PayTM Mobile Solutions Complaints & Reviews

Dear Paytm,

I have booked a ceiling fan before 10 days and as per your information the item will be dispatched with 19-02-17. But till date I have not receive any item.
Kindly do needful.

Paytm has incorrectly linked [protected] number to my email id [protected]@gmail.com.Over 60 emails exchanged between me and paytm, still issue not resolved.They have wrongly transferred my money rs311.45 to [protected] instead of my number [protected].After following up, they have transferred only rs300 to my mobile [protected].When I'm asking them to transfer the balance amount rs11.45 they are asking to provide the details of mobile [protected] which doesn't even belong to me. When I spoke to the customer service representative 3 times, they confessed that they have wrongly linked [protected] to my email id [protected]@gmail.com and that they will rectify it soon. But they haven't and still asking me to provide the details of the transaction done in this mobile in order to transfer my money back to my mobile number [protected]. I can't do that as mobile number [protected] doesn't belong to me. It's paytm fault and they need to rectify this error made at their end. There are 2 tickets raised by paytm for this query 21027096 and 22239843. Please go through all the emails exchanged and I've also attached all the screenshots in my emails which clearly shows the remaining balance I had in December end 2016 and then I got msg from paytm asking to re-register once again as my paytm has expired. Since then the balance in my account is showing nill and I've been following up since more than 2 months to get this resolved. Their customer service representatives are useless as they don't understand customer queries, they don't know how to work on the issues for resolution, they don't know how to reply to customer email. I'm extremely disappointed with such type of pathetic service by paytm. Not going to refer paytm to any of my friends and relatives. Have already asked them to uninstall paytm. Also please note there are several people who are facing this fraud by paytm which involves huge money and they will be approaching consumer court and police to give complaint. 2 of my neighbours are also facing this fraud by paytm and have already filed an fir in police. They are working on it and have recovered half the amount of 5000. The remaining amount has been incorrectly transferred by paytm to someone elses mobile number and it's been worked upon for resolution.

If they don't get my issue resolved immediately, I'm going to approach consumer court and police for this fraud. Doesn't matter if it's small amount. But what paytm are doing is fraud and they need to pay for it.

Been trying to call their customer service number and there isn't any options to speak to the customer service representative at all. What sort of customer service are they providing??? Rubbish.

Please help in getting my issue resolved.

Paytm email id "[protected]@paytm.com"

Dear Sir,

I Tried to Make CESC Bill Payment from Paytm on Dated : 18 February 2017, Order No. of Paytm : [protected] using my SBI Debit Card but transaction was failed. Amount 580rs deducted from my account.
My Email ID for Paytm is [protected]@gmail.com. so i did contact to customer care of paytm i am giving all the mail details given below

----1
Dear Sir

Bill Payment for Calcutta Electric Supply Corporation Failed : RS. 580/- Order No: [protected] on 8:18 pm, Feb 18 2017. Bank Transaction Detail :
by debit card POS[protected] ONE97 COMMUNICATION LTNOIDA - 18-Feb[protected]Feb-2017) Debited 580.

Please refund my Debited amount asap.

Relied from Paytm :

Dear Raju,

Thank you for getting in touch with us.

To resolve your query our Bank SPOC will coordinate with SBI regarding ARN which might take up to 2-3 working days. Meanwhile, we request you to kindly share your bank account number for further investigation.

Your patience is appreciated.

Regards,
Paytm Care

Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

Note: We have launched an App password for your Paytm wallet. So if you lose or misplace your phone, your Paytm wallet remains safe. Currently this App password feature is currently available in the latest Android App. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c...⇄ to know more details for the same.

2:
Dear Sir,

As per your mail here is my bank account detail :
Bank : State Bank Of India
Account No :[protected]
Branch : Behala (Kolkata)
Name : Md. Raju

please note that I have sent you all the details related to the transaction which has been failed in the previous mail.

So please do the needful as early as possible.

Replied from Paytm :
Dear Customer,

Greetings from Paytm!

We have confirmed with your bank that Paytm has not received the amount Rs.580 under order [protected].

Thus, would request you to kindly contact your bank directly.

Regards,
Paytm Care Team

Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

Note: You can also add another layer of authentication such as Pin or finger print sensing etc. on transactions through Paytm app on your Android phone. So if you lose or misplace your phone, your Paytm wallet remains safe. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c...⇄ to know more details for the same.

3 :
Dear Sir,

Many thanks for this mail.
Please note that As i tried to Make CESC Bill Payment from your site, It is your responsibility to contact directly to the bank, Because transaction failed from your site only.

I am writing all the details again and also has make a copy to the State Bank customer care so that matter will be clear.

I Tried to Make Bill Payment on Dated : 18 February 2017 from Paytm (Transaction detail attached) but transaction failed (Error attached) and Payment rs 580 deducted from my account SBI[protected] . Transaction Detail for sbi also attached.

so please check the transaction and refund my amount to my bank account only because i have all ready paid cesc bill from their site.

Please do the needful asap.

Replied from Paytm :

Hello Raju,

Thank you for getting in touch with us.

To resolve your query our Bank SPOC will coordinate with SBI regarding ARN which might take up to 2-3 working days. Meanwhile, we request you to kindly share your bank account number for further investigation.

Your patience is appreciated.

Regards,
Paytm Care

Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

Note: We have launched an App password for your Paytm wallet. So if you lose or misplace your phone, your Paytm wallet remains safe. Currently this App password feature is currently available in the latest Android App. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c...⇄ to know more details for the same.

[protected][protected][protected][protected][protected]-----

Sir I am requesting you to please look into the matter and do the needful.

Kind Regards
MD.Raju
[protected]

Please note that there has been several mail follow ups with Paytm for my refund of Rs646 which was eventually lost overnight on 17.02.17. Though they have agreed about the balance but purportedly not transferring the same in my account for last 4-5 days even after several follow ups. I believe the team that sits in their office is trained to do this. One important observation is that they are not responding on my last reverted mail instead generating a fresh mail and inspite of my replies they are refraining to answer.Its really irritating to follow up on regular basis and ridiculous for such a fraud company to exist today in teh new era of digitilisation. I think this should be seriously taken up to the maximum authority and they should be highly penalised for such fraudulent activities. No wonder what they do with peoples hard earned money when the same isnt tracked by them.

Money still not refunded

I used add money option ... give all detail of my atm ..after that gave otp...and balance reduce from my bank...but not added money in my walllet

Hi..I have credited to paytm wallet account on 11 and 13 Feb'2017 through icici credit card..although both the amounts are debited from credit card but only 13 Feb is reflected to paytm account..pls credit the 800 to wallet account for dated 11Feb2017

Hello sir/ madam,
I did online shopping from lobocart on 14th Feb 2017 and money got deducted through paytm wallet, here i am providing the details
::sakchi electronics
Order #[protected]
Paytm Cash Txn ID [protected]
[protected]:59:42 PM
i didn't got any confirmation regarding my order. Plese check and let me know regarding either on order delivery date or refund of money if my order was not placed. please do needful for this.
Thank you

I had done 3 simultaneous recharges to my DTH out of which 1 got failed
and amount didn't deducted but for other 2 recharges amount got deducted from
my account.I had done this recharge on 17 Feb. Here are the Details of that
2 recharges:
1)DTH No.[protected]
Operator: Videocon d2h
Recharge Value:300
Transaction Date: 7:01 pm, Feb 17 2017
Order No. [protected]

2)DTH No.[protected]
Operator: Videocon d2h
Recharge Value:300
Transaction Date: 6:59 pm, Feb 17 2017
Order No. [protected]

Good Evening Team,
Would like to inform you that an amount of Rs1247/- had been deducted from my Ac on Saturday late evening. Received a sms from your end stating that the balance ac is zero in my pay tm Ac. Further had mailed an complaint but till now no response till date. No one had even bothered to call and give the feedback on the complaint send thru mail. Account details M/s Soham Medicals Kalyan West, Mumbai. Ph no [protected]. Please do the needful immediately and transfer the amount to the above Ac asap.

Hello sir/ madam,
This is Prakhar Raj, before 3 days i did online shopping from lobocart and money got deducted through paytm wallet, here i am providing you my order id[protected] and txn id([protected]).
i didn't got any confirmation regarding my order.plaese check and let me know regarding either on order delivery date or refund of money if my order was not placed. please do needful for this.
Thank you

Order no. [protected]
Ordered Crustal Digital finger grip ring stand with hook mobile holder.
After waiting for 3 days received a low quality product with brand name "oppo" on it which was supposed to be along with a hook, it was missing. The image on the website is purely misleading.
The cost of the product is Rs. 184.
Looks like a bad quality complementary gift from oppo is being sold to people through paytm.

Hi,

This is regarding order no [protected] -" Protoner 50 kg with 8 in 1 Bench home gym package", I have received the product today, however following two items are missing:
1. Straight rod
2. Curl rod
Instead of these two I have received a extra bench-stand. Please refer product description for the order placed for more clarity.
This service from paytm is really acceptable, I am disappointed and dissatisfied by their service.

I asked to arrange a reverse pickup for the wrong item delivered and deliver the right item ASAP, also I want the valid compensation for the pathetic service and mistake from Paytm end.
Paytm Customer Support asked me to return the whole order, but I don't want to return the whole product, I need the replacement of wrong item which is extra bench-stand delivered of the order ie 1 out of 5 items from the order.

I need the replacement for extra bench-stand with curl rod and straight rod
I have attached the pictures of the items delivered for your reference. Please expedite on this. Please call ASAP with the required solutions.

Thanks,
Pranav Arora
[protected]

Someone debit my [protected]@7000 from my account
Please refund that amount to me
I'm begging u
My name is Arun pandiyan
My number:[protected]

Team paytm,
I am very nervous due to the last two months. I transferred rs 1000 in my father's account through paytm on 11/01/2017 with the tranjection id ecom[protected] one 97 communications the amount has deduct from my saving account but till date 20/02/2017 the amount has not received in my father's account.
Kindly contact me on [protected] otherwise i will report this matter in our prime minister greivienc cell.

Respected Sir / Madam

My Name Bharat L Meghwal
My Paytm No.[protected]

sir ap ke paytm me kuch fraud log bhi jude hue hai or us se ap ko bhi taklif ho sakti hai mere sath 100rs ka fraud kiya vo log teen patti k chips bhejne k bahane payse mangvate hai or fir galat reedem deke gumrah kar dete hair or block kar dete hai fir na hi call receive karte hai or sms ka bhi javab nai dete hai do log hai un ki details me ap ko pic me send karta hu or ap please kuch action lijiye mere payse refund nai ho sakte to koi bat ni but un ko fraud ka 1 bhi paisa nahi milna chahiye

Jubed Khan
Mob No. +91 [protected]

Rudhabh Prajapati
Mob No. +91 [protected]

Hi, My name is Haridas Merukar, from Pune. Mobile. [protected] and [protected], E-mail : [protected]@gmail.com I ordered mobile phone online and I paid it in advance, my order Id is #[protected]
Item #[protected] Asus ZenFone 2 ZE551ML 16 GB (Silver)
Seller Rudra Enterprise (24680)
address C119, KRISHNAKUNJ SOCIETY. KUDASAN VILLAGE, CITY-GANDHI NAGAR STATE- GUJARAT, PIN-382421, SELLER TIN-[protected].
THIS above seller is cheating with customer, PayTm is showing discounts and offers online and behind that cheating with customer to delivering used and faulty product, before 10 min. I have received my product(mobile phone) as i opened package I could have seen its used product, head phones are different that asus, mobile has crashes on side, when I switched on mobile its started blinking with round blue circle on top of screen.
Online shopping platform has to registerd only quality seller not cheaters, Rudra is a Big cheator and PayTm hi his business Partner so PayTm is also cheator simultaneous ..never trust on PayTm for online shopping.
Its just ok for Recharge. Don't trust anymore on PayTm.

I paid rs 1388.00 on 17 feb 2017 using paytn to pay mahanagar gas bill consumer no.[protected], still bill amt. Is shown unpaid

Sudhir bhave [protected]

I have sent money to wrong mobile number plz give my money back...As soon as possible..the number I call is unreachble or not available [protected]...He is not picking the call...I transfer money on this no. [protected]...But by mistakenly typed [protected]

Dear sir
This is my second effort to register my complain.
Earlier your office offered wrong solution and whatever they have taught me to get the statement of january 2017 through "passbook" is wrong and is not working at all.
Earlierly your portal and app both were offering the facility to download monthly statement of our transactions. Since last 1 month or so; your portal as well as the app is not offering this monthly statement now.