Zoomcar Complaints & Reviews

I have subscribed to PEDL cycles one month plan and I've 1hour of free time per day without getting charged. I took a cycle around 8.48pm and stopped at 9.04pm and yet Ive been charged 6rs.
I still have some 40+ mins of free time for the day.
There's no feedback or customer Care number linked to pedl cycles.

Cycle no 3211548.

It doesn't make sense why I've been charged even though I've taken...

I have purchased a subscription of ₹49 from pedl.The amount of ₹49 was deducted from my Paytm wallet.But after taking the subscription I am not able to take the ride of 1 hour daily as promised by pedl.Instead PEDL is deducting the amount from my Paytm Wallet after taking subsequent rides.Also there is no reply on my mails that I sent to zoomcar customer care.This is highly unprofessional and is cheating the customer.My details are as...

I used a PEDL cycle today from one PEDL station to the another. When I finished using the cycle, I tried to lock it by sliding down the lever on the lock but cycle was not getting locked. Because of this, trip is not ending and it is on for 8 hours now and I am being charged for no reason. I had used the cycle for only 20 mins. As I have a monthly pass, I should not be charged a single rupee. Customer care is not providing any help.
br...

I have booked tata hexa for 4 hours which cost me 448 but unintentionally i made some scratch during parking the car for this they charged me 10000. I am here on this forum just to raise an awareness. It is a request from all the customers please dont use zoomcar for booking instead use mychoize car booking company they are much better in their charges actually charges are reasonable. Atleast they dont charge 10000 for just a scratch. Zoomcar...

Hi,

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it didn't happen. Even the 10 mins automatic end trip also didn't happen. Now the app is showing an outstanding amount of 87 but i never used the cycle after locking it.

City - bangalore

Cycle no.-102423

Mobile no. - [protected]

Now i am not...

I had subscribed to pedl monthly plan of rs.49.

1st day i got free ride for 60 mins.
After the 1s day every subsequent day till date, app is deducting extra money from paytm wallet even after having free minutes of day left.

Kindly find attached screen shorts for more reference.
It illogical having a pedl subscription and we have to pay extra money for it even after having free minutes for the day...

Hi team,

I have subscribed to zoomcars monthly subscription rs. 49. Every day i will get free 1 hr ride. Since 2 days i had experienced when i start my pedal they required me to deposit into paytm wallet moni, um 36 rs.

When i have end my trip zoom car was deducted from my wallet instead of i had free 1 hr riding.

This is ridiculous and disgusting service of zoom car.

As well, when...

I have subscribed to pedl cycle for one month with rs. 49/- on 06 oct, 2018
At start i got free 1hr rides daily but on 20th oct, 2018 my money is getting deducted even i have subscribed with monthly plan.
Total rs 3/- got deducted please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?...

My app is showing a message from last 4 days that you had an open complaint for last trip and i am not able to use pedl app anymore. This is hopeless and frustrating since i am a very regular user of cycle. They even don’t have a proper resolution mechanism in place for such issues. Overall a very disappointing experience. I don’t know from when i will be able to use pedl cycles again?...

Hi sir,

This is with regards with booking #jps64t910 on 18 oct from 4.30 pm to 11.30 pm. I have paid 2590 for this booking. I was travelling with my in laws who are senior citizen, my wife, sister, brother and a 2 years old kid

I went to collect the car from the office, no one was there to handover the car, so i have to open the car through the app.

I took this car to see durga puja with my family...

I have subscribed to pedl cycle for one month with rs. 49/-. At start i got free rides but from 19th oct, 2018 my money is getting deducted even i have subscribed with monthly plan. On 19th oct, 2018 my rs 9/- got deducted from paytm balance.
Total rs 9/- got deducted, please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?
From last two days i'm not allowed to use pedl...

I have subscribed to pedl cycle for one month with rs. 49/- on 06 oct, 2018
At start i got free 1hr rides daily but today 21st oct, 2018 my money is getting deducted even i have subscribed with monthly plan.
Total rs 9/- got deducted please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?

I am using this in kolkata.

Regards
Mohit...

My booking id: jps64eg1y. Dated 15/10/18 (06:30pm) till 17/10/18 (03:30am). I had returned the car to zoomcar representative mr prakash (Mb: [protected]). He had inspected the car thoroughly and had given us the noc for the same as there was no damage to the car. Afterwards i came to know that i am being charged rs 2000/- for the damage which i had not done. How can you claim me this amount after you have given the final noc after delivery...

Booked cycle no. 3242538. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 73 rupees (Still counting) and already it took 57 rupees from my paytm account, even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guysbr...

I am unable to end trip for cycle number 102562. It's been going on like that for more than an hour. It is midnight. I got to go to bed. I have given the request to end trip for like 25 times but nothing is happening. This trip is supposed to be a12 minutes trip but it is going on and on. I am gonna go to bed. If it requires i'll deal legally tomorrow. It really questions the purpose of convenience for which we use pedl. Just end this trip....

I started the trip with cycle no: 3230108 on the iisc campus on 17th october at 2:17 pm. Couldn't end the trip after i reached my destination within five minutes. Tried in the evening and the night but the app just kept saying cannot end trip please try after sometime. There is no number to contact and make a complaint too. With the help of a friend i got a number the next day and the customer care executive ended the trip on 18th october....

We were about to take a car from coimbatore airport today morning by 8 but because of the office members carelessness we have to wait here for an hour to get our car they were not ready to hear us. One of them is constantly giving us an angry look and other went somewhere. We were just sitting here knowing nothing to do... Bloody hell of a service and to mention the cars are not in good condition atleast to start. Please zoom car provide...

I had taken a car also mention my case number in subject

1 they had hand over the car with dent luckly i took a video in morning while taking handover
2 while filling the form the executive told me just click ok as this are pre dents and known so i did so.
3 in evening i had had over the car to the pickup guy with the condition i received
4. Not in hr or so after more than 12 hrs i get a notification that...

Zoom car is cheating people by their application.
They do not provide any executive to give and take cars but they park it some where and ask you to unlock the car with their zoom car app. And use while leaving also they want you to leave the keys in car and lock it.

I made the booking and when i got to know that there is no executive there. I cancelled my booking but their app was not allowing me to cancel the booking....

Hello team,

I am here to share my experience with zap cars by zoomcar.

I was a zoomcar fan before this incident. Personally i am very much disappointed and regret to get the sympathy from zoomcarand asking for money.

Before moving forward let me share the details what happned with this booking.

I have made the booking for ford ecosport before and then 2-3 days before delivery...