PayUMoney Complaints & Reviews

Dear sir/ma'm
I have remitted the term iii on 30.09.2017 for my daughter to sindhi model senior secondary school, kilpauk,, chennai-600010 and the same was processed successfully in the payumoney portal.

My net banking also
Shows deduction of the amount.

I got confirmation mail of successful transaction as

"dear buyer
Thank you for paying with payumoney. Your payment has been successfully processed. For any queries, please contact us here
Merchant name: sindhi model school
Order amount: rs 8455.00
Payment id:[protected]
Merchant order id: sindhi[protected]
Payment summary amount
Net banking rs 8464.44
Amount paid rs 8464.44
Payee info payment breakup
Name
Xxxxx
Section
Xxxxx
Admission number
Xxxxx
Class
Xxxxx
Convenience fee
Rs 9.44
Term iii - tuition fees
Rs 8455.00
Your receipt for this payment is attached. You can view the receipt and transaction details anytime from payumoney dashboard.
View receipt
For any queries please contact us here"
(Note: details hidden intentionally as xxxxx by me)

However the same was not reflected in
The student fees account and shown as if the term iii fees amount
“unpaid” and also increasing the fine amount day by day as on today rs.375 is the fine amount.

This is the only website which is not having showing customer care number or mail id.
We have to send only through online compliant and we have no proof of what we have sent.

We will get automated reply with ticket number. With no intimation as to where to check the status of our complaints.

I don’t know whether i have to pay again with rs.375 fine as of today. Tomorrow it will increase again.

I sent online complaint on 12.10.2017. Got the automated response from auto response

I made a payment for the insurance of my phone to times now global on 14th october. The money got deducted from the account but the transaction failed. The payment was through netbanking and wae via payumoney. The amount was rs. 6820 and the account no. Is 6224*0745. The ref no. Is [protected]. Please look into this matter at the earliest. The amount did reach payumoney

On 8th oct i pay exam fees to manonmaniam sundaranar university tirunelveli that my transaction failed and my money deducted from my bank account. When i contact my bank that they said your amount was sucessfully recieve by merchant but my exam fees was not paid rs 1710. Payment id:[protected] so kindly make a refund of my money. For futher contact number [protected] or k. M. [protected]@gmail.com i would expect a positive answer from your side. Thank you

I have transferred money thru payumoney to ablue bird school sector-16, panchkula haryana, india. My money is deducted but payment is not made to school i have lodged a complaint to bank but they have checked all details & saying that same amount we have paid to payu money.

Total amont debited -2124.78
Date of debit[protected]
Bank-state bank of india
Ref. No. [protected]igacduvse4

Request you to kindly resolve the same at earliest possible.

Ravi shanker
[protected]
[protected]@gmail.com

Dear concern,
I was trying to make the payment to tata power ddl, c. A no-[protected] yesterday (13/10/17) through my sbi net banking for rs. 8260/- through pay u money transaction id-pyu1416422 & payment id[protected].

I have entered the otp & suddenly site show error and transaction not completed but amount of rs. 8260 was deducted from my account. Please find my bank statement here as attached.

You are requested, please look in to the matter & resolve the same on priority.

Regards,
Gaurav jain
[protected]
Email id - [protected]@gmail.com

I have again recharged my electricity bill via payumoney gateway and even on successful transaction the money is still not transferred to the authority. This is second time i am facing this problem via payumoney.

Problem: i have paid rs. 1000 in the morning at 7:48 am ist for an electricity recharge at stellar mi legacy appartment. Still money has not been credited to my meter. For more details pfa transaction details.

Earlier same problem took around 2-3 months for resolution. Hoping this will not happen this time and later as well.

I have transferred money thru payumoney to a medical clinic who requested money thru payu. My money is deducted but payment is not made to clinic which is affecting medicine suppy for a cancer patient and it has been 2 days, i have submitted compliants multiple times and every time i get a new ticket number where as they say that issue will be resolved in 24 hours. They have been so lazy and ridiculous that they have not sent a single response in 2 days. Pathetic and hopeless service. I strongly suggest people not to use payumoney. Their system is not at all efficient as after completing transaction they sent me a message that transaction failed. Ticket numbers which they have issued are
01432407
01430912
01427699
01427064

On[protected] i tried to transfer rs 1549/- from my s b account n0. [protected] to lybrate.com by netbanking - andhra bank - saidabad branch - hyderabad. My account was debited but the amount was not transferred to lybrate.com. Ref; pay u /3ba15042/[protected]. I contacted andhra bank for credit-back to my s b account. But there is no reply from them even after one month. I request you to kindly help me in this regard.
S. Subramanyam
Mobile no.. [protected]
Email address. [protected]@rediffmail.com

Hi
I want to complain against payumoney, on behalf of dhruvi enterprises (Proprietor company) they have take 5800/- rs for providing online payment gateway but they have not provided any service against it. I am regularly tring to contact them but no response given by them. Now i am totally depressed i dont have any clue how to file a complain against payumoney. Please help me

Owner dhruvi enterprises

Hi sir/madan,

I initiated payment of rs. 3321 for non - rapdrp north bihar power distribution company and it failed i am waiting for reversal of that amount for last 10 days. There is no proper support for anything. I tried writing to official mail id's more than 5 times, till date i haven't received any reply. I am not able to find any customer care number as well. Please help.

Transacation id :[protected]
Email id : [protected]@gmail.com

Have booked a ticket on irctc using payubiz gateway using my sbi card and it got cancelled automatically. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 990/-
Refunf date - 4th oct 2017

I booked railway ticket on 07 october through debit card with pin powered by payu whose details are:
Passenger name: aman goyal
Age: 19
From: roorkee to: chandigarh of
15011 lucknow chandigarh express
Sleeper class, fare: 140.35 &.35 is payu charge.
However, the amount is deduct from my account but is not paid to railway department by payu. Thus, my reservation was not taken in consideration by railway department.
So, i request you to please pay attention on my complain and get it solve asap.
Thank you!

Respected sir/madam,
I have made a payment (Id[protected] of rs.2107/- on 05.10.2017for kanpur electricity supply in respect of the month of september, 2017. My account no. 32122501 and the connection is in the name of smt. Radha rani, c-763, mig-2, barra-8, kanpur. It is further submitted that the payment is shown as successful by your website but in the website of kesco the payment is shown as pending till date. Kindly make the payment for the same. My email id is singh. [protected]@gmail.com and mobile no. [protected].

I had booked two tickets on august 26, and then canceled the ticket on 27th september and 2nd october due to being in the waiting, but till now these two refund amounts are stuck with you.
Today is about 15 days to date, so far this value has not been credited to my account.
I have spoken to the executives of both irctc and sbi, both are asking me to talk to you.
Here is the attachment all document which has been provided by irctc.

Hi team,
I was supposed to transact through payumoney from exide life.in but my payment was deducted from the wallet and order was not successful. Please refund that amount to wallet asap.
I am frequently sending mails but there is no response from the team. I have 20k amount in my wallet it was deducted and order not done. How long it will take to make my payment as today is the last date to make the payment for my insurance. Kindly look at my issue. I was supposed to transact through payumoney from exide life.in but my payment was deducted from the wallet and order was not successful. Please refund that amount to wallet asap.

I sent many mails to payumoney regarding the same no response from last 10 days. I will raise a dispute on this if not respond in 2 days.

Two account registered mobile no's:[protected] and [protected]
Amount deducted from both accounts.
Paid by: pdbr praveen
Paid to: www.exidelife.in
Payment id:[protected]
Suborder id:ot[protected]

Paid by: praveen
Paid to: www.exidelife.in
Payment id:[protected]
Suborder id:ot[protected]

Today i got mail from exide life.in that they didn't receive any extra amount and asked me to check with payumoney customer care. Please let me know shall i dispute a casa against or need to meet consumer court as this issue is not resolving by anybody. Please find the attachments also.

Regards,
Praveen
[protected]
[protected]

Hi,

I had done one transaction through payumoney payment gateway for paying my insurance premium on 07th nov 2017. But still it is not reflected in my insurance account and i have verified my bank account also, the transaction amount not credited in my account. Pleas find below the transaction details and let me know the status.

Transaction amount: rs, 5585.00
Transaction number : [protected]
Transaction gateway : payumoney
Transaction bank : icici bank
Insurance company name: aviva india

Thanks & regards,
Manoj kumar parija

I booked a ticket on 25th sept. 2017 through tirupathi balajidharshanbooking.com located at pattabiram chennai to go to tirupathi on 2nd oct. Since i could not make the travel on the said date i cancelled the ticket on 30th sept. Itself. I received a message from payumoney.com that the money will be refunded to the same account from where it got deducted within 3-4 working days. Now 11 dys have passed. I have not got my refund yet. When i contacted the travel agent they advised to check with payumoney only, they can't do anything more
Payment refund id ref. Received from payumoney on 02nd oct is -
[protected].
Would there be any action as soon as possible and retain the customer service please.

Dear team, for make my trip i have done a payment worth 10, 407 rupees to book flight ticket on 30th september.
1st time the transaction was failed, so i tried second time and money got deducted both times.
I have already raised a query for this and no is[protected] but i didnt receive any feedback or response, this is certainly delayed a lot whereas this was claimed that i would be contacted within one working day.
Please ensure that i am getting response and the same issue is getting resolved and money is refunded in my account.
Please ensure the feedback here.

I have purchased ibps memory based prelims test on bankers adda throught payu money and amount has been debited from my account but payment was unsuccessful and the test series was't available either... Regarding this issue i have't received any message about this issue. I tried to contact customer care but the lines are either dead or responses are not clear plzz help me with this
Thank you

Dear sir/mam
On dated 9/10/2017 i have done payment of 5000/- through payu from my upi app. Fund has been deducted from my account but on the same time transaction has been failed.
My upi transaction details are below
5000.00 on date 09-oct-17 11:58:39 by upi ref no[protected] and payu failure id is[protected]. Kindly revert me as soon as possible. Moreover i did call so many times to you but no one is attending my calls there.. Hope for early action as soon as possible.
Yatin singla

[protected]

[protected]