PayTM Mobile Solutions Complaints & Reviews

I was using a Paytm offer, where by recharging with 100₹+/month for several month had a cashback offer or 300₹. But paytm deleted the offer, even 300days were remaining in expiry deadline, and I was only 2 transection away to get the 300₹. I was using paytm recharge to get the offer cash back from months, but paytm created on me. Now I will not use paytm anymore.

Sir
On dated[protected], time-12, :55 pm i have paid my bsnl phone bill through paytm upi of an amount of rs 2014, amount deducted from my idfcbank bank account and credited to payee [protected]@icic, but not paid to bsnl bill desk. Transaction id[protected],
Please resolve the issue as soon as possible.
Thanking you
Nishikant
Mobile no [protected]

Dear sir,
I have a refund from amazon, and refund reference no :-yia32tbx0000jyfcurrh, but paytm didn't added money in my bank account, they disagree with this, i called amazon care also and they told that we already processed the money to your bank its your bank problem, i called paytm care and i gave him the refund reference no, but they didn't help me, so please solve this, thank you

Paytm care
I have to sincerely thank you for sincere attention to my concern. As desired to help you better, i am providing elaborate details so that you can get back to me with a resolution at the earliest..
Consequent upon an sms on my android lenovo vibe k5 plussnpa 2 psk phone from themisale.com/product/product advertising sale of redmi note 7 pro phone at discounted price of rs1899/-, i applied for the same giving necessary details of my name, mail id, phone no., and address for delivery of the product. The payment for the same was duly collected from my bank syn. Bank through atm and the details are appended below:-
Paid for ordertoday sale order #[protected]transaction id [protected]-07-18 02:55:04 pm
Rs 1, 899
-
Success
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:31:13 am
Rs 100
Success bank txn id: [protected]
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:22:56 am
Rs 1, 799
Success bank txn id: [protected]
Paytm_wallet
Now my concern is that the merchant sale order appears to me a fraud party since no expected date of delivery is so far confirmed by them.
As such i therefore, request you to kindly restore back my payment of rs 1899/- back to me immediately. Thanks & regards.
Truely yours
Shashi kant
B. Tech. Iit kanpur p. G. Dip. Iit roorkee
Mob [protected]
R/o h. No. 921/ swami vivekanand block, saraswati vihar, hsg. Bd. Cly., chakkarpur, gurugram-122002 (Hr)

Hi sir my friend sended 10000 through paytm he sended screenshot as sent suceesfully to but still not recieved to my account y what is the problem iyhe amount came on aug 25 he sented through wallet but ididnt recieved here is the transaction id wallet txn id:[protected]
He sended to me name goutham sathibabu number is [protected] please do the need ful

I booked a bus ticket from paytm with order no. [protected] on 10th aug 2019.
I even raised query on paytm with query ref no.[protected]

I contacted paytm help center on 11 aug 2019 and wrote something like this.
My bus got cancelled midway just one hour after i boarded the bus. Bus depot counter and bus conductor told me to contact paytm for refund. They told that bus is stopped midway due to road blockage because of rain so bus isn't updated as cancelled online.

Then they replied me on same day, "greetings from paytm! Thank you for contacting us and apologies for the inconvenience caused. We would like to inform you that as per your request raised against the order [protected] our team is working to get a confirmation from the operator.
We request you to please give us 15 working days to work on the case and revert with a positive resolution. We seek your understanding and patience in this matter
To contact our 24/7 customer care for any of your further queries click here http://m.p-y.tm/hlpsprt and choose your booking order, we shall revert within 24 hrs.
Paytm
Regards,
Paytm care"

And then again on 18 aug 2019 they replied, "greetings from paytm! Thank you for contacting us and apologies for the inconvenience caused.
We would like to inform you that as per your request raised against the order [protected] our team is working to get a confirmation from the operator. We request you to please give us 72 hours to work on the case and revert with a positive resolution. We seek your understanding and patience in this matter.
To contact our 24/7 customer care for any of your further queries click here http://m.p-y.tm/hlpsprt and choose your booking order, we shall revert within 24hrs
Regards,
Paytm
Paytm care"

Then forget 72 hours, they didn't reply till 27 aug 2019.

Then on 27 aug 2019 i contacted them wrote, "hi, how much more time you need, you said that give us 15 days and it has already been 16 days without any resolution. I know very well that bus and paytm help center are open 24×7 then why so much delay?"

To which they replied, "sorry to hear that. We are looking into this on priority."

And then after several hours on 27 aug 2019 they replied this, "your request for full refund on journey date[protected] has been declined by bus operator.

We regret the inconvenience caused.

Please note that refund policies are determined solely by bus operators. A

You may reach bus operator for further clarification

Please let us know if we can be of any further assistance. A

To contact our 24/7 customer care a for any of your further queries click herea http://m.p-y.tm/hlpsprt a and choose your booking order, we shall revert within 24hrs.
Paytm
Regards,
Paytm care"

And then i contacted bus operator and they're asking me for pnr number and ob number. I have pnr number on my ticket but there's no ob number written on ticket.

So i again wrote them this, "i want ob number, give me that. I'll directly contact bus operator for the issue. If you won't give me the ob number i'll file a case in consumer court, you can't just fool and harass your paytm users. Mail me every detail about this booking including ob number."

To which they gave their robotic reply, "your request for full refund on journey date[protected] has been declined by bus operator.
We regret the inconvenience caused.
Please note that refund policies are determined solely by bus operators. A
You may reach bus operator for further clarification

Please let us know if we can be of any further assistance. A

To contact our 24/7 customer care a for any of your further queries click here's http://m.p-y.tm/hlpsprt a and choose your booking order, we shall revert within 24 hrs.
Regards"

Then i sent them this, "you wrote that"you may reach bus operator for further clarification."i asked them for refund and they're requesting for ob number which i don't know, but you do. Send me the ob number, i'll no longer contact you."

After that i haven't got any response from paytm till now.

I make a payment by using patym upi on 29 june 2019 of rs1800 at petrol pump, Etawah. Patym deducted 1800rs on my account but they do not receive a amount merchant. They show a message in your phone. Then i raise complaint patym but they do not resolve yet. My complaint no.[protected] and reference upi id [protected].

Dear sir,
My name is: Ashliya Debbarma
Mobille no: [protected]
Kindly requesting you to refund the amount from paytm
I have been sent amount from my paytm, account number [protected]
And the amount of 2700 rs i have been selected option send to bank in paytm then its not credit in my account but it is debited in my account how its possible its as to be done by your side please do the need full as soon as possible

Hi Sir/Madam,

I have booked season ticket from UTS App through Paytm for amount Rs. 592.32 on 27th Aug 19. Amount debited from SBI but ticket is not showing in the UTS App.

Transaction ID: UPI/DR/[protected]/paytm/ICIC/[protected]@icic/Oid20190.
SBI A/c No. [protected]

Please find the screenshot for your reference:

Please help me to get my refund back as soon as possible

Thanks & Regards,
Premal Jariwala
Senior System Associate
Hi-tech Informatics Pvt. Ltd.

I had subscribed 11 pe 300 mobile recharge offer from paytm company on 2 Nov. 2018 and after complete all recharge company had to give me Rs.300.
as per rule I have to complete this offer within 365 day but my offer expired before the date of limit.
Paytm company give me only Rs. 60 to close this matter.

G M Railwani
Fri, Aug 23, 9:12 PM (3 days ago)
to care

I have made electricity bill payment of Rs.11150.00 through paytm by using paytm app dowloaded on my mobile number[protected] The details of electricity board is as under -

State - Rajasthan
Electricity Board - Jodhpur Vidyut Vitran Nigam Ltd. (JDVVN Ltd)
K Number[protected]
Due Date - 26.8.2019

I have made payment of Rs.11150.00 on 22.8.2019 and the same was debited to my saving bank acccount immediately and debit is being reflected in saving bank account. but when I see through the App it is showing still showing the electricity bill as "DUE". My paytm order no. [protected]

Since 23.8.2019 I am following up the matter with 24x7 Help but no solution has been provided so far. I have made repeated request and query but I get the reply that wait you would get solution within 2/3 days. Everyday it is within 2/3 days which will no turn to specific date. This is disgusting.

They are also not cancelling the transaction as a result I can not get back 11150.00 from them otherwise on their refund I can withdraw the same from the bank and deposit it with electricity board in cash as today it is last day of deposit of the bill.

Agony is increasing

So please see that the payment is credited with the elctricity board well in time to avoid any penaly on account of delay.

It is for the first time that I have opted electricity payment online that specifically to avail the cash back benefit of Rs.150.00 available under voucher code "ELZH XAW6 C3AM ZZ" . I find that that also has not been credited back despite making the payment through paytm

So it is requested to please see the followings

1. Electricity bill payment of Rs.11150.00 is credited with aforesaid electricity board
2. Arrange the credit of cashback of Rs.150.00 which has not been credited to my wallet which perhaps could not be there due to not going through the correct process as it is for the first time that I have opted online electricity bill payment through Paytm. So cashback should be credited back to my wallet as a very special case as the validity will end within 30 days and next electrcity bill will be due in Octob er 2019. Besides customer should be educated properly to avail the cashback.

If it is not possible for you to please cancel the transaction and credit back Rs.11150..00 back to my saving account

I paid my electricity bill using the Paytm mobile app. It showed that the bill is under processing after my money got debited from my bank account, A sum total if rupees 1311. I waited for 30 minutes as the app suggested me to do but still the bill payment was in pending status. I tried contacting their customer service and when they picked up a guy started talking, I told him what happened and he put me on hold and further didn't get and update from them. Such negligence, they are making us fool. Such bad service. I still haven't got my bill paid receipt or any refund from PayTm

This is with reference to order number: [protected] in which i tried to pay electricity bill of mppkvvcl of rs 1195.0 by paytm but to my surprise rs 1394.0 got deducted for paying the same from my account.
On checking i found that home burglary insurance of rs. 2.0 lakh for 1 year for rs.199.0 was added without my acceptance.
Then immediately i applied for cancellation of both the transactions i, e.
A) electricity bill of mppkvvcl of rs 1195.0
B) home burglary insurance of rs. 2.0 lakh for 1 year for rs.199.0

But to my surprise i got refund of only electricity bill of mppkvvcl of rs 1195.0 and no refund for home burglary insurance of rs. 2.0 lakh for 1 year for rs.199.0.
I opted for cancellation of both transactions & i got conformation of cancellation of both transactions as well.
Now paytm is saying that i must uncheck the home burglary insurance before paying the electricity bill and not refunding home burglary insurance of rs. 2.0 lakh for 1 year for rs.199.0. Instead paytm is saying that i should have uncheecked home burglary insurance before making bill payment.

Note: screen shots of transactions are enclosed for ready reference.

I want to say that on 14 august 2019 i purchased a product from paytm and sadunly at that time only i cancelled the order but till now i didn't get the refund and they are not listening me and they have not sent any message of refund to me. I was thinking that it will be refund with in 7 days so i don't complain any where but it is goint to be almost 14 days but still there is no message of refund. So please help me to get my refund back 🙏🙏this metter is not for only rs 99 but it is the metter of cheat.

Respected sir/madam

The company paytm promised to provide a cashback amount of rupees 300 on completing 12 mobile recharges within 750 days considering 1 transaction per month. I had activated the offer and completed 10 mobile recharges which had cost me around 4000 rupees, then all of the sudden they said the offer expired without providing intimation or notice.

Taking advantage of loyalty tempting customers to use pay tm. While i have spent almost 4000 rupees to get a cashback of rupees 300, this is completely a fraudulent attempt from paytm to attract customers to use paytm and cheat them by canceling the offer at the end once the customer used the app for transaction.

Kindly address the issue.
Thank you.

Purchased uc cash via in-app purchase of pubg mobile on 21nov at 11pm via internet banking. Costing rs.799for uc credit of 660.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd
Reference no:[protected]

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.

Hi all,

Paytm has cheated me by giving fake offer on purchase of kalyan jewelers purchase coupons.
3days back i purchased 5 kalyan jwelers purchase coupons of inr 5000 each. On each purchase paytm has given three discount coupons which can be used as below...
Inr 350 discount coupon on paytm mall
Inr 100 on movie booking
Inr 200 on electricity bill payment

One coupon content i am sharing below...

Contratualations!
You have received a
New promocode worth
Rs. 350 applicable on
Shopping on paytm
Mall. Download the
Mall app (http://p-
Y. Tm/z3qfqgixx)
And use code
*
Promocode is only
Applicable from
[protected] to
[protected]

From above sms also it is clear that above coupon can be used on paytm mall app.

But when i tried to use this coupon to get 350 discount on purchase grocery items or dry fruits, it does not allow me. It says not applicable with this purchase.
Why so???
Paytm is cheating people by giving false commitment on selling purchase coupons.

Paytm should stop cheating innocent people.

Please stop buying purchase coupons from paytm.

Amar
[protected]

Transaction success but no receive money receiver i am raise complaint but not solved . but debit in account same day and it soues as successful .and not receiver not receive the amount please solve as possible as early .in bank trancstion it's debit is it problem in-app or in bank if it's problem in app solve make transaction easily debit and credit

On 2nd october 2018 after doing a recharge of 199 paytm gave me an offer of 300 cashback for 12 mobile recharges of 100 or more only one transaction in a month is counted so i need to do 11 more recharges of 100 or more in coming 11 month to get this and i did 11 recharges as of now next month if i recharge i will get 300 cashback but today i checked this offer and it was gone it was expired my friend also experienced this they are cheating customers in the name of cashback i am also cheated i could have recharged from somewhere else please take action against it i am attaching screenshots of the offer nobody can complete it in 11 months so they did it to not give anyone cashback
Also there is no way to contact them with this issue

I have unlocked offer rs 300 cahback on recharge on 29th october 2018. As per t&c i have to do 12 mobile recharge of 100 or more within 365 days and only one recharge per month is counted for the offer. So i did 11 recharges from october 2018 to august 2019. And till today it is only 298 days are passed but the offer seems to be expired. They removed the offer because they don't want to give the rs300. As per terms and conditions i have to do recharge once in a month for 12 month but they made the offer expired on 11th month. As per terms and conditions the offer will expire on 365th day but it expied on 295th day. How someone can do the offer with in 11 months. I unlocked the offer on 29 october 2018 and the offer showed to be expired on 21 august 2019. Please help