Paytm — Wrong product delivered,Customer care is careless and gives irrelevant replies.

Address:

North Goa, Goa

I ordered Red tape shoes from paytm and they delivered wrong product. I asked for reverse pick up and refund and the communication is endless. Putting it below so that everyone knows how they reply to customers. Dont ever use Paytm for shopping. Rajesh Naik <[protected]@gmail.com> 10:44 AM (10 minutes ago) to PayTM I dont believe the kind of replies I am getting from Paytm. It is really getting unpleasant with you guys. You are earning nothing but a frustrated and unhappy customer. rgds, Rajesh Naik. On Tue, Apr 28, 2015 at 7:14 PM, Rajesh Naik <[protected]@gmail.com> wrote: Hello, It is just 2 days and I did not receive any phone call neither did anyone from courier company turn up to my place. I received a message now that my request is cancelled. I am still suffering with this order with a long and unpleasant ordeal which is going on and on. Do I deserve this? Await your revert. Thank. Rajesh Naik. On Mon, Apr 27, 2015 at 1:49 PM, <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Jatin.1, Apr 27, 13:49: Hi There, I am Jatin and I am going to do my best to solve your problem. I apologize for the inconvenience caused to and for previous reverts too. I would like to inform you that at the time of reverse pickup you will be provided with a reverse pickup slip. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Jatin Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 27, 13:10: Hi Sandeep, Thanks. Do I need to take any proof of handing over the parcel to the delivery guy? rgds, Rajesh Naik. Sandeep, Apr 26, 20:55: Hi Rajesh, I am Sandeep and I am going to do my best to solve your problem. I'd like to inform you that the courier boy will come and pick the product from your door step within 2-3 working days. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sandeep Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 26, 19:36: Hi Shubh, I wish to repeat that I have given response to the same questions from PayTm on 21st April, mentioning all the details you ask as it is. You can scroll below for the details and you can clearly see the same.. rgds, Rajesh. Shubh, Apr 26, 16:10: Hi Rajesh, Thank you for placing the order #[protected] with Paytm. I am Shubh and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Shubh Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 26, 15:28: Hi there, I am really confused with the kind of replies given by Paytm customer care. Please leave this phone matter aside as I am back in India. I will be most grateful if you arrange for a reverse pick up now. Kind regards, Rajesh. Dipendra, Apr 24, 00:05: Hi Rajesh, I am going to do my best to help you. I understand that you would like to change your registered mobile number. Please follow the simple steps listed below: • Tap on the cart icon on the top right and go to ‘Settings’. • Edit your mobile number and tap on the ‘Save’ option on the top right • You will receive a verification code on the new mobile number. Please key in the verification code to complete the process. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Dipendra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 23, 20:34: Hi Pradeep, I think you have not read my e-mail clearly. I only wanted to give alternate number to contact in case my phone is not reachable for your courier partner. Hope this is clear and you will pass my contact detail landline to the courier guy to check for directions to my place in case. Kind regards, Rajesh Naik. Pradeep, Apr 22, 20:58: Hi Rajesh, I am Pradeep and I am going to do my best to solve your problem. I would like that item will be picked with in 3-5 working days from your door step. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Pradeep Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 22, 17:12: Thank you Suneel, I appreciate that. In addition, I will share my home land line number, in case my phone is not reachable because I am travelling out of country. For the courier partner, you could in case required, share my home phone number as XXXX-XXXXXX. Thank you. Kind regards, Rajesh Naik. Suneel, Apr 21, 23:34: Hi there, Thank you for placing the order #[protected] with Paytm. I am Suneel and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience, & within 3 to 5 working days, our courier partner will pick the product from your door step. Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Suneel Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 21, 22:54: Hello Rahil, I appreciate your response and taking note of my ordeal. Regarding your questions, please see my response as below. 1. Was the packaging appearing to be tampered with when you received the product? It was intact packaging and was not tampered with. 2. Was the packaging sealed or partially open? It was sealed package. 3. Please share a few pictures of the outer and inner packing. I have not taken pictures and am travelling out of town for now. However I have informed my family members to keep it as it is and ready for reverse pick up. But I can mention that the box is kept as it is with the product and I haven't used it at all because it is a wrong product. In addition I like to add that after your message, I have received one more e-mail, which mentions I must courier the box to a Bangalore address. Please could you confirm the reverse pick up arrangement? Thank you. Kind regards, Rajesh Naik. Rahil, Apr 21, 14:18: Hi Rajesh, Thank you for placing the order #[protected] with Paytm. I am Rahil and I’d like to apologize for the inconvenience caused this is to request you to kindly ignore the previous response. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Rahil Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 21, 12:02: Hi Nitin, Thank you for the response finally. However the resolution you mentioned is not acceptable. Why should I courier the consignment when it is not at all my fault? Can you be kind and ask the seller to arrange for a reverse pick up for the delivery? I dont understand the logic behind your solution because it is not at all my fault. I have trusted PayTm and ordered the shoes and PayTm sent me the wrong item. You cannot ask me to waste time and go to a courier office to despatch the parcel. This kind of experience is really agonizing and I just cannot trust Paytm for ordering anything at all. You must ask the seller or rather PayTm should arrange for a reverse pick up by arranging the courier and its charges. Await your positive response. Regards, Rajesh Naik. NitinBishnoi, Apr 20, 09:06: Hi Rajesh, Thank you for placing the order #[protected] with Paytm. I am Nitin Bishnoi and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I understand that you would like to return your Red Tape Black Formal Shoes due to some issue with the product. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please mention Paytm order id on courier slip/packing of product. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. We want to suggest you about the preferred courier services in-order to get faster refund as mentioned below. - 1-Blue Dart Express Limited 2-DTDC Courier and Cargo limited 3-First Flight Courier Limited 4-FedEx India 5-The Professional Courier Network Limited 6-TrackOn 7-On Dot Couriers & Cargo Ltd 8-Overnite Express Limited In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges (upto Rs.200) as Paytm Cash. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, NitinBishnoi Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 18, 18:08: Hello, I am yet to hear from you on this. Regards, Rajesh. rajeshnaik21, Apr 15, 15:12: Name: rajeshnaik21 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hello, I have ordered Red tape shoes without laces on your website vide this order No.[protected], however today I received the shoes with laces which is not what I want. Kindly take the product back and refund my money if you do not have the product in stock. This is highly unfair way of service delivery. | Issue Type: Others | Time:[protected]:12:28 |