PayTM Mobile Solutions Complaints & Reviews

Name: navalmohta | Email Id: [protected]@gmail.com | Order Number:[protected] | Message: Promo code balance not receive | Issue Type: Cashback issue | Time:[protected]:58:47 |

9/24/2014 Paytm Care : Request#[protected] 'Help Query'
http://paytm.zendesk.com/requests/[protected]#/satisfaction 1/2
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Request #[protected]
Help Query
Name: navalmohta | Email Id: [protected]@gmail.com | Order Number:[protected]
| Message: Promo code balance not receive | Issue Type: Cashback issue | Time: 2014-9-
19 13:58:47 |
Comments
navalmohta
Sep 19 13:51
Jeetendra
Paytm Care
Hi there,
We are always happy to assist our customers.
We understand you would like to know when the cash back will be credited into your
account.
As per the terms and conditions of the offer, cash back would have been credited
within 1 hours after the successful transaction. Due to some technical issues it was
not credited.
Please note that cash back has been processed. You are requested to check your
Paytm account and confirm the same. In case you have still not received the
cashback, please get back to us.
Should you need any further assistance, please let me know.
Look forward to see you again at Paytm.
Best wishes
Team Paytm
September 20, 2014 04:47
Dear Jeetendra,
9/24/2014 Paytm Care : Request#[protected] 'Help Query'
http://paytm.zendesk.com/requests/[protected]#/satisfaction 2/2
navalmohta
My balance is not receive till date. Pls check this metter ASAP.
September 24, 2014 18:45
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navalmohta

I recharged my Airtel Prepaid no used my HDFC Debit card, amount of 197.00 rupees on 17/09/2014 at 10 pm.Recharge is not received from September 17 to till now but that amount had been debited from my HDFC bank account. I had talked to my Airtel customer care regarding this problem they told me they did not received any transaction amount from paytm side. After that I had send more than 5 mails to [protected]@paytm.com but there is no proper response from them. Almost 7 days I am waiting for refund my amount, still they did not refund my amount. Pay tm Order NO:[protected] Date : 17 Sep 2014 Narration : POS [protected] PAYTM MOBILE SOL POS DEBIT Cheque/Ref.No :[protected] Value Date : 17 Sep 2014 Withdrawal : 197.00

I recharged BSNL prepaid amount for 155.0. But Recharge is not received and also amount has been debited from my bank account..More than 36 hrs. Paytm are not take any action till time. Very poor customer support also no any customer care number to direct talk with us.

I made an online recharge (Order Num.[protected] on 18th Aug 2014 and made genuine payment of Rs. 125 via paytm. They received payment buy recharge has not been done yet. Its already more than a week and they are not taking action regarding this. Please take instant action. I am a middle class student and Rs. 125 matters to me a lot.

I recharged my DISH TV with rs. 210 Amount has been debited from my bank account Which is not successful. Please refund me my amount rs. 210 YOUR PAYMENT DETAILS Payment of Rs. 210 is received by Paytm! ORDER NO:[protected] Paytm Cash Transaction No BBC7816CCD594532 MY VC CARD NO[protected]

Hello Sir, I have 5 email times to Paytm for 50 rupees cash back regarding Paytm order no: [protected] Sep'1412:33 pm Recharge of Idea Mobile [protected] for Rs. 68 + 1 item ₹ 68 Amount paid₹ 78 Success But I still don't get my 50 rupees cash back. more than 15 days has pass. Please do something. Thanks, Pankaj Soni

hi not give me refund and not get back there item i want my money or i complaint f.i.r .Coaster Men's Denim Jeans With Free 1 Pair Of Assorted Socks (Size-30) against order number[protected] due to some issue with the product here check this no.Transaction ID:691844BA97A0730D but not credit my account

Dear Paytm Team, I have raised 3 complaint tickets on your website against order number #[protected] . Ticket #[protected] Ticket #[protected] Ticket #[protected] You are not resolving the actual problem just copy/pasting the response. See Your response all 3 times: "We had a technical problem at our end, which has since been rectified. Your recharge should have been successfully delivered by now. In case it has not been delivered, the amount would have been transferred to your Paytm account and available for immediate reuse." Still I didn't get neither recharge nor balance on PayTM account. Your team is just replying same response every time, like they are illiterate people and replying the same response. Kindly refund my money or recharge the mobile. Transaction ID: 81058F11F753E022 Paid for Order #[protected]

Hi Sir/Mam my complain is i used hdfc credit card in date 17/09/2014 recharge 250 and 147 but not receive mobile number [protected] use Paytm site i call hdfc care he give id recharge[protected] and[protected] please help me or back my recharge money i will send lot of mail but i m not receive positive responce, please reply me i want to legal complain

Dear Concern, From my credit card fraud transaction done on dtd 28.08.14 & 23.09.14. Please find below details & confirm which number has been recharged & request you to refund my money asap.We have complained FIR but not resolved till date. Please help meon this issue. Sl. no. Amount rechagred time date merchant 1. 2000 4.44 am 28.08.14 PAYTM 2. 2000 4.47 am 28.08.14 PAYTM 3. 1299 4.49 am 28.08.14 PAYTM 4. 701 4.52 am 28.08.14 PAYTM 5. 2000 2.28 am 23.09.14 PAYTM 6. 999 1.34 am 23.09.14 PAYU 7. 999 1.30 am 23.09.14 PAYU 8. 999 1.25 am 23.09.14 PAYU 9. 2000 1.16 am 23.09.14 PAYTM 10. 2000 1.08 am 23.09.14 PAYTM 11. 2000 1.06 am 23.09.14 PAYTM Thanks Amit Kumar M [protected]

Dear Sir/Madam, Unknown transaction has been made from my bank account through the site paytm.com. Details are as follows- Dated Transaction Remarks Amount [protected] IIN/Paytm.com/[protected]/0 4, 000/- [protected] IIN/Paytm.com/[protected]/0 1, 000/- [protected] VIN/Paym.com/[protected]/0 500/- [protected] IIN/Paytm.com/[protected]/0 500/- All above transaction are fraud transaction. Please let us know the source of receiver to track above transaction. Its humble request for early reply. Thanking you, a

hello sir/mam i had recharged my airtel no. for rs. 197 through paytm on 18th sep 2014. my bank account had been deducted instantly but i got successful message later on paytm but recharge has not been done to my airtel no. i had confirmed from airtel customer care they were saying nothing has been transfer to my airtel no. on 18th sept so i mailed to paytm care to refund my cash after a long time they replied that there was technical problem at their end after confirmation they will refund my cash.so yesterday they refund 197 in my paytm account but after somtime when i checked again my 197 had been transfarred to my bank without asking me and status showing successful but i didn't receive any amount yet. i am sending screenshot of paytm transaction or my bank account transaction. hope you will solve this issue soon. thank you

Dear Sir, This is to inform you that on the 9th of september 2014, i made two payments online to pay my airtel bills. I had used Paytm app from my phone. The transaction was done from my account but it didn't reach airtel. Failing which i recieved a message from Paytm the the money will be refunded to my bank ac in 3-10 working days... I have send a few mails to Paytm but i haven't got any response. Below are the transaction detaiils and my bank account. 1st transaction ID 0B09d8a0bc3d1a2b (refund amt rs. 1728) 2nd transaction ID 9BEE0BA382DE7C5D (refund amt rs. 2000). Its been 13 days and i still haven't received my refunds. Im attaching a screen shot from the Paytm Mobile app where they promise the refund in next 3-10 days. I really need the money back. Please help me. My details: Ph no. [protected] Icici bank ac:[protected] Address: G4 Little Garden. Opp ITC factory gate. Lewis Road. Cooke town. Bangalore Regards, Gunjan Karmakar

Sir, I am a regular customer of PAYTM.Last week i ordered 3 cotton shirts of XL size.But when i open the packet what i found, the two shirts was not that one which i ordered and also the size is not standard XL.Only single shirt match the ordered list and also proper XL size.I am not happy with the ordered delivery and i want to return two shirts.There are my ordered details. Name :Babar Khan ORDER NO.[protected] SEP '14 1:22 PM 3 ITEM 1-Coaster Cotton Full Sleeves Shirts (Size-XL) Price :Rs 449 Qty :1 Sold By :Coaster 2- Coaster Cotton Full Sleeves Shirts (Size-XL) Price :Rs 399 Qty :1 Sold By :Coaster These two shirts i want to return and really i am not happy with this.please contact me to return the product very kind of you, Thanks Contact No :[protected] Email :[protected]@gmail.com

Dear Sir/Madam I had ordered for "Prestige PIC 2.0 V2 (R) Induction Cooktop" on 15 Sep'14. Order Number:[protected] On 20 Sep'14 I received the parcel around 2 p.m. But the ridiculous thing is that I have received a different item. I have received "Prestige PIC 2.0 V2 Induction Cooktop". SHIPMENT ID:[protected] I have sent an email to paytm regarding the issue. But no replay received yet. Ticket No:[protected] Why this type of cheating taking place?

Hi, I have recharge my airtel number on 17th sep 2014 with 200 +200=400, paytm has deducted my money from bank but dint recharge, i have sent mail to them that then they are replying me with recharge successful mail on 19th sep 2014, order numbers are[protected],[protected], still my recharge dint happended, On 15th sep 2014 i have recharge airtel number with rs 101 it was successful but paytm has taken my amount two times, i have my bank transactions for that, order number[protected]. I have sent so many mails but no proper raply, i need my money back to my account.

Sir my ticket no is[protected] for complaint and pay tm order no is[protected] .I pay the bill of bees rajdhani on 20 step 2014 but the amount is deducted from my bank account and the biill is in the queque and the bill is not paid after three daysdaysadays and no reply is come from paytm .plz tel what I do?

Hi Sir/ Madam, Recharge is showing as success in Paytm website. But neither I got 2G data usage in my mobile number nor the amount credited to my paytm cash. Airtel Customer care confirmed that there was no such recharge was done on my number. I have informed Paytm twice. But they only sent system generated message. Order number is[protected]. Ticket #[protected] Ticket #[protected] Please help me since Paytm is not helping. Thanks, Sukanta Banik

Airtel recharge failed yesterday... paytm showed recharge successfull but no balance added in my dth account fraud site please refund my money. Order no.#[protected] Airtel dth id [protected] Paytm id [protected]@yahoo.com Date Sat, 20th sept Recharge amount 100 Why you guys are doing big fraud with poor cuatomer...

My 1st message - Order Number:[protected] | Message: I recharged my number [protected] with Rs.200 and it shows success, however I have not received amount in my mobile. Please reply soon. | Issue Type: Recharge Pending | Time:[protected]:45:36 | Reply I got - zendesk.admin, Sep 20 17:37: Hi there, Sorry for the inconvenience caused. We had a technical problem at our end, which has since been rectified. Your recharge should have been successfully delivered by now. In case it has not been delivered, the amount would have been transferred to your Paytm account and available for immediate reuse. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm [protected] NEITHER DID I GET THE RECHARGE NOR THE PAYTM CASH [protected] 2nd message I sent - I received a message from you saying "We had a technical problem at our end, which has since been rectified. Your recharge should have been successfully delivered by now. In case it has not been delivered, the amount would have been transferred to your Paytm account and available for immediate reuse." Neither the recharge is done, nor did I receive my amount. What kind of service is this ? | Issue Type: Recharge Pending | Time:[protected]:43:1 | Reply I got - Mohit, Sep 21 01:02: Hi there, Sorry for the inconvenience caused. We had a technical problem at our end, which has since been rectified. Your recharge should have been successfully delivered by now. In case it has not been delivered, the amount would have been transferred to your Paytm account and available for immediate reuse. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm [protected]----- NO UPDATE AGAIN [protected]----- 3rd message I sent - Sep 21 01:30: Angry and frustrated on your service DO NOT GIVE ME SAME RESPONSE. I have complained 2 times before and both the times you are giving me same response without solving my problem. WHERE IS MY MONEY ? Order id[protected] NO RECHARGE AND NO PAYTM CASH. WTF ARE YOU DOING. CHECK YOUR RESPONSES. THEY ARE NOT SOLVING MY PROBLEM. [protected][protected] NO REPLY YET [protected][protected] Looking at your complain list I think I am not the only one but many people have had the same problem. DO SOMETHING. Its really very bad on your part that you are not dealing with it. JUST DONT COPY PASTE SAME RESPONSE AGAIN AND AGAIN. GIVE A SOLUTION.