[Resolved]  Paytm Mobile Solutions — worst service ever I received

Address:

Ahmedabad, Gujarat, 380006

On 14th jan i paid my bill through paytm as there was the offer of 5% cash back above purchase of 1500 but today is 20th january and still cash back is not added in my wallet. Thousand of times i tried to contact customer service but there is no any proper options available to contact customer care executive even to solve this kind of problems there are very few options which are just useless i wasted balance waited long to talk with executive but there was no any option as well call got disconnected everytime after menu. Even i tried to contact through texts msgs in faqs through app in help and issues but from there also i am not getting replies from there. Once they called me and said that there was not any offer from our side at that mall so if you want cash back go to mall and send us details of offer. There were lots of banners regarding this offer and also offer was available at the time when i purchased. Some how i collected details of the offer and sent it but still not getting any reply from their side. I think they are not at all interested in there customers. Such a ridiculously service! I am tired of waiting for their reply as i can not directly talk to executive and they are not answering. More than cash back how they are treating their customer is very important. I am attaching screenshots where you can see not a single answer from paytm and also the image of that offer which was available there on mall on 14th january.