Zoomcar Complaints & Reviews

Dear sir.
My mobile number [protected], my mail id atanu. [protected]@gmail.com.
My current plan is active rs/-49 which valid for 30 days and daily total one hour free but yesterday and today extra amount debit from my paytm account in spite of free ride has stock. Transaction details are given bellow,
1.22.10.18 near 8.10pm
Cycle no-3224017
Invoice no-inwl[protected]
Invoice date 23.10.18

1.23.10.18 near 8.40am
Cycle no-3185755
Invoice no-inwl[protected]
Invoice date 23.10.18

So please refund extra debit amount into my paytm account.

Thanks and regards

Recently i did bought subscription of 49inr that was valid for a month but it worked for me for around 2weeks and now for every ride it is charging me from my paytm balance.
Fraud! Fraud! Fraud!

Complaint from app but no response even no contact number to call on, nothing is there. Never subscribe to it.

Pedl (Plus subscription) is a total fraud.

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it didn't happen. Even the 10 mins automatic end trip also didn't happen. Now the app is showing an outstanding amount of 576 but i never used the cycle after locking it.

City - bangalore

Cycle no.-3244443

Mobile no. - [protected]

Now i am not able to take another pedl trip. Please look into this issue and clear the outstanding amount...

Hi Team,

Although I have 49 Rs monthly subscription plan and as per plan, I can use the pedl cycle for 1 hour daily.Few days I enjoyed that service but now whenever I start a trip, money is deducted each time.
Don't know why is this happening.I have mailed [protected]@zoomcar com and they responded in few queries but now they are not responding.

Worst service they are providing here in Kolkata and due to this I have seen people damaging their cycles in frustration and problem that you are creating by doing this.

I have subscribed to PEDL cycles one month plan and I've 1hour of free time per day without getting charged. I took a cycle around 8.48pm and stopped at 9.04pm and yet Ive been charged 6rs.
I still have some 40+ mins of free time for the day.
There's no feedback or customer Care number linked to pedl cycles.

Cycle no 3211548.

It doesn't make sense why I've been charged even though I've taken the monthly plan.

I've noticed even others have been charged like this.

Kindly do look into it and refund my money back. I know it's not a huge amount but it's not fair to deduct people's money unnecessarily. Please resolve it as soon as possible.

Thank you.

I have purchased a subscription of ₹49 from pedl.The amount of ₹49 was deducted from my Paytm wallet.But after taking the subscription I am not able to take the ride of 1 hour daily as promised by pedl.Instead PEDL is deducting the amount from my Paytm Wallet after taking subsequent rides.Also there is no reply on my mails that I sent to zoomcar customer care.This is highly unprofessional and is cheating the customer.My details are as below:
Mobile :[protected]
This is my registered number with PEDl.Kindly take action against Zoomcar/PEDL.
Thanks,
Prashant Kumar

I used a PEDL cycle today from one PEDL station to the another. When I finished using the cycle, I tried to lock it by sliding down the lever on the lock but cycle was not getting locked. Because of this, trip is not ending and it is on for 8 hours now and I am being charged for no reason. I had used the cycle for only 20 mins. As I have a monthly pass, I should not be charged a single rupee. Customer care is not providing any help.

Cycle no: 3167139

Please end the trip for me and remove all the charges so that I can continue using the service.

I have booked tata hexa for 4 hours which cost me 448 but unintentionally i made some scratch during parking the car for this they charged me 10000. I am here on this forum just to raise an awareness. It is a request from all the customers please dont use zoomcar for booking instead use mychoize car booking company they are much better in their charges actually charges are reasonable. Atleast they dont charge 10000 for just a scratch. Zoomcar is a fraud company there terms and condition are not in favour of customers. They have mentioned in their terms and conditions that "whether you met with an accident intentionally or unintentionally you have to pay 10000". If you dont believe just go through their terms and conditions before booking.

Hi,

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it didn't happen. Even the 10 mins automatic end trip also didn't happen. Now the app is showing an outstanding amount of 87 but i never used the cycle after locking it.

City - bangalore

Cycle no.-102423

Mobile no. - [protected]

Now i am not able to take another pedl trip. Please look into this issue and clear the outstanding amount.

I had subscribed to pedl monthly plan of rs.49.

1st day i got free ride for 60 mins.
After the 1s day every subsequent day till date, app is deducting extra money from paytm wallet even after having free minutes of day left.

Kindly find attached screen shorts for more reference.
It illogical having a pedl subscription and we have to pay extra money for it even after having free minutes for the day left.

Today also i have faced the same issue. At start it show you have 60 mins left and after ending trip it directly deducts money from patm wallet and again shows a message you have 60 mins left.

If there is an glitch in you app it need to be fixed, why everyday we have to face this issue.
On top we cant raise a complain from the app there is no proper support centre for such kind of issue.
I already have mailed regarding this to zoomcar but haven't received any response from past 4 days.

Its request to kindly refund the amount back and similar issue has been face by one of my friend.
Its difficult to raise such kind of issue through ur app as there is no option to do.
Kindly provide a dedicated support for such kind of issues.

Hi team,

I have subscribed to zoomcars monthly subscription rs. 49. Every day i will get free 1 hr ride. Since 2 days i had experienced when i start my pedal they required me to deposit into paytm wallet moni, um 36 rs.

When i have end my trip zoom car was deducted from my wallet instead of i had free 1 hr riding.

This is ridiculous and disgusting service of zoom car.

As well, when we mailed to their customer service, they never replied on that.

This is worst service.

I have subscribed to pedl cycle for one month with rs. 49/- on 06 oct, 2018
At start i got free 1hr rides daily but on 20th oct, 2018 my money is getting deducted even i have subscribed with monthly plan.
Total rs 3/- got deducted please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?

My app is showing a message from last 4 days that you had an open complaint for last trip and i am not able to use pedl app anymore. This is hopeless and frustrating since i am a very regular user of cycle. They even don’t have a proper resolution mechanism in place for such issues. Overall a very disappointing experience. I don’t know from when i will be able to use pedl cycles again?

Hi sir,

This is with regards with booking #jps64t910 on 18 oct from 4.30 pm to 11.30 pm. I have paid 2590 for this booking. I was travelling with my in laws who are senior citizen, my wife, sister, brother and a 2 years old kid

I went to collect the car from the office, no one was there to handover the car, so i have to open the car through the app.

I took this car to see durga puja with my family as i have a 5 seater car so thought of taking scorpio from zoom. I have used zoom earlier but it was good.

This time i had a pathetic experience. I took my family to manpho in hebbal. I took a break in koramangla for few mins as it was on the way. While coming back from there the car suddenly stopped in the middle of madiwala road and it was a engine error, i called customer care to help, they are unable to help properly and giving wrong resolution to fill diseal is less so u can try with diseal. I paid for 105 kms and i am not sure how the diseal can be over. I then went and bought diseal by leaving my family in car in highway and it was a big harrassment. People were shouting and traffic was piling up. People were honking, shouting and asking to leave the car., i called your customer care and no resolution. My kid was crying for food. Then also the car was not starting. I was calling customer care and begging that send your people. After begging a lot, they finally send their people. They also tried but it didnt start. I told them take the car and we will go by cab as it was more than an hour and we were totally embrassed. I lost my money, my puja, and harrassed. They told its not their responsibility. I finally begged and they agreed. I handed over the key to them

I then took 2 cabs and went home. I will never forget this horrible experience with zoom.

Then i again called and explained the issue. The customer people are telling me that you didnt drop the car to the drop location and you were late also you will be fined.

I was more harrassed.

Please refund my money, diseal expenses and because of zoom, it led to unnecessary expenses.,

Regards,
Supratim

I have subscribed to pedl cycle for one month with rs. 49/-. At start i got free rides but from 19th oct, 2018 my money is getting deducted even i have subscribed with monthly plan. On 19th oct, 2018 my rs 9/- got deducted from paytm balance.
Total rs 9/- got deducted, please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?
From last two days i'm not allowed to use pedl service, this is really irritating

I have subscribed to pedl cycle for one month with rs. 49/- on 06 oct, 2018
At start i got free 1hr rides daily but today 21st oct, 2018 my money is getting deducted even i have subscribed with monthly plan.
Total rs 9/- got deducted please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?

I am using this in kolkata.

Regards
Mohit gautam

My booking id: jps64eg1y. Dated 15/10/18 (06:30pm) till 17/10/18 (03:30am). I had returned the car to zoomcar representative mr prakash (Mb: [protected]). He had inspected the car thoroughly and had given us the noc for the same as there was no damage to the car. Afterwards i came to know that i am being charged rs 2000/- for the damage which i had not done. How can you claim me this amount after you have given the final noc after delivery of the car from me.
You people only ask us to show video of the car. After giving the car back we had deleted the videos how can we give the videos now.
This is a very shameful act from your side.
I had rebooked for the second time booking id: jps642lu6. My family with an infant had to wait at the airport for an hour until and unless i clear the old bill of rs 1400/- which u people claimed for the first booking.
The person mr prakash was very rude while speaking to us. This type of people ruin the reputation of the company like yours. He should be immediately removed from the job for the defamation of your company.
We are a frequent customer of zoomcar but this type of nature of person really will
Make us think twice before booking again in the near future.
After delivery of the car how can u claim the damage, the damamge can also be done by the person over there after we gave the car back.
Your customer care people only ask for the proof of the videos. Why don’t u people make a video in earlier and show us the same before claiming.

Thanking you
Adil qamar
[protected]

Booked cycle no. 3242538. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 73 rupees (Still counting) and already it took 57 rupees from my paytm account, even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guys
And please make sure that you have a dedicated customer care number exclusively for pedl.

I am unable to end trip for cycle number 102562. It's been going on like that for more than an hour. It is midnight. I got to go to bed. I have given the request to end trip for like 25 times but nothing is happening. This trip is supposed to be a12 minutes trip but it is going on and on. I am gonna go to bed. If it requires i'll deal legally tomorrow. It really questions the purpose of convenience for which we use pedl. Just end this trip. Otherwise i am not using this service ever.

I started the trip with cycle no: 3230108 on the iisc campus on 17th october at 2:17 pm. Couldn't end the trip after i reached my destination within five minutes. Tried in the evening and the night but the app just kept saying cannot end trip please try after sometime. There is no number to contact and make a complaint too. With the help of a friend i got a number the next day and the customer care executive ended the trip on 18th october. I was unfortunately charged 366 rupees for the trip!! And the executive asked me to to pay the amount first and then request for the refund.
Kindly look into the matter and please initiate a refund for this really expensive cycle trip.