While recharging, purchased an ebay coupon for Rs 10 that enabled me to get a discount of Rs 150 on a purchase of any ebay product that was above Rs 750, Order number for the same was[protected].
Thereafter, I purchased a bluetooth stereo headset on ebay which was costing me Rs 1450. The same item was available on snapdeal for Rs 1326, but as seen, with the discount coupon applied, the cost went down to Rs 1300.
When I went for payment options and applied the coupon code, it didnt work as "the terms and conditions for the code weren't met".
Thats when it all started.
I called up ebay customer support, who told me the coupon was a valid one, but it was limited only for first time transactions of newly registered users.
Naturally I submitted a complain to paytm to give me a coupon code that actually worked, coz they hadn't mentioned this new user clause in their offer (screenshot attached).
But these were the only response that I received:-
1) We need 24-48 hours to solve this query.
2) (Later) Use "so and so" coupon code and revert in case of any issue. These were similar coupons that could be used for first time users only.
3) On pointing the same (and awaiting 72 hours I might add), "we would like to inform you that as per the terms and condition of this offer, it is only applicable for new user of Ebay so we suggest you please create a new user account on Ebay and use the coupon code". (I already have a pending item in my account, how the hell should I pay for it using new account?)
4) On pointing that this wasnt mentioned in their terms and conditions, the ticket is transferred to another person, to whom I had to explain everything again.
In short, we loop from 1) to 3) again.
Its simple, if the new user clause was mentioned originally, I wouldn't had purchased the coupon. But now due to these imbeciles, there remains an item in my account awaiting payment.
And the worst part is, these guys don't even have a proper customer care. Their customer care number[protected] simply tells you to record your complain and advices you to use emails.
I mailed their grievance officer as well. Told him to take reference of complain ticket ids[protected],[protected],[protected],[protected] etc. But in vain.
Paytm proudly boasts "Proudly made in India". Being in IT industry myself, I can rightfully say that paytm is "Made to shame India".
My advice to all who are buying coupons from paytm. Stop using it.
My advice to ebay. Terminate their contract. These imbeciles are simply damaging your company's image.
We are very sorry to read your issue here. The best way to resolve any concern is to send an email to us at [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That's our promise!
Please provide us with the mobile number, order number, the recharge amount and the date of the transaction at [protected]@paytm.com so that we could check the details of your transaction and resolve your query.
Should you require any other assistance, it can also be sent to us at [protected]@paytm.com.
Best wishes,
Paytm Customer Care