Paytm Mobile Solutions — samsung s7 edge/cashback of rs 5000 not made by paytm

Address:201301
Website:paytm.com

I have bought a samsung s7 edge phone from paytm on 27th - feb at cost of rs 35900/- and rs 5000/- cash back was part offer in it. I have applied the promo code which was successfully applied.
Now after 02 weeks there is reply from paytm that they cannot give the cashback as there is issue with the debit card i have accessed.
There was no such information at time of purchase and the card i have accessed is a regularly used by me.
Cash was supposed to be reached on my mobile no. And nothing has to be delt with the mobile no.
Now they are neither giving the option to return the product
This is serious case of humiliation and i feel cheated as customer and i want mu money back
Was this information helpful?
No (0)
Yes (0)
Mar 08, 2018
Deepak Goel.'s response
.
Complaint comments 

Comments

Dear sir/mam,

By mistake i have done worng number recharge.
So i request to you plz cencel this recharge.
Order no.
[protected]
reff.
[protected]

I had done kyc to another number
but i want to change kyc to my personal number where i had money in my wallet around 280 r.s
please its any emeargency amount to me i am not in my home town i need it please help meee
Ashish I am also having the same problem. I just wanted to know whether your problem is resolved? I dont know where to complaint. Customer care is telling my account is not eligible.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayTM Mobile Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    20037
    Pending
    0
    Resolved
    1738
    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
    View all PayTM Mobile Solutions contact information