Zoomcar Complaints & Reviews

Hello.This is regarding the zoomcar. I booked through the zoomcar app on 27 October 2018 for a 11 hour long trip for 55 kms limit.I returned the car at around 6:30 PM at Kailash Colony zoomcar agent in Delhi, and the zoomcar agent happily waved us goodbie reporting NO damage and no complaints against the car.
Next day when i opened the zoomcar app to see refund status, it showed me an outstanding payment due of around 10, 000 Rs. I was shocked as nothing was done by my side. I called the customer care to which the agent said that the car is damaged from under side by a hit or something and was checked during servicing of car later. My case is due as i am strictly standing against these false accusations.
I had the worse experience with zoomcar. Can't refer anyone to take zoomcar, instead go By taking cabs or arrange other means of transportation.

Dear sir,

In regards to damage clause, zoom car is charging a ridiculous cost of rs. 6000 for a small dent, while their website claims, that car is been 100% insured and need not worry about the damages and then they charge damage expense, every customer is charged for insurance, why are they charging a damage expense., even if there is a charge to be paid, firstly they need to get estimate, claim an insurance, the non claimed amount should be charged to customer post producing the bill..

They charging a fees mentioning that is what was there in terms and condition is unfair., as we understand for our own car, we claim insurance for damage and also would consider a premium increase amount and take an appropriate decision., here customer is not given choice to decide, even after paying insurance amount.

Regarding booking id:- jps6443gk.
Self taken a car booking for 12 hrs and 120km free at vijayawada eenadu stop benz circle, while pick observed very low fuel and asked the zoom car representative of that location, he just replied you have to fill the fuel and climb a bill for refund.
And the same self had done by uploading my bill in app.
A day later got refund intimation through app of 156 /- rs only, instead of self purchased 800 /- rs of fuel and filled in car.
Balance 644 /-rs should i put from my pocket.

And if fuel is in customer scope than you would have to take car rental only. Why we have to keep bills and roam around you and get this much less amount.
And if we call to customer care they are not at all giving reply for the above query and without any answer there were disconnecting a call.
If you are not going to return self money means, i'm going to raise a complaint i n consumer forum against you.

This shows that zoom car is getting down ward in quality, ethics and customer satisfaction.
Awaiting for your reply.

This is extremely urgent regarding zoomcar pedal... My pedal no. Is 3198091. I am not able to end my trip even i parked it at active station in balewadi pune. Still i m trying to end the trip from last 1 hour but its not working and i tried many more time again and again and continuously my deducted from my paytm account. And help option in zoomcar pedal is also not working. Make it concern and provide me my money back.

Hi.
I would like to confess the reason why i didn't pay the outstanding amount of my last booking - jps64et23
I used your zoomcar for the first time. I didn't know that if the km exceeds we have to pay though i had been extending the tour ending time twice by paying 78rs (I travelled to about 120km with 50km for free and buyed extra km for rs.500). Still i was ready to pay the fine of rs.2, 400 for making me and my family wait for about half and hour in an emty office thus forcefully delaying the car return timing. But 10, 000/- what the person has put by snatching my cellphone and entering it has a fine without any proof that the scratch was done by me. He harrased me and my friends for no reason in front of the public at the parking lot. He acted irresponsibly and smart at the same time by not telling me to take a video of the car the the checkout and then telling that i have made that scrath. The scratch at the car was at the first itself & the guy is not accepting that. Im either fighting for this in the civil court or i[censored]r ready to accept rs2, 400/- i'm fine.

Thanks

This is so disappointed, i booked one pedal near 13th cross 20b main maruti nagar vekatesh a layout btm 1st stage near 3:30pm since approx 5:30 m trying to end my trip on same place but it is showing station not found and not getting end trip.
M getting charge again n again. And amount getting deducting consistently form my paytm.
I mailed direct form your zoom app but got totally improper non relevant answer.
Could u guys really help me.

Hello team i am not able to unlock pedl cycle because my complaint is open.. Please close it as soon as possible. I have already taken pedl subscription so please make as early possible.

Why add complaint because cycle unlocked but lock was not opening and trip fare was calculating so that's why i made a complaint please solve this issue

My location pune

Bike no:3168479

Booking i’d: jps64snyi
I booked a zoomcar from coimbatore firstly, we booked i20 but when we reached to take the car they insisted us to take another car because i20 was not available, the car was dirty from inside and the extertiors were damaged, so we complained them about this thing and made a video so that they can't blame us afterwards and showed to them but they insisted us to take the car and assured us that it will work fine so we were in a hurry so we took the car and then half way we came to know that ac is not working but still we were fine with that and then at night the car broke down and we called customer care a couple of times and everytime they made excuse like we will call you in 15 mins and whole night they didnt came and in morning they came and then after completing the trip we returned the car and complained about all these thing and they said sorry and said we will refund some money which they didnt did and now after a month they are now asking for 10000 from us inspite of telling them everything they are saying we cant do anything you will have to give money.
Instead of improving the service, they are sending us the notice for 10000rs.
We informed them that the car was broken
Why did you insist us to take the car so that later you can slam with a notice?
We paid you full amount what ever they quoted and took a broken vehicle which shut down at night leaving us in the middle of no where and now they are expecting us to pay 10k?

Hi zoom car team,

I appreciate the sincere response you gave and refunded amount on previous issues few days back. But let me ask you why it's repeating. Again yesterday i ended a trip after locking cycle at genuine pedl station and ended trip, but it kept loading and request fails at your server end. Its not any network issue at my internet as i use wifi of siti. After certain hours it automatically ends and i have due of rs 249.
Cycle no-3192451
Customer-pankaj
Plz look at it as due to it i can't further use zoomcar pedl service.

My cycle no is -3179465.. And i am unable to end my trip... Plz fix it as soon as possible.. I used cycle for 30 min and pay amount for more than 1 hour... Due to this problem and at last i am unable to end my trip.. I lock and unlock cycle at same pedal station... Whenever i am trying to my end trip.. Timed out shown on screen.. Your service quality is really very poor... Plz fix it

I made a booking in zoom car with booking id # jps644x4s.

I've canceled this booking because the agent did not confirmed what i asked. Instead of answering a simple question she sent me terms and condition page links which did not answer my query.

Because of this i had to cancel my booking. Booking id # jps644x4s

The disaster moment happened when i saw a cancellation fee of ₹ 1, 190.

Kindly refund this amount as this is not a fault of mine. Since, your agent did not clarify what i wanted to know, i had to cancel this booking. I'm attaching the screenshot of the conversation with this ticket.

Please refund the full amount including the cancellation fee asap.

Also if in any case, if i was right and the fuel for this 158 km is included with the booking, you can re-initiate the booking and i'd be happy to proceed further. Else do the needful.

I am unable to end trip, though i placed the cycle at desired location in palava city mumbai. Please look into this issue. Cycle number 101302.

I placed the cycle at station around 6pm on 26 october and trying to end the trip but after trying 1 hr i was unable to end it and fare is increasing till now.

Now, it is showing 200 rs to pay.

Please resolve the issue.

Whenever I try To unlock cycle it shows
You have a open complaint
I have paid extra money for that
And still my complaint is not resolved and my subscription is getting waste.
Zoomcar Is Looting People by getting one month subscription and costumers are unable to use the service.
And Let Me See When u'all solve my Problem...
I'am Waiting...

Whenever using zoomcar pedl services I am being charged extra amounts everytime by zoomcar pedl app. Not able to trip end everytime i am riding and later they(zoomcar pedl) are ending trip themselves and charging me extra money. Today I rides for 8 mins and actual amount should be 3 to be paid but app did not allow me to end trip and later they ended themselves and charged me 42 ruppes. The main problem is there are no customer support provided by zoomcar for pedle/bicycle services. I am very much frustrated cause of this kind of frauds by zoomcar peddle services. Please help!

My concern is regarding booking number -JPS642CRL.

Details of incident :-

1.I picked up the vehicle at 10:30 AM from pickup point.Checked the mentioned documents, and updated the details on the app.
2.Around 8:30 PM on[protected], I dropped vehicle back at the parking.Again I checked the documents and other formalities on the app.
3.Till this time everything was alright.
4.Then I received a call at 2:00 AM (approx.) on[protected]a day after the booking), that a document "Certificate of vehicle fitness is missing "and I had to pay rupees 20000 against it (inclusive of fuel refill of Rs.1000).
5.Details of trip are attached.

My concerns :-

1.With best of my knowledge Certificate of vehicle fitness was not there in checklist.
2.On dropping back the vehicle, I submitted the checklist.Either company should trust customers, especially LOYAL CUSTOMER or else they should appoint crew for checking condition and documents of car while dropping back.
3.Despite all concerns company has, they could not just call at 2:00 AM.
4.Delay in raising concern indicates malicious intention.

Future course of action I expect :-

1.Clearing out the dues shown as rupees 19000, refund of fuel charges of rupees 1000 and a separate correspondence for no dues.
2.An apology for MENTAL HARASSMENT.
3.Improve delivering and dropping off services, and transparent system.

I used pedl cycle for around 30 mins and ended trip that time it showed trip ended and decducted the proper amount. But when again after 2 weeks after coming back from vacation i opened my app to book cycle it showed my outstanding is more than 600 bucks and showed trip has ended after 2 days. I am not able to book your cycle right now but i really wanted to use it as i ride it 5km daily to reach my office. Please look into the matter.

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it shows that trip ended after that i go home and check app it shows trip not ended then i go station and again checked that and end trip that time also showed me trip end time. After few days i got massage from zoom car that your outstanding is rs. 1917.0 and end the trip but i never used the cycle after locking it.
I am already e-mail regarding this issue to customer care till date no reply from them. I am tried to call them but unfortunately there no number for pedl service and i tried calling to almost all zoomcar centre but there is good service. They just answer we don't have information but that.

Please take action on that and resolve this as soon as possible.

Cycle no.3196160
Location - pune

Hi
I booked a pedl at near about 10:30. I used it almost 10 mins and park it from where i have taken it. Its in pedl station only but atill i am not able to end the trip... Almost 1hr i have waited over there to search other staions and go there and try to park and end the trip but still the same result. Its disgusting. I locked the cycle and left.. But its charging me every min. Please end the trip as soon as possible.
Cycle-3241862
Name - ashwini
Location - magarpatta city pune

The car i booked on 14 oct 2018 suffered a few scratches and while i was shocked at the rs.4000 damage charges levied by zoomcar guys, i trusted them and accepted to pay.

But their site https://www.zoomcar.com/bangalore/damage_charges
Clearly shows in which case such charges are to be levied, which somehow is not known to their guys.

I feel cheated at the way such a hefty damage charge was unreasonably and unjustifiably slapped for a minor scratch. Even after asking for refund, they just defend this looting :|

1 24 oct 2018
2 cycle number - 3200438
3 user number-[protected]

I started the trip with zoomcar cycle, the cycle got unlocked immidiately after scanning the qr code successfully, however it didnt get locked as it was damaged. We tried to search the cycle since 24 hours, but failed to find it.
No body came fr help as i wanted to lock it. Comapny is unnecessarily charging me extra amount and i dont want to pay anything extra more than 9 rs the actual charge for 20 mins. So waiting in a hope of help and support from you.