PayTM Mobile Solutions Complaints & Reviews

Made an accidental recharge of rs 3998 on airtel number [protected]. I was trying to recharge only rs 399. The transaction id is [protected] dated 22 august 2019. Please reverse the recharge amount as no international roaming, etc, have been done.
Please email me back about your action. I am earning 20k per month, how can i afford losing 3999 in one click. Please resolve my issue and transfer the same to paytm account

Made an accidental recharge of Rs 3998 on airtel number [protected]. I was trying to recharge only Rs 399. The transaction ID is [protected] dated 22 August 2019. Please reverse the recharge amount as no international roaming, etc, have been done.
please email me back about your action

Dear all on 16/08/2019 i had purchased a vivo v15 pro on paytm mall exchange offer . exchange item was my an old used vivo y66 imeai verified in time of exchange .. as all we know after usage of 1 yaer a nominal scratch will be spotted on mobile after the new mobie delivery on 20/05/2019. they send a pickup boy from shadowfax to pickup my mobile but they just rejected my exchange by saying that it has minimal lines on screen screen not damaged not broken just sign of 1 year usage ... plz help me to get right offer

Ordered crocs but i got wrong product and used product and i returned the order but the courier box take pictures of the product and he says he says he will collect after 24 hours but i got mail that the product was tampered you send me a wrong product and used product how you reject my return request this pic product i got but i haven't order this product this is my order no please check it [protected]

Dear paytm team,
-date of incident: 21/08/2019, 09:40 am
-client (Spam number): +91 [protected]
-i have already registered a complaint with paytm mobile solutions a few weeks ago [id: 2419458], but i have not got any response till yet from you guys.
In addition to that, the fake calls and msgs are still flooding in. As already mentioned in the above complaint that these crooks are providing fake documents (Aadhar) and fake employee id card of paytm.

I'm attaching all the proofs including new msg as screenshots in this complaint as well.

Please look into this issue asap and let me know the resolution.

Best regards
Prince

Dear sir,

I have ordered one product through paytm.

I gave my home address for product delivery ( between 7.00 Am to 9.00 PM)

But the delivery person came today after 2.00 PM

I told him I opt for the option for product delivery in the morning, he said due to rain he could not deliver the product in the morning.

Later he said, in paytm there is an option for delivery between 7.00 Am to 9.00 PM. blue dart services don't giving the delivery in that time.

If there is no option why they need to pick the delivery. If not we you would have given other address for delivery.

I told him, I will tell the address for delivery. he did not wait until that.

I did not pick my call. I didn't get my product.

If there is no delivery option then why there are giving such option while booking the product.

Delivery person number is[protected] Damodhar. At least I didn't not able to connect to customer care executive of the Blue dart

I request for the refund.

Dear Sir/Ma'am

This is regarding issues with the return of my order number [protected] of Redmi note 7s- 32gb-sapphire blue. My main issue is that I ordered a black colored phone and I remember it very clearly. However, I received a sapphire blue colored phone and to my shock, my order history was also faltered with by that time and it was sapphire blue in the orders as well. Next, I called customer care and registered my grievance. The customer care told me that it was returnable and I should register a return request from my side on 8th August 2019. Thinking that the blue-colored phone will be returned, I ordered for myself a black color phone spending another set of 10, 500 INR.

After that, I was waiting for pick up of my return of the old order of sapphire blue phone which again I should mention that, was a faltered-with order. I got another shock on 13th August when I got the message that the product was not returnable.

This is nothing, but a gross violation of my consumer rights. This has not just cost me economically but has caused harassment to me. I'm writing this to you to arrange a refund of my order number as mentioned above as soon as possible. Otherwise, I'll be compelled to file a consumer complaint against Paytm for insufficiency of services and consumer harassment. I request you as well as insist you take immediate action on my concern.

Sir/madam,
I have paid the water bill through paytm order number on date 16/08/2019 time 9.00 am

I am not interested for this insurance. Kindly cancel the "home burglary insurance" of rs. 2 lac of 1 year for rs. 199 which added by default, it is ticked in check box automatically. I also request you to refund ₹ 199 into my bank account or paytm wallet.

I had ordered a sweater from paytm mall for my mom, the size was small, so i decided to exchange the product for a larger size but it was not available so u had to return it. After 2 days i placed a return request as i was out of station for 2 days. The very same day my return request was accepted and a courier was arranged which turns out to be xpressbees. I get all the details via sms related to the person who is gonna pick my order like his name and phone number. I tried to reach him in his number but the incoming in his number was blocked so i was unable to contact him. Later that day i got a notification that the return was attempted i neither recieved a call from the person nor the person came to my place. Again 2nd day i got the very same message but the result was same nobody came then i decided to complain about this to paytm i called them up told them the entire thing and they promised me that it will be picked up by the end of the day or we will again arrange for the pickup. Again the pick up was scheduled but no use. I was in constant touch with the paytm support team via the app. Then i messaged them and told them that the order was not picked they told me that the order will be picked up by 20th august but today i got a notification that the return is rejected.
So is this some kind of a joke?
You # # don't come to pickup the order and later blame it on the customer and reject the return wow nice strategy. I # want to return the product i don't know what you are gonna do i want to return it as simple as that.
Order id: [protected]

We booked total of 5 indigo flight tickets for to and fro journey from mumbai to kochi with paytm on the date of 17th aug 2019.
Paytm booking id for first three tickets is [protected]
And paytm booking id for remaining two tickets is [protected]
As you are aware flight to kochi were canceled on 9th aug 2019 due to heavy downpour and flood like situation.
It has been more than 7 days and we still have not received refund for paytm booking id [protected], even though indigo has communicated to us that they have already issued guidelines for refund to ticketing agency.
We have received refund for our booking id [protected] on the same day even though tickets were booked afterwards.
Even after communicating with paytm customer support team we are just getting repetitive and non convincing answers.
We are really feeling frustrated and helpless in this situation.

I ordered an apple watch on 11th august 2019. And it was to be delivered on 16th august. But still they are not delivering my product. As a matter of fact they have not dispatched my product yet. They keep pushing the dispatch date first it was 12th august then after that the moved it to 14th and then 16th and still it has not been dispatched. And they are not even telling me the reason behind it i have called their customer care like 15 times and they are still not resolving my issue they keep promising we’ revert back to you but still no response. Please resolve my issue as i am having an horrible experience with this.

I Ordered Puma jacket from paytm mall, and when i received parcal it was a used T-shirt in a bad condition, so i request you take action against this type of fraud and misleading by Paytm, and have my refund or proper compensation from them.

Thank you

Iam kaviyarasu from krishnagiri i was paytm user last two years on 9 august 2019 i was sent money on my paytm account through upi to my friend account the transaction was failed but the was not refunded to my account and after three days it shows the transaction was successful but the receiver not received the money i was raised a claim but i don't receive any further information so please refund my money rupees 2000

I pay 800 through axis bank internet banking on date[protected] and my transaction was successful but i don't get the product ( in free fire game ) please resolve my issue and give refund of my money in my account . My transaction reference number is :[protected]. Please give my money back into my account.

I'm facing issues with your postpaid services i was using this service and paid the bill on time i got the 5000 as a credit every time i used and paid on time but from last 3 months it's closed due to some verification and it's failed as per u but there is rs 2250 of mine which i canceled train ticket and refunded in paytm postpaid and i complained about the same from last 2 months every time i got the same reply that we will revert you verification is in process it will take 17 working days and not it is showing failed and now i am not able to see postpaid option on paytm and i have send screen shoot multiple times but only i get robotic scripted reply.. No solution till now.. I have been using this service for so long and use yo pay on time still i am facing no solution from paytm team.

Regards,
Deepjyoti majumdar

Greetings,
I paid emi via baja finserv website using axis bank networking and money of amount 22, 275/-is deducted and send paytm mobile solutions pvt.ltd but not transfered to bajaj finserv. my email id : [protected]@gmail.com .screenshot attached of transaction .Please resolve it asap

Thanks
ANJAY

I'm using your services from last 9 years currently i'm facing issues with your postpaid services i was using this service and paid the bill on time i got the 4500 as a credit every time i used and paid on time but from last 3 months it's closed due to some verification and it's failed as per u but there is rs 1675 of mine which i cancelled something and i complained for the same from last 2 month every time i got the same reply that we will revert you in 48-72 hrs and one more send me the screen shot i'm confused that it's 48-72 months or hour's bcoz i'm totally fedup with your customers service kindly refund my amount i don't want to use your services

I have lost 1000rs from credit card with below sms.
Transaction of rs.1, 000.00 made on sbi credit card without effecting add'nl factor of authentication mandated by rbi, at paytm (Pgsi) on 15 aug 19.

I never made any trasaction on this. But i lost 1000 rps. And also i am not using paytm as well this is very disappoit me..

Could you please help to get refund on this.

Thanks in advance.

Hi...
I ordered titan watch on 8 aug & done online payment
And the expected delivery date was 13aug...
But the product is not yet been delivered...
Not the tracking details is being updated...
And that shadowfax delivery...
There is no source of contacting them...
When 2days continuously calling and msging the paytm 24×7 service... The assist persons everyday they are saying that the product will be delivered to you by 15 aug...
...
As today i. E., 15/08/19 there is not updation of my product...
Nor tracking details have been updated by paytm...
And not even the single msg or call from (Shadowfax) coureir person uptil now i. E., 4:58pm

Worst service from both

I booked bus ticket through Paytm app. for 10th Aug.From Pune to Hariar

However due to heavy rain in Pune and land sliding, I received message from bus operator (SRS travel) that bus is not traveling today.You will get full refund of money.Please contact them (Paytm) from where you booked the ticket.Even I called SRS travel and said said the same thing.

Later when I called Paytm customer care to refund my money, they are saying we can not commit to refund your money and then they are saying we will resolve your issue with 72 hours.Again when I called after 72 hrs passed. Then they are saying you will resolve it withing 24 hrs.Paytm customer care is not in a mood of refunding my money/Its a fraud website.They are just fooling the customer my committing.Its really frustrating and bad user experience.I go wana file a case against Paytm.

Ticket Ref. No[protected]
Booking Id :[protected]
PNR no[protected]