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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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1742
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PayTM Mobile Solutions reviews & complaints page 76

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N
Nitin Chalke
Jan 1, 2020
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Address: 4, Santashram, Sion Trombay Road, New Mandala, Mumbai, Mumbai City, Maharashtra, 400088

Debited amount to my account for mobile purchsed by your site, details asPaid Rs. 2499 to Online Mobile on Dec 31, 2019 22:21:21 with Ref: [protected]. For more details, visit https://p-y.tm/3gg-4Xt, but no more information sent by your side about delivery and no response on your given site, pls look in to matter imediatly
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    S
    shelly s
    from Mohali, Punjab
    Dec 31, 2019
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    Address: 144022

    I have paid bill via Paytm on 16th November, 2019 for two postpaid numbers one payment is made 116 rupees at 23:01 and second number bill payment made 23:04 ...
    Airtel Reference no for mobile number (977903XXXX) :[protected]
    (9915032XXX):[protected]
    I contacted paytm they open query and close query but nothing resolved if I made payment via paytm it’s paytm responsibility to ask airtel or update why payment not showing on airtel kindly resolve my problem
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      D
      Dev Bhowmick
      Dec 30, 2019
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      Address: Online psytm, New Delhi, Delhi, 110027

      Sir, main ne Ek I phone 7 buy kiya tha paytm se but paytm walo ne mujhe mic kharap wali I phone de diya. I phone se baat nahi Ho pati hai, saamne Wala person ko mera awaj sunai Nahi deta. Last 18.12.2019 se paytm se baat chal rahi hai replacement Kara do but they not responding. Or I phone ki charger ki jaga mujhe normal android charger de diya. Refund Kara do mera paise
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        S
        Selvaraj Ethiraj
        Dec 30, 2019
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        Address: FLAT # F3, BLOCK - A , MATHURA APARTMENT, LAKE VIEW GARDEN, Chennai, Tamil Nadu, 600076
        Website: PAYTM MOBILE SOLUTIONS PVT LTD

        Dear sir,
        Kindly requesting you to refund the amount from paytm
        I have been sent amount from my paytm, account number [protected]
        And the amount of 2999rs i have been selected option send to bank in paytm then its not credit in my account but it is debited in my account how its possible its as to be done by your side please do the need full as soon as possible

        15 Dec 2019 INB/[protected]/PAYTM MOBILE SOLUTIONS PVT
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          Selvaraj Ethiraj
          Dec 30, 2019
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          Address: FLAT # F3, BLOCK - A , MATHURA APARTMENT, LAKE VIEW GARDEN, Chennai, Tamil Nadu, 600076
          Website: flipcart

          I ordered camara with 70% discount.
          paid Rs.2999/- through net transfer (AXIS BANK)ON 15 Dec 2019 INB/[protected]/PAYTM MOBILE SOLUTIONS PVT 2, 999.00

          i am not received camera till date.
          i am planning to raise complaints on your company.

          Request you to credit back to my account or send the item
          Dec 30, 2019
          Updated by Selvaraj Ethiraj
          PAYTM MOBILE SOLUTIONS PVT LTD
          Dec 30, 2019
          Updated by Selvaraj Ethiraj
          Dear sir,
          Kindly requesting you to refund the amount from paytm
          I have been sent amount from my paytm, account number [protected]
          And the amount of 2999 rs i have been selected option send to bank in paytm then its not credit in my account but it is debited in my account how its possible its as to be done by your side please do the need full as soon as possible
          SELVARAJ
          [protected]
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            A
            Anuradha Ramesha
            Dec 30, 2019
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            While adding Rs350/- to Uber Paytm wallet through netbanking, amount debited to the bank account but not added to Uber Paytm wallet and not reflecting in Paytm wallet.kindly do the needful to add the amount to Uber Paytm wallet or refund the amount.
            My mobile number is [protected]
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              S
              Sri Ayyappan
              Dec 30, 2019
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              Address: PG 3/15 TNPHC MELAKKOTTAIYUR, 600127

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              I am Gaurav Gupta, My Mobile No. is [protected] and email is shan.[protected]@gmail.com.

              I have purchased many product from Paytm website and every product they provide the cash back offer on Paytm wallet so i have very good amount on my Paytm Wallet but due to some error "Your account is temporarily blocked for login" I can’t login my account or i can't use my Paytm wallet.
              Last 2months i am continuing email to Paytm team but nobody solved my problem till now.

              i tried to call them in different number but no one can pick up the phone and no reply or no call from Paytm team side.
              I am very disappointing for this type of support and services provided by Paytm Team to the customer, Please help me to solve my problem
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                P
                pawan khambra
                from Thanesar, Haryana
                Dec 29, 2019
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                Address: vasant vihar karnal, Karnal, Haryana, 132001

                I did upi transaction to merchant but the transaction was failed and amount got deducted in to my account on[protected] . till today amount not refund to my account
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                  S
                  souvik_leo
                  from Kalamb, Maharashtra
                  Dec 29, 2019
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                  Address: 136, 1st Floor, Devika Tower, Nehru Place, New Delhi 110019, 411015

                  I had ordered fastag on 17th dec through paytm app, which delivered on 21st dec but to my surprise it was without my vehicle number registered on it. I was shocked to know that it is just a blank fastag without any vehicle details on it.

                  Immediately, i called customer care and complained against it, on which i was assured to solve within 48 hours, i. E. By 23rd, but didn't receive any update. Then, when i followed up, i was asked to wait for 72 hours, however it's all in vain. Yesterday, when i again reached out to paytm care, i have been promised that it will be activated by 30th dec. I am pretty sure it will not be done by tomorrow, and don't understand whom should i write regarding this issue.

                  I had and have plans go out of town but without fastag i didn't able to go. I kept calling and following up but till now it has not been addressed at all. I request to please look into this issue and help me provide resolution at the earliest, or if it's not possible then please ask to cancel the order and refund my money back.

                  Paytm fastag - order no. [protected]
                  Dec 31, 2019
                  Complaint marked as Resolved 
                  How this complaint is showing marked as resolved? Please explain.
                  Dear sir,

                  I pay amount 6069 on 19.12.2019 but payment debit in my paytm account and not receive Gorupees till date & time so please resolve this issue immidiatle .
                  payment reference no[protected] thu.dec 19 18:03:21 IST 2019.

                  My. paytm no -[protected]
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                    A
                    Arpit Kaushik
                    from Nagaur, Rajasthan
                    Dec 29, 2019
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                    Address: Plot No 20 21,Vishwakarma Colony, Tijara Road, Alwar, Rajasthan, 301001

                    Paytm has blocked my account from 5-6 days without any reason. I tried to contact them from their message service and Twitter but never got satisfactory reply from their side. Recently I ordered a paytm card which can't be activate due to blocked account. I'm totally frustrated with paytm.
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                      S
                      Saffy22
                      from Bengaluru, Karnataka
                      Dec 29, 2019
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                      I habe ordered product on 24th december 2019 up till today, i was harrassed by support people as they were changing shipping and delivery dates, now my order has not been delivered. They even promised on a express delivery still no response form them. Till today i am stilk waiting for the order confirmation.

                      I had called each day for the update, still no response, i have paid the amount and still no order. This is second time the issue occurred, pay them and waste my time calling them.

                      They are not taking responsibility. My patience level is to the roof.

                      I was promised order wilk be delivered on 29th december 2019 due to delayed dispatch. But still false responses.

                      Please help, i am being cheated here.
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                        G
                        gganeshshankar
                        Dec 29, 2019
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                        Address: Chennai, Tamil Nadu, 600091
                        Website: paytm.com

                        2787

                        My name is ganesh shankar. I ordered a suit for my wife from paytm and it was not of the mentioned description and size. I wanted to return it, but paytm has rejected my return request with no reason mentioned, no customer email id to contact further. I need to get my refund of rs.2787 back to my account.
                        Could someone please help me.

                        Thanks in advance,
                        Ganesh shankar
                        +1 photos
                        Jan 2, 2020
                        Complaint marked as Resolved 
                        i called to paytm care and they approved the return request. Then courier guy picked it on scheduled date and returned money back.
                        Sir i bought for a trimmer for 12 feb 2021 for paytm but the trimmer is not working so i apply for a return request but paytm rejected my application without any reason please help me for approved my application of refund request and take up my order and refund my money of 279 rs in my bank account because money is valuable thank you
                        Where my order no [protected]

                        product return request rejected - Comment #3800328 - Image #0
                        I've placed a return request for my product as I received a defective one. It was approved but on the scheduled date I couldn't answer the first call of the pick up executive but later when I called him back I've got no response. Later the return request got rejected the reason mentioned was that I was not available for pickup. I want to return my product.

                        product return request rejected - Comment #3822503 - Image #0
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                          K
                          Kuber Jha
                          from Gagret, Himachal Pradesh
                          Dec 28, 2019
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                          Address: 533 housing board phase 1, Solan, Himachal Pradesh, 173205

                          I’ve made a transaction of ₹2298 for an IRCTC train ticket on 31st October 2019. I cancelled the same ticket on 14th December 2019 and according to IRCTC they’ve initiated a refund of ₹2025 on 16th December 2019. I’m still not getting any message or any money from paytm. PNR for IRCTC- [protected]
                          Refund reference no:[protected]
                          Payment Option used : Paytm Wallet
                          Ticket booking:14-Dec-2019
                          Refund processing date:16-Dec-2019
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                            S
                            Sure8756
                            from Jodhpur, Rajasthan
                            Dec 28, 2019
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                            Address: Vill. Gadaura post Arjun khiriya, Lalitpur, Uttar Pradesh

                            Subject. My paytm account blocked ho gaya hai please sir respectfully ibeg to say please sir my paytm account opened is mobile no. [protected] sir my name is surendra kumar sir, paytm payment bank noida branch subject paytm account blocked i respectfully i beg to say my account opened my name is surendra kumar sar mera account block ho gaya hai isliye aapse nivedan hai ki mera account khol dijiye mera mobile number hello sar mera account blue ho gaya tha aapse savinay nivedan hai ki mera account khul gaye my noida branch se jo bhi kahan se ho sar please mera account block ho gaya mera account khol diya jaaye mera mobile number [protected]
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                              A
                              ankitash
                              from Pune, Maharashtra
                              Dec 27, 2019
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                              Address: Mumbai City, Maharashtra, 400076

                              Paytm and quick support
                              I got a call and a sms to complete paytm kyc, he offered to help me online. He asked me for quick support download and then asked me for the id when i gave him quick support id he asked me to issue rs.10 paytm voucher, i realised something was fishy i immediately uninstalled quick support
                              And i raised a online query on paytm website as no one was picking at customer care. At the same time my paytm wallet got empty without my approval. Now when i am asking paytm to reverse it they are asking for approval from in whose account it has gone. Why will that person give approval to reverse. Paytm needs to do some more investigation and reverse me my lost money 2611-

                              [protected] is the number from where i got the call which still seems to be working and doing same fraud with others
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                                Theshivaporwal
                                from Gwalior, Madhya Pradesh
                                Dec 27, 2019
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                                I transferred money to my sister at 2nd December 2019 by Amazon upi but my sister didn't get money but it was deducted from my account
                                Bank reference id[protected]
                                +1 photos
                                Dec 27, 2019
                                Updated by Theshivaporwal
                                My sister can't receive money
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                                  A
                                  Avon9891
                                  from Gurgaon, Haryana
                                  Dec 27, 2019
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 110044

                                  Paytm is a big fraud company. It has violated rbi rules and now blocking customer's accounts to eat up all their hard earned money. I have a paytm account with number [protected]. They suddenly blocked my account without telling any reason.

                                  When i contacted them they asked for my documents and i sent all the documents and their 24x7 customer support is a white lie. They don't provide support for 24x7. They reply you back in 2-3 days. Sometimes they don't even reply.

                                  My money is blocked in my account and they people are again asking for the documents i have already provided.

                                  Vijay shekhar sharma seems to have lost his sense as the company is running in losses. I would request all people to stop using paytm.
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                                    R
                                    Rupal Durgule
                                    from Bengaluru, Karnataka
                                    Dec 27, 2019
                                    Resolved
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                                    Resolved

                                    Address: 560094

                                    Order# : [protected]
                                    Order date : 09dec.19
                                    Order item : replacement fastag
                                    Delivered date : 21dec.19
                                    Replacement fastag bar code :[protected]
                                    Vehicle number : ka-04-mp-9655

                                    Complaint:
                                    - fastag delivered in 12 days time, promised time was 3~4days
                                    - fastag bar code not activated
                                    - fastag bar code not in manage fastag section of paytm app.
                                    - despite 5 calls to customer service, 3 times email to paytm care fastag not activated and does not show in manage fastag section.

                                    I am unable to use fastag, paytm support is not helping resolve issue. I would appreciate if someone can help get paytm to activate fastag or guide me to government service where i can get my fastag activated.

                                    I do not recommend to buy paytm fastag. Instead visit toll and get activation done on the spot.

                                    Rupal durgule
                                    May 2, 2022
                                    Complaint marked as Resolved 
                                    The complaint was resolved after several follow up with customer service team. It takes a good attender to understand the issue and resolve it. Pls. focus on training the employee well, groom them well on handling issues.
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                                      nishant@mehra
                                      from Patiala, Punjab
                                      Dec 26, 2019
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                                      Address: HL 506, phase 9, mohali, Mohali, Punjab, 160062

                                      Hi

                                      I just bought a new fastag from paytm and they have registered it with wrong vehicle number i tried connecting there customer service several times but there service really poor no one picks up the call and there 24×7 chat service is also poor i raised the complained on 3 Dec 2019 and they replied me on 22 Dec 2019

                                      Kindly take some strict action against this paytm service and and help me out disconnecting my fastag, looking forward to hear from you soon.

                                      Please contact - [protected], [protected] for any query
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                                        M
                                        mittechandu
                                        from Hyderabad, Telangana
                                        Dec 26, 2019
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                                        Address: 500091

                                        I booked bus from paytm bus on 21st December 2019. Called paytm after booking confirmation and service operator. Below are my booking details as below
                                        Bus booking confirmed! PNR: LOKJCLIIY42 Ticket No: 2219NGP Paytm Booking ID: [protected] (L2#) (L3#) Hyderabad to Tirupati Lokeswari Travels 2+1 SLEEPER A/C Boarding time: 23:00 Sat, 21 Dec 2019 Location: ARAAMGHARPARIWAR DHABA PARIWAR DHABA Landmark: PARIWAR DHABA Contact: [protected] Drop: Old Exhibition Ground For assistance contact:[protected] or https://paytm.com/care... When I operator he said it is wrong number at 10pm on the same date. Paytm gave me alternate number and called operator ([protected]) he said we are not running at that time and also we are not running services with paytm. Paytm executive said me to take alternative at that time and paytm will take action against operator and process refund.
                                        After 2 days I received mail that have paytm submitted the cash back request to operator as follows...
                                        "Regarding your query with Paytm Care (Reference No.:[protected]" after 2 days I received the mail again "Your request for full refund on journey dated[protected] has been declined by Lokeswari Travels. We regret the inconvenience caused. Please note that refund policies are determined solely by bus operators. You may reach Lokeswari Travels for further clarification. Please let us know if we can be of any further assistance. "
                                        After many called paytm said we can't provide refund.
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