Zoomcar Complaints & Reviews

I started the trip with cycle no: 3230108 on the iisc campus on 17th october at 2:17 pm. Couldn't end the trip after i reached my destination within five minutes. Tried in the evening and the night but the app just kept saying cannot end trip please try after sometime. There is no number to contact and make a complaint too. With the help of a friend i got a number the next day and the customer care executive ended the trip on 18th october. I was unfortunately charged 366 rupees for the trip!! And the executive asked me to to pay the amount first and then request for the refund.
Kindly look into the matter and please initiate a refund for this really expensive cycle trip.

We were about to take a car from coimbatore airport today morning by 8 but because of the office members carelessness we have to wait here for an hour to get our car they were not ready to hear us. One of them is constantly giving us an angry look and other went somewhere. We were just sitting here knowing nothing to do... Bloody hell of a service and to mention the cars are not in good condition atleast to start. Please zoom car provide an option to report i can't find it inside the app. Please do the need full and pleaase provide check your dealers for the condition of your cars. Also we had to push the damn car for meters to get it started... Worst service ever zoom car

I had taken a car also mention my case number in subject

1 they had hand over the car with dent luckly i took a video in morning while taking handover
2 while filling the form the executive told me just click ok as this are pre dents and known so i did so.
3 in evening i had had over the car to the pickup guy with the condition i received
4. Not in hr or so after more than 12 hrs i get a notification that there is a due of 2500 ad damage charges. I had return the car at 6 and i get a notification in morning 7.30. This is like duping the people
5 so i raised the quarry against the same.
Had attache the video of vehicle which had been shoot in morning 9.15 am 18th oct where the delivery guy (Md amanullah ansari ([protected]) is present in the car
6 also they had asked me to share the properties screen shot of video which had share the same with them (Zoom car)
7. My question is this why they dont ask the service provider to get the details when the have taken the hand over of the car, what image i received from zoom car is of morning 7.14 am 19th oct had also attached the same where if i had handover the same at 6 pm 18th oct. What if that had that is secondary that i have a video of 9.15 am where the scratches are visible in 30th second of video, if had didnt had that video then those people had charged me.

I m thinking these people and the agency are fooling people just by calming unnecessary charges as they wish.

Thanks & regars
Mustafa shaikh
[protected]

Zoom car is cheating people by their application.
They do not provide any executive to give and take cars but they park it some where and ask you to unlock the car with their zoom car app. And use while leaving also they want you to leave the keys in car and lock it.

I made the booking and when i got to know that there is no executive there. I cancelled my booking but their app was not allowing me to cancel the booking.
I e-mailed them and got a reply that their mail box is full. Then after i got a confirmation that if you cancel the booking then you will only get 3000/- which is your security deposit with in 3-5 days. And even now i did not get the refund.

Booking no # jps64a5gt. I asked them to refund security deposit on my paytm wallet because their link is not opening where they want me to update my account details. However they already have my account details by which i made the payment.

Please help.

Regards
Nitin
[protected]
[protected]@gmail.com

Hello team,

I am here to share my experience with zap cars by zoomcar.

I was a zoomcar fan before this incident. Personally i am very much disappointed and regret to get the sympathy from zoomcarand asking for money.

Before moving forward let me share the details what happned with this booking.

I have made the booking for ford ecosport before and then 2-3 days before delivery...

Hi i hired a zoom car and i colud see the refund is processed only for 664 what is this and what is the deduction taken for this and when i checked it is showing damage for 4000 rupees please explain this is not at all good please explain and process my refund in proper way i hail from chennai and i took car in jaipur why are the customers getting cheated like this please check until further action needs to be taken from my end jps64vvjn

Hi,

I'm not able to end the trip even after locking the cycle in the canopy pedl station. Unnecessarily the amount is getting deducted from my paytm wallet
This is the second time i'm facing the similar issue. Please end the trip as soon as possible and let me know how to get back the amount deducted because of this.

Cycle no: 103307
Location:canopy, mahindra city, chengalpet

Thanks!

We booked a zoom car from mumbai on 6th october.
The booking id - jps64ewcw
The advance money of 3000 is still not credited back to my account. It has been more than two weeks. I have also mailed a complaint through the zoom car app but nothing changed.
This kind of irresponsibility is not what we expect from this services company.
Please do the necessary to refund the money as soon as possible.

Hi,

I'm not able to end the trip even after locking the cycle and the cycle is parked in the canopy pedl station. Amount is getting deducted unnecessarily from my paytm account. Could you please look into this on priority and end the trip.

Please end the trip as soon as possible. And also pls let me know how to get back the amount deducted because of this issue.

Location : mahindra city, chengalpet
Cycle no 103307

Thanks!

I have subscribed to pedl cycle for one month with rs. 199/-.
At start i got free rides but from 18th oct, 2018 my money is getting deducted even i have subscribed with monthly plan.
Today on 19th oct, 2018 again same thing happened my rs 6/- got deducted from paytm balance.
Total rs 12/- got deducted please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?

I am using this in kolkata.

Regards
Mohammad ali
[protected]

Hi

I am zap associate and the zap customer support service is very worst. I never saw such worst type of support till now. The agents are shouting at the associates. Money will be deducted from my account if i call to the support we get answer as we don't know we don't have access to check then to whom should we call?

Fuhzir is the agent name he is just unprofessional agent i never seen in my life till now like this agent. He just disconnected call by saying he don't the information my money was deducted in my account.

I want to highlight this one and will take this issue to higher authorities how can he disconnect the call? Is he thinking we r calling for time pass r what? My registered mobile number with zap is [protected].

I want a clarification on this how dare he is to disconnect the call.

About a week ago i used zoomcar bycycle in kolkata and i was not able to end trip i tried a lot but maybe it's your app error i am not able to end my trip then after 2 days i got a msg. That i have an outstanding balance of round 800 something ruppee how could i used that much of your bycycle please check the record and clear that outstanding balance so that i can use zoomcar

I have used pedl yesterday #3226629 for 10 mins trip and since then we are unable to end the trip. This is second time i am facing similar issue without resolution. Tried to get in touch with help support but no response since last 24 hours. Amount payable is rs 3 but now it's reflecting rs 450
Also i see the deductionof rs 30 from previous trip, can someone explain me that as well?

Can someone urgently look into this last trip of mine with pedl

I have used pedl # 3227729 yesterday morning and i have been trying to get in touch with them on help desk but i haven't received any response in last 24 hrs. I have used pedl for 10 mins and max amount to be charged is rs 3 but now the trip coat it reflects is rs 426.

Can someone please assist in getting touch with them and urgently end the trip as this will be the last trip with pedl

Urgent response will be appreciated

Hi,

I had used zoomcar for my trip. When i reached there was no kne at the spot at first and no one told me to take pictures and video for the damages which were from earlier.
I used the car and due to my use there were scratches on the door. And front bumper.
As per the zoom car policy, multiple scratches are not payable.

When i told the representative about it he told that talk to customer care for this. And then he charged me for the fines of the scratches. Out of which one scrratch was there when i took the car.

Please help me.

Regards,
Mayur

I have booked a cycle having cycle number 3186267, I used this for a half an hour and locked at a place for 10 minutes, then I came and tried to unlock the cycle about to 40 minutes but it wasn't unlocked. another side there is no support from the company or even they didn't mention the support details.
After all this ### they took 36INR for a 1/2hour. paise gnad mare mera bsdklo.

Booked car from zoom car on saturday i. E 13th oct, 2018. While booking i have chosen location as banjara hills (Idbi bank) but zoom car has given pickup location as gvk one mall (P3 parking). As excepted there was heavy traffic near the mall i was unable to reach at given time. Pickup time was 2:00pm i reached at 2:30pm and dropoff time 6:00pm i reached there by 6:50pm because of traffic near mall and reach parking it took so much time. I explained all the details to zoom car but there are not accepting to it. When zoom car allotted gvk one mall, i thought to cancel it but booking was done on same day around 10:00am, as cancellation made within 24hrs of booking start: ₹ 200 or 50 % of booking fee (Whichever is greater) will be charged as booking charge was rs.928 if i cancel it i will get charged rs.464, so i have not canceled it.

I would contentedly pay the late fee if i have used the car, but here in this case i have not used at that time i was beside mall itself i was there to return it. After giving a huge explanation to zoom car they are not obeying what i say.
Booking id: jps64vnxm
I feel very bad for choosing zoom car.

Hello, i am using pedl service in pune. My cycle number is 103083. I unclocked the cycle and my trip started although the cycle did not get unlocked. I tried ending the trip but im unable to end the trip.
I have already sent an email to two of your email ids and have received no response. The trip has now crossed over 24hours.
I request you to immeadiately end the trip and refund my money back.

I have booked a pedel from zoomcar having number 3168148. I have used it for 10 min and then tried to end the trip at pedel station but request was not processing though.. Charging is still going on... I have tried at multiple station also but issue remain the same. Request you to please end the trip

Name : vicky
Cycle no - 3168148
Area - wipro, kolkata

Hi Pedl team,

This is regarding Re: [CASE:1011799] (Query Related to PEDL - I am unable to end my trip). I have raised this issue on 27th Sept 2018. But still unable to get resolution from you.

I was unable to end trip on my cycle after suing it for 20 mins. Refer screenshot. I tried to contact pedl customer care number but all calls were routing to zoom car bookings. Next day I got a message saying I have 99rs pending for this trip. But I have used cycle only for 20 mins.

1. Cycle number on which the booking was taken. -102004
2. City from which the booking was made. - Bangalore

I have been following up with support team almost 20 days but still no response from team.