PayTM Mobile Solutions Complaints & Reviews

I had returned the item LINK+ 10000mAh power bank ( white) which was delivered on 22nd June 2014 worth Rs 1099 and was returned on 5th july 2014 because it is not working properly. The Order ending with no. 97635 was been picked up by JaVAS on 5th July. It was said by you that the refund will be processed once the shipment will get delivered back to the Merchant and it will take 20days. But yet money have not been refunded I am continuously telling my problem to them from past 20 days but I am ain't getting response from their side and even after mailing them, they are not taking the matter seriously. There was not a single reply from their side. I am writing for requesting for a refund money.I even have the pay slip with me. I am really feeling to abuse badly... I have been so badly irritated that i wont use any such things in future ever. In India online service is a dream until there is strict regulatory body to curb this jack asses Ordered which was placed Hi jinal! Following item from your Paytm Order[protected] has been shipped. Product Name & Detail Link+ 10000 mAh Power Bank (White) Seller AZInfolink On Sat Jun 21 2014 Courier name Javas Tracking no:UNIPAYC110954 Courier Company will contact [protected] & deliver package to: Jinal Jain 250/260 Mhadavji Bldg, 3rd Floor, Flat No.D1, Opp Alnakar Cinema, SVP road, Khetwadi. Khetwadi Mumbai Maharashtra-400004 For any query on this Paytm Order #[protected]

Sir, I have ordered two scandisk 8 gb pendrive from pay tm(https://paytm.com) and i also paid for both but in the delivery packet i got only one pendrive but they mentioned that they have packed two in the packet. so i mailed them regarding this a number of times but still no proper response from them.The below are the details of the pendrive which i ordered My Pen drive Details: AWB # [protected] PAYTM SKU : ACCCWPAJDRFYMWAG ITEM NAME : sandisk Cruzer Blade 8gb pen drive QTY : 2 Amount: 450 Order #[protected] Shipment #[protected] I am also attaching you the invoice copy of the pendrive. with regards, suraj kumar mishra [protected]

sir my paytm account is blocked by paytm.. and i have 1500rs in my paytm cash whenever i tried to login it shows your account is temporarily blocked by paytm soo what can i do sir plzz reply my email id is bhupendrabaghel.[protected]@gmail.com reg mobile no is [protected]

I tried to recharge my number and the transaction got failed. While recharging I used the "groupon Rs.50 cashback coupon code" which I bought from Groupon Website for Rs.27 [bought 3 promo codes i.e. Rs.9 X 3]. I have mentioned the link below: http://www.groupon.co.in/deals/pune/paytm-com-1/578522 Then again I tried to recharge my number through that code but then I got the message that "The Promo Code can be used only once". I mailed the same query to Paytm and got a reply from their side that "According to the terms & conditions that if a transaction gets failed then the groupon promo code will be reactivated in 45 minutes. " Then After sometime I tried to recharge with another groupon code, the same thing happened with that code also. It has been more than a day now and I am getting the same error. Till now, 3 Groupon promo codes have been wasted. The Details of the Groupon Codes is as follows: Code No.1 REF: 578522 Security Code: A17A62E01C Groupon code: GPN50LKBVWEKU97WD Code No.2 REF: 578522 Security Code: 20DD9314E3 Groupon code: GPN50DWUUKLDLDJIK Code No.3 REF: 578522 Security Code: 2B73E99A9B Groupon code: GPN50XJ1AHG5HYWKN Here are the details of the transactions which got failed. The Order No.'s are: Paytm order no:[protected] Paytm order no:[protected] Paytm order no:[protected] So, I request you to file a complaint against them and tell them to either reactivate the 3 groupon promo codes or reissue me 3 new groupon promo codes. Regards, Lokesh Chawla

Its regarding order id[protected], whose refund has come to paytm cash but I m not able to route it to bank.And for order id[protected], flat 50 offer was there and I m supposed to get 165 as cash back.I have put numerous mails and queries from my side but no reply.You guys dont have separate numbers to attend our grievances and queries!!Then how we are supposed to be satisfied by your service!!

A recharge for Rs 70 was done to my mobile no. [protected] on 28th of July at 12:08:07 through net banking with Ref No. IGX 4028185. Money has been deducted from my account but the balance is not yet received. Not happy with the service. Do needful. Samuel Choudhary

I have recharge my mobile no through paytym for rs210 but no amount in recharged for me but that money is taken from my account(Indian bank) .. Paytym:[protected] banking ref:[protected] for rs 10/- on 8/8/14 at 5.54am, paytym:[protected] banking ref:[protected] for rs 100/- on 7/8/14 at 19:53, paytym:[protected] banking ref:[protected] for rs100/- on 7/8/14 at 19:29 hrs

Dear Sir, Kindly take the necessary action for the above issue. Regards, > > R.Venkateswaran > > Contact NO:[protected] > On Tue, Aug 5, 2014 at 5:04 PM, Paytm Care <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: COMPLAINT zendesk.admin, Aug 05 17:04: Hi there, We feel terrible about the delay in response on your query. We were working on the problem, and got delayed much beyond our usual response time. Hope your query is resolved now. “If you have any concerns, please write back to us and we assure you that we will address it at the earliest.” Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm Venkateswaran Ravndram, Aug 04 22:08: REMINDER > Hi Chandan, > > This is regarding as per your below mail communication i had never > inform to like that and Your courier partner was never contact to me from > the beginning of raise which complaint from the 17 July 2014, still now > i am waiting for your courier partner because i want to return this > product. But your side long duration very poor act in response and follow > up (I had send the so many mail to PAYTM on 17/JULY/2014 but till there is > fake (nothing to happen) responsible feedback, your side just sent mail > communication only but genuine action is not carried out. Are you > performing deception business? YOUR SIDE JUST SEND MAIL COMMUNICATION ONLY > BUT ACTUAL ACTION IS NOT TAKES PLACE. > > Regards, > > R.Venkateswaran > > Contact NO:[protected] > > > On Sun, Aug 3, 2014 at 1:53 PM, Paytm Care <[protected]@paytm.com> wrote: > >> Venkateswaran Ravndram, Aug 03 23:57: Hi Chandan, This is regarding as per your below mail communication i had never inform to like that and Your courier partner was never contact to me from the beginning of raise which complaint from the 17 July 2014, still now i am waiting for your courier partner because i want to return this product. But your side long duration very poor act in response and follow up (I had send the so many mail to PAYTM on 17/JULY/2014 but till there is fake (nothing to happen) responsible feedback, your side just sent mail communication only but genuine action is not carried out. Are you performing deception business? YOUR SIDE JUST SEND MAIL COMMUNICATION ONLY BUT ACTUAL ACTION IS NOT TAKES PLACE. Regards, R.Venkateswaran Contact NO:[protected] Chandan, Aug 03 13:53: Hi Venkateswaran, I regret for the inconvenience caused due to delay in response. This is to inform you that we had forwarded your request to our courier partner for reverse pick up but we have got confirmation from them that you do not want to return this product. Please confirm you want to keep it or return it. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Chandan Venkateswaran Ravndram, Jul 31 20:59: reminder [protected] Forwarded message[protected] From: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Date: Wed, Jul 30, 2014 at 7:42 PM Subject: Fwd: [Paytm Care] Re: COMPLAINT To: Paytm Care <[protected]@paytm.com> Mr. Sourav As per the mail, why you are not proceeding further steps of process? As per many mail communications your side not gave any reaction regarding Complaint. And i am following for your feedback from the date 17 JULY 2014 Kindly take as soon as possible. Regards, R.Venkateswaran Contact NO:[protected] Forwarded conversation Subject: [Paytm Care] Re: COMPLAINT [protected]---- From: *Paytm Care* <[protected]@paytm.com> Date: Sat, Jul 26, 2014 at 4:20 PM To: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Venkateswaran Ravndram, Jul 30 19:42: Mr. Sourav As per the mail, why you are not proceeding further steps of process? As per many mail communications your side not gave any reaction regarding Complaint. And i am following for your feedback from the date 17 JULY 2014 Kindly take as soon as possible. Regards, R.Venkateswaran Contact NO:[protected] Forwarded conversation Subject: [Paytm Care] Re: COMPLAINT [protected]---- From: *Paytm Care* <[protected]@paytm.com> Date: Sat, Jul 26, 2014 at 4:20 PM To: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Venkateswaran Ravndram, Jul 29 03:16: Reminder-2 Mr. Sowrov Kindly do the needful Sourav, Jul 26 16:20: Hi Venkateswaran, We have already processed your request. Our courier partner will come and pick the product from your doorstep in next 2 to 3 days. Your refund will be processed immediately into your Paytm account once the shipment reaches the merchant. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sourav Venkateswaran Ravndram, Jul 24 20:29: Reminder > Dear MR. Sourav > > The product that has been kept includes all price tags, labels, original > packing and invoice along with the product. And Now I am awaiting for your > courier partner. > > Regards, > > R.Venkateswaran > > Contact NO:[protected] > > > On Sat, Jul 19, 2014 at 8:58 PM, Paytm Care <[protected]@paytm.com> wrote: > >> Venkateswaran Ravndram, Jul 20 18:58: Dear MR. Sourav The product that has been kept includes all price tags, labels, original packing and invoice along with the product. And Now I am awaiting for your courier partner. Regards, R.Venkateswaran Contact NO:[protected] Sourav, Jul 19 20:58: Hi Venkateswaran, I am Sourav I am going to do my best to help you. I understand that you would like to return your product. We have processed your request. Our courier partner will come and pick the product from your doorstep in next 7 days. Your refund will be processed immediately into your Paytm account once the shipment reaches the merchant. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sourav Venkateswaran Ravndram, Jul 18 20:15: Dear Sir, Kindly Respond the Below complaint. Regards, R.Venkateswaran Contact NO:[protected] [protected] Forwarded message[protected] From: Paytm Care <[protected]@paytm.com> Date: Thu, Jul 17, 2014 at 9:51 PM Subject: Request received for: COMPLAINT To: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Venkateswaran Ravndram, Jul 17 21:51: Dear Sir I Had Purchased Davidson Silver Analogy Men’s Watch but watch is not operating and the machine is shaking condition. The Order Details Given as follows. PAYTM ORDER REF:[protected] PAYTM SHIPMENT ID:[protected] What I do please send a feed back Regards, R.Venkateswaran Contact NO:[protected]

Dear sir,
I have order a Sony vaio Backpack 15.6 inch laptop
my order no. Is[protected]
order is deliver is 30-7-14 but product is defective when I call on merchant he say complaint on paytym Customer care .When I complaint on [protected]@paytm.com, he reply me your 50% cash back use so you cannot return the product .But I want only exchange my bag not return so please change my product. If you recharge thru paytm.com the money is by default use in available paytm wallet money so what is my foult.

Thanking you

Manoj kumar
[protected]

I have recieved the product [Milton Excel Therosteel Endearing Casserole (Capacity 2500ML) ] through JAVAS courier on today 07/08/2014 afternoon. The delivered product is defected and damaged in some areas and its capacity is only 2000Ml not 2500Ml as mentioned on PayTM website. So please help me out to refund my money/replace this product.

PayTM Order No:[protected]

Thanks
Anubhav Srivastava

I would like to request you on 05.08.2014 at the AIRTEL MOBILE No. [protected] all four attempts of Rs.330 recharges went unsuccessful. I am sending SBI complaint No.PG[protected], and HDCF Credit card Complaint No. 040953. Unsuccessful recharges timings are 09:36 am, 09:47 am, 09:59 am and 10:10 am on 05.08.2014. One to three unsuccessful recharges money gone to you from my HDFC Credit card and fourth unsuccessful recharge money gone to you from my SBI Debit Card. Pls. return said Amounts in respective A/C numbers. Please Note: these are the Paytm mobile message came in my Mobile phone: 1. Recharge of Airtel Mobile [protected] for Rs.330 failed. Refund of Rs. 330 done. Quaries? Email us at [protected]@paytm.com Time: 09:36 2. Recharge of Airtel Mobile [protected] for Rs.330 failed. Refund of Rs. 330 done. Quaries? Email us at [protected]@paytm.com Time: 09:47 3. Recharge of Airtel Mobile [protected] for Rs.330 failed. Refund of Rs. 330 done. Quaries? Email us at [protected]@paytm.com Time: 09:59 4. Recharge of Airtel Mobile [protected] for Rs.330 failed. Refund of Rs. 330 done. Quaries? Email us at [protected]@paytm.com Time: 10:10

I orderer below product on 14july using FLAT50 coupon, which was mentioned that 50% of amount which rs. 125 will be credited back to my paytm account after receiving product but till today i have not received any cashback (product delivered 10 days back and even there is no response on mail from paytm care. Paytm order no: [protected] Jul'141:56 pmDenim Original After Shave Lotion for Rs. 250 ₹ 250 Amount paid₹ 250Success Transaction ID : [protected] ₹ 250 Promocode : FLAT50 FRAUD, ...if you cant provide cashbacks then why putting and allowing users to apply the same.

I had opened a ticket with Paytm for this issue. Ticket #[protected]: Voucher is not working I got the discount voucher code in kurkure and chip pack. But when I tried to use that it did not work. I got the error : voucher code is already used. I did share the voucer code with paytm team and got an update from Pooja (Paytm team) ""Pooja, Jul 28 12:48: Hi there, I am Pooja, and I am going to do my best to help you. We’re really sorry you had to go through that. We checked and there seemed to be a slight glitch at the technical end. Don’t worry we’re fixing it, "" After that I had sent them so many mails but did not receive any update from their end. Please look into it.

Dear Concern Person This is to inform you that on 26 Jul'14, We recharge the mobile through PayTM Site Order no #[protected],[protected] and Transaction id - 00960A1D3526147D 26 Jul'14 10:41 pm & A4F4CA9627EE650A 26 Jul'14 10:30 pm But In This Connection Recharge is failed But Amout Rs = 90 Deducted From the My HDFC Bank Credit Card Two Times (90 +90 = 180 rs Debited From the HDFC BANK Credit Card) Please Refund the amount In HDFC BANK Credit Card . Name - Sachin Bhardwaj Mobile No - [protected] [protected]@yahoo.com

I have recharged Rs 99/- for 2G Netpack on Reliance GS M [protected]on 02.08.2014 with Paytm order no.[protected], but recharged unsuccessful and amount deducted from a/c Pl deposit Rs99/-in Paytm cash bank so that further I can recharge A k banerjee

Dear Paytm,
I G Employment has fraud me by promising that they will provide me Confirm JOB .On 1st aug 2014 One IG employment employee named Yogesh, phone number [protected], called me &explained the details of their facilities.
They have taken Rs. 19588 from me by using paytm facilities. but when i discussed with other people those who are suffering the same problem i got to know that this company is fraud company&they cheated people. i cancelled the registration, request for refund my money by sending a mail to [protected]@igemployment.
Kindly help me to refund my money to my axis bank account.
The order IDs are
ORD[protected]Rs.1798
ORD[protected]C1-RS.3932
ORD[protected]Rs.6936
ORD[protected]C1-Rs.6922


Still i have not received any inputs from their side,

Details of IG Employment is as per below.
E-mail: [protected]@igemployment.com
Phone: +[protected]

This is yashwanth. I ordered Silverstone Men's Black & White Casual Shoes (Size-7) Order No.[protected]. I ordered this you can see in the order form. But I received different shoe from my order. It was not that I ordered and the name of shoe I received is guardian it was not the Silverstone. I am showing that the shoe what I ordered and what I received with a snapshot. I have also mailed to [protected]@paytm.com but there is no response. Please replace my shoe as soon as possible.

Dear sir i was add paytm cash to my ubi bank account net banking money is debitted in my account but my money is not availeble in paytm cash Paytm order no is:[protected] so please refund my money my debitted money is 200rs my contact no [protected] thanks

Date[protected]
Pos00003332 txn#[protected]rs1500.00
Pos11273933txn#[protected]rs2000.00
Total rs 3500.00
Kindly cancell these order and return money to the account because someone has used my atm no.And pin without my knowledge .I have alredy given fir in police


From jayanta kumar sahu
[protected]

Hi Paytm,

This is Priyank Shah. I ordered 3 printed t-shirts via order no.[protected]. I ordered XL size T0shirs as you can see in the order form. But I received M and L size T-shirts. And also I received the different color from my order. So please replace my T-Shirts as son as possible. As I am your new customer and want to built a relation with Paytm.