[Resolved] PayUMoney — supplier initiated the refund but payumoney didn't refund it yet

Lakshmanan Nachiappan

Website:

www.payumoney.com

I placed an order in TVParts.in for LG powersupply board paying 2490Rs through PayUMoney on July 8th (attached the image payumoney.jpg and payumoney2.jpg from bank and from the supplier).
Later supplier told that he didn't have that in stock and cancelled the order and initiated the refund. I followed up with the supplier and he said he has done it

Since the supplier didn't have the stock they cancelled the order and initiated the refund on 10th July. After waiting for couple of weeks, I contacted the supplier then he send me the snippet showing initiating the refund (image payumoney3.jpg). Then I tried posting the query in their site last week still no response.

Hence I am raising the complain with the hope of solving it.

PS: When I searched in this site, I am surprised to see so many people complaining about this vendor.

+3 photos

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Aug 10, 2018

Complaint marked as Resolved

PayUMoney clarified that the seller didn't do it properly and after he re-initiated it, I got the refund. Thanks for the support.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 7856_18070815 in order to get the status at their end.

Regards,
Team PayU

Aug 10, 2018

Updated by Lakshmanan Nachiappan Seller re-initiated the refund and I got the money. Thanks for the support.

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Comments

suvashis dev

from Agartala, Tripura

Amount has been deducted from my bank account, instead of failed transaction. txn#[protected]. Although after 1st failed transaction, i already bought the product using another payment gateway. After like 6 hours amount is being deducted for the failed purchase i never made. How to get refund? Even PayU has no option for complaint in there site

PayUMoney Customer Care's response, Aug 7, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

boobalanbsb

from Hyderabad, Telangana

I paid 2700rs for online medical store Indiana(Omsi) still now not clear money or not reflected my account, please refund my money

boobalanbsb's reply, Aug 3, 2018

I paid (OMSI) payment for 2700 still now not reflected my bank account, please refund my money

PayUMoney Customer Care's response, Sep 10, 2018

Verified Support

Hi,

Please note that this is a successful Transaction via Payment Id - 7240554921 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

Gaurishankar Jangid

from Delhi, Delhi

Hello,

payumoney is not releasing my payment despite telling them again and again no response from them, I need the money urgently and they are not listening .

Please help us in getting the money back from payumoney . They have around 7.8k money of ours.

I have mailed their employee mr ayush kumar but that too all in vain .

PayUMoney Customer Care's response, Aug 8, 2018

Verified Support

Hi,

Please help us with your registered details and MID at "merchantcare@payumoney.com" to check and assist you further.

Regards,
Team PayU