PayTM Mobile Solutions Complaints & Reviews

Dear Sir/Madam, On 11th of September , I recharged my TATA PHOTON PLUS DATA CARD from the site "www.paytm.com". They immediately deducted balance of INR 255 from my bank account , But till now i haven't recieved any balance in my TATA PHOTON PLUS DATA CARD. Then I called TATA PHOTON PLUS customer care and found no recharge was done by site "www.paytm.com". My order no. is[protected]. Then I checked customer care number of paytm site on internet but didn't got. So i wrote a complaint email to the paytm customer support, but its now 4 days gone & haven't received any reply from paytm. Infact their site is also not working now. Kindly help me on priority basis, as I am like handicap without internet. I am attaching the bill of the recharge that i have done from PAYTM. Regards, Nikhil [protected]

Please provide as much information about recharge on [protected] of Rs 30 It also do not show in Pay Tm Cash as well Order No [protected] [protected] [protected] [protected] I feel service is so bad that they are unable to reply...

Respected Sir/Madam, My debit card was charged for the below transactions which I have not authorised. PayTm is not willing to take any action. Please help me in getting the refund on my debit card. Transaction 1 (Online Payment) * Amount - Rs 3500 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 288813 * Payment Voucher - [protected] Transaction 2 (Online Payment) * Amount - Rs 2400 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 288830 * Payment Voucher - [protected] Thanks and Regards Mohamed Fahim K

On 2nd September 2013, I try to recharge my mobile no. [protected] online with paytm (using facebook login). My Rs. 200 got transferred to paytm account instead of recharge my mobile. I send an email to customer care and he suggested some steps to recharge using balance amount from paytm account but again my rs.100/- got transferred to paytm account and no recharge. Then i send them below email and waiting for reply - "As i had followed the following instructions given by you in previous email and again my Rs. 100/- got transferred to paytm account instead of recharge my mobile now its became Rs. 200 /- as balance, please see in attached screen shot. Again you advised to follow the same steps to make me fool. I request you to either refund my Rs.200 to back my credit card account or just recharge my mobile with same amount withing 2 hrs. Otherwise i am forwarding this email to RBI as well as all legal department.................of India." I would really appreciate if anybody here tell me to how many gov. authorities in india do we have, where i can send this complain. Thanks, Nishi Kant Jha [protected]

Sir/Madam, I recharged my aircel no. [protected] with Rs. 62 from paytm using Central Banki of India Net Banking. Recharge made was shown successfull but actually it was not credited to my mobile. My order no. was[protected]. I emailed paytm over the issue but havn't got any reply yet. I will be thankfull if relevant action is taken against them. Regards, Rohit kumar. [protected] r.[protected]@yahoo.com

I had recharge Rs.200 to My Dish TV No.[protected] through Union Bank Of India Debit Card using Paytm site and I got a confirmation message that is sorry your Dish TV recharge was unsuccesfully.Rs 200 refunded to Paytm Cash.Order No.[protected].But that my account has been recharged my Balance cut off from my account but my account does not recharged.I would be glad if taken some action against Paytm.

Dear Concern,

I made recharge from www.paytm.com on 3rd August 2013 for Videocon d2h # 34618076 worth Rs.500/- with order No.[protected] from my registered account [protected]. But Recharge failed due to some technical glitch with Videocon I guess. From that day I’m continuously mailing on [protected]@paytm.com for my refund of Rs.500/- to my paytm cash account for failed recharge. One of their executive Mr. Jagdip had called me on Thursday 22nd August 2013 & discussed all issue & told me that refund will be given in 24 hours, but till date I haven’t received any refund from their side. Also I’m getting same reply from Mr. Saurabh & Mr. Prashant. They are giving me wrong reference no. for my recharge. Also I have confirmed reference no’s to Videocon D2H customer care, they are saying that the reference no. is invalid / does not exist.

Please look in the matter & ask them refund my money to paytm cash account ASAP.

Find Details Below:
Recharge done from account: [protected]
Date: 03 AUG 2013
Order No.:[protected]
Details: Videocon d2h # 34618076
Amount: Rs.500

Warm Regards,
Chetan

Hello, my name piyush chourasiya from kanpur
on 17/08/2013 I have placed 1 order for Rs 55 recharge from paytm for my TATA DOCOMO but haven't received any recharge on my mobile however money already deducted from my account. [protected]IGL1326265 TRANSFER TO [protected] PAYTM MOBILE SOLUTIONS.

I had recharged Rs-219 (219*2=Rs 438) (Two times) to my BSNL MOBILE NO [protected] through STATE BANK debitcard using Paytm site and I get no confirmation massage from paytm site that my account has been recharged, my balance cut off from my account but my account does not recharged .
I would be glad if takes some action against Paytm.
Plz REFUNDED MY ACCOUNT BALANCE IMMEDIATELY.


Thanking you.

Dear Paytm,
If you dont know how to handle support system, please don't do business and leech money from customers.

Total Email transcript :
Ticket #[protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Q: dayakar reddy, Jul 26 15:41 (IST):
Yesterday i made a recharge using your site for IDEA andhra pradesh circle
with 253 RS - 1GB data/30 days. Recharge went pretty well.
After that i made another recharge with 24 RS for 300 SMS pack and
unfortunately there was no [censored]ing 24 RS pack with idea.
In turn there was another [censored]ing pack with same price which activated 500
mb 2G data and deactivated my 3G data.
Because of your [censored]ing false display i lost my 3G pack.
I don't know what you guys are doing i want my money back.

A : Manish, Jul 26 17:21 (IST):
Hi Dayakar,

I am Manish and I understand that you have not received desired benefits for your recharge. However, the amount of talk time or any other benefit that you may receive for a particular recharge value is controlled entirely by Idea.

Therefore, I would suggest you to use your 500 MB 2G Data, then you'll be able to use your 3G data.

I also understand that it's really a very bad experience that you have faced but we also cannot help you to correct your recharge as correction is also totally controlled by the operator itself.

Therefore, I recommend you to please get in touch with your operator with reference number XXXXXXXXXXX of this transaction, so that they may help you to reverse this transaction.

We have also highlighted in the disclaimer that the plan details provided on the website are indicative and we do not have control over benefits that will be provided by the operator and would be delivered to end user.

We hope this information is helpful and as always, are happy to answer any questions you may have.


Q: dayakarreddy.n, Jul 26 17:40 (IST):
I have already contacted IDEA and they told me that they cannot deactivate 2G pack and activate 3G again.
This happened all because of your site.
Nothing wrong from my side and IDEA side.
You have to fix this, please deposit my cash in my account.
I have done lot many recharges using your site, now i feel like not using it any more.
Freecharge.in is far better than yours.
I want my cash back. I dont know what you guys do.
You should have not put those recharge listing on your site if you are unaware.

Q: dayakarreddy.n, Jul 27 16:45 (IST):
Is there no one who is going to answer my question?
Is this the kind of support you provide.
And do you want me to go ahead and make a complaint on consumer court?

A: Manish, Jul 28 22:38 (IST):
Hi Dayakar,

We understand that you are awaiting resolution for your query. We would like to update you that we are still working on your issue and it could take some more time to resolve and we will keep you posted accordingly.

Thanks for being patient and one of our most valued customer.

I care,
Manish
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Later you guys have deleted my query and acted like nothing happened.
I have again created a support ticket , here is the email transcript.
Ticket #[protected]

Q: dayakarreddy.n, Aug 06 18:42 (IST):
Ticket #[protected]: False display on website

Why did you close this ticket with our solving this?
Do you want me to go ahead and post it on consumer court?
Is this the way you treat your customers?
Shame on you.
I need to re open the ticket and solve it asap by EOD tomorrow.
Or else i gonna make a mess for sure.

A: Hi dayakarreddy.n,

We have received your request, thanks for writing in. You may expect our reply within next 4 hours.

Ticket number is[protected].

If you want to add anything further, you can do so by replying to this e-mail.

We care!
Team Paytm
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

I want my money back and i want it to be resolved asap.

Hi Team,

I made a transaction online for a balance top up in my reliance GSM mobile account as per details below:

Your Order Summary
Order Number:[protected]
Order Date: 05 August 2013 12:08
S.No. Description Status Amount (Rs.)
1 Recharge of Rs.86 for Reliance GSM mobile number [protected] SUCCESS 86
Net Payment Received Rs. 86
Payment Mode:
Rs.86 paid by ATM (CITI | ). Your bank reference number is 304550

Order status displays success but recharge did not go through even money got deducted from my account.

I emailed PayTM care team, they told me to ask to reliance care, I have called them more than 8 times since yesterday and today but CC executive are dropping my call saying that their systems are upgrading or having some technical issue so unable to get information on this recharge or unable take my complaint.

Therefore I am submitting my complaint here.

Looking forward to your help in this matter.

Kind regards,

Dear Sir,

Sir, I recharged my uninor number [protected] with Rs.209 for the first time on 15/07/2013 through PAYTM website, i got this message "payment declined by bank, please try again.". I tried for two more times. the same is the result. but after some time, my money Rs. 209 was debited three times from my union bank...

The Order numbers from Paytm :

[protected]
[protected]
[protected]

Also I'm Attaching my transaction statement o[censored]nionbank in the month of july 2013.

please file a case against PAYTM for the worst service that i faced and refund my money Rs.627/- to bank as soon as possible.

Thank you and waiting for your kind reply..

Krishna Vasishta,
Gitam University,
Hyderabad.
[protected], [protected]

i hav tried recharging rs.799 for my mts mblaze datacard in paytm online,the recharge got failed but the money got debited,please return my money back my modem number:[protected]
the order number:[protected]
debited towards E-Comm txn wtdl: 00005344:paytm.com
799 is not a small money,return my money within tommorrow

this company paytm.com ia a fake company..they chaet with their customers..this is a online recharge company..ppl who ll do online recharege from this site thy ll not receive the balance but ur amout ll b deducted from ur card.. just i want to warn the consumers not to use this site...i did recharge of 120 rs from this site and i didnt received the full taltime yet...i have complaint them but they dont respond also...

dear sir,

i have received a call from no. +91 [protected] in connection to our previous complaint for non-recharge of my mobile through net banking...

the person calling told me that he refund the amount in my bank a/c for that he asking for my debit card number , i have given the number and after that he was asking for my pin number , i did not given the pin number of my debit card...

he was also told me that the my pin number is shown to him...he also give option me to tell the 3 pin then he told that what is the right...

i am in full doubt about the call ...??? that the person was not the right...

would u please do anything about the matter...

thnx...

dear sir,
i had applied to recharge of our mobile no. [protected] (reliance GSM) with rs.20- (twenty only) on dated 08.07.2013 through on-line net banking , services provided by paytm.com
My bank account has been debited with the same amount shown as To Trsf. INB PayTm Mobile Solutions Pvt. with Ref. No.[protected]IGJ9285902 trsf. to [protected] PayTm Mobile Solution

The order no. generated at PayTm is[protected].

but neither our mobile has been recharged with any amount nor money has been refunded in my bank account so far.

i have also complaint at customer care at paytm.com which is provide by paytm services but no response received from their end.

kindly do take needful step in favor of me.

thanks.

kalp [protected]

Respected sir
I am subbu my mail id [protected]@yahoo.com .04/06/2013, I try to recharge my BSNL mobile ([protected]) to my SBI ONLINE Account (via pay TM ) . After submit my password in my SBI bank account 135 rupees has been deducted, in 2 times, total Rs 270 has been deducted from my online SBI account, i received the massage also but my mobile was not recharged and amount also not refunded sofar,please do the needful and refund the amount to my SBI A/C No: [protected]

I PAID AN AMOUNT TO RECHARGE MY TATASKY VIA PAYTM, THE RECHARGE WAS SUCCESSFUL FROM PAYTM.
BUT TATA SKY WAS UNABLE TO CREDIT THE SAME TO MY ACCOUNT OF TATA SKY DTH ACCOUNT , THE ACCOUNT HAD BEEN DISCONTINUED. I REQUESTED TATA SKY TO REFUND BACK THE AMOUNT THEY RECEIVED FROM PAYTM TO RECHARGE THE SAME.
TATA SKY CONFIRMED THAT THE REFUND CAN ONLY BE DONE TO PAYTM AND NOT TO ME , AS RECHARGE WAS DONE FROM PAYTM .
THEY REFUNDED THE AMOUNT TO APYTM AND GAVE ME THE REFERENCE NUMBER FOR SAME .
I HAD BEEN FOLLOWING UP WITH PAYTM CUSTOMER CARE FOR CREDITING BACK THE AMOUNT THEY RECEIVED FROM TATA SKY TO MY ACCOUNT AT PAYTM .I HAVE WRITTEN THEM HUNDREDS OF EMAIL WHICH I HAVE IN RECORD AND PAYTM HAS BEEN DELAYING THE REFUND BY GIVING ME SENSE LESS REPLIES .THERE CUSTOMER CARE IS PURPOSELY IGNORING MY REQUEST .
I AM LEFT WITH NO OPTION THAN LODGING AN FIR AGAINST PAYTM , I HAVE BEEN ADVISED TO CORRESPOND WITH PAYTM WHICH I HAD BEEN DOING .ALL THE EMAIL ARE ENOUGH TO MAKE MY CASE STRONGER .

PLEASE NOTE THAT PAYTM HAS GIVEN NO DETAILS OF THEIR PHYSICAL ADDRESS , ADDRESS AND NAME OF DIRECTORS ,PARTNER , INDIVIDUAL OWNER ON THERE WEB SITE .

MY ACCOUNT WITH PAYTM IS [protected]@gmail.com

Faild to recharge my mobile no but balance cut off from bank

I had recharged Rs-80 to my BSNL MOBILE NO [protected] through net banking dated 14/06/13, 11:18 am.I sorry, your recharge of Rs. 80 . order no.[protected] . Rs. 80 is refunded to your paytm cash for subsequent use. So, please refund Rs. 80 to my bank account immediately.
Thanks

hey sir, i tried to recharge my cell phone no. [protected] from paytm.com ... i was recharging Rs 219 .. then suddenly it shows transiction failed after filling all details of my card..
my balance got deducted and the recharge didn't happen... i want my money to be refunded to me very soon.
mukul wadhwa.