Today again I got mail from Paytm saying delivery has been made on 2nd April and POD is attached. But, I have not received the delivery till now.

Dear Sir/Madam, My transaction has failed on 01 /04/2015, and (Rs 244/-) amount has reduce from my Credit Card, the transaction id. Is[protected], So, I requested you to refund my amount as soon as possible. Details:- ICICI Bank Branch – Ashok Nagar, Indore Account name- Kamlesh Kumar Jha A/C no.[protected] Credit card no- [protected] Kamlesh Kumar Jha Dy. Manager - Sales EAPL. Indore (MP) #[protected]

order no[protected] dtd 21 apr 2015 02.33 p m recharge of mobile [protected] for rs.164/- recharged from cell [protected] paytm wallet is debited Rs.164/- whereas mobile is not recharged [protected] [protected]@gmail.com krishnamoorthy n

I have ordered coirfit mattress size 75x48 i paid amount for this size. But i got 72x48 eventhough sticker is prinnted as 75x48 cheating the seller if dont have that before why u didnt inform me replace the size otherwise cancel the order (I raised case of cheating the customer)

Dear Sir I am recharge yesterday vodafone mobile no [protected] order no[protected] amount rs 30 but till time my balance is not showing please rectify my problem immediately... Payment Details Payment of Rs 30 is received by paytm NB Transaction No[protected]

Sir / madam i have recived a damaged product on paytm. Please refund it...otherwise paytm is responsable for flood and cheating case. My order id is[protected]. I want to call paytm custumer helpline no but no assistance are available to take up my call..

I have booked bus ticket from Bangalore to guntur and immediately cancelled the ticket. (Order no[protected]. I got Below reply... Hi Mahesh, I am Arun and I am going to do my best to solve your problem. As per our record you have cancelled your ticket, but as per the cancellation policy you are not eligible for refund. Cancellation Policy Details:- Refund Percentage Hours before Departure 0% Between 0 Hrs. to 4Hrs. 50% Between 4 Hrs. to 12Hrs. 80% Between 12 Hrs. to 24Hrs. 85% Before 24 Hrs. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Arun Then again I sent my query again... Hi Arun, If this is the case .I should not get Any message from paytm like (you will get refund amount) .PFA screenshot for the same.I hope you will understand the situation.Please do the best for me. Regards, Mahesh Then after that I am sending mails .But no reply from paytm...PFA SCREENSHOT FOR THE SAMESAME...

Dear Sir, Today noon suddenly I received a message contained six digit code and after that some other person called me from the mobile number [protected] and asked about the code, I said him the code and then I received two massages related to balance transfer from my account, which is neither done by me or I needed ever. Now when I am trying to log in through my number [protected], it is showing there- this number is registered with another mail id. So kindly arrange to remove my number connection with other mil id and connect with my original id as [protected]@gmail.com and oblige.

Order No.[protected] I used paytm application from my Microsoft Lumia 532 which having offer of getting cash back of 600 (per month 150) by paying bill using promo code lumia532. When I did the same, I doesn't get cash back. I called to customer care many times, but doesn't get assistance. Now this feels me harassment by not offering what they promised. Requesting to resolve this problem as soon as possible. Himanshu #[protected]

Dear Sir/Madam I am Amritesh Anand from Bihar.Actually i placed an order of a vivekananda youth connect T-shirt on 17th April 2015 but yet to get any response.even though i paid money through online Banking.I tried a lot to contact them on contact number but gone in vain. My order Id is[protected] So, Please assist me as soon as possible. Thanking you.

Hi, I was made recharge of Airtel DTH TV of Rs. 230 & received order no.[protected] also money deducted from my account but recharge not done till time. Pls make sure done recharge immediately. This thing is making unhappy to your customers. Regards, Anil R. G.

Hi, I ordered a power bank from Paytm few days back. Payment was done online. When I received the product, It was : 1. Defected (body was coming out from its cover) 2. Wrong product was delivered. Now I have written many times to [protected]@paytm.com to arrange a return of the product. Company is delaying the same. It have been more than 12 days and Paytm is not arranging the return. Regards, Ranbir Kaur [protected]

This is for your information that I made payment on 30.3.2015 to reliance netconnect thr your paytm service for datacard payment of Rs.2452/- .But due to termination of my datacard [protected] the transaction failed but it has been debited from my account .Later I got message that the said amount has been refunded to my Paytm Wallet .Now it has almost 20 days I have not received ur mail or call for the payment. Please do it urgently as reliance com has not any way to get that payment . NITIN WAGH [protected] [protected]@gmail.com

i had ordered 10 no. size shoes, but i got wrong size 6 no. shoes. please replace it. i'm tired to make a call again and again to paytm customer care, but all time its say "our all customer care representative are busy right now. paytm order ref;[protected] paytm shipment id ;[protected] please repalce it quickly. red chief RC2724 022 rust casual shoes (size 6) by size 10. my mobile no. [protected] email id [protected]@gmail.com

Recently I Bought Skull Candy Headset for 179 which they showed MRP for 2499 and offer price as 179 but when I am receiving the product i very disappointed because Its the duplicate and Its not even worth for 30 Rupees and its the damaged one I asked replacement for Paytm and they are replying as "I'd like to inform you that there are 10 days seller warranty on OEM In Ear Headphones (S2IKDZ-144) (Black And Gold), so please visit your nearest service centre for the same along with invoice." So Please resolve this issue as soon as possible like me any other going to suffer

I placed an order for 2 puma t-shirts on Mar 5, 2015 order no.[protected]. Until now I have not received the product. When I contact customer care they take 4-5 days to respond and say they will resolve the issue in 3-4 days and the same thing happened 5-10 times until now and still waiting for the refund. The customer care of Paytm is of no use to the customer when needed. Please suggest me on how to proceed legally to get my money back.. Thank you and Regards, Mouli.

[protected]:32:37 Paytm Cash sent TO: [protected] Paytm Cash Txn ID 2EA1EE31349E1CCB, i dint do any transaction, still i a message saying amount transferred and 1341 rs amount got deducted, still i dint get any response for this.

Sir i am order for three products from paytm .the amount paid online.my mobile no. Is [protected] .my email id is rk[protected]@gmail.com. only one product is shipped to me .when i am check my email id then it show all three products delivered.sir please solve this problems

I placed an order for a dinner set on 13th April, 2015, till date (21st April, 2015) I have received no response. i have raised my complaint many times but no one bothered to reply. Call immediately option when we place a complaint are also of no use. I doubt they even see the complaint we raise. More than 60 min hold when I called up the customer care number. (Trust me I am still on hold after 60mins) Are your customer service representative this busy or do you have only 2 -3 customer care representative? Extremely poor service. I regret using this paytm. I recommend people not to waste their time in using paytm. YOU PEOPLE HAVE TRIED MY PATIENCE. Please bother answering the complaints also.