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I had ordered fastag on 17th dec through paytm app, which delivered on 21st dec but to my surprise it was without my vehicle number registered on it. I was shocked to know that it is just a blank fastag without any vehicle details on it.
Immediately, i called customer care and complained against it, on which i was assured to solve within 48 hours, i. E. By 23rd, but didn't receive any update. Then, when i followed up, i was asked to wait for 72 hours, however it's all in vain. Yesterday, when i again reached out to paytm care, i have been promised that it will be activated by 30th dec. I am pretty sure it will not be done by tomorrow, and don't understand whom should i write regarding this issue.
I had and have plans go out of town but without fastag i didn't able to go. I kept calling and following up but till now it has not been addressed at all. I request to please look into this issue and help me provide resolution at the earliest, or if it's not possible then please ask to cancel the order and refund my money back.
Paytm fastag - order no. [protected]
Dec 31, 2019
Complaint marked as Resolved How this complaint is showing marked as resolved? Please explain.
I pay amount 6069 on 19.12.2019 but payment debit in my paytm account and not receive Gorupees till date & time so please resolve this issue immidiatle .
payment reference no[protected] thu.dec 19 18:03:21 IST 2019.
My. paytm no -[protected]