PayTM Mobile Solutions Complaints & Reviews

I had attempted a recharge of Rs. 200 for a Tata Docomo number from paytm.com to get a full talktime of Rs. 200. Instead I got some 3G plan activated. I have contacted both Paytm and Tata Docomo regarding this. I have had no response from Paytm and this is the response I got from Tata Docomo: "I would like to inform you that once the pack is activated and the benefits are provided, the same cannot be deactivated, refunded or converted to other offer and the same you have to wait till the pack expires. Kindly make a note of the same." Please see the attached screenshot as well. It clearly indicates that we are supposed to get a Full Talktime of Rs.200 for a recharge of Rs.200. Please help me and users of Paytm from such malpractices.

Rs 25000 were deducted from my account towards payment for iPhone 5C against order Number[protected] on September 4, 2014. The update reflected as payment failed but the amount was deducted from my account. I contacted the PayTM team on [protected]@paytm.com. I was assured of a solution withiwithin 72 hours but the amount has not been refunded yet. All I got is an intimation that the amount has been received and the order has been placed. Later the "My Orders" option showed the order as cancelled and amount refunded but the amount has not been refunded yet. Kindly check and resolve.

I made a complaint to paytm about not receiving my recharge today around 12:15 am. After I made my complaint I got a call from the customer care and I was told that my money would be refunded and I have to tell my card details to verify my order.After I tell my details an amount of 15000 was deducted from my account.Now I cannot contact the person . he called me from this number [protected].I'd would really appreciate if you take necessary...

Hi, I send email from my mail id previously to paytm that my transaction for dominoz of Rs. 192 was failed, and I got reply mail from your side as well that I got my money back in 24-48 hours, just because of n/w problem it happened. But still I didn't get my money back yet. I don't have any contact number where I can contact to paytm's customer care representatives. My transaction details are following: Payment id : 10047528 for : www.dominoz.co.in Please help me to get my money back. And if you have any query regarding this transaction, please contact me on [protected]. I hope you will not be disappoint me this time. Thanks, Shivani Gupta Following is my conversation with paytm over email. On Saturday, 27 September 2014 12:30 AM, shivani gupta <[protected]@yahoo.co.in> wrote: Hi, , As i mailed previously also. My money was deducted from my account but order was not placed. Please refund my money as soon as possible. I didn't get my money back yet. I didn't find any of your customer care contact number. So plz, contact me from your end my mob number is: [protected]. I'll wait for your help call and refund money. Thanks, Shivani Gupta On Tuesday, 23 September 2014 10:24 PM, "[protected]@paytm.com" <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: Help Query Sandhu, Sep 23 22:24: Hi there, Sorry for the inconvenience caused. We had a technical problem at our end, which has since been rectified. Your recharge should have been successfully delivered by now. In case it has not been delivered, the amount will be transferred to your Paytm account within 24-48 hours and will be available for immediate reuse. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best wishes Team Paytm shivani gupta, Sep 23 20:18: Name: shivani gupta | Email Id: [protected]@yahoo.co.in | Order Number: 10047528 | Message: I paid 192 rs for dominoz online order balance deducted from my account ireceived message as well but order not place at dominoz. My Paymentid is 10047528 | Issue Type: Recharge Failed | Time:[protected]:26:45 | This email is a service from Paytm Care. Message-Id:8BEECJB6_5421a5e0c60a0_2ef13fed506b[protected]_sprut

I ordered a HP Wireless Multimedia Keyboard & Mouse (LV290AA) from paytm shop. Order#[protected] which was Wire Keyboard & Mouse when I received & open the box. I complaint at [protected]@paytm.com but on 21nd sep 2014 still there is no response from paytm also when I calling to paytm customer care no. No one pickup the phone.

I recharged my Vodafone mobile no with Rs255 on[protected], additional balance of Rs 155 was debited from my account at the same time. I registered my complain on Paytm care through call as well as by mail. I received a mail saying that my amount would be credited soon, but no balance have been received yet. Also, no support from Paytm Customer care has been provided to me.

I had done recharge of my Airtel no +[protected] for rs 350, this recharge payment order no is[protected]. My paytym user id is [protected]@gmail.com, Its deducted from my account state bank of india, but i did not get balance in sim card. There is no recharge is done by your department no one is helping out. Please i demand my balance rs 350 to state bank of india account return in my account. I want my money back.

I m virendra my user id is [protected]@gmail.com. I m recharge my no [protected] on 17 sep and this recharge payment order[protected] and Pnb trn I'd is [protected]. In paytm account order show recharge successful but recharge not receive on this number.120 rs debit on my account but recharge not receive. This is a technical problem kindly resolve as soon as otherwise that is totally fourd new customer on paytm.

I am Dr. Vikant ...my recharge from paytm by pnb net banking failed with deduction of money from my account on my number [protected] on 26-9-14 at approximately 9:00 p.m.so i want my money back of amount Rs. 250 with immediate effect or recharge ..

Recharge amt: 255 INR (Internet Recharge) So called order id :[protected] Date: 15-Sep-2014 They charged my card, and notified me that the recharge was successful, but actually it was not, I given all proof that I have, still they didn't do anything, for every mail they are sending some in appropriate responses, that too they are sending very late, nobody is speaking about the money, simply saying we rectified the issue, who wants whether they are rectifying or not, I was there to talk about my money that nobody understands, it is been many days, still they are not figure out what was the issue, check out here http://paytm.zendesk.com/attachments/token/UrhWghRO3We8yqHBd3ZfpyJYQ/?name=Scree...⇄ there was no recharge on 15-Sep-2014 for 255 rupees, if it had happened, it would have displayed a transaction for Re 1. Debit from my card ============== 15/09/2014 PAYTM MOBILE SOLUTIONS NOIDA IN INR 255.00 DR INR 255.00 Also attached my mobile transaction summary. Ticket IDs from PayTM care, Ticket #[protected], Ticket #[protected]:

Hi From your site somebody did below transaction which was not initiated by the card holder Transaction details shown in our bank statement. (all transaction were done on 26 sept 2014) POS[protected] PayTM SBIPG amount - 4000 Rs POS[protected] VA_Tech_Ventures_payTM SBIPG -Amount 2000 Rs Card used : SBI Card number -[protected] Need your response on it asap.

I did recharge 4000 for Airtel DTH in 4 transactions through paytm.com on 24/9/2014, but I could see only 2 transactions in my airtel account. But, other 2000 is neither credited in my airtel account and nor in paytm account. I sent so many mail on this issue. Order Number:[protected] and[protected]

Transaction receipt Transaction no: #[protected] Date: #[protected]T11:13:41.000Z [protected] Transaction receipt Transaction no: #[protected] Date: #[protected]T11:13:41.000Z [protected] AirTel [protected]

Dear sir/madam from yesterday(25.09.2014) on wards when i was recharged any mobile no i got an error messagge that recharge fails. my email id was [protected]@gmail.com.inthat account i had 100 paytm wallet when i use the amount i got return back the amount due to fail recharge why this site was gave this type of errors. i want the clarification regarding this. my mobile no [protected]

Sir, I tried to recharge my AIRTEL Mobile with No.[protected] on21stSept 2014 for Rs.197/- using HDFC Bank Credit Card. Money got deducted but the recharge was not effected. When I contacted PAYTM they repeated said that the recharge was effected as per their records. I got fed up with their answer. After repeatedly sending them mails in vain I am lodging this complaint. Definitely there will be a mechanism to find out from the AIRTEL whether the recharge was done for the above mobile. I fail to understand why the PAYTM did not try it. They finally turned a deaf ear to my mails.Order No:[protected]

Sir, I tried to recharge my AIRTEL Mobile with No. [protected] on 17th Sept 2014 for Rs.400/- using Andhra Bank Credit Card. Money got deducted but the recharge was not effected. When I contacted PAYTM they repeated said that the recharge was effected as per their records. I got fed up with their answer. After repeatedly sending them mails in vain I am lodging this complaint. Definitely there will be a mechanism to find out from the AIRTEL whether the recharge was done for the above mobile. I fail to understand why the PAYTM did not try it. They finally turned a deaf ear to my mails. I have decided not to use PAYTM hereafter. I advise all to be careful with this portal.

I had used the services of this app to make a simple top-up of Rs. 50.(Order ID[protected] on the 17th of September, 2014.Before deducting my money(or PayTm wallet cash in this case), the app didn't provide any message regarding any technical issue with AIRTEL West Bengal circle.After deducting the amount the issue was displayed and then my order was placed in queue. They assured that the recharge would be done later, which wasn't done and i had to remind them through emails(because they don't provide any contact numbers). After two/three emails they responded, saying that it was a technical issue on their side which was resolved and my recharge would be done.Yes, they just updated their records and send me message with successful recharge which was a complete fake as AIRTEL didn't send me in a confirmation message and no update of my balance was reflected.Yet, PayTm's app showed that the recharge was done. After that, i again had to mail them thrice about this to which they assured that the problem would be resolved by either returning back my recharge amount to my PayTm wallet or the recharge would be done because it was again "their technical issue." I am still mailing them and NONE from PayTm has called up to clear out the issue.No step has been taken to resolve this issue and it's been more than a week that my recharge is not done.They are sending the same mail again and again with no solution to my problem.I am fed up with this service.

I was trying to recharge my reliance no. for the top up of Rs.120 through paytm application, although the payment has made and the amount had been deducted from my Atm, but still my phone balance didn't credited yet, i am very fed up with your service my order no. is[protected] and pnb transaction no. is [protected] i want my money back

Transaction made on 17 Sep’14 for Mobile number [protected], Amount 149/-, Subscriber – Airtel, Order No:[protected] at 8:35 PM was showing as successful on your portal. While in actual the mobile number was not get Recharged with any amount

On 16-sep-14 i pay my airtel bill of amount 405 by pament order no[protected]. Same amount was deducted from my Kotak debit card on same time i.e., 16-sep. But still it was not done payment to airtel. Please take necessary action. So pls revert asap since airtel will disconnect my incoming and out going call.