Zoomcar Complaints & Reviews

I was unable to lock the cycle at nearest station and i was in hurry so i kept the cycle 3171605 to the nearest station. Please lock it as i m getting charged unnecessarily. I am unable to lock it and now i am far away from that area i can not go there again lock it. Please help and let me know the status. I am worried about it. Please lock it by your side as soon as possible.

I have booked a ford figo for around 5 days to roam around assam /meghalaya (From 03 nov 2018 to 08 nov 2018). The booking was made prior 40 days to the trip (Booking id # jps64dhog), with zoom car guwahati. Just 2 hours before the pickup time an executive called me and informed that the car i booked was not available because of maintenance issues. When asked about any other car availability they said they are extremely sorry and no other vehicles are available and the refund will be initiated. I was shocked to hear that as all my holidays were planned according to that. They didn’t give any consideration as it was my first booking with zoom car and the booking was made 40 days prior to the trip. My huge amount of time and money was wasted because of this kind of action by zoom car. I had a very worst experience with zoom car by spoiling my trip.

Regards,
Shyam

I had a very urgent trip and booked a scorpio for 10 hours (200 km free and without fuel), from 7:30 am to 5:30 pm with pick-up/drop-off at manipal. The earlier day at 6:30 pm, i got a call from customer support that the vehicle i had booked was not available because it was sent for servicing. They only offered me 5 seater hatchbacks while i was in dire need of a 7 seater. No other 7 seater was available except the fortuner (Pick-up/drop...

I booked a car from zoomcar scorpio. While returning the car got punctured and we had to replace the tyre but the tools weren't good enuf so we weren't able to replace it. So we contacted zoomcar about it and this issue would delay while giving the car on call they forced me to do the extension while promising they will refund and when it came to refund they took their handsoff. That female santoshi told clearly on call that you will get refund for it once u pay the amount. Than i got a call from deepak regarding the same thing we had a long conversation on this and he promised to gave a credit of 490rs even that wasn't valid. They told that they will still check and call within 1 hour which they never did after 2 hour when dey called they are like we didn't got recording i gave them the number from which i called but still nothing and finally after sometime they found the recording and after hearing the recording what they did was a unexpected cheap behavior they told that u won't get any credits not even 490rs upon that charged us 1000rs for smoking in car without any images or proof of it.. Simple revenge

Someone is using my driving liscence and booking cars from your application, my name is chetan nagrani you should do something about it, otherwise i have to file an fir and i don't want that bcause i also want to use zoomcar service please take some actions asap you can contact me on [protected] i have uploaded my driving liscense may be it will help you to catch the fraud person thank you

Hi, i booked cycle 101302 from pedl station at cbg clubhouse, palava city, dombivli yesterday and within 15 minutes i end the trip. So i should charge only 9 rupees but still it is more than 15 hours passed and trip is not ended. It is showing more than 300 rupees outstanding from my paytm. Very bad app zoomcar. Very frustrating and very bad service so ridiculous. No customer care. You are making lots of people fool. I will go to consumer forum and complaint against you. Please end my trip and nil my total outstanding. Please do it asap.

My name is elisha chrisbel, the booking id: jps64xajb, i booked zoomcar on 8th nov, and i've been charged with missing documents and cleaning charges adding up to 3000 rupees. These are charged for something i didn't have nothing to do with. Why am i charged, and i'd like you to kindly check it through and exempt me from these false charges. Thank you!

I had taken the zoom car for 12 hrs, but before completing my journey and submitting the car, my car was already unlocked from some other user as a result of which my speakers which were in the car were missing. I already had the car keys with me irrespective of that some other user was able to unlock the car and take my important valuables. Even after other journey i went to check the car, but it was missing. I want to complain regarding the fact that how can anyone else can unlock and take things from anywhere before you actually submitting the rented car.

This is zoomcar case 1040748 (Query discussion with zoom car) whereby it has been justified that damage of rs 4000 is as per the policy. I treat this as fleecing customers through threatening means. The vehicle provided had at least 20 different dents and scratches and when the car was returned, there was no way this additional scratch if it was, can be identified. So it seems it was a strategy to provide a car with dents so that you find it difficult to prove and the staff demanded that i as a customer can go wherever but i will have to pay come what may. So i paid out of risk to my life. But more than that the model of damage of a dent or scratch is a pure testimony to fleece customer and this needs to be brought out to public forum so that customers are aware of the model. This was done in ranchi. Date: 15th oct'18

I have booked cycle no-102128. I tried ending the trip but it's saying pedl station is full, no empty slots even though there are only 2-3 cycles. It's been 3 hours and i am unable to end the trip. It's very frustrating and please end this trip. It's charging continuously. Moreover there is no contact number available so that we can do direct complaint, this is even more ridiculous. Fix this issue asap.

Name - umang shukla
Location - mahindra city (Chennai)
Cycle no - 102128

Dear zoomcar/pedling
My cycle no.3255116
I started trip 8:48, from my room to hotel, when i'm reach there and trying to end trip from 9:04 pm, but it is enable to end trip, i'm trying many times to end trip, but not possible to end trip, right i'm also trying to end trip but it shows sending you request
Please do the needful, as soon as possible
And please refund my money

Hi,
Pedl,
I have booked a cycle 3204918 and still not anable to end trip.I have traveled 1 km and for stopping it I have travelled aprox 2 km and 5 stations.Please improve your locking/unlocking mechanism.

Another issue is that I have a subscription of 49 recharged on 6 nov, I am not getting one hour free daily ride.

Please resolve these issue as soon as possible.

Zoomcar failed to reimburse the fuel charge which i filled during the trip. It comes to around 1500rs in total for two trips. Now they are asking me to charge 8000rs for damage which i dont even aware. Their parking lot was an open space and adjacent to a road. Why should i pay for the damage if someone else has caused it. I submitted the car with no damage and zoom car is doing false accusations. We need to teach them a lesson for these kind of easy money making tricks.

Dear team,

My name is rupesh k mishra
The concern is yesterday i went to a my one friend house who located in noida sector 62 a and the name of society is brickland residency and i reached about 1: 30 pm and after that i came down at about 3:30 and saw a red color i20 hyndai car stand / parked behind my car. The car number is dl1n-a-1611 and this car hired by zoomcar.com after that discovered / search whole society same car hired by which person but no anybody found in same society after that 3:49 pm start to first call zoomcar customer care and the number is [protected] and total call duration is 5 minutes and 11 second.in same car i asked a lady (Customer care) who hired same car from zoom car please share the number of person or you inform that guy so that remove same car because my one important meeting time slip due to same task so that lady told me within 15 minutes you get call and problem solved after that wait 15 minutes but not get any call so again try same number at 4:08 pm and total call duration 3 minutes and 33 second and in same call again ask about the number of that guy who hired same car (This time one man talk to me) so he told me again 15-20 minutes get result when not get result again then plan to complaint police so after wait long time not get result so that dial 100 number police complaint after that one pcr come and they search car outer side for any incident in car who harmful because no have any information about same car after that police guy told me again try to customer care and he will be talk so again dial call 5:06 pm same number[protected] and total call duration 3 minutes and 24 second again assured 15-20 minutes get call. After that call to sub inspector same police station about solve the issue after that he come and explain about same story so he again told me dial the number customer care so the time is 5:22 pm same number[protected] and total call duration 2 minutes and 4 second (My dial number is [protected]) when inspector talk to customer care guy so he told him call to police and resolve same we cant help.
After that i plan to car handover the police.
Before same story continue i need some question answers

Why you given customer care number when not have any worth for same because its totally waste time 2 hours?

Finally plan to tow same car from crane and send to police station after that call to crane company and he charged 1000 for same loading and in presence of sub inspector mr. Singh mob no. ([protected]) same task done.

Due to same lacking and miss guide my lots of time waste and as well as yesterday some important meeting, task missed even festival celebration time missed.

For same miss guidance and lacking of customer care i will be lodge complaint and case of harassment that company ms. Zoom car

Photos attached car parked to car load with screen shot of customer care dialing

They are cheaters, they will easily take your payment on the name of security deposit, but at the time of refund they will teach you their policies.. Now its been 20 days, i didn't received my refund. Every time they are giving me a new date.. My booking id is jps64tn3b. They have policy to refund the amount within 25 days as last time they told me. I have recording saved in my phone. Now they are requesting me to wait till 19th of november which will be the 31st day after booking, so will they provide me the penalty

There was no prior intimation given by the zoomcar people. Even when they came to drop the car they could have said this issue, just like their other basic policies of not drinking or smoking. This policy also was given in the mail in a very small font at the end of the mail which can be ignored very easily. And there is no warning system. The driver slowed the car the moment the beep was heard. This is a case of hidden fraudlency by the company. It was only when we had reached a certain distance we realised that there was a fine of 2500. How come even a warning was not issued. This is total cheating on the behalf of zoomcar
And such a hefty amount is not even taken by the police was done. Kindly look into the matter

Hi,
The pedl cycle 3199189 that i booked had a faulty chain; it kept coming off time and again. I was able to put it back couple of times. But then it came off and got stuck. I wasn't able to put it back on. And the next cycle station is close to 1km away, so i can't carry the cycle manually to the next pedl station.

Also, there is no customer support in pedl app for such scenarios; how do you expect customers to reach out to you?

Please fix the cycle chain and close my trip.

While booking a car, i uploaded my license to my friend's zoom car account! When i uploaded my driving license to my account, it says license already used! I m afraid that it might get misused and i want to remove my driving license from that account or at least delete that account!!
I dont want it to get misused and i want the team to do the needful asap!!

Dear Sir/Madam,

We have booked zoom car – KA03AF5881 on 7th Oct from 1 PM, till 5PM. (Booking ID : JPS64EJZF).

We took the car at 2:30 PM. While taking the vehicle from pick up zone, we found that the car front is damaged;Even the previous user also mentioned in the zoom car app about this damage.

We clearly mentioned those issues in the check list before taking the car. Also we have images of the car damages before we have taken the car from pickup location.

After we drove the vehicle for some time and found that car's gear was having problem. Immediately, around 3 PM itself we called zoom car customer care and informed that vehicle is not moving further.

Then, Zoom car personnel from Keys hotel Whitefield inspected and confirmed that Vehicle cant move further and they informed to zoom car customer car also.

We stood almost there for more than 4 hours tolerating mosquito bites, due to lack of immediate support from Zoom car customer care team.

They asked us to pay initially INR 15380. When I asked for break-up cost for 15380. They suddenly reduced the amount to 7000 and asking me to pay.

Now, Zoom car is threatening with criminal or legal proceedings, if I dont pay 7000. I am asking the exact invoice for vehicle repair mentioning what was replaced. As a customer, I have the right to ask why I need to pay for 7000.

Zoom car is not providing the proper invoice for vehicle repair and they refused to reveal these details as per their internal policy.

Due to all these incidents :

1. We were almost stranded for 4 hours in mosquito bites, with no proper assistance from customer care.
2. We suspect that there might be some hidden issue with gear mechanism, which was not recorded in zoom car app.
3. We are stuck, due to improper vehicle provided where we have controlled with our experience driving.
4. We lost the entire plan for the trip and lost more than half day by waiting until roadside assistance guys arrived.
5. Even after informing each and every detail to the customer care prior to the service and providing all necessary proofs of the damages, the customer care team took lot of time for appropriate action.
6. Instead of providing better assistance from the Zoom car team we were charged additional amount of Rs. 7000/- for the damages(which were not made by us and already present before taking the car – which was also mentioned in the check list by us).
7. This also shows that Zoom cars are providing cars which are in bad condition and which has no safety.
8. Without proper communication from the Zoom car service team, we were asked to pay additional amount and also a legal notice was sent to us.

Instead of providing quick service and providing compensation due to our loss of time for getting the vehicle repaired during our trip, we were charged unnecessarily.

Could you please take necessary action, to resolve this issue?

We made a booking with zoom car : booking id - jps64fc3p.
When we received the car it was in apathetic state with absolutely no fuel in the car. I refilled the car with 1500 rs fuel and as per policy i uploaded the bill for a refund. I now see that a refund of 889 only has been generated and 500 credits given.
It is absolutely not right to block someone's money as credits when you have already charged for a car with fuel.
Customer care does not entertain my concern and emails are not answered.
In a small way they are fooling around with consumers and we are helpless about it.

Looking for some serious help on this as zoomcar once a great option for self drive cars is now looting and fooling people around.