| Address: Bangalore, Karnataka |
| Website: zoomcar.com |
My 2nd trip with zoomcar was nothing but a horrible, no worst of the worst experience. I had to cancel my entire planned trip and drove the car with in city. I hired a zoom car in bangalore from 16 oct 2018 at 16:00 hrs to 22 oct 2018 20:00 hrs, i came across the worst treatment form zoom car service. Zoomcar is all about customer harassment. I am serious! Zoomcar is money making service i would say instead of customer care service. Guys please be aware before making any booking through #zoomcar. I shall share my entire experience with you.
Booking id: jps64vluo
The booking was made for a swift the vehicle was on horrible condition it was not serviced, not washed, lot of mud inside car, breaks were not proper, too many dents and scratches, ac was not proper need to keep 3-4 for better ac, breaks were not proper when to give break on road it goes 8-10 feet and then stops and it drove nearly 80000kms. I contacted zoomcar customer care through multiple times for request for change or upgrade of vehicle as i had planned my entire trip with my family, i had shared all pics to customer representative he told me to wait for 15 mins; before taking the car at bangalore airport i asked the person who is in charge there why such kind of car been provided when a person had planned to go for a long trip he said this is one available i[censored] want to take it else donât take no refund would be given or car. Which was very rude. I took the car and called customer care and told him the quality of the car and requested to change he told me to wait for some time i had waited for more than an hour and near the toll plaza bangalore, one person came he took me to shed.in kanada they were talking and he showed up another car which was not serviced and have equal issues and other option gave me kuv100 which was not good for ghat road and that also had many issues like battery over not serviced and so on. When i was taking to the in charge about issues he told me every car would be the same and i donât have experience in car driving. I drove many cars personally i have two cars wagonr and baleno with me. And i regularly maintain my cars. Even i told them to clean the car they didnât even cleaned it or changed. I told him to cancel my entire trip i can use cab or other services he denied that it canât be cancelled if its cancelled you canât get any refund the policy itself has many loops i said connect me to your supervisor support team denied my request. By all # talks we just got unsatisfied car with huge price which was paid for the duration which was â¹19, 899. We had to take this vehicle as there was no other option and didnât see as they are helping and providing the service properly i had to cancel my entire trip which was planned next time i am not willing to take this service at all. And i recommend you too donât fall for it if they are providing better service you can go if its same better stop taking. Mainly at the time of delivering car i got message one hour is been given free but when i dropper car at 20.54 hrs they charged me for an hour when i asked customer care he told me that you had delivered one hour late these are what hidden charges and fraud service to customer which zoomcar provides in banglore. And there need to be some authority where such kind service been provided it need to be banned.
Siva aditya
#zoomcarfraud #zoomcarharassment #zoomcarfraudmodel
Dec 1, 2018
Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2018
Zoomcar Customer Care's response Hello Shiva,
Greetings!
We did check on the escalation raised. We are sorry as the vehicle was handed over in such condition. We shall surely have the issue investigated and we shall take necessary measures to ensure such issues are minimized in future. Also, we have reversed the late return charge levied on the booking. For the refund, we have shared the IMPS link to your registered email ID. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID.
Regard
Wasim
Zoomcar
Time is 2days and insufficient my pay TM wallet
So please kindly help me
...
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar