Zoomcar Complaints & Reviews

Hi team,

I booked a cycle 3237404 stationed at my office location & used it for around 03-05 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3237404
Name - vijay
Area - newtown, bustop, kolkata.

I started a trip at annanagar metro on a pedl cycle (100300) on 25th nov 2018, 8.06 pm, and tried to end trip at bougainvilla park. I was in a hurry so i locked the cycle and clicked end trip on the cycle and left. But the trip was not ended. It was automatically ended on 26th nov 2018 at 1.12 pm. As per zoomcar policy even if the trip was not ended, if the cycle is locked, in 10 mins the trip should end. It took 1 day to end, and i was charged rs 309 for that. There's not even a helpline number for pedl for me to talk to soemone about this

Pedl-I am trying to end trip since 2 hours but it's not working.
When I click on end trip, the progress bar gets stuck and nothing happens.
I have parked it at the correct station next to other 2 cycles.
I am trying since 2 hours and it's the same again and again.
I even tried parking the cycle at another station but even there the end trip progress bar gets stuck and doesn't end trip.
Please help and refund asap

For the first time, i was using pedl, and i cycled around 17 mins, for it charged rs 1. But when i parked the cycle and also locked, and tried to end the trip under trip under progress, it is not ending. I waited there for half an hour, and tried to end the trip continuously, but it didn't end the trip. And now, they have charged me rs. 2 for another half hour. And it goes on charging on every half an hour. Is it the type of service you guys provide to the customer. I also tried to contact you on the toll free no. But it doesn't tell anything about pedl. Please end my trip and return my money. My bike id was 3212617.

Hello Team,

On 25th Nov. I booked the Zoomcar PEDL cycle and rode for 20mins.
Then I parked the cycle and locked it. But was unable to end the trip for more than 12hrs. and charged me around 231/- INR which is completely irrelevant and fraud.
Please advice on this and refund my money back.

Unfortunately there is no option to talk to the customer care

Hello, this ia extremely urgent. I am using pedl service in kharadi, pune. My cycle number is 3199217.. I unclocked the cycle and my trip started since morning 1:30 pm. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. After 30 mins somehow i unlocked it successfully but later when i wanted to end the trip m not able to do so please help this is urgent. It been 3 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

I am unable to end the trip of cycle no 3177743. I have used cycle today for 19 min after that i locked the cycle at it's station. Now whenever i am trying to end my trip it display message that "something went wrong please try again later". It is more then 6 hrs now and still my trip is active and unable to end it after many attempts.in the help secetion there is no option to connect anyone. It is really a pathetic service and this is not first time from last 4 consucutive trip i am getting same issue earlier it used to get end autmatically after 0ne hour but today it is more then 6 hours and my trip is still active.

Date of incident: 28-nov-2018
Cycel no: 3177743
My account id is registered with email : [protected]@gmail.com
Mob no : [protected]

It was very surprise that the pined point of the car location of the zoom car booking number jps649uky was given as room 117, bharti towers and turned out to be govt. Staff quarters.
Also zoom have not provided proper address that is, the block number of bharti tower and so i had to run here and there just like wild goose chasing. I could not find any vehicle that too in a new city which i have never visited. Also there were many blocks in bharti tower bhubaneswar but not mentioned the block level in the booking. And i am not provided any contact number for the representative from whom i should collect car. I missed the booked car, lost booking amount and delayed my purpose for visiting bhubaneswar. Therefore i request you to do the necessary steps. Regards

Hi,

As is used pedl cycle for 5min after that i am trying to complete by trim but due to more cycles in stop i am unable to end the trip for next 1 hour.
Because of delay in ending trip i lost 20 rupees.

When i start my trip from source to destination how could i know that how many cycles are there in destination point and because of this i can't end the trip in destination.
This is worst service to end the trip. There is no emergency contact.

I have used this cycle to reach a certain destination and while leaving, I booked an Uber. I did not even unlock the cycle or begin the trip but to my horror, I'm being billed for a trip I wasn't even on and FOR THE SAME CYCLE!

The cycle is at the PEDL station & I'm unable to end the trip, and money is being drained out of my PayTM wallet.

You guys need to have a customer care support or something, like what kind of service is this? Atleast appoint someone to deal with these issues :/

I started a trip and locked the cycle after 10 minutes at the station but couldnt end the trip even after one hour. The trip also didnt end automatically and i am still receiving messages to end trip and trip charges but i am unable to end trip.
I dont know what to do now. It has been pathetic since i have been trying to contact the customer care of zoom car but they are not available and the numbers are wrong
If you are starting a service like this and unable to support customers then it is totally waste
However the idea of peddling is good but until the appropriate support is provided it would be a waste
Kindly resolve the issue and end my trip as discussed here without any extra charges. The cycle is already locked and parked in the station but dont know why it is asking me to park me again at station. The zoom car pedling service also even changes their station frequently and the users are not notified about them

Ii took a pedal cycle 3251979, when i unlocked i found that chain socket is damaged, so i parked the cycle at that station only. And when i tried to lock the cycle there is no locking clip so that i can push it to lock the cycle. I am unable to lock the cycle. My trip is continuing since more 3 hrs. I am unable to end the trip. And also no one there to assist. I didn't found any customer service support number for pedal service.
It's 12 pm in night. I left the cycle and came back. Please help to lock the cycle as well as end the trip.
My cycle id is : 3251979

I took a pedal cycle 3251979, when i unlocked i found that chain socket is damaged, so i parked the cycle at that station only. And when i tried to lock the cycle there is no locking clip so that i can push it to lock the cycle. I am unable to lock the cycle. My trip is continuing since more 3 hrs. I am unable to end the trip. And also no one there to assist. I didn't found any customer service support number for pedal service.
It's 12 pm in night. I left the cycle and came back. Please help to lock the cycle as well as end the trip.
My cycle id is : 3251979

Not able to end trip for the pedl bike. It has already deducted 36 rs from my account.
This is a frequent issue observed.
If it continues then i doubt if people will actually be preferring to use it.
Kindly solve the issue and don't deduct faltu amount from users account.. This is just cheating...
I have used the bicycle just for 5 min but is is continuing to charge me

Cycle no 3162591

I am helpless and very disturbed for the issue of taking a pedal zoom car...I'm not able to end d trip ...even after so many attempts...please help me area Austin town plamgorve road ...this is insane n killing people money..not acceptable n want to sue to court the people who found this app...it's a strict warning to a cheaters..

Mathews

Please help this is insane...I ended ma trip long back ...I'm unable to end it from so many days please help me...I will lodge against complete zoom car n punish yo guys..refund ma amount of rs 36 or else I will sue yo too court for sure...area plamgorve road Austin town cycle already parked ..please end the request m return ma money . This is insane n not tolerable

Regards
Mathews

I would like to request you that, as i am a regular customer, in maximum cases i will use this pedal cycle service trips only one regular route. If you want you can verify with my registered mobile number : [protected]. About my past trips

And my last trip on 23rd august, 2018 was also started at 07.18pm from nh hospital regular location. And i parked that cycle in pedal station only that too before 8.00pm and that day i was having bus at 8.15pm from silk-board which was near to my regular end trip location.

And i have gone through your terms and conditions. My cycle no. 3217802 was there in pedal station only that too before 8.00pm and if you need please do confirm using gps service for the particular time that cycle location.

I was having bus at 8.15pm to travel another city. For your reference i am sending you some my booked red-bus travel ticket screen shots and my all zoom car messages which were i will regularly get for my trips.

My cycle was there in pedal station only that too on or before 8.00pm on 23rd august, 2018.

Now it is asking for another 117rs to paid due.

Please help me out from this to continue your service

I already locked cycle at the station but when i tap on end trip it wont end i just waited for 20 min i already completed the trip under 10 min but why i was charged more for your disgusting app network error. I was trying to end but it just shows timeout i mean wtf no helplin no no nothing. I want my money back and this is not for one time it happened me twice. Please refund money.

Car was issued on 10am returned within 45mins b'coz of issues with break. Had a word with zoomcar executive they said lock the car and ride will be cancelled and refund will be initiated.

But truth was no refund was initiated no trip got cancelled car not even reached 1km from the picked up area.

Zoomcar did well, to give all the execuses to the customer and this # service.

Customer name: anant agrawal
Date of booking: 24-10-18
Place:pune

Zoom car
I booked a baleno vehicle thru zoomcar.com for travel on from 21st nov till 24th nov. Booking was done for pickup from airport and drop at airport as per the illustration given by them during the booking process.


After making the payment i got a message with a booking confirmation and the pickup point was mentioned as domlur. From oman i wrote to them 3-4 times asking for a clarification as i have done the booking from /to airport. No response was received and it is next to impossible to speak to a help desk executive.

I took the risk of travelling with the same confirmation as the money is already paid online. On reaching bangalore i again tried for nearly 15-20 minutes to reach to their call center and after going thru multiple option i figured out an option to reach a human and asked for the delivery of vehicle.

The response from her really made me speechless. When i said the booking request was from airport and your system has selected terminal 1 in the airport why did the confirmation came from domlur…. She immediatley responded saying there are 2 airports in bangalore and they meant the other airport for pickup and also ironically the vehicle pickup point is a residential area which is 5-6 kms from the old airport also.

For the information of all the old airport of bangalore was closed in the year 2008

I have seen many complaints about delayed delivery, vehicle quality, cleanliness etc and all this can be still considered as errors/mistakes but claiming that an airport closed 10years before as operational and asking us to take the vehicle from an area which is 25kms away from the airport is a fraud.

Misleading the customer with wrong details in website and after collecting money changing the fact.

I travelled from muscat to india for a quick 2 ½ day visit for an urgent work and i was unable to do anything on 21st due the running around i have to do to take my vehicle. I missed an important meeting with a customer who came to finalise my house and the purpose of my trip was defeated.

Also the vehicle was used only for 155kms in 3 days and when i took vehicle it had 15% fuel and returned with 80% fuel neat and clean. I was forced again to leave early morning 0430 to deliver vehicle back to domlur point and took a taxi from there to airport.

I also got a debit of inr 1000 towards cleaning charges with no mail or mention about it. It was delivered spic and clean with not even a single slip inside the vehicle.

I want a clear response from zoom car failing which iam going to consumer protection with screen shot of all their website pages and explain them how you are cheating customers.