[Resolved] PayUMoney — higher convenience fee charged

Ranjan65

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302017

I have to make tution fee payment to hidyatulla national law university raipur which has a tie up with payu money for online transaction. On receipt, it is noticed that payu money is charging 2% as the convenience fee on entire transaction. This is with reference to payment id:[protected] & merchant order id: 6636 and for a transaction below rs 50, 000/- i have to pay rs 663 as convenience fee which is abnormally high.

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Mar 16, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

PayUMoney Customer Care's response Hi Ranjan,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6636 in order to get the status at their end.

Regards,

Team PayU

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Comments

andy000765

from Ludhiana, Punjab

I have made a payment with your payment gateway on merchant website - https://icaitestseries.com.

Now this website is declared as fraud or scam - https://www.icai.org/new_post.html?post_id=15405&c_id=219. Kindly immediately stop collecting payment from this website and refund our money.

Ranjan65

from Jaipur, Rajasthan

Pay U Mpney has not addressed the issue as to why such abnormally high convenience fee @ 2% of the transaction amount is being charged when Govt is promoting cashless transactions?

PayUMoney Customer Care's response, Feb 13, 2019

Verified Support

Hi Ranjan,

For any concern regarding, delivery of the Product/Payment receipt/Refund, you are requested to contact the merchant directly.

Regards,
team PayU

M.Muthu Kumaran

from Chennai, Tamil Nadu

02.01.2019 I had to paid my dish tv amount . but that time pay u money not paid in right time, i had requested to repay to my amount . he informed us to repay after 21 days . after a many mail still i am not get back my money .

please refer the attachment and do the needful the same

PayUMoney Customer Care's response, Feb 15, 2019

Verified Support

Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - 7846081225 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU