Zoomcar Complaints & Reviews

Hi
I booked a cycle no: 3163574 at NIFT college around 5:50 p.m. And I used for 8minutes, but I am unable to lock the cycle when i reached pedal station at agara loction. I was charged 48 rupees from my account. Could you please assist in ending the trip. Kindly look into the issue and help in resolving on priority.

Cycle.No: 3163574
City: Bangalore
Email: [protected]@gmail.com
Contact: [protected]

Today morning 21.11.2018 I have started my Zoomcar pedal trip at 9.02 am and it was started and unable to unlcock.Tried to unlock and end trip for more than 10 min ..its not happening and same time its showing "some thing went wrong error", And that time only i requested for refund Open complaint ..Unable to end trip.and even after several times i tried to end trip it was in same stage.and now i received statement from paytm that need to pay 129 Rs.
Same pedal cycle same time now i am having two trips in my list one for 3 rs and open complaint and one for 129 rs to pay.
and according to them if it is in station automatically after 10 min trip is going to end, nothing has happend.
I have attached screen shots. Kindlky do the need full.

I tried to make a booking through zoom car app, for hyundai creta, from 10:30 am 20/11/18 to 11:00 pm 20/11/18, i made the payment via paytm, the amount of rs 3907 was deducted from my paytm wallet, but the booking was not confirmed, the message i got was "there was some problem while booking, your booking is unsuccessful, please try again". Paytm order id is - 3ee51bca-ec6d-11e8-a316-024cc6a2fc70. Wallet transaction i'd is - [protected]. I also took up the issue from help and support option from zoom car app, i have received an email stating that they have not received the payment. Kindly provide me a proof of confirmation that payment has not been received by you and if you have received then kindly refund the amount.

Hey,
I had booked a zoom car on 19th nov 11.42pm costing 4677rs. Did the payment through card. Amount has been debited by bank. But in the zoomcar app i received payment failure notification. My booking has not been done. I have attached the screenshot images. The transaction number is mentioned as [protected]. Kindly look into this and resolve the issue.

Respected provider,
First of all thank you for providing wonderfull service to society. I am here to tell you missuses of pedal cycle.
I belong from pune, kothrud area, 411038.
I saw pedal cycle in accidental situation in garbage. I just hate people who thrown it there. I personally felt like waste.
Government taking step in development and people who are not contributing themeselves in it, but doing such rediculous thing. Today, i felt ashemed to call myself as indian cityzen.

Its a request you to please make some harsh rules to deal with this things.
And some protocalls that every one has to follow.

This is vaibhav,
[protected].

I had made a booking around 08:00 pm today for maruti swift, red color for 23rd nov, 2018 08:00 am for 510 km @[protected] after applying coupon zc20 and 3000 refundable security) from kharadi, pune pickup and dropoff at csmt, mumbai on 24th nov, 2018 06:00 pm. My payment was made by citi bank credit card, and amount from the card was deducted and after that i got a payment failure page (Screenshot attached) and my booking was also not initiated. Please either refund my money or confirm my booking so that i may plan my trip accordingly. Please do the needful asap.

Today i used pedal from bangalore agara lake. Cycle number is 102777. I am trying to end the trip from 5.50 pm and i am not able to proceed further. I am getting message "sorry something went wrong please try after sometime". My account is been charged currently now. I went back to the pedal station and tried to end trip from there too after few hours, still i am not able to do. As mentioned there is no place to raise the complaint or talk to the executive.
I need to end my trip now. Please help me.

Cycle number 102777
Name - sasikala
Area - agara lake, bangalore

Hi team,

I booked a cycle 3194688 stationed at my location & used it for around 60 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3194688
Name - shruti
Area - agra

Hi team,

I booked a cycle 3248836 stationed at my agra location & used it for around 60 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3248836
Name - anjali
Area - agra station

I booked a pedl cycle from my phone. I am unable to lock the cycle. When i unlocked the cycle the first time with the phone, i saw that it was forcefully unlocked prior by someone. I tried to lock it and get another cycle but could not lock it. Now since i am unable to end my trip. 3/10min is getting deducted continuously. Cycle no. 3227063

Also, on the app, there is no phone number or email id mentioned for pedl related problems.in the faq section, it is said that if the cycle is unable to get locked, to contact the customer care team, but no contact is mentioned. Zoomcar has a number which only assists for car hire related queries.

I would like a refund of the amount being deducted.

Today, for the whole day i had been struggling because of zoomcar!!
I had booked one tata tiago for today morning from 5:30 am to 9:30 am, i went there to unlock my car but due to some technical issues with the app, i was not able to do so, after trying for 30-40 minutes, i was finally able to connect with zoomcar customer support to get this car unlocked, the car was unlocked at 8:30 am and zoomcar gave me extra 1 hour against my loss of time and 3 hours struggling for unlocking the car!!
I thought all the dark clouds are gone and now i can enjoy my trip for atleast 2 hours that i got from zoomcar but, it was not over yet.
At the time of returning the car, a lady called me for update whether i am delivering the car or it is taking time she also suggested me that your time is 10:30 however you can drop the car by 10:45 as it is the buffer time given to deliver the car. I did the same, delivered the car by 10:45 am but as the app was not working, i had to call the customer support again for resolution of this, the lady had taken 30 minutes to close this trip, those 30 minutes late fees has been charged to me.
There is no resolution from zoomcar customer support even after multiple follow-ups.

Hence requesting your support to get this refund as early as possible

Thanks,
Prem kumar

I tried pedl for the first time today. After i was done with my ride, i went back to the pedl station to return the bike. I could not end the ride as it said the bike was not at the pedl station. I tried atleast 3 pedl stations nearbym but still was unable to end the trip. It's been more than 2 hours now, i am still unable to lock or end my pedl trip. I am incurring unnecessary charges.

This is extremely urgent. I started a trip on the number, [protected], Under the name of Sarosh Chopra, Cycle Number - 3240193. I did exactly what I''m supposed to do when starting a trip.I unlocked the cycle, parked it at a station and clicked on "End Trip". For 3 hours the trip did not end. When i got done with college and returned to the station to unlock a Cycle, my trip had not ended still.

According to your unprofessional app, It states that if you leave a cycle at a station for more than 10 Mins, it automatically ends the trip for you. Contrary to this stupid message my trip did not end. I tried ending the trip again at least 10 Times, untill on the 11th time, I get a message saying that the station is full.

What kind of service is this ?

You guys have Horrible and I mean Horrible Customer Service and an Unresponsive and Pathetic User Experience Mobile Application.

Refund my money and stop acting like thieves.

I have been subscribing Pedl (Rs. 49 per month with 1 hr free time) for last couple of months at New Town, PIN 700156 (Kolkata).

Yesterday, I took Pedl cycle number 3174880 from New Town bus stand to rode to the NKDA market in 5 minutes, parked at cycle point and tried to end trip many times.
But the app did not end the trip.

Then I went to get vegetables from the market, but it did not end trip automatically after 10 minutes as it is supposed to do. I tried again but the trip did not end.

Your help was of no help as it has a set of stupid options which effectively lead to "Try Again" "No, thanks" "No refund" " No end trip request in last 5 minutes" and so on.
After about 5 hours the trip ended after I called your Chinar Park outlet.

5 min use - 5 hours charge
for no fault of mine.

I lost all my free time for the day on the top of it I was charged Rs. 8/-
And I had worry for all the time. I desperately tried find how to contact you without success!

I have similar experiences before also. And I was charge and my renting time was not adjusted with my free time on 19th October 2018.

I pray:

1. You (Pedl) improve the Mobile App
2. Improve the help so that it really helps.
3. Clearly indicate phone number where I can contact an employee who can help.
4. Clearly indicate email address where I can contact.
5. Return all the excess amounts charged and all my free time lost by extending my subscription. I do not know how you can reset my worries and anxieties caused by your bad apps.

yours sincerely,
Alakananda Mukhopadhyay

My details:
1. My phone number used to book cycle is ...
2. Cycle number was 3174880
3. I took cycle from New Town bus stand to NKDA market (5 minutes)
4. Date: 15 November 2018 Time:9:19 to 2:13 pm.

Booking:JPS64XTLM
I had booked a Mahindra XUV 100 under 30% discount offer. On the day of booking i got a call that booked car has met with an accident and they upgraded me to Hyundai Elite i20 sportz without any additional charge. There were damages on the car exterior and car was not properly clean on the inside. I gave back the car in time and in exactly the same condition as it was picked. I have been charged Rs 1000 as cleaning fees and when i questioned the charges they shared 3 images with me stating It was handed back in untidy condition.
My concern:
1. Images shared do not belong to the car i used. I asked them to check the images and car and verify. But even after telling them 4 times, they are claiming to be right.
2. The pick up checklist itself stated that the car is not clean inside. Then why should i be charged if i havr not made it untidy and received the car in same condition.
3. From the images. It can easily be distinguished that this is a car which has not been used or used for long time without Cleaning and the car i used looks completely different from inside.

I have even written to zoom car ceo and founders about this but the conversation is still on the same lines as on emails exchanged with them.

Kindly help to get the incorrect charge removed from the booking.

Please let me know if any further information is needed.

I didn't wish to continue PEDL (Mob. [protected]) service still forcefully without my concern RS.49 got deducted in advance from my paytm wallet on 14 Nov 2018 for the PEDL service from 17 Nov 2018.
Refund my amount back to my paytm wallet as I don't want to continue. I paid for 1month that's enough.
Without my concern how can my amount got deducted at 3.30 am?

Sir, i booked creta on 14 november for 6 hours from 1 am to 6 am but after i droped at location some small amount of scratch over to bonnet.
But i make sure that this scratch is not done by me and they fined me 1000 rs for that small scratch. I really don't know when this happen. So, i provide you some photos and videos of this scratch. This photos you confirm that there had already scratch before i picked up.

Hi,

My name is prosenjit das. I booked a pedl cycle (Cycle number:3224981) from chiner park, rajarhat zone and i locked in solis, rajarhat pedl zone after locked i could not end my trip now it 18hrs passed still i could not end my trip yet and my money is also being charged as it is connected with my paytm wallet. I already informed help and support centre zoomcar app side. But i did not received any msg or call or any help from your end. Please help me as soon as possible.

As soon as i saw that the damage charges were applied on my zoomcar account, i called the customer care and told them that i have the complete video of the car and there were no damages whatsoever. They said that sorry sir, the charges have been created by mistake and the issue will be resolved. But the issue was not resolved and so i called the customer care again and they gave the same reply again. The car which was given was very old and had bumps and dents every where, and the interior was also very bad. I sent a detailed feedback for the same as well as while taking the car i even called customer care and asked them to make note of this. I even have the video of the vehicle. After all this i still get an email saying that the recovery notice has been issue.

Booking id: jps64b90u
Car no. : ka51aa7436

I got a recovery notice on my mail today, saying
It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10075 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10075 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi team,

I booked a cycle 3190433 stationed at my office location & used it for around 15 - 19 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 40 minutes ride. Could you please assist in ending the trip. Kindly have a look on the issue and resolve on priority.

Cycle number 3190433
Name - renu
Area - bsr mantralaya, iti layout, sector 2, hsr