[Resolved] PayUMoney — successful made payment by my customer on 13th at 10:30 am but payumoney making excuses to refund my money. | |||
I have taken payment from my customer using payumoney email invoice internal tools on 13th March 2019 at 10:30am in the morning payment was successful. ( payment deducted verified by customers cards statement). also status was successful on payumoney portal and got the payment confirmation by payumoney on my email. after 3 days when i didn't received money to my bank i have started writing email to all the concern person including: CEO, Merchant care, Account manager, support team and etc. but no one reply why my payment is on hold without any reasons. they just replied you have to wait sometime. there is no timeline, it's 12days passed today on 24th March 2019 but still i did not received my money and no reply from them. i have payumoney merchant account since 2016: Merchant ID 5705019 NAME: PANACEA INNOVATIVE TECHNOLOGIES [protected]@panaceatechnologies.net Mobile Number [protected] Was this information helpful? | |||
Apr 26, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 PayUMoney Customer Care's response Hi, Your concern has already been addressed over the email sent by you under the case number 04647032. We request you to revert to the same for any more help or support. Regards, Team PayU | |||
 3 Comments | |||
Comments
I try to book a ticket via irctc official website from mumbai to amritsar. Transaction was successful and money got deducted from my account but in irctc official website it showing that payment pending from bank end payumoney. so kindly refund the amount as soon as possible. its a urgency
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PayUMoney Customer Care's response, Mar 28, 2019
Verified Support
Hi,
The refund for the transaction ID 8204731975 was successful via Bank ARN 74332749086908583193278 at our end. We'request you to kindly contact the bank for any further assistance.
Regards,
Team PayU
The refund for the transaction ID 8204731975 was successful via Bank ARN 74332749086908583193278 at our end. We'request you to kindly contact the bank for any further assistance.
Regards,
Team PayU
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what is happening there ???...payment is crediting only after complaining ...last time also same happened..
Now i did not received payment for Payment ID:[protected] and[protected]
Pls send my payment ...i have attached screenshots for details..