PayTM Mobile Solutions Complaints & Reviews

I have reacharge my airtel mobile No [protected] with Rs 220.00 on 25/8/2014 amount has been deducted from my account but amount has not credited to my phone Transsaction Ref No is IGY6300630 I call custemer care to day morning at 10.00 AM, he said problem will sought with 2 hours.but Naither reacharge the mobile nor amount refunded to my account. so for after completion of more than 6 hours So kindly sought out the problem. other wise we lose confidence on PAYTM.

I paid 3 electricity bills of cesc (Calcutta electric supply
Corporation), kolkata from your website on 31st july 2014. The due date
Of those bills are 5th august 2014. Three bills with consumer nos. Are
Given below :- [protected] - rs. 1880 [protected] - rs. 1270 [protected]
- rs. 270 while paying it was written that it will take upto 2 working
Days to consider the amount paid in their accounts. From that time
Onwards am waiting and waiting, my due date got over.. I wrote before to
You about this issue that i called cesc calcutta, visited them also but
They haven't received the payment yet, they told me. One of the
Operator of paytm told me that my electricity bill has been paid. But
Their was no information in the cesc calcutta, also i didn't got any
Information. Now tell me what will i do?? Its being 15 days from my
Paying date still the bill has not been paid, the amount also got
Debited from bank (State bank of india). The amount is not small. Total
Its near upto rs. 3000. Which i dont know where it is. Please tell me
What will i do now?? Cesc calcutta have not got any payments till now (
15 days passed) and i also didnt got any refund or anything else..
Please with utmost urgency i request you please look into this matter.
Where is my money then?? Please whether process it for paying or refund
It please. I request you. Am recharging through paytm from very long
Time but never faced this type of issue. With utmost trust and seeing
Easy bill payment options and convenience i always trusted paytm and
Recharged or paid my bills through your website. But now what will i
Do?/ please i request you please do something about my money. The order
Ids are[protected],[protected],[protected]. Paytm care representative
Constantly telling the consumer nos. As mobilenumber. Those are not
Mobile nos those are consumer nos of electricity bills which i paid
Through your website and those are not recharged thosebills have been
Paid through ur website. Those bills are for cesc calcutta ( calcutta
Electric supply corporation). I have asked cesc they told me they didnt
Got any kind of payment. They are telling me again to pay those bills.
Now what will i do?? I have paid bill for about rs 3000, the money go
Debited and now i don't know where is the money?? I complained several
Times to paytm care but nothing happened. Then whom will i trust ??
Please look into this matter. Its quite urgent atleast for me. I want my
Money.Please. Paytm always telling the same line checked with cesc and
They confirmed them. I am repeatedly telling that am residing in
Calcutta and i paid bill for cesc calcutta . In your website their is
Also another cesc named cesc mysore. So whether you checked it right or
Wrong?? Cesc has send me notice that u havent paid my bill and my
Electric supply will be disconnected. Now tell me what will i do?? My rs
3000 totally lost.. U didnt bother also to look into my request
Urgently...What will i do now?? They are telling they havent got any
Payment and my connection will be disconnected. I also have that
Notice.. I dont know where is my money then?? U didnt helped me and i
Totally lost my money recharging from your website. Now only god can
Help me. I also have sent them my disconnection notice. Please i beg you
Please return my money. I dont have so much money that i will just let
It go.. For god's sake please return my money if some minimum courtesy
You have. My life's biggest mistake was trusting paytm for paying bills.
Today i visited cesc calcutta they told me clearly that we do not have
Any relations with paytm website and you have paid there at your own
Risk. They didn't got any kind of payment and they literally in a harsh
Voice told me that your line will be disconnected if you dont pay the
Previous amount and also this month's amount which total comes to rs.
6110. Now tell me what disaster has paytm done with me?? My hard earned
Money got totally lost and now they are playing the same radio saying
Bill paid etc. Please save me. Please read the whole complain. If there
Is an option of attachment i would have surely send you the notice
Regarding disconnection. Help me.

Dear sir/madam

i had recharge form your side of rs 85 two times on 22/8/2014 i dont have receive any amt on my numbre but amount dueducted from my account two times so pls refund my amount in my account as soon as possible in my account.

my number [protected]

Regards
Lovely

REFUND RECHARGE
sunsuccessful recharge refund request
Sir I had recharge my BSNL Mobile no [protected] for Rs 1000 it was not done successfully but cash was debited from my SBI A/c no [protected] and IFC Code SBINOOO2365 credite to paytm order no[protected] so i request to refund my cash to my SBI account early pleae

I had ordered a t shirt from paytm but it is totally different from the one which is shown on paytm. Quality of the tees is also not good.i had shoot almost 10-15 mails to paytm care but they were just saying that their partner will come n pick d delivery up. No one has come to take the product back. The big this which proves that these guys are frauds is, they dont even have customer care contact number on their site.

Sir I had ordere philips trimmer from paytm...but it is not deliver...my 1125 rs is also reduced from my account..i had tried to contact with paytm throug email...but they didnt reply...my order id is Paytm order no:[protected]...pls help...

Hello Team, I have paid my Airtel mobile payment through Paytm and the amount also deducted from my account . But still the amount has not been creditted for my account. Please find the payment details below: 12 Aug 2014 [protected]PaytmMobileSolutionP Kindly look into this. Thanks & Regards, Sasikala K

Sir, I had made payment to Reliance Energy through you site My transaction number is[protected] Immediately I received a msg that the transaction is cancelled and amount refunded But when i checked my account the amount was not received I even got a msg from my bank that the transaction was not rejected Kindly inform me what i should do next on my email id mamta.[protected]@rediffmail.com

Dear Sir,

On date 13/08/2014 I paid my bill through Paytm website. But I got message on Paytm wesite that my payment not paid successful but amount was duducted on my bank account till to date I have not refund my amount on my account.I already to complaint to Paytm wesite but they are not give me satisfy answer & Paytm say we are not received any amount on Paytm account.and say ask to bank

Paytm is blem to bank and not refund my payment, Paytm not give any customer care number for customer support on their web site

Payment Detail
My Name :- Paresh Goswami
Mobile Number :- [protected]
Paytm Odrer NO.:[protected]

Please find the attach Paytm order no silip

Kindly request plase solve my problem and try for my payment refund. if you want any quary to me than replying me on my email id :- [protected]@hotmail.com / phone


Regards,
Paresh Goswami
[protected]

Hi Below is the conversation between Paytm executive & me. We have returned few items around 15 days back. As of now, we haven't got any confirmation from Paytm. Moreover they are asking me to send the returned slips details. Please take the needful action. Request #[protected] REFUND STATUS OF RETURNED ITEMS Mnv Sudhakar Aug 20 00:11 Hi There, We have returned few items from our orders booked on 05-Aug-2014. We returned long back (almost 10 days). What about the refund amount ? I need the refund for the items which we have returned on immediate basis. We are stucked with the money. Thanks, Sudhakar. Comments Nigam Paytm Care Hi Sudhakar, I am Nigam, and I am going to do my best to address your query. This is in reference to your order number[protected]. I am sorry to inform you that we are unable to fulfill your order. Your money Rs. 1005 has been credited into your Paytm account so that you can buy some other exclusive products from our site as your next purchase. I deeply regret this inconvenience. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nigam August 21, 2014 09:08 Nigam Paytm Care Hi Sudhakar, Also please share with us the details of the product you have returned and order number and send us the reverse pick up slip in order to check and help you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nigam August 21, 2014 09:11 Mnv Sudhakar So you want me to send all the Returned slips details, then only you will deposit the return amount you are saying. Right ? Don't you guys know that what we have returned & when we returned... Moreover who will pay the charges for the scanning those return slips ? That and all your responsibility, i demand that you confirm from your side & let me know that if you are not able to get the info from your logistics and sellers. Then i will post all the returned courier slips. But you should accept that you doesn't have any thing, everything will be the customer responsibility ... Because the money is with Paytm... So customer will do take care of those things. Until and unless customer raises the ticket for returned items money Paytm won't return. Even after raising the ticket, Paytm is asking for returned courier slips... How great it is ? What in case if we don't have the returned slips.. don't you deposit money or what ? Fortunately i kept all those slips with me. I am gonna post all these conversations into the consumers forum & will see the legal proceedings. Anyways, take your time to deposit the returned items money.We Will proceed legally as well. Thanks for the quick & Immediate reply Nigam ji. Regards, Sudhakar. August 21, 2014 09:48

My Reg. Mo. No. [protected] I have placed a order on paytm and order no.is[protected] of Rs. 279/- on date 01-Jul-2014.I cancelled and return my product and Paytm executive collect the packet on[protected] from my home till date im following up with paytm but nothing came out . I sent them scanned copy of the return receipt on mail, I sent several mails but paytm is not replying on my mails. Don't know when can i except my money back. Govt of India should BAN the paytm they are just cheating people. Regards Kapil Kumar [protected], [protected]

Hi, I Mr. B.Sudheer kumar made payment of Rs.630 on 15th of Aug which has been debited from my bank account, but payment which is made to you is shown failure as it is shown that will be credited with in 2 days. Regarding the above i made a call to customer care which was recorded on 19th of Aug and for ur sake providing Ref No: "[protected]GY965 TRANSFER TO [protected] M/S PAYTM MOBILE SOLUT". Please verify this and post the SMS whether it has been credited to ur account... Thanks, Sudheer.

I was purchased ORDER NO:[protected]Nokia Mobile) After 3-4 days, i applied for return it as per the policy of paytm. My order has been marked as "Marked for Return. Pending Refund". Also showing the message "This item has been marked for return. Our executive will reach out to you to understand & resolve the issue. And if needed, will arrange for the item to be returned." Still no call or any communication for paytm regarding this product refund. I also have logged several requests for the same..But no reply from Paytm side regarding my return request.

dear sir. I am forwarding you 2 transition id with which some shopping has been done in your web site through which an amout of 24000/- has been deducted. i have already launched a complain about this incident. I am writting to you because by this your website is getting harm. some of the complains yet to be launched. kindly send me the details else will make a complaint about your site also. here by i am giving you the txn no. [protected],[protected]. waiting for your valuable cooperation devendra yadav [protected] [protected]@gmail.com

Reg. Mo. No. [protected] I have placed my order my order no.[protected] with Rs. 399/- on date 24-jul-2014 After 18 days of received my order i have not received cash back money refunded in my Paytm Cash account. I have attached Bill. I called to your customer care executive but he did not respond to my satisfaction Please be quick to refund my monet i my Paytm Account. Hope for positive response. Nikul B. Parmar.

Hai, PAYTM order_[protected] recharge done successful but as per PAYTM showing TATADOCOMO CDMA i done roaming recharge but incoming is charging, i checked with TATADOCOMO customer care they saying it is GSM recharge PAYTM is showing wrong. I sent lot of complaint's rgd this they are not taken actions ref:below details complaint's: Pls resolve this issue and refund my money back with fine. Rgds rajasekhar [protected] [protected]@gmail.com On Fri, Aug 15, 2014 at 11:08owin PM, Paytm Care <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: Help Query zendesk.admin, Aug 15 23:08: Hi there, Sorry for the inconvenience caused. You r transaction was not able to go through at Paytm. We checked and found that we have not received amount for this transaction from your bank. In such cases the bank automatically refunds the amount into your account. It may take between 3 to 10 working days for the refund to reflect in your account. The refund timelines vary from bank to bank. In case of any delay in receiving your amount, I request you to please get in touch with your bank. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm rajasekhar, Aug 15 17:35: Name: rajasekhar | Email Id: [protected]@myrsggroup.com | Order Number:[protected] | Message: Hai, I think you are not understand English i will explain clearly: 1. I recharged Rs.62/- roaming incoming free calls from TATADOCOMO CDMA mobile it is successful(showed u r PAYTM tarrif if doubt check). 2.But roaming is charging, i checked with TATADOCOMO customer care they saying this recharge is applicable foe GSM not for CDMA(conversation of tatadocomo guys attached below). 3.PAYTM showing it is CDMA recharge check my recharge receipt. 4.It is clearly mistake of PAYTM so i need my money back immediate. 5.Your saying last replay for my compliant BANK problem.Recharge is done amount is debited from my bank problem is your side check your tariff board. 6.I need my money back immediate dont send rubbish replays. 7.Iam sending lot of remainders and booked complaints again and again. 8.This is my last compliant iam got my money back, iwill put complaint to consumer court with fine. Rgds On Wed, Aug 13, 2014 at 10:37 PM, Paytm Care <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: Help Query zendesk.admin, Aug 13 22:37: Hi there, Sorry for the inconvenience caused. You r transaction was not able to go through at Paytm. We checked and found that we have not received amount for this transaction from your bank. In such cases the bank automatically refunds the amount into your account. It may take between 3 to 10 working days for the refund to reflect in your account. The refund timelines vary from bank to bank. In case of any delay in receiving your amount, I request you to please get in touch with your bank. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm rajasekhar, Aug 13 21:46: Name: rajasekhar | Email Id: [protected]@myrsggroup.com | Order Number:[protected] | Message: Hai, where it is solved iam not got money back/recharge is not done properly incoming again it is charging. Solve immediate Rgds zendesk.admin, Aug 13 10:31: Hi there, Sorry for the delayed response. We had a technical problem at our end, which has since been rectified. The issue faced by you has been resolved In case you are still facing the problem, please do let us know. Look forward to see you again at Paytm. Best wishes Team Paytm rajasekhar, Aug 11 22:29: Name: rajasekhar | Email Id: [protected]@myrsggroup.com | Order Number:[protected] | Message: Hai, Please solve this issue immediate I think your not understand issue 100% recharge is done perfectly but that recharge is foe GSM mobile, PAYTM showing that particular recharge for CDMA that way i recharged. PAYTM done mistake kindly refund my money immediate. Check below charting done by TATADOCOMO customer care: Welcome to Tata DOCOMO Chat. Please wait while representative is identified... Your chat session has been assigned to Tata DOCOMO representative. {Surya}Hi krishna murthy . You are on line with Surya . How may I assist you? {Surya}May I know your query ? {krishna murthy}hai can you help me for yesterday i done roaming recharge {Surya}May I know your query ? {krishna murthy}yesterday i done roaming recharge on 6 Aug'14 12:41 pmbut incoming is charging {Surya}Would you like to have this information for the number [protected] ? {krishna murthy}correct {Surya}May I know the amount you have done recharge for roaming pack ? {krishna murthy}File Uploaded: order_[protected].pdf {krishna murthy}check this recharge details {krishna murthy}Rs.62 {krishna murthy}yesterday it is working {Surya}Have you checked the plan benefit before recharge ? {krishna murthy}yeh {Surya}Are you sure sir {Surya}Because your number is CDMA and Rs.62 is GSM roaming pack {krishna murthy}sure {Surya}Sir your number is CDMA and Rs.62 is GSM roaming pack {Surya}GSM plan will not work in CDMA number {krishna murthy}how can i money back but how it is rechared {Surya}sorry sir there is no option to provide refund check with PAYTM {krishna murthy}can u transfer this recharge from GSM to CDMA {Surya}Not possible sir {krishna murthy}ok bye | Issue Type: Refund Request | Time:[protected]:35:57 | | Issue Type: Recharge Failed | Time:[protected]:48:15 | This email is a service from Paytm Care. Message-Id:V18B7QAK_53eb9b6bb64c0_25233fc5cd8b[protected]cb_sprut | Issue Type: Refund Request | Time:[protected]:42:34 |

PAYTM is trying to scam people, i have been using it for a long time and was fine but yesterday i did a recharge for 230 and 197, money has been taken and still didn't hit my account... MONEY LAUNDERING... RECHARGE IT ASAP OR WE'LL SUE YOU FOR SCAMMING AND MONEY LAUNDERING. I rather go to a shop and do it, i have 0.00 balance and unable to call or message anyone i have never been in this situation it's soo annoying., .

your account is blocked shown by paytm whereas i have 1500 in my paytm wallet.. this problem is shows for 3 day sir plzzzz help me to resolve this.. so that i will be greatfull to you actually i have 1500 in my paytm wallet.. and i wanted to knw that how this web site works (consumercomplint.in), ? how a one cant get the effective sillution? i what way this site resolve the problems??? i knw you can also do nothing.. plzzz only help me in one thing just try to find the direct contact no of paytm not customer care.. so that i will resolve my problem my self email id is bhupendrabaghel.[protected]@gmail.com

Hi Sir/ Madam, I have booked a Sandisk Cruzer Blade 8GB Pen Drive for Rs. 225, in this order, i also used FLAT20 promocode for discount amount. my order is received on my address, but my discount amount is not received in my bank account or paytm account, so please refund my discount amount... Thanks Mahipal Rawat Order No.[protected]

Hi Sir/ Madam, I have booked a Sandisk Cruzer Blade 8GB Pen Drive for Rs. 225, in this order, I also used FLAT20 promocode for discount amount, My order is received on my address, but my discount amount is not received in my account, so please refund my discount amount as soon as possible... Thank You Mahipal Rawat Order No.[protected] Mb. No.- [protected]