PayTM Mobile Solutions Complaints & Reviews

Hi Jitu,

Our records indicate that the recharge against order id[protected] got failed due to delay in response from your bank. Therefore, Rs. 27 was refunded to your Paytm wallet instantly. You again initiated a recharge of Rs. 40 against order id[protected] using this Rs. 27 of your Paytm wallet.

This order also went unsuccessful for the same reason and Rs. 27 was restored again in your Paytm wallet.

Further, we have received Rs. 13 each against both the order ids from your bank as of 30.04.2014.

As of now, you have Rs. 53 (Rs. 27 + Rs. 13 + Rs. 13) as your current Paytm wallet balance.

We hope the details provided above are helpful to you. In case you have any other concern, do not hesitate to share it with us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Dear Customer,

We regret to inform you that we are unable to find your payment, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards payment of your number on our E-mail ID. ccare.[protected]@idea.adityabirla.com for further course of action.

Thanks & Regards,
Customer Care, Idea Cellular

Hi Jebalin,

We apologize for your inconvenience. It indicates that the Timesdeal promocode was successfully applied against order id[protected] and the cash back of Rs. 50 was also credited into your wallet as of 14.04.2014.

You can verify this in your order history.

If you seek any other assistance, it can also be sent to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

contact namber _[protected] DishTV - wroung recharge
shahpur Apr 12, 2014
pls recharge correcct vc number.

wroung vc no:[protected] rs.500 txn no;30130114 date;05/04/2014 from airtel money

corect vc no;[protected]


pls transfar amt rs500 to corect vc no;[protected] pls solve the problem

because i am...

Hi Kapil,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to us at [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That's our promise!

We are sorry you recharged an incorrect number. We understand it could have been an accident. However, being a third party recharge website, we are not authorized to revert or refund against any transaction once processed successfully at the operator's end.

Here, we suggest you please get in touch with the operator for any change or revert against the transaction.

Should you require any other assistance, please send us an email at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Hi Jebalin,

We regret for your inconvenience. We assure your money is yours unless you have received the benefits you are charged for.

Our records reflect that the transaction against Order Id[protected] was unsuccessful and Rs. 79 has been now added to your Paytm wallet. This amount is still available in your Paytm wallet which can be used in further orders on Paytm.

In case you seek any other assistance, you may write to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Hi,
in paytm it is showing payment failed due to technical problem but from my account amount is debited so can i get this amount deposited in my account ? Order no [protected] . In my bank account summary narration of transaction is [protected] paytm mobile solutionp & cheque/ref no[protected]
Thanks
Smita

Dear Customer,

We apologize for your inconvenience. In order to check and resolve this issue for you, we require more details of the transaction in question. Please share the following details via an email to us at [protected]@paytm.com:

1. Paytm Order Id:
2. Recharge no.:
3. Recharge amt. and date:
4. Registered email id and mobile no.:

Once we receive your email, we will check and resolve the issue expediently.

In case, you seek any other assistance, it can also be sent to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

very bad site guyz it will cheat u definetly!

i entered the amount of 299 of reliance R2R cdma ultd call std & local but this bloody paytm did RC 197 ! LIFT UP UR VOICE GUYZ !

Hi Mahesh,

We regret for this inconvenience.

It indicates that you recharged an incorrect mobile no. [protected] instead of [protected]. We understand this could have been an accident. Being a third party recharge website, we do not have the authority to reverse a transaction, once processed successfully at the operator's end. As soon as the recharge gets successful, we no longer hold your money with us.

Therefore, we suggest you please coordinate with the operator for any change or revert against the transaction.

In case you seek any other assistance, you may write to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Transfer to BankPaytm Cash Txn ID #EAD836288F14829D is till now not transferred. according to paytm its will take maximum 10 days to show balance in my account but now above 15 days finished still now not come my balance in my account. I was given complaint on [protected]@paytm.com they didn't reply any mail. Kindly help me out as soon as possible !

Please help us

please refund the balance 630.00 order no.[protected]
airtel bill payment failed

Airtel digitel tv dth [protected]unsuccessful please refund my balance
Use code MONSOON50.
Date 27/06/2015 time 20:35

Hi Kirtan

We regret for your inconvenience. We assure all our users that your money is yours unless you have received the benefits.

The details provided by you are insufficient for us to check and resolve this issue. Hence, we request you share some more details of the transaction you performed on Paytm.

Please share the following details through an email to us at [protected]@paytm.com:

1. Paytm Order Id:
2. Recharge no.:
3. Recharge amt. and date:
4. Registered email id and mobile no.:

Once received, we will check and respond to you accordingly. In case, you seek any other assistance, it can also be sent to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Hi Snehlata Aunty. How are you? Got the recharge? If not I will recharge for you? Please aunty.

Hi Aishwarya,

We apologize for your inconvenience. We assure all our users that your money is yours unless you have received the benefits.

We've checked the details of your account. It reflects that Rs. 500 was refunded to your Paytm wallet against Order Id[protected]. Later, you used this balance for a further transaction from your account. The details of the transaction is as follows:

Order number:[protected]
Amount: Rs. 500
Date of transaction: 29 Mar'14
Recharged number: [protected]

We hope the details shared above are sufficient towards the resolution of this issue. In case you seek any other assistance, please write to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

yrr...ek bar Paytm ke customer care ko call kar lo and 1 mail kar do...pakka u will get solution.

Hi Nidhi,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to us at [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That's our promise!

We have checked and got to know that it was a successful transaction on our system. If you still have not received the benefit, you may confirm and claim your benefit from the operator with operator reference no.[protected].

Should you require any other assistance, please send us an email at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Paytm order no:[protected]
i have recharged my videocon d2h but still not received recharge.it's around 8hrs
they show status pending

Paytm order no:[protected]
sir its around 8hrs. but still rechage is not done.they show status pending

4 days were gone still i havn't received my amount.

order no[protected]
Rs 219 on 21 oct 2014 time 10:34 pm recharge not done and but payment is duduct my bank account and aitel saying that u have not any recharge of Rs 219 so talk to paytm for fefunding your money. as well as .
order no[protected]
Rs 20 on 23 oct 2014 time 10:32 am from paytm cash and recharge not done and cash wallet is deduct the amount and airtel saying that u have not recharge so refund my money soon and NEVER DO THIS TYPE OF THINGS.

Amount deducted from card recharge still pending order no[protected] and mobile no. [protected] dobit as soon as possible

sir i tried to recharge my account yesterday noon..rs.451 was deducted from my account also..it is almost 27 hours..but still my recharge is in queue..i have no option to cancel it also..i have mailed to paytm customer care more than ten times but they are sending same system generated mail every time..they are not giving any reponse..please refund my amount..i need it urgently.

My Transaction Details with Paytm

ORDER NO.[protected] NOV '14 5:04 PM 1 ITEM

ORDER NO.[protected] NOV '14 12:28 PM 1 ITEM

ORDER NO.[protected] NOV '14 12:26 PM 1 ITEM

ORDER NO.[protected] NOV '14 12:06 PM 1 ITEM

ORDER NO.[protected] NOV '14 12:04 PM 1 ITEM

ORDER NO.[protected] NOV '14 12:00 PM 1 ITEM

ORDER NO.[protected] NOV '14 12:00 PM 1 ITEM
I made above orders with Paytm to settle my IDEA bill([protected]) worth 400, Paytm is showing that the Transaction is success but the amount i paid was neither credited back to my account nor settled my bill


Please do the needful.

i have tried to recharge my tata sky account with rupees 360 but by mistake i have chosen wrong operator and since one day neither my money is being refunder nor my recharge is done and no response is there please get my money back [protected]@rediffmail.com mobile no [protected]

I recharged my mobile no. is [protected], my order no is[protected], through pay Tm date is 13.03.15, amount is 50.00, but still I am not getting recharge, so please consider and return to money in bank account.

I HAVE RECHARGE A NUMBER [protected]...
BUT I DON'T HAVE RECHARGE... PLEASE REFUND MY AMOUNT...
ORDER NO[protected]
TRANSECTION ID- BF5E245286B308D5

Hi Sir,


I have recharged my mobile "[protected]" on - Apr '15 10:59 am and my order no[protected]. The above said recharge was not confirmed till now. So i have raised a complaint on 17th April, But still my recharge was not confirmed nor my amount was not reversed.


Complaint Number[protected].

Dear sir,
Kindly refund this amount in my paytm wallet because this number is vodafone postpaid and system pick airtel so refund it asap so i can make payment again on correct operator service.

This order no.[protected]


With Regards
Rakesh Yadav
[protected]
[protected]@yahoo.com

[protected]:02:59 Paytm Cash ReceivedFROM: UYTG OUYHU Paytm Cash Txn ID 4070AB675DB1F7A5+Rs 3000PENDING


[protected]:01:07 Paytm Cash ReceivedFROM: atul jain Paytm Cash Txn ID D8647A2B6BA5F8B3+Rs 1500PENDING

Hi Sir,

I have recharge my Aircel No [protected] with 447 RS on May '15 2:01 pm and ORDER NO. [protected], after one day still it is showing Waiting for operator confirmation. Please help me.

Regard's

Ganpat
Mob. [protected]

Paytm — mobil recharge payment no credited my account

my payment of Rs 250 has been no credited to my account reliance mobil no [protected] NB Transation no[protected] and paytm cash transation no 5 F8AC796D9CA681 AND ORDER NO[protected] DATE 02/05/2015

Paytm — delay in shipping the order

order no[protected] I HAD MAKE THIS ORDER ON 11 APRIL, AND YET NOT RECIEVED, TODAY IS 20 APRIL.

Paytm — Not Credited to Bank Account

I want to know the refund status for my order number #[protected] and #[protected]

Paytm — paytm is not giving my money back

they are not refunding my money 1102 rs which pick up was done by seller 9/04/2015.and they irritating customer not responding well and make me fool by saying we have technical issue. kindly help me in this issue

refund recharge money

Sir i have done a recharge in own mobile no [protected] but sir recharge is not complete and my wallet balance is detect in rupees 120.my order number is[protected].sir please refund my money in paytm wallet.

Paytm-wrong product delivered

I have ordered bold desire blue black baby doll dress but instead of that i received a bold desire red teddies baby doll dress. Please make it replace.

wrong item sent-order no.807803207

my order was for extra virgin oil-250 ml. i got Gala extra light 500 ml.oil--cotents show it is poor poor poor quality Pumice oil cheated ajit ichhponani [protected]/[protected]

Tshirt size

Tshirt size is small i want xxL large size

not get the amount recharge of rs.15

AS i have done recharge of rs.15 in mobile no.[protected] and order no.[protected].I have not get the balance in my account. kindly i request you to see this matter

about money refund.

sir i have received philips trimmer..for that i had apply promo code pg50..but after deliver i didn't get bonus money.Please refund money. Paytm order no:[protected]

paytmcash 200 rupees in my account but mobile recharge is failed ,

please upgrade my paytm account ID [protected]

recharge amount not recived

yesterday i recharged in my idea number [protected] of 200rs but i didnt got my recharge amount and my bal is deducted from sbi ac. so please either refund my amount or recharge the number as soon as possible. order no.[protected]

DISHTV RECHARGE NOT SUCCESSFUL RETURN MY BALANCE

ORDER NO[protected] MY DISH RECHARGE NOT SUCCESSFUL PLZ RETURN MY PAYMENT ON MY ACCOUNT RECHARGE AMOUNT220 DISH TV ID [protected] PLZ SOLVE MY PROBLEM

REGARGE

Sir I have recharge my Dish TV with Rs 690/-..Paytm Order No is[protected]. Message received about succeffuly but my Dish TV not recharge.

DELIVERY OF THE PRODUCT

I HAD PLACED AN ORDER FOR AN POWER BANK ON LAST MONTH AND THEY SPECIFIED OCT 19 AS THE DELIVERY DATE BUT TILL NOW I DIDNOT RECIVED THE PRODUCT AND THEIR RESPONSE IS ALSO NOT UPTO THE SATIFACTION

Refund of cancelled order

Hello i had purchased a product from paytm later i cancelled the order and refund was made in virtual cash into my wallet instead of refund would have made to my credit card

C e s c bill payment not done

I to day paid by my debit card to c e s c bii but no response from your end but my bank account debited please do the needful

Transaction failed but balance deducted

My paytm id is [protected], and yesterday I had paid my electricity bill on it of amount 850 rs but unfortunately the transaction failed and my balance also got deducted and till now not returned.
Please take some immediate action.

Reg. Not received of Receipt of payment transaction in my e-mail ID & Offer

Sir, I have payment of various transactions from paytm services but I haven't received any email or sms saying my payment & offer. Sir, Please update my e-mail ID i.e. [protected]@gmail.com.

Thanks

Sanjay
ICPR

Mobile no : 8861402695 (Recharge not happen)

Dear Sir/Mam,

I have recharged of Rs: 97 for this number [protected] (Prepaid number) on 17-06-16 through Debit Card. The Amount has been paid. But i have not received the Balance in my mobile.

TransID : [protected]
POS no : [protected]
PayTM txn# :[protected]

Please clear the issue immediately and re-fund by Amount.

Wrongly sent to unregistered mobile paytm account

I Harjeet Singh Mazroll mobile no [protected] is wrongly sent the amount of Rs 150 to [protected], which is unregistered at the time of money transfer with my paytm account on June 15 at 08:27 AM

Please do the needful for me

I recharged My TATA Docomo Mobile No: [protected], Order No:-#[protected], dated:01-December-2016through ur Paytm, Rs 68/- but this amount not credited my Mobile. I Have Sent Complaint To customer care But they are not Depositing my Money in Bank Account and Paytm Cash. So my humble request u to take necessary action

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We are sorry you recharged an incorrect number [protected] instead of [protected]. We understand it could have been an accident. However, being a third party recharge website, we are not authorized to revert or refund against any transaction once processed successfully at the operator's end.

It indicates that you recharged this mobile no. several times on Paytm.

Here, we suggest you please get in touch with the operator for any change or revert against the transaction.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

I got a call from Paytm customer support.These are the below details they have asked for refunding the amount.

Debit card Number
Debit Card Pin
Expiry Date
ATM PIN
And how much balance does my account have which is easily enough to do transaction to my account.

The above are considered to be more confidential Information and equivalent to sharing Social security Number(SSO).

Only Account Number and IFSC Code is enough to refund the amount.I am not sure why they were asking all the details which is considered under fradulent.

Till now I have not got any notification email or amount refunded.

I was not at all interested to share the personal information to get refunded.If that is the process followed.I don't think so is the right process to be followed...

Every time they are calling from different numbers and they say that we are calling from Paytm.Because of this insecurity I have blocked my card which costed me another Rs500/- to get a new card...Kindly refund the amount with the right process.

Dear Customer,

Thanks for bringing this to our attention.

For your information, Paytm is not involved in any of such activities to store bank account specific details of a user. In fact, the security of a user's confidential information is listed on our top priorities.

In case, you have received any such calls in the name of Paytm, we request you please share the details of the caller. Kindly write to us at [protected]@paytm.com highlighting the contact no. from which you received this call. You may send all thsese details to us at [protected]@paytm.com.

You assistance will help us to take necessary action against this issue.

Best wishes,
Paytm Customer Care

Hi
Today morning 11-25am i got the call from kumarasamy ([protected]), he is working in paytm customer care center. He said 305 r.s recharge failed amount will be refund to your account, please share your bank details (Account number 16 digits, cvv number, date of expiry & atm pin number). first time I won’t believe him conversation but he replied, be stay online u will get the waiting option call from paytm (Paytm and send SMS to[protected].) yes i got the paytm number in my mobile, after that he asked the visa or MasterCard bank account I said yes I have standard chartered bank account. He said Standard chartered customer care call number will displayed in mobile with call waiting option. After that only I believe him conversation and i shared all the details about my bank. When i cut the call 4954 r.s deducted in bank, transaction details shows (PURCHASE AT AIRTEL PYMT-BILLDESK) immediately i call to standard chartered bank and enquirer details the amount deducted from paytm. Please revert back the entire deducted amount in my bank.
Total amount deducted in my account 305+4954=5259

Thanks
Vijayarajan

Hi Vijayarajan,

We regret for this inconvenience. However, Paytm has never authorized any individual for conducting any of such calling activities asking for your confidential bank details.

Moreover, we posted an alert for the same in our blog dated September 20, 2013 and urged all our users not to disclose their confidential bank information. Please find it here: http://www.paytm.com/blog/on-your-privacy-and-our-values/

Here, we request you please raise this complaint to us at [protected]@paytm.com along with your bank/credit card statement for a faster resolution.

Once received, we'll check and do the needful.

Best wishes,
Paytm Customer Care

Hi Ranjitha,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to us at [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge.

Please provide us with the mobile number, the recharge amount and the date of the transaction at [protected]@paytm.com so that we could check the details of your transaction and resolve your query.

Should you require any other assistance, it can also be sent to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Dear Customer,

We wish to inform you that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It indicate the transaction against Order Id[protected] got failed and later it was refunded back to your bank.

As per our records, we initiated the transfer of Rs. 102 to your bank account from our side as of 19.01.2014. We suggest you please verify your bank statement till the date.

In case of delay in receiving refund, you can check with your bank with refund reference number [protected].

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

This is to inform you that amount of Rs. 100 was refunded in your Paytm Cash account. I further checked and it looks like you've used this amount for a transaction on Paytm. The details of the transaction are mentioned below:

Order number:[protected]
Amount: Rs. 50
Date of transaction: 30 Jan'14
Recharged number: [protected]

It is notable that you still have Rs. 50 as your Paytm Cash balance.

We hope the details shared above are sufficient towards the resolution of this issue.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer
Care [protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It indicates that we received Rs. 200 from your bank account only against Order Ids[protected] and[protected]. Since the recharges were unsuccessful, Rs. 400 was refunded in your Paytm Cash account. I further checked and it looks like you've used this amount for a transaction on Paytm. The details of the transaction are mentioned below:

Order number:[protected]
Amount: Rs. 200
Date of transaction: 17 Jan'14
Recharged number: [protected]

Whereas, you initiated refund for another Rs. 200 to your bank account. We initiated this refunded from our end as of 18.01.2014. You will be receiving this amount within next 2-3 days. If it delays, you may coordinate with your bank with refund reference # [protected].

We hope the details shared above are sufficient towards the resolution of this issue.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer
Care [protected]@paytm.com

ORDER NO.[protected]
amount debit but recharge is not done.

please cancelled this recharge and return refund in my paytm cash wallet

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

It indicates that you have multiple account linked with same email id. This amount is still available in the form of a promocode. You should access this account using your email id "[protected]@gmail.com" as user id. As soon you log into your account, the promocode will be converted into your new wallet balance.

Should you require any other assistance, it can also be sent to us at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

This is to inform you that amount of Rs. 600 was refunded in your Paytm Cash account against each of the Order Ids[protected] and[protected]. I further checked and it looks like you've used this amount for a transaction on Paytm. The details of the transaction are mentioned below:

Order number:[protected]
Amount: Rs. 1200
Date of transaction: 21 Jan'14
Recharged number: 77837815

We hope the details shared above are sufficient towards the resolution of this issue.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer
Care [protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

In order to resolve the issue, please write to us at [protected]@paytm.com with the following details:

1. Email id (registered at RC Magazine team):
2. Mobile no. (registered at RC Magazine team):
3. Date of subscription:

Should you require any other assistance, it can also be sent to us at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Hi,
I already provided in my mail about details what you needed. Even I sent lot of mails on the same to paytm. No proper response. So I raise through consumer complain site. I think that you understand my situation.
Abdul Kareem Shaik
[protected]

Hi Abdul,

We regret for the delay caused in resolution of this issue. In fact, we have received a delayed response from the merchant' on your subscription for Right Choice Magazine.

As soon as we got a confirmation on the same, we have credited your Paytm account with the cash back amount of Rs. 1600. Please check your account balance for the same.

In case you have any other concern, do not hesitate to write to us at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 251 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com