Claimed

PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

1

Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PayTM Mobile Solutions

Having problems with PayTM Mobile Solutions?

File a complaint and get it resolved by PayTM Mobile Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayTM Mobile Solutions

PayTM Mobile Solutions reviews & complaints page 971

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi

Date : 26/09/2014 Not a done Recharge Amount Rs. 2000.00 Airtel No. [protected] Date : 29/09/2014 Not a done Recharge Amount Rs. 4543.00 For Electricity uttar haryana BVN R42RF123832M Failed Date : 29/09/2014 Not a done Recharge Amount Rs. 4543.00 For Electricity uttar haryana BVN R42RF123832M Failed. Debit Payment in My Corpration bank my ATM card No. [protected] my mobile no.[protected] email id : dk[protected]@gmail.com Thanks & Regard Dinesh Kumar

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

You guys are shame less... not even bother to respond to any of the complaints... You had eaten my bill amount which I had paid... How any one can give so much permission to that if the company is not ethical rights to work...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala

I had recharged my airtel mobile for 149 rupees internet 2G plan for 28 days.Paytm withdrawn the money and given an acknowledgement saying transaction was successful.But it didn't get activated in my phone.When i contacted the airtel customer care they told me that they didn't receive the transaction amount and they couldn't even see such transaction in their log.As per they said, it is the problem from the paytm side.Will my money get refunded into my account.If so, how many days it takes to refund?

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Dear Paytm, I have made an order on 6th October, 2014 and my order number is[protected] and PAYTM id is UNIPAYP509872. Yesterday I got a message and mail regarding its delivery. It says that the order is delivered. And it was showing the status as ' Order delivered to others- Nithyasri. But I didn't get any order delivery or any phone call regarding this and I don't know this person, Nithyasri. In the map given to track the status, it is locating to some other location(not my address) and the given order id also different (See the attached file). Can you please clarify this and let me know the details as fast as possible? Kindly do it fast Aswathy

Aug 14, 2020

Complaint marked as Resolved

View replies

V

vpi

from Kolkata, West Bengal

Apr 14, 2015

My Order no.[protected] ordered on dated 07th April 2015 but now not deliver, Can I get courier adress or contact no.Why it delay for deliver.On the order there was the Delivery status on dated 12th April 2015.

D

dckukma

from Mumbai, Maharashtra

Apr 22, 2015

ORDER NO.[protected]
I had purchased 2 same items from paytm.com, but they have delivered only one instead of two. I had made complain many times but no response from their side. Since last one month I am sending mail but still no response from paytm.

N

Nonu saini

from Mumbai, Maharashtra

Jun 10, 2015

Order no.[protected]
This order I didn't received till now then how PayTM showing delivered.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Dear sir I help u my card no.[protected] mene[protected] ko atm online complien kiya tha ki mee ac me se 4000+5555+1000+2018+700+400+1500= total 15173 rs nikale gaye hi jo mene nahi nikale ek to aaj phone aaya atm service center me se kiaap mdusara a/c no. dijiye usme aapke rs. transfer kar dete hi per mere pass dusra koi a/c nahi hi muje mere a/c mese piasse nikale to us mehi muje vapas kare .[protected] is no. se phone aaya tha pl. help sir

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Hi Team, I purchased an Iphone 5s & there was an offer 5000 Cash back. Later while making the payment i updated the same & entered the coupon code A5K & made the payment. then it was informed that i will get the cash back on 1st oct but now i have not received any thing & today when i checked there mail stats that i have not entered the code. Please help me on this...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhopal, Madhya Pradesh

PAY TM IS NOT PICKING MY PHONE.. THEY PEOPLE DEDUCTED AMOUNT FROM MY WALLET BUT MY MOBILE IS OUT OF BALANCE Order No.[protected] Oct '14 6:31 am 1 ITEM Order Total Rs 205 Recharge of Reliance GSM Mobile [protected] Price :Rs 205 Qty :1 Sold By :Reliance GSM Your order is successful Rs 205

View replies

A

Ajeet786

from Delhi, Delhi

Apr 13, 2015

Hi,
I placed an order on February 23, 2015 (ORDER NO.[protected]. Later, I Cancelled this order due issues with cost. I didn't get the product. Later I got a call from Paytm. In that conversation, Their customer care executive assured me about the waive off the delivery charges and said that he would inform about the status of product. Still I am waiting to get my product or my money back.

I wrote many emails to them. They are not giving any response.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

Dear I Am Already Email My Refund Amount But Still Time No Refund My Amound RDER NO.[protected] SEP '14 3:54 PM 1 ITEMORDER TOTAL Rs 147 Bill Payment of Vodafone Mobile [protected] Price :Rs 147 Qty :1 Sold By :Vodafone We have refunded the amount to your Paytm wallet for your failed order Rs 147 Vodafone declined your order, however your money has been refunded to Paytm cash. Order TotalRs 147 YOUR PAYMENT DETAILS Payment of Rs. 147 is received by Paytm! HDFC NB Transaction No[protected]Rs 147 Thanks Gour Krishna Shyamal [protected] [protected]

Aug 13, 2020

Complaint marked as Resolved

Oct 08, 2014

Updated by GOUR-1980 Dear I Am Already Email My Refund Amount But Still Time No Refund My Amound RDER NO.[protected] SEP '14 3:54 PM 1 ITEMORDER TOTAL Rs 147 Bill Payment of Vodafone Mobile [protected] Price :Rs 147 Qty :1 Sold By :Vodafone We have refunded the amount to your Paytm wallet for your failed order Rs 147 Vodafone declined your order, however your money has been refunded to Paytm cash. Order TotalRs 147 YOUR PAYMENT DETAILS Payment of Rs. 147 is received by Paytm! HDFC NB Transaction No[protected]Rs 147 Thanks Gour Krishna Shyamal [protected] [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Hi Team, I have made a online recharge of vodafone rc115 by using paytm, transaction was failed but amount of 115 was deducted in my bank account. and it shows transaction failed you amount will be refund. I want to know when will the amount credited to my account and I need paytm customer care number. Please contact me by using this numbers[protected], [protected]

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

I have an Airtel post paid number in Gujarat # [protected] on 2nd Oct 2014 by mistake I made a payment of INR 2000 on an incorrect number # [protected] (my actual number is [protected]) following are the details of the payment: ORDER NO.[protected] OCT '14 8:45 PM 1 ITEM Paytm Cash Transaction No D436816A9B37BD1A Now Paytm Adviser Mukesh wrote a mail to me saying that they cannot do anything as the payment has already gone through and I need to contact the service provider (they didn't even tell me which service provider they debited with my money despite of me sending them regular e-mails) I then checked with Airtel and this # [protected] doest not belong to them and then I some how found that this number was with Aircel earlier and it currently doesn't exist with any of the network providers, it is shocking that Paytm made a payment to a number that doesn't even exist and has no owner, also the fact that the number is not in service from last 2 years. I don't even get response from their customer care, there is no live person to talk to and they don't even respond to the e-mails properly. Please can someone help me get over this big trouble I have been facing.

Oct 08, 2014

Updated by Rahul_i84 Losers asking for Debit/Credit card numbers should not call my number to avoid any legal procecution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

This is to complain regarding the mobile no. +91 [protected] for fraud calling for depositing of money into the bank account and asking for ATM card details. I was been called by this no. asking for my atm details for depositing of money as soon as i came to know that its a fraud call the person started using slang language and put down his phone. later on he called up back and told me that he will kill me and my family. I request you to strongly take action against this no.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I have recharge my loop Internet pack of Rs 199 from my ICICI debit card but the payment has deducted from my account and my mobile dint got recharge. Please refund my money to my bank account. Please check into this and get it sorted as soon. I have made recharge on 06.10.14 at 11.18 Am. Even you can call me on my mobile no [protected]. Please sort ASAP. Waiting for your reply.

View replies

G

Ghadage Mital

from Mumbai, Maharashtra

Oct 8, 2014

Why the person has called me and asking my personal question as he is asking me like how much is balance in my personal account as not need to ask such question

G

Ghadage Mital

from Mumbai, Maharashtra

Oct 8, 2014

What the hell is going on my balance has been deducted from my account after your executive has call me

G

Ghadage Mital

from Mumbai, Maharashtra

Oct 8, 2014

You paytm member without my any purchase u have deducted my 3000 rs by one of your executive I will register complaint regarding this otherwise I want all my money back to my account immidiately.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 15, 2014

Dear Mr. Mital,

We are sorry to hear about it. We have made a note of your contact details. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Dear sir i have recharged an airtel no. of 155 rs. on 07.10.14 at 3.43.00 pm through order no.[protected] at paytm app. its been 24 hours but the status is showing successful but balance has not been credited in mobile.
my order number[protected] transcetion no.SBI NB Transaction No IG00AUPKS5 rs.155

thanks and regards,

prakash

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kota, Rajasthan

Dear sir i have recharged an airtel no. of 250 rs. on 07.10.14 at 11.00 am through order no.[protected] at paytm app. its been 24 hours but the status is showing successful but balance has not been credited in mobile. after 1 hour i recharged with freecharge and instantly got the balance. have also written on facebook page 3-4 times but getting no response. please do something either credit the balance or refund the money. i am very loyal customer of paytm and was not expecting such a service from them..please dont say our system is showing successful...i have even checked today the balance has not been credited..

Aug 14, 2020

Complaint marked as Resolved

Oct 08, 2014

Updated by rajvermaji Dear sir

i have recharged an airtel no. of 250 rs. on 07.10.14 at 11.00 am
through order no.[protected] at paytm app. its been 24 hours but the
status is showing successful but balance has not been credited in
mobile. after 1 hour i recharged with freecharge and instantly got the
balance. have also written on facebook page 3-4 times but getting no
response. please do something either credit the balance or refund the
money. i am very loyal customer of paytm and was not expecting such a
service from them..please dont say our system is showing successful...i
have even checked today the balance has not been credited..

my mail id is [protected]@gmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered a phone of worth 24999 in paytm Against a order no:[protected] & due to mistake In address I have canceled the order with in 10 minutes So inspite of cancellation of 3 days my money had not Credited in Paytm wallet/ bank account so could u plz Contact me & tell about my status of refund PAYTM Cash TXN ID:76E0FDA26982AB7B

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Dear Team, I have order Zovi Black Men'S Lace-Up Formal Shoes With Heel (Size-9) order No.[protected] but i have received a T-shirt. i have send many mail to you customer care but they did not reply any. I am tryping to contact with you customer service. but they received call and then cut the call . No. Response. i am contact with zovi customere service they said paytm order us. Tshirt not shoes that why it is send to you. Kindly check and change my product . I have attached Screen short or my order please check. and update me.

Aug 14, 2020

Complaint marked as Resolved

View replies

S

srinivasmadasu

from Harihar, Karnataka

Jan 5, 2015

Paytm Order Ref:[protected]
Paytm shipment ID:[protected]

#1558322
My ETERNITY IMPEX (27114), 4/49, WEA, firstfloor karolbagh Delhi Complaint
Filed on: 03/01/2015 | Loss amount: Rs. 0.0
We ordered for Micromax canvas gold A300 (Black Gold)(item #[protected] worth of rs 15, 388 on[protected] we received the wrong product (XOLO)today I.e[protected] which we didn't ordered .we were shocked we asked courier person he told that he just want to deliver the product .cover is sealed and on cover there is ordered slip in that details is correct but after he went I opened the pack there I find (XOLO) product I was shocked but in the box retail invoice is there in that correct details is there .This is the first time I ordered I had very bad experience and I don't have any customer care number so pls try to resolve this problem as early as possible my details(madasu srinivasulu, Dr no-12-4-89/1, pragathi Nagar moosapet, hyderabad-500018, product name-Micromax canvas gold A300 (Black Gold)(item #[protected]shipment #[protected]order#[protected] pls contact me. Very urgen

A

Anusetty

from Chennai, Tamil Nadu

Jan 7, 2015

Paytm Order Reference:[protected]
Shipment ID:[protected]
AWB #: UNIPAYP1121573

Dear Team,
I have ordered "Mind The Gap Blue Cotton Ladies Blouse ", instead of that I have received a short. And I also had received an invoice which is stating Ladies blouse but within pack there is no blouse.I got shocked. Even the color of the product in Title doesn't match with the product inside the courier. Seriously, this is very bad experience. Unfortunately, I have taken online payment.
Kindly refund my money.

If your website is unable to do online shipping with ordered products, close it.
Don't cheat customers with wrong products.

PFA screen shot of courier I have received.

Need response.

V

Venkatesh eranti

from Mumbai, Maharashtra

Mar 25, 2015

I received a defected, wrong and a filthy perfume from paytm one month before. I wrote so many mails to customer care but nobody responded

P

poo001

from Delhi, Delhi

Apr 2, 2015

i placed order of hair styler ( Philips HP8695/00 ) but i received air straightner ( Philips HP8658).

R

Rashid Shaban

from Delhi, Delhi

Apr 28, 2015

Paytm is simply addition of new waste of ecom website. I had ordered one Redtape Shoe Model No.:RTS8632 on 21st April, order id[protected], While i received the product i was just surprise on receiving different shoe Model No.:RTS8322, which is obviously a unlike choice for me. Their customer support is also pathetic, they even don't have any phone to connect with them. Even i can file consumer case them shattering consumer choice.

I am hardly got any support from PayTM.

So i would request, stay away such cheaters.

N

Neha Reddy

from Surat, Gujarat

Jun 26, 2015

I am a regular paytym recharge user but for the first time i orderedskullcandy year phone.They showed a blue colour and a black stupid colour reached me!!And now i asked for an excahnge they told Refund is okey.So i ordered for return and now they want me to courier it .What the hell is this when its clearly stated in your website that return policy is applicable and your own courier partner will schedule a pick up.Bloody Paytym kills time nothing morethan that.I believe wholeheartedlt that FLIPKART is best when it comes to delivery and trust!!No seller in Paytym is genuine.All faulty stuff!!

Hi Neha!
Thank you for shopping with Paytm! Your request for return against this order has been accepted.

Order# [protected]
Sunday, June 21, 2015 18:53:55
Return your items to:
Jasmin r savaliya
A-75 Anand Dhara Row house-1, near police check post, Mota varachha
SURAT
Gujarat-394101
Item(s) Quantity Price
Skullcandy INK'D S2IKGY-164 Wired In Ear Earphone with MIC (Black)
Seller: Rudra enterprise

We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way.

I need my money and take thsi bloody earphone paytym!!Nobody responds on paytym Poor service and underated delivery!!Tested my patience like anything!!

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

Address: Birbhum, West Bengal

Yesterday (06 / 10 / 2014) I recharged my airtel number (West Bengal Circle) 5 times with Rs 50 (Total 5*50=250). But I received only 3 recharges and another 2 recharges is showing successful but I didn't get a single balance. I called them but no refund is done till. Please help me. Order numbers are given below :: ORDER NO.[protected] OCT '14 9:51 PM ORDER NO.[protected] OCT '14 9:56 PM ORDER NO.[protected] OCT '14 9:54 PM ORDER NO.[protected] OCT '14 9:54 PM ORDER NO.[protected] OCT '14 9:52 PM Please take action against this and solve it. Thank You Anjan

Aug 14, 2020

Complaint marked as Resolved

View replies

anjan10

from Suri, West Bengal

Oct 7, 2014

Yesterday (06 / 10 / 2014) I recharged my airtel number (West Bengal Circle) 5 times with Rs 50 (Total 5*50=250). But I received only 3 recharges and another 2 recharges is showing successful but I didn't get a single balance. I called them but no refund is done till. Please help me.

Order numbers are given below ::
ORDER NO.[protected] OCT '14 9:51 PM
ORDER NO.[protected] OCT '14 9:56 PM
ORDER NO.[protected] OCT '14 9:54 PM
ORDER NO.[protected] OCT '14 9:54 PM
ORDER NO.[protected] OCT '14 9:52 PM
Please take action against this and solve it.
Thank You
Anjan

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Akola, Maharashtra

Dear Sir, I was online mobile ( [protected] ) recharged with paytm website on sunday with Rs 109 bsnl plan. But my Rs 109 deduct from my ICICI account but my mobile was not recharged. so what I do sir, pls help me my details Paytm order no.[protected] icici bans transaction id 013640 Thanks & Regards Suresh M [protected] [protected]

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 7, 2014

Dear Sir,

We regret the inconvenience caused. We have made a note of your contact details. Our official will get back to you and assist.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Order No.[protected] Sep '14 10:50 pm 1 ITEM Order Total Rs 1264 The item received was not as per specification, so I returned the product. The shipment reached their works on 30th Sep. But till date they are saying 24 hours - 48 hours etc and i had got the refund. Anyone help for refunding. As their is only mail communication with them and no direct contact number it is too irritating. It took nearly 24 hours for getting a reply even that one false reply. I am asking a question, they are answering one.

Oct 08, 2014

Updated by Sriram Gurunadhan Giving false statements
Today i received a mail that your amount of Rs 1264/- has been credited in your wallet. But i have attached a screen shot that i have not received any refund. The amount credit in my wallet is my cash back for another pruchase.
I had sent nearly 10 mails and 2 - 3 calls to customer care. But no solution.

Is there anyone to help and get refund so that i shall make further purchase or recharge.

Oct 08, 2014

Updated by Sriram Gurunadhan Photo proof attached

Please help

View replies

S

Sriram Gurunadhan

from Chennai, Tamil Nadu

Oct 8, 2014

Photo proof attached

Please help

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

hi paytm, my id iz [protected]@yahoo.co.in i placed a return request on 6th sep and then returned the product but still didn't get money in my paytm wallet...how much time you take guyz...i am sending you a scan copy of the reverse pick up slip.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines