Zoomcar Complaints & Reviews

I took vehicle from zoom car today for 8 am to 8 pm for maruti swift at booking id jps64vl83 for 11 october 2018, i took the car and i was new to keyless entry i had a chat with zoomcar executive and she guided with that, there were multiple scratches on front and rear bumber and she told me to mark it in checklist, when i returned the car there was no person there and i completed the checklist sand returned the car.

When i...

I registered with pedl 3 days ago. Paid whole month subscription. There were many pedl cycles available in dhanori area by then.
After three days suddenly there were no cycles. I did receive any notification saying they are going to move cycle stations. All other cycle stations
Are 6-7kma away from dhanori, pune. No one can travel 6-7 kms just to take pedl ride. This is ridiculous. Me and brother both paid for one month subscription...

Hi.. I was unable to unlock my cycle.. Thn i tried second cycle in that also same problem i faced.. My payment was deducted for three times.. Because of this issue.. Also i was unable to end my trip.. My duration started but didn't used cycle.. Somehow i ended my trip.. Which i have not used.. So kindly refund my amount 3+3+6 rs total 12rs in my paytm account.....

I used #3185491pedl cycle in bangalore on 8th october 2018 at 08:11pm for 31minutes but for me it was inconvenience because of height and weight so i locked it... After 3 days i seen my zoomcar app and i shocked... My trip was still continued and bill was nearly 1128rs. I started end my trip but it was not end so i decided call the customer care but they don't reply me... So what should i do???...

I am very disappointed to see that rs.5000 have been levied on my booking id # jps640gr2 as inconvenience fee.

This is regarding the request i placed for getting the vehicle towed because i experienced issues with the car's clutch while going uphill. The car was unable to pick up after covering certain distance uphill.

While the towing representative never reached on time as i waited with my family for 3 hours...

Regarding the booking id jps64p34z the booking was for 10 september 2018 10pm to 13 september 2018 2am
Now first of all i was provided the car in which there was problem of clutch slippage i had picked up the car on 10 september 10pm and after experiencing problem i had immediately contacted the zoomcar on 10:55pm same day and at that time i was connected in conference call with the zoomcar ahmadabad team and the zoomcar executive...

Dear sir,

I have locked bicycle afrer complete my riding at sunday around 6.00 pm but unable to end my trip.Now i have checked that ride is in progress and it showing huge amount trip cost unnecessarily.

I have complained also many times. But it is not replying.

Please resove this issue. I have photographs also as locked the bicycle.

Bicycle no - 3210344

Regards br...

I've booked a cycle (no : 3179988) from city centre 2 in and used it for 7 minutes but unable to end the trip with showing different messages and it has been 20 hrs 30 mins and still counter is running. I've also mail this issue with screenshot on [protected]@zoomcar.com at yesterday night but there is no reply. End the trip ASAP and refund my money which deducted from my paytm account. Look this issue on priority basis.

I've attached...

I booked a car for 28th septempber.

735 kms were free. It was swift. They provided me with half tank. While returning the tank was empty. I filled rupees 1000d disel. How is it possible to complete 730 kms in half tank. They are cheating people. So i filled 1000 disel in order to come back. I have submitted the bill. Now they say i will not get any return.

I want my money back. Otherwise i am going to consumer...

I have booked pedl 08 oct morning. Once i started my trip come to know cycle is faulty. I tried to fix unfortunately not fixed hence decided to end trip but unable to do tried many time at thank god last after 15 minute got message about trip was end and 6 rs is deducted from paytm. There is no customer care number where i can logged complained eventhough website doesn't provide sufficient information. I dont know why gov is not baning this...

Hi team,

I have booked cycle no 101296 and trip is not ending. I have locked the cycle but still the trip is not ending. This is pathetic and i am very frustrated now. My paytm money is getting deducted continously. Can you please stop this. Also please remove paytm from payment option as it is pathetic and unec cessary money is getting deducted. Very disappointed.

Regards,
Rahul medhe...

I was unable to end my trip even on pedl station i even paid the excessive amount of 1401rs still the timer is running i have paid there multiple time of the following trips from my paytm wallet of every end trip and the app pops backs of my trip running the timer the total amount goes around 1500 which i think is the actual cost of the cycle. Over all of this i am unable to find there customer email i'd or contact no on there site, the help...

I used pedl in pune on 2nd october 2018 at 9am for 2 to 3 minutes but for me it was inconvenience because of height and weight so i locked it... After 5 days i seen my zoomcar app and i shocked... My trip was still continued and bill was nearly 2300rs. I started end my trip but it was not ended so i decided call the customer care but they don't reply me... So what should i do???...

Hi.
I completed my pedl trip of 1 hour 7 minutes, but was charged rs 21/-.
As a very bad design, their contact support page does not give any option to complain about wrong/overcharge of trips.
Even their customer support number ivr has limited options and we can no way speak to an agent. The number is [protected].
I wrote a complaint to [protected]@zoomcar.com but got a auto reply to contact them through app or web.br...

Booked cycle no. 3207092. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 100 rupees and already it took 55 rupees from my paytm account, even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guys
And please...

Hi,

I booked zoomcar in bangalore with fuel included on 01/oct/2018 booking id:jps64ajc4 for 5 hours from 9.30 am to 2.30 pm paid 268 ie., car booking price after discount (Actually price :315) & deposit amount 3000.
Even fueled diesel for 300 rs. Around 1.30 i though to extend the car for another 2hours more. I gone through the payment mode through online & got the booking confirmation till 4.30pm local time.
br...

This is 3 days in a row. Pedl bi-cycles were faulty. Trip did not end. I was charged 111/- for 1 trip and 9/- for 20 mins for the second trip. My husband was charged 12/- for 1 trip of 20 mins and 21/- for the most recebt trip. Btw the merer is still running. The trip just does not end.

Account 1:
Name: kirti tushar shah
Mobile no: [protected]
Trip 1:
Cycle: 3201391
Mins used: 40 mins
Amount...

I have taken a pedl cycle yesterday. After logging in, i found chain had already broken chain. I tried to log out but i tdidnt happend, as a first measure i dislinked my paytm account. I didnt use the bycycle still my 12'rs got cut and still the account is not logged off. It says i have used bycycle for 47 hours.
Bycycle no - 3241356. Contact no. [protected]....

Hi team,

I stared the cycle 3179529 at around 7 am and it's now 10 50 that the trip is still active, i have tried ending the trip at 7 30 but it never ended, this is really frustrating

I am facing this issue since last two weeks and so far have wasted a good amount waiting for the trip to end

I have also enrolled for the monthly pedl membership

Plz end and trip and refund my money,...

I Unlocked a bicycle from cummins college stand at karvenagar.A notification of ₹81 outstanding has came to my phone and I accidentally paid the outstanding.It might be the charge on previous rider and I paid it.I want my money back.I am uploading a screenshot of the receipt from that ride.I have subscribed to the money monthly plan that's why I was charged ₹0....