PayUMoney Complaints & Reviews

I booked a ticket on last thursday but my transaction was failed and still my money got deducted from bank account. Now when i checked in irctc refund status it says that my refund has been credited to bank payumoney. I have not received my
Refund yet. Its been a week. My refund id is [protected]. Please help me with this. When will i get my amount credited?...

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Jun 29, 2018

Updated by Sanjay kumar007 Very slow...

I never use your payment gateway, or your app.

Jun 29, 2018

Updated by Sanjay kumar007 Very slow...

I never use your payment gateway, or your app.

Jun 29, 2018

Updated by Sanjay kumar007 Worst services

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D

Drmohit Jain

from Bilaspur, Chhattisgarh

Jun 29, 2018

Respested sir i h ace paid the amount for my account to mmyydde univercity jabalpur m.p. 1764.16 transcition number S53558351 dated[protected] but till now they sont recive money and amount has been dedusted plz refunnd my money

Reply

PayUMoney Customer Care's response, Jun 30, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have booked two tatkal train tickets from nagapattinam to palakkad jn through irctc website and payment done through my debit card due to tatkal waiting our tickets was cancelled. My railway ticket amount is not refunded to my bank account it shows amount refunded to payumoney so how amount will get refund to my bank account. I did not have any account with payumpp then how will i get my amount in my bank account.

+2 photos

Jul 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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B

bannu maddu

from Hyderabad, Telangana

Jun 29, 2018

I applied for llr and make payment through payumoney after that i got a mail from payumoney regarding payment failure in that they mention that amount will be refund but still I didn't get refund.i waiting for that money to reapply.please tell me Howmany day you need to refund my money into my account?

payumoney refund of irctc cancelled ticket amount - Comment #3142956 - Image #0

Reply

PayUMoney Customer Care's response, Jun 29, 2018

Verified Support

Hi,

Your payment via TXN id 197526071 is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Regards,
Team Payu

S

Snehal7493

from Ahmedabad, Gujarat

Feb 13, 2019

Hello team,

I cancelled my ticket and I m getting refund to payumoney and I don't have account there so what should I do to get this money .. for your reference I attached refund transaction id [protected]
And refund id [protected]

Reply

PayUMoney Customer Care's response, Feb 15, 2019

Verified Support

Hi,

Your transaction id 7975810215 has been refunded via bank reference 74332749035903477432819 from our end. Banks generally take 7-10 working days (Excluding Sat, Sun & bank holiday) to refund the amount to the source account. Please contact your bank for any further assistance in this regards.

Regards,
Team PayU

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Hello i am upender i booked a train ticket from irctc debit card on 7 june 2018 of rs 4700 and the gate way used was pay u. Due to some reason i cancelled the ticket on 8 june 2018. Accordind to irctc they refund the amountof rs 4490 through the gateway means pay u on 11 june but no amount was created on my account as talked to my bank they are telling that they haven t receive any amount, this means the mediator pay u not credit my money back. Please act urgently as i need my back. I attached the photos of booked & cancelled ticket and mail from irctc for your refrence
Thank you

+3 photos

Jul 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Bubai Khanra

from Kolkata, West Bengal

Jul 2, 2018

I have made a payment of rupees 6000 in www.dled.nios.ac.in site for the enrollment number [protected] but the status didnt updated for the same and the amount has been deducted from my bank account also.

non refund of money - Comment #3145036 - Image #0

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PayUMoney Customer Care's response, Jul 3, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Jalgaon, Maharashtra, 425001

Website: www.speedypublication.in

Dear admin
I am getting concerned about my order for a speedy science book. I placed the order on your www.speedypublication.in web site using my debit card on june 19, 2018. My order id is 1474, and the name on the account is amol bhalerao. I requested that you ship the book to me at my location.

I ordered my book through you because the price was so low. However, if you cannot get my order to me please credit my account, and i will buy the other publication book locally.
Order id : 1474
Order date : 19/06/2018
Payment id :[protected]

Jul 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1474 in order to get the status at their end.

Regards,
Team PayU

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Address: 560102

I have paid bbmp property tax for 2018-19 through net banking, the amount is deducted from my bank account but it is not reflecting in the bbmp property tax site. It shows the paid amount is 0.00.

My transaction/challan number at bbmp is[protected]. The transaction is via icici bank.

Let me know how to get it right and get my money credited to my account

Jul 11, 2018

Complaint marked as Resolved

Thanks team Payu for initiating this procedure and adding the right/concerned people to the emails to get this amount reimbursed. There was a lot of back and forth on this issue but not from Payu side. Thanks once again for your prompt support

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jul 02, 2018

Updated by soniabraja The requested details have been sent via mail

Jul 11, 2018

Updated by soniabraja Thank you very much. This issue now stands resolved.

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Address: Visakhapatnam, Andhra Pradesh, 530046

Website: Aprtacitizen.epragathi.org

Hello payumoney,
I have recently did a transaction in aprta epragathi website for rigistration number online. I have been updated that i lost the bid and my money will be refunded back to the same account from which the transaction is done. I have done the transaction on thursday 21st june 2018.

Please let me know by when can i receive the amount.

Regards
Prudvi raj
[protected]

Jul 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

PayUMoney Customer Care's response Hi Prudvi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Pune, Maharashtra

Website: Deccan society.com

My fees deadline was within 2 days and i had to pay 70k (Approx) but after card details and typing otp payumoney was directly showing error in fees payment and giving a failed receipt
Amount wasn not deducted but i wasn't able to pay my fees through it
Then my college asked me to give demand draft for it
It slowed down by admission process and it created insecurity in my application status
Still i'm not able to pay my fees

Jul 27, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

PayUMoney Customer Care's response Hi Prasanna,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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P

Payment gateway frauds

from Agra, Uttar Pradesh

Jun 25, 2018

I booked ticket through irctc on 16/06/2018 but that transaction was failed. Irctc refunded amount but amount not credited in account.refund my amount asap.

constant error in payment of fees - Comment #3138246 - Image #0

constant error in payment of fees - Comment #3138246 - Image #1

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Payment gateway frauds's reply, Jun 23, 2018

Kya ho Raha meri complaint pe actipn.Irctc fraud hai payumoney fraud

Citrus Payment Solutions Customer Care's response, Jun 26, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 712406

Student name-srimanta rong
Collage name-raja rammohun roy mahavidyalaya
Reg no-[protected]
Ph no - [protected]
Tran section details :
A/c no - [protected]
Nane-sk zakir hossain
Date-24.06.18
Ref no - [protected]igadunagi9
Amount-2044.50
If any probability of successful admission do this as possible otherwise refund the mount to debited a/c as soon as possible..

+1 photos

Jul 4, 2018

Complaint marked as Resolved

Respected Sir, complaint Id-c1997982 Date of Complaint-24.06.2018 response, Jun 25, 2018 from your end... (Hey Zakir, Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly. Regards, Team PayU) I was tried to contact the merchant to solve this matter.. they suggest me that was a failed transaction, amount of rs.2044.50 will refund after few days from payumoney they also suggest do a new transaction to admit the student..please sir do better as soon as possible

PayUMoney customer support has been notified about the posted complaint.

Jun 24, 2018

Updated by Zakir86 STUDENT NAME --SUSMITA RONG
Father's Nmae-SRIMANTA RONG
Reg. no-[protected]

Jun 24, 2018

Updated by Zakir86 STUDENT NAME --SUSMITA RONG
Name-SRIMANTA RONG
Collage Name-Raja Rammohun Roy Mahavidyalaya
Reg no-[protected]
ph no- [protected]
Tran section details :
A/C No- [protected]
NANE-Sk ZAKIR HOSSAIN
DATE-24.06.18
ref no- [protected]IGADUNAGI9
AMOUNT-2044.50
if any probability of successful admission do this as possible otherwise refund the mount to debited a/c as soon as possible..

Verified Support

Jun 25, 2018

PayUMoney Customer Care's response Hey Zakir,

Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU

Verified Support

Jun 27, 2018

PayUMoney Customer Care's response Hi Ashish,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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V

vinay1510

from Delhi, Delhi

Jun 25, 2018

I had made a payment of 928.98 on 31st may 2018 to EDMC, the amount is deducted from my account but it is not reflecting on their website, Details are: Payment Id :[protected], Merchant Transaction Indentifier : 3402da13bc6717d0a4db

kindly resolve ASAP.

Regards
Vinay
Email: [protected]@gmail.com

Reply

PayUMoney Customer Care's response, Jun 26, 2018

Verified Support

Hi Vinay,

Please note that this is a successful TXN via PayUmoney Payment Id - 193561715 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 3402da13bc6717d0a4db in order to get the status at their end.

Regards,
Team PayU

A

Ashishgunjal

from Mumbai, Maharashtra

Jun 26, 2018

I have made a payment of 6060 the amount got deducted from my bank and then I received an e-mail from PayUmoney stating that transaction has failed and amount will be refunded shortly. Can you please let me know how many days will it take to credit in my bank account.

Payment Id[protected]
Date - 19/06/2018
Amount - 6060/-

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Z

Zakir86

from Bahula, West Bengal

Jun 29, 2018

Respected Sir,
complaint Id-c1997982
Date of Complaint-24.06.2018
response, Jun 25, 2018 from your end...
(Hey Zakir,
Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.
Regards,
Team PayU)
i was tried to contact the merchant to solve this matter.. they suggest me that was a failed transaction, amount of rs.2044.50 will refund from payumoney they also suggest do a new transaction to admit the student..please sir do better as soon as possible

admission fee debited from a/c but failed to admission.. - Comment #3142443 - Image #0

admission fee debited from a/c but failed to admission.. - Comment #3142443 - Image #1

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Address: 560068

Transactions were fraudulently done by someone using my credit card on 23rd june 18 for rs.8, 0231 & again rs.8, 023 by citi bank credit card ending 9883.

Please do not settle these transactions & arrange to refund to credit card.

Refer one of the payment id was[protected].

Please help in this regard and also block the user who is indulging in such fraudulent activities.

Am trying to reach out the customer care but not responding and kindly help out on this.

Jul 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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P

Padiee

from Vengurla, Maharashtra

Jun 27, 2018

Sir i had paid rs 1298 rs to sae india. Money is deducted from my account but money didn't received to the beneficiary

Reply

PayUMoney Customer Care's response, Jun 28, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Indore, Madhya Pradesh, 452001

I have booked a ticket worth rs.700 from irtctc app on 16 june 2018 via payu money payment gateway. The transaction got failed. Because this payment gateway did not credit the amount to railways on time.

Later when the railways received the payment, they have returned the money back to payu money. But the payu has still not refunded my amount back.

Refund id: [protected] (As given by irctc)

Jul 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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P

Payment gateway frauds

from Agra, Uttar Pradesh

Jun 25, 2018

Hi team look the matter and refund my amount asap.

no refund for failed transaction from irctc - Comment #3138208 - Image #0

no refund for failed transaction from irctc - Comment #3138208 - Image #1

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Address: Pune, Maharashtra, 411047

Dear sir,
I rajesh parchake had been paid my son's college fees on date 21/06/2018 of amount 7, 994.33. As i do not have the receipt. I want receipt of this payment, as i have to submit it to the college office for admission process thus it is very important to get admitted in the college. My payment i'd[protected] for deccen education society.

Jul 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - T225761 in order to get the status at their end.

Regards,
Team PayU

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C

CIMBLY SUJITH

from Kolkata, West Bengal

Jun 22, 2018

Dear sir,
We had booked train ticket by using payu money In IRCTC website but ticket did not get booked, our money has been debited from my account so please help us to return back this money.

Regards,
Sujith. C
[protected]

invoice receipt - Comment #3135680 - Image #0

Reply

PayUMoney Customer Care's response, Jun 25, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Transactions were fraudulently done by someone using my credit card on 21st June 18 for Rs.8, 701 & Rs.8, 701 by State bank of india credit card ending 9081.

Please do not settle these transactions & arrange to refund to credit card.

Please help in this regard and also block the user who is indulging in such fraudulent activities.

Email : kapil.[protected]@adityabirla.com

Jul 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

PayUMoney Customer Care's response Hi,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team PayU

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P

Papu28

from Siliguri, West Bengal

Jun 22, 2018

A transaction done by me through your website for chandigarh university dated 21/06/2018 is not done yet.Please solve the problem.Transaction Details are given below

Marchant order id-51af9b8054ed93e4b8f5
Payment id[protected]
Marchant name-Chandigard educational trust

fraudulent transaction - Comment #3135697 - Image #0

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PayUMoney Customer Care's response, Jun 25, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 196760665 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 51af9b8054ed93e4b8f5 in order to get the status at their end.

Regards,
Team PayU

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I booked a ticket on last thursday but my transaction was failed and still my money got deducted from bank account. Now when i checked in irctc refund status it says that my refund has been credited to bank payumoney. I have not received my
Refund yet. Its been a week. My refund id is [protected]. Please help me with this. When will i get my amount credited?

Jul 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I had booked a ticket through IRCTC website but due to some reasons i had to cancel it.
when I was looking for refund the website shows that rs 120 have been credited to Pay U money account. But payUmoney is not showing any transactions.

Transaction ID: [protected]PNR: [protected]
Train No./Name: 12724 / TELANGANA EXPTransaction
Date: 8-Jun-2018
NEW DELHI ( NDLS) GWALIOR ( GWL)
Cancellation/Refund ID: [protected]Bank
Name: PayU Money
Booking Amount: 240.0Refund Amount: 120.0
Refund Date: 9-Jun-2018

+2 photos

Jul 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Hi team,
Please find the attachment of my transaction, amount has been deducted from my account and credited to PayU Money but the confirmation of ticket has been failed.

Date of transaction : 18th june
Amount : 75
Mode of transaction : debit card

Please let me know the process of refund of this transaction and the time duration required for this process.

Thanks,
Sharath

+1 photos

Jul 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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P

[email protected]

from Bengaluru, Karnataka

Jun 21, 2018

What is the problem sir no one responding my problem i[censored] want continue your company continue other wise pls pls close it more than 100 times im called you no response what is this please give proper contact number

Reply

[email protected]'s reply, Jun 16, 2018

Pls give right person contact number

PayUMoney Customer Care's response, Jun 22, 2018

Verified Support

Hi Pavan,

Your concern is unclear to us. Request you to email us elaborating your concern to assist you further. You can mark us an email at "[email protected]".

Regards,
Team PayU

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Address: Mumbai City, Maharashtra, 400067

I have booked mobile on line on 25/03/2018 of mi india. Rs 11148.00 was debited to my account. I have used tej application of google.
Transaction was successful. Upi i'd no is[protected]. Merchant mi india informed non receipt of fund very late. I was following with merchant. As merchant inform non receipt of fund i contacted tej team and payu team who inform to contact issuing bank. Payu id is [protected]. Payu is informing that chargeback raised on above id and informing to contact issuing bank. But payu might have credited wrong account and not helping for recovery and pressuring axis bank for refund. Please instruct payu to refund me rs 11148.00 if they have credited wrong account

Jul 21, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Axis Bank Customer Care

from Pune, Maharashtra

Jun 20, 2018

Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

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Address: New Delhi, Delhi, 110034

I was making the payment of electricity bill payment of tata power delhi on 17th june 10 o clock in the morning through jio money and the merchant was payumoney and the transaction failed but the money was debited from my credit card.kindly provide my money back in my credit card or add it in jio money app.and also please provide some customer relation peoples on the phone for solve the querry and your gurgaon customer care number no one is picking up the call its pathetic.

Jul 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 19, 2018

Updated by smutwatia the amount was of Rs 4790

Verified Support

Jun 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Aurangabad, Maharashtra, 431005

Sir,
I have made payment of rs.1140/- on 17th may, 2018, online towards purchase from 1 mg pharmacy. However, for want of prescription, that order could not be executed by 1 mg pharmacy. Now, i have neither received medicines nor any refund of aforesaid amount from either of you. Aforesaid payment has been made vide id. No.[protected]Ticket id. No.[protected]. Though i have made a complaint in this regard, there is no response from your end. Please take necessary early steps for refund of aforesaid amount.

Thanks,
A. M. Joshi
Cell no.[protected]

Jul 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 02970983. Revert to the same for any more help or support.

Regards,
Team PayU

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Address: 411037

Website: ixigo.com

I have booked a flight ticket on 17th june 2018 through ixigo site and transaction of 9201.00 was successful through payu. The money was debited from my account and still there was no confirmation of my ticket on my email or by message. The flight was booked of indigo from pune to delhi and around back. I want a refund or the booking confirmation and i need it asap.

Jul 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: Indusviva

I was try for purchase of health care product on 15/06/2018 in first case it was failed but amount is debited from account so I made another transaction it was successful, but after some time i got mail from payumoney the previous transaction was successful but the amount was debited from account two times with same payumoney transaction I'd it is[protected]

+1 photos

Jun 19, 2018

Complaint marked as Resolved

they did't call me and i did't get any mail

PayUMoney customer support has been notified about the posted complaint.

Jun 19, 2018

Updated by Prasad athukuri I was try for purchase of health care product on 15/06/2018 in first case it was failed but amount is debited from account so I made another transaction it was successful, but after some time i got mail from payumoney the previous transaction was successful but the amount was debited from account two times with same payumoney transaction I'd it is[protected]

transaction faild but amount debit from account

Verified Support

Jun 19, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected].572BE8 in order to get the status at their end.

Regards,
Team PayU

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P

Prasad athukuri

from Nellore, Andhra Pradesh

Jun 19, 2018

Problem solved thank you...

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PayUMoney Customer Care's response, Jun 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

M

Md. Ajimuddin Ali

from Bhubaneshwar, Odisha

Jun 22, 2018

Failed Transaction but Amount not refund to my Account of Rs.1705/- Transaction Id-[protected] Dt 20.06.2018

my ticket not confirm but amount deduct from my account via Payumoney payment and IRCTC site status shows-"Failed Transaction" but Amount not refund to my Account of Rs.1705/- till date. IRCTC Transaction Id-[protected] Dt 20.06.2018

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PayUMoney Customer Care's response, Jun 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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