Zoomcar Complaints & Reviews

Zoom car team,

I appreciate the sincere response you gave and refunded amount on previous issues few days back. But let me ask you why it's repeating. Again yesterday i ended a trip after locking cycle at genuine pedl station and ended trip, but it kept loading and request fails at your server end. Its not any network issue at my internet as i use wifi of siti. After certain hours it automatically ends and i have due of rs...

I have just logged in into pedl cycle from pune university, but the lock has not opened for long time so i have canceled that trip and i got message in app also as canceled. Now i am getting message as 740rs outstanding. This is very unfair. Please help me out i am student and this issues are very bad. Its very frustrating. Already 36 rs has cut from account and as they are saying 740 remained....

I have used cycle for 5 mins then i parked at right place, but unable to end tip since there was some technical glitchs, hence the application was keep on charging till my wallet becomes empty. This is so insane! Ridiculous people, why dont you have customer care to talk directly, everytime some issue happens and the application says bla bla as per our records, no option to end trip forcefully no proper support during issues.

Cycle...

Hello.This is regarding the zoomcar. I booked through the zoomcar app on 27 October 2018 for a 11 hour long trip for 55 kms limit.I returned the car at around 6:30 PM at Kailash Colony zoomcar agent in Delhi, and the zoomcar agent happily waved us goodbie reporting NO damage and no complaints against the car.
Next day when i opened the zoomcar app to see refund status, it showed me an outstanding payment due of around 10, 000 Rs. I...

Dear sir,

In regards to damage clause, zoom car is charging a ridiculous cost of rs. 6000 for a small dent, while their website claims, that car is been 100% insured and need not worry about the damages and then they charge damage expense, every customer is charged for insurance, why are they charging a damage expense., even if there is a charge to be paid, firstly they need to get estimate, claim an insurance, the non claimed...

Regarding booking id:- jps6443gk.
Self taken a car booking for 12 hrs and 120km free at vijayawada eenadu stop benz circle, while pick observed very low fuel and asked the zoom car representative of that location, he just replied you have to fill the fuel and climb a bill for refund.
And the same self had done by uploading my bill in app.
A day later got refund intimation through app of 156 /- rs only, instead of self...

This is extremely urgent regarding zoomcar pedal... My pedal no. Is 3198091. I am not able to end my trip even i parked it at active station in balewadi pune. Still i m trying to end the trip from last 1 hour but its not working and i tried many more time again and again and continuously my deducted from my paytm account. And help option in zoomcar pedal is also not working. Make it concern and provide me my money back....

Hi.
I would like to confess the reason why i didn't pay the outstanding amount of my last booking - jps64et23
I used your zoomcar for the first time. I didn't know that if the km exceeds we have to pay though i had been extending the tour ending time twice by paying 78rs (I travelled to about 120km with 50km for free and buyed extra km for rs.500). Still i was ready to pay the fine of rs.2, 400 for making me and my family wait...

This is so disappointed, i booked one pedal near 13th cross 20b main maruti nagar vekatesh a layout btm 1st stage near 3:30pm since approx 5:30 m trying to end my trip on same place but it is showing station not found and not getting end trip.
M getting charge again n again. And amount getting deducting consistently form my paytm.
I mailed direct form your zoom app but got totally improper non relevant answer.
Could u...

Hello team i am not able to unlock pedl cycle because my complaint is open.. Please close it as soon as possible. I have already taken pedl subscription so please make as early possible.

Why add complaint because cycle unlocked but lock was not opening and trip fare was calculating so that's why i made a complaint please solve this issue

My location pune

Bike no:3168479...

Booking i’d: jps64snyi
I booked a zoomcar from coimbatore firstly, we booked i20 but when we reached to take the car they insisted us to take another car because i20 was not available, the car was dirty from inside and the extertiors were damaged, so we complained them about this thing and made a video so that they can't blame us afterwards and showed to them but they insisted us to take the car and assured us that it will work fine...

Hi zoom car team,

I appreciate the sincere response you gave and refunded amount on previous issues few days back. But let me ask you why it's repeating. Again yesterday i ended a trip after locking cycle at genuine pedl station and ended trip, but it kept loading and request fails at your server end. Its not any network issue at my internet as i use wifi of siti. After certain hours it automatically ends and i have due of...

My cycle no is -3179465.. And i am unable to end my trip... Plz fix it as soon as possible.. I used cycle for 30 min and pay amount for more than 1 hour... Due to this problem and at last i am unable to end my trip.. I lock and unlock cycle at same pedal station... Whenever i am trying to my end trip.. Timed out shown on screen.. Your service quality is really very poor... Plz fix it...

I made a booking in zoom car with booking id # jps644x4s.

I've canceled this booking because the agent did not confirmed what i asked. Instead of answering a simple question she sent me terms and condition page links which did not answer my query.

Because of this i had to cancel my booking. Booking id # jps644x4s

The disaster moment happened when i saw a cancellation fee of ₹ 1, 190.
br...

I am unable to end trip, though i placed the cycle at desired location in palava city mumbai. Please look into this issue. Cycle number 101302.

I placed the cycle at station around 6pm on 26 october and trying to end the trip but after trying 1 hr i was unable to end it and fare is increasing till now.

Now, it is showing 200 rs to pay.

Please resolve the issue....

Whenever I try To unlock cycle it shows
You have a open complaint
I have paid extra money for that
And still my complaint is not resolved and my subscription is getting waste.
Zoomcar Is Looting People by getting one month subscription and costumers are unable to use the service.
And Let Me See When u'all solve my Problem...
I'am Waiting......

Whenever using zoomcar pedl services I am being charged extra amounts everytime by zoomcar pedl app. Not able to trip end everytime i am riding and later they(zoomcar pedl) are ending trip themselves and charging me extra money. Today I rides for 8 mins and actual amount should be 3 to be paid but app did not allow me to end trip and later they ended themselves and charged me 42 ruppes. The main problem is there are no customer support provided...

My concern is regarding booking number -JPS642CRL.

Details of incident :-

1.I picked up the vehicle at 10:30 AM from pickup point.Checked the mentioned documents, and updated the details on the app.
2.Around 8:30 PM on[protected], I dropped vehicle back at the parking.Again I checked the documents and other formalities on the app.
3.Till this time everything was alright.
4.Then I received...

I used pedl cycle for around 30 mins and ended trip that time it showed trip ended and decducted the proper amount. But when again after 2 weeks after coming back from vacation i opened my app to book cycle it showed my outstanding is more than 600 bucks and showed trip has ended after 2 days. I am not able to book your cycle right now but i really wanted to use it as i ride it 5km daily to reach my office. Please look into the matter....

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it shows that trip ended after that i go home and check app it shows trip not ended then i go station and again checked that and end trip that time also showed me trip end time. After few days i got massage from zoom car that your outstanding is rs. 1917.0 and end the trip but i never used the cycle after locking it.br...