[Resolved] Pedl — charging high amount without using service | |||||
I have just logged in into pedl cycle from pune university, but the lock has not opened for long time so i have canceled that trip and i got message in app also as canceled. Now i am getting message as 740rs outstanding. This is very unfair. Please help me out i am student and this issues are very bad. Its very frustrating. Already 36 rs has cut from account and as they are saying 740 remained. Was this information helpful? | |||||
Nov 30, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 30, 2018 Zoomcar Customer Care's response Hello Shalaka, Greetings! We would request you follow the below steps and raise your concern. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regards, Imran Zoomcar | |||||
 3 Comments | |||||
Comments
Dear Team,
I request you to please resolve my problem about pedl cycle I can't take it when I scan the code they said you have cycle problem and unfortunately I can't take this ride. So kindly request you to please resolve whatever problem because I need this cycle on daily basis to going my office. Please resolve immediately
I request you to please resolve my problem about pedl cycle I can't take it when I scan the code they said you have cycle problem and unfortunately I can't take this ride. So kindly request you to please resolve whatever problem because I need this cycle on daily basis to going my office. Please resolve immediately
Zoomcar Customer Care's response, Nov 2, 2018
Verified Support
Hello Ruchika,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.
Regard
Wasim
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.
Regard
Wasim
Zoomcar
Hi, I am Machindra Panchal, i was using pedal cycle no - 3226494 today i.e 22nd Oct 2018. I have used for 12 min and trying to end trip from last 1 hour but unable to end trip...can u please urgently do it end trip from my behalf. I am getting charged un-necessary. I am looking forward of you reply on urgent basis.
Zoomcar Customer Care's response, Nov 2, 2018
Verified Support
Hello Machhindranath,
Greetings!
We apologize for the inconvenience caused, Shlok. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.
Regard
Wasim
Zoomcar
Greetings!
We apologize for the inconvenience caused, Shlok. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.
Regard
Wasim
Zoomcar
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I have followed the procedure given above. Still not able to report the complaint as it's saying it will only take complain i[censored] do within 10 min . After selecting cycle.its very bad system and unfair for customer .
So please take this complaint at ur end via this forum or provide me any mail ID to suit complaint for PEDL zoom car.
Also their is discrepancy in gst invoice and amount to pay page of App. As both of them showing diffrent timing of locking and unlocking system. It's huge mistake o[censored]sing PEDL service.
Theie contact no. Is continuously coming switched off.
Please help me out .