Zoomcar Complaints & Reviews

Date : 03-nov-2018
(1) i have booked pedl near koramangala. The moment its unlocked i found that the padel is missing in one side. Then and there i locked the cycle and reported it. But still now the rs.3 is not reverted to my paytm account.
(2) again i took one more pedl cycle. I did a ride for a short duration. Then the seat was coming down. So i stopped at a nearest zone. I faced a lot of problem while ending the trip in...

I booked zoomcar before 20 days.. Still am waiting for the refund.. I will never book zoom car again.. Booking id is jps64v9bj. When i mailed them about this they told that refund will be reflected within 15 days.. But still there is no any updates on this.. They have provided one arn number but i can't trace that also.. It is saying that the arn number is wrong... Arn number is[protected].
I will never book zoomcar again.. This...

I don't no how another account will be activated with my details until zoom car lecks it.

I see my account is blacklisted because some logged in with my details using [protected]@gmail.com. This is the response that i got from zoom car.. I'm wrong emails to zoomcar multiple times. I'm attaching all my emails that i got and after that there is no response from them and getting the same stupid response every time and...

Reference to booking id jps64ffys

I have never seen such a low grade cheaters that too cheating professional way.
I have opted for car rental with fuel charges
I recieved car with only 25% of fuel. On the trip i had refuelled tank with 3630rs then produced the bill for refund, but in refund i have received only 2345rs.
Now they claim initially tank was 95% filled. For which they are not able to provide...

I had taken the bike from airport road pune near symbiosis college at 11 am and returned at 3:30 pm. That time the charges were 75 rupees amd since then i had tried 100 of times to end trip but its not happening instead the balance from my account is getting reduced every 10 mins. There is no customer support also available for the same. Are they waiting for my account to get fully exhausted. Can the same be taken action on please...

It's been one and half months that i have not received my refund yet. Zoom car customer care gave me some random reference id and told me contact to bank and speak about it. The bank manager himself told me it's # and your account have not received any money yet. So kindly request to return the money or zoomcar can't even imagine what ways i can use....

Hi, i booked a pedl cycle and used it for 20 minutes and then tried to end the trip to no avail, i am trying to end the trip now from last 2 hours and they just keep on deducting the amount of 36 from my paytm wallet. And then they ended the trip themselves and are asking me to pay extra outstanding balance of 9 for no reason. I want my amount to be refunded, why should i pay if i am not able to end trip because their service is not responding....

Booking id # jps64fqbr

I went to mumbai on 27th october 2018 to a friends place at navi mumbai. We booked a car at zoomcar on 28th october 2018 creta (Mh43bg7914) and paid rs5979 as booking charge and rs3000 as security deposit. After the booking we had noticed that the pick up point is very far from our location. (We had searched by clicking nearby option). Within 10min we had cancelled the booking because it was not possible...

Location: vasudev adiga's, hsr layout, bangalore
Cycle number: 3222353
Name: arhum siddiqui
Trip start time: 2 nov 2018, 10:32pm
Trip end time (Official): 2 nov 2018, 11:00pm

I dropped the cycle on the same point i took it from. Locked it. But while trying to end the trip, it said the parking is full, please try another location. This was impossible for me as the cycle was already locked. Tried helplessly...

How can u charge us the cleaning charges. The vehicle interior is not neat itself we just drove 70 up and 70 kms down. How can u charge. Make me a refund otherwise i'm going to complaint in consumer forum.# the first time i took the car i thought it was nice trip but u people cheated us. If cleaning charges are there hardly 250 they charge outside how am i looking to them...

Cycle no. 103295 i have started the trip and can't end it. I tried to park the cycle and it tells me to park in pedl station. But there were other pedl cycles parked in the same place. The zoomcar app does not show any pedl station nearby. I finally parked the cycle at the same place i started. Even from that place it shows no station nearby. I locked the cycle and the amount is still rising. It takes money from paytm....

I raised complaint for Cycle no-3236776 on 26th Oct-18 reason being unable to end trip.but the trip for the cycle were already ended on the same day.
Still the complaint is showing open status in my ZOOM car app due to this open complaint i am unable to unlock the next ride. i already communicate all this to Zoom support team but the every time send me to follow the steps mentioned below which i already follow.Also there are not more...

I booked zoom car for 1 day 6 hrs with 600 free kilometers,
Unfortunately the car faced some engine issues during the drive within 1hr 30mins from the start time. When contacting customer service for replacement of vehicle they informed me there is no other vehicle available and arranged a taxi, i paid taxi bill separately. When i enquire zoom car regarding booking cancellation and refund they replied saying within 3 days i will receive...

My booking was for yesterday night at 12am. The car was parked in a shady and a disgusting place which was not at all safe from customer point of view. Moreover the whole road was laid with stones. Yet i picked up the car and drive to the airport and came back dropping it at the same place. There was no point of contact with zoomcar at that place, no person from zoomcar to help the customer. I did not check the car before and after dropping,...

Worst worst service. Seriously you dont have the registered customer care number. Even you have not registered your no on just dail.
How you can do this. Yesterday and today my bycycle didn't not unlocked & still i need to pay 60 rupees. Why?
Seriously worst services no one is taking care of these # complains.
Only you r earning money. But providing worst services to users.
I need my money back asap, otherwise...

All of a sudden my zoomcar account get blocked with no reason stating and no email communication. When i come to know, while i am trying to book the trip, at payment page it was showing payment error. Omg we have to dream that zoomcar has blocked my account by seeing that information message. Being a supermilers club member, with no intimation and with out reason they are blocking my account. I need all the reasons with complete details and...

I am trying to end my trip after riding the cycle number 3219201 for 10 minutes but it has been 45 minutes and still i am not able to cancel the trip. I started ending the trip from 11th minutes of my trip. I have already parked the cycle at PEDL station and locked the cycle.

I faced similar issue earlier also. Last time some how I managed to end the trip after struggling for 15 minutes. But today I am not at all able to end...

I didn't get the refund.. Waiting for 30 days.. Dont book zoom car.. I have been mailing them for past 1 week.. They have given some prn number.. And telling that to ask the card issuer or bank.. They are telling that they have already initiated the amount.. And will reflect within 15 days.. The date they have mentioned is already over.. But still i didn't receive any amount....

Hi team,

I booked a cycle 3233463 stationed at my office location & used it for around 7 -8 minutes, but unable to end trip stating "retry", which also shows the same message for next 2 hours. I am being charged for another 2 hours ride as well. I have already opt for 99 rs per month subscription because my usability is even less than an 1 hour in a day. Could you please assist in ending this trip as this is still going on....

I unlock the cycle from random parking area and used it for 5 mins and kept the cycle in proper parking area. Still unable to lock the cycle and the fare is increasing. This is just not the right way to harass people. There is no complain number or email id to discuss the problem. I tried lot to way to get in touch with pedl customer support didn't find any.

Cycle no - 102978
Area - sony world signal....