[Resolved] PayUMoney — amount deducted but merchant not received payment | |||
Date - 11th july Axis bank netbanking Prn no. [protected] Payumoney payment id[protected] replace all Was this information helpful? | |||
Sep 7, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Aug 07, 2019 PayUMoney Customer Care's response Hey, Please note that this is a successful payment via transaction ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end. Regards, Team PayU | |||
 3 Comments | |||
Comments
Hi, we are here to help! Please elaborate on your concerns along with your registered contact number so that we may assist you at the earliest. Regards, Team Axis Bank.
Reply
Hello I m from Delhi . Yesterday 2 lac rupee transaction done by frauder from my Citi bank credit card to payuwallet at 6:51pm . Please help me out. Please check your dataabase and block that frauder wallet. Please track that frauder wallet please help I m really grateful to you I really want fraud details
PayUMoney Customer Care's response, Aug 10, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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