Zoomcar Complaints & Reviews

Hi
I booked a pedl at near about 10:30. I used it almost 10 mins and park it from where i have taken it. Its in pedl station only but atill i am not able to end the trip... Almost 1hr i have waited over there to search other staions and go there and try to park and end the trip but still the same result. Its disgusting. I locked the cycle and left.. But its charging me every min. Please end the trip as soon as possible.
Cycle-3241862br...

The car i booked on 14 oct 2018 suffered a few scratches and while i was shocked at the rs.4000 damage charges levied by zoomcar guys, i trusted them and accepted to pay.

But their site https://www.zoomcar.com/bangalore/damage_charges
Clearly shows in which case such charges are to be levied, which somehow is not known to their guys.

I feel cheated at the way such a hefty damage charge was unreasonably...

1 24 oct 2018
2 cycle number - 3200438
3 user number-[protected]

I started the trip with zoomcar cycle, the cycle got unlocked immidiately after scanning the qr code successfully, however it didnt get locked as it was damaged. We tried to search the cycle since 24 hours, but failed to find it.
No body came fr help as i wanted to lock it. Comapny is unnecessarily charging me extra amount and i dont want...

Hi, i have used cycle no. 3200117 for around 12 mins on 23 october at 4.53 pm. I went to cycle station and locked the cycle after using it and i tried ending trip but it didn't end. And the meter was going on. After around 2 hr 30 mins i got the message that we have found your cycle locked at station and we have ended the trip for you.
In their app they have mentioned that if the cycle is locked on the station the trip will automatically...

The car was not located where the map was showing i had to manually search for the car. Then i called customer care they were not helpful themselves they told it's parked in front of "global consortium pvt ltd" it was not there as well.

When i located the car manually the car didn't got unlocked for 1 hr i kept on asking customer care for help but they said no one is there for assistance to come and help

I had...

Hi zoomcar pedl,

This is yashwanth, i have a zoomcar account with registered mobile num : [protected].
I have used cycle from zoom pedl service last night in pune and locked cycle within 8 mins of my ride, though i parked the cycle and locked at parking point i still cant able to end the trip from my app and its still showing trip in progress,

Request you to help and end the trip as soon as possible,...

I have booked a zoomcar home delivery from 5 oct 2 pm to 8 oct 1 am. But the driver didn't came on time to pick the vehicle.. For which i have been charged rs 5610. I have placed a complaint in this. Zoomcar authority said that they won't place any charges for extra time. Being a regular customer, i don't expect this. Please clear this. I am unable to pay the amount....

Hi,
I booked a pedl cycle from csa department, iisc pedl cycle stand at around 1:50pm today. I rode for maximum 15 minutes but as the trip is not ending the pedl app is showing a time of 4 hours 15 mins with a outstanding amount of 78 rupees, while i hardly rode for a trip which might costs a maximum 9 rupees.
So please kindly help. As a regular customer of pedl cycle i did not expect this type of glitch and i want a proper...

Hi

My email id is [protected]@gmail.com

My account has been blacklisted without any reason.

Even i tried contacting zoomcar through mail and call, but it wasn't successfull.

I am a loyal customer for about three years and facing this issue is a mere headache for me.

Because of this i am not able to book many booking which i intended to.

Please revert...

Hi, i am vijay b. I wanted to book a ride on 23th oct 18 at 7.45 pm, so i unlocked the the cycle with no.3182792 at d. P road, bremen chowk, aundh pune. But then with manully unlocking the cycle i deicded end the trip, but i am unable to end it. And my trip is stil going on. At this point of time 19.02 hrs i. E-345 rupees. What should i do about it??? I think the increasing amount will be deducated from my paytm account. I am not able to...

I locked my cycle and clicked on end trip, it didnt happen. Asked me to lock at pedl stations but i couldn't find any pedl stations nearby. Neither did the app help me to find one. Hence parked the cycle infront of police station. Now am being charged extra, and the money keeps on increasing every hour.

Please look into this. And please provide a way to talk to pedl customer care. I've been trying to reach you guys from 4 days,...

My 2nd trip with zoomcar was nothing but a horrible, no worst of the worst experience. I had to cancel my entire planned trip and drove the car with in city. I hired a zoom car in bangalore from 16 oct 2018 at 16:00 hrs to 22 oct 2018 20:00 hrs, i came across the worst treatment form zoom car service. Zoomcar is all about customer harassment. I am serious! Zoomcar is money making service i would say instead of customer care service. Guys...

Reference to booking id jps64v927 on 19 oct, 2018 (Brezza).
Zoomcar have falsely charges inr. 2000 stating some damage. Whereas the vehicle was returned in as is condition (Condition same during pick-up and drop-off).
Moreover no person from zoomcar handed over vehicle during pick-up, nor received the vehicle during drop-off. When the consent between two parties (Customer & zoomcar) is judged. Zoomcar is not supposed to levies...

I started a trip on cycle no 3240213
and tried to end the trip on given pedl. Station. But trip was not endimg and they charged extra 3 rupee for extra timing which got over.
I believe they are doing it with all other as well and its there strategy to earn more by making fool out of consumer.

Its not about money but if you cheat peoples you arr not going to succeed.
I am attaching a proof of screenshot...

I'm a regular customer of zoomcar. I had uploaded my liscence in my friend's account [protected]@yahoo.in coz of some issues and my account is [protected]@gmail.com has been blacklisted without any notice or mail.. This isn't the way to treat someone. Also when i'm asking to remove from the list no person from zoomcar is ready to do that... Very much disappointed coz they aren't helping me further...

Dear sir.
My mobile number [protected], my mail id atanu. [protected]@gmail.com.
My current plan is active rs/-49 which valid for 30 days and daily total one hour free but yesterday and today extra amount debit from my paytm account in spite of free ride has stock. Transaction details are given bellow,
1.22.10.18 near 8.10pm
Cycle no-3224017
Invoice no-inwl[protected]
Invoice date 23.10.18
br...

Recently i did bought subscription of 49inr that was valid for a month but it worked for me for around 2weeks and now for every ride it is charging me from my paytm balance.
Fraud! Fraud! Fraud!

Complaint from app but no response even no contact number to call on, nothing is there. Never subscribe to it.

Pedl (Plus subscription) is a total fraud....

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it didn't happen. Even the 10 mins automatic end trip also didn't happen. Now the app is showing an outstanding amount of 576 but i never used the cycle after locking it.

City - bangalore

Cycle no.-3244443

Mobile no. - [protected]

Now i am not able to take another...

Hi Team,

Although I have 49 Rs monthly subscription plan and as per plan, I can use the pedl cycle for 1 hour daily.Few days I enjoyed that service but now whenever I start a trip, money is deducted each time.
Don't know why is this happening.I have mailed [protected]@zoomcar com and they responded in few queries but now they are not responding.

Worst service they are providing here in Kolkata and due to this...

I have subscribed to PEDL cycles one month plan and I've 1hour of free time per day without getting charged. I took a cycle around 8.48pm and stopped at 9.04pm and yet Ive been charged 6rs.
I still have some 40+ mins of free time for the day.
There's no feedback or customer Care number linked to pedl cycles.

Cycle no 3211548.

It doesn't make sense why I've been charged even though I've taken...