People-Group / People Interactive India Complaints & Reviews

This service is such a waste of time and money. They make you all these false promises regarding the matches when you inquire into the service and they send you some profiles weekly which might not even meet your search criteria and keep doing till your membership expires, just a fair warning to people not to fall into the trap and use your judgment before signing up. You could be using that money for something worthwhile!!

We have had an account in shaadi.com for years and it had been constant canvassing about vip shaadi. At last i paid money for it and according to the cover, they are supposed to provide us with proposals of our preferences. What they did was to send random profiles from the site and nothing else. And when confronted, they don’t even want to rectify or give back the money. They don’t want to give out numbers of anyone in the management and random people would call to say they cannot do anything. We are planning to go to court and keep updating active reviews until we receive the money back.

I got many requests on shaadi.com. But the shocking part was most of these profiles had the same personal and professional information. Infact all the profiles were such that the guys are engineers or doctors and are associated with un and are placed in afghanistan or iraq.
I got scammed by the first guy as we started talking and then after few days he demanded money so that he could come visit me in india.
When this was happening, one more guy having the same story as the first guy approached me and then i realised something is wrong. Shaadi.com is full of such profiles. They don't even check such profiles. Because of such fake profiles, genuine users like us get fooled bad eventually scammed.

Subject :- my photo not approve & doing partiality.

Hi i am a registered member of shaadi.com.
I am hemant.

Now shaadi.com is doing partiality & not approve my photo. Listen incedense was happen today 12-10pm. I have uploaded my photo today. Dear 8-9hour is exceeded but shaadi.com is not approve my photo.

My photo is authentic & candid. Actually the problem is shaadi.com few employee have a personal issues with me.

This is not a first time. Sir this problem repeatedly happen in july month.
I am adding you snapshot with date time.
That will help you to understand matter.

Now in a july month my case handle by vishal b, benitto.

July month i was uploaded my photo. That time also shaadi.com was not approved my photo. Date 13-7-19.
I received a mail from [protected]@shaadi.com.
Mail content dear hemant we will love your photo.
Now i was ryt a mail to customer service.

I am sending a mail to shaadi.com. Along with 50photo & shaadi id.
Listen actually shaadi.com approved girls semi nude photo, vulgar, half face photo, off shoulder,

Again i am write a mail what is this why you are doing partiality. So mr vishal b handle my case. He said i am a associate manager.
He call me on my mob no saying
Actually boys can easily attract that's why we are approved girls photo. We are running 21 century. This is a current fashion.

Finally he said me. What you want. Now i am mentioning my notes. Kindly please approve member photo. If your photo is not approve. Direct call on a customer care
Ask me why my photo is pending.

Today i am dailing customer no [protected]. Time 04-50pm with my other no. The lady who attend my call her name nitya. She accepted yes your photo is not approve. Finally she is drop my call.

Sir i am adding you old and new screenshot with date and time. That will help you to understand matter.
Actually shaadi.com few employee having a personal issues, problem with me.

Kindly please take a legal action against shaadi.com why they're doing partiality with me. What is a problem of shaadi.com employee.

This matrimonial site (Shaadi.com) is full of fraud and scammers. This site is a lie and you won't find any good profiles. I was scammed first time and learnt my lesson, i went back in this site again and saw the same scammer and reported to shaadi.com. They asked me to report to police, they have legal team, what are they doing? They have scammers ip address, credit card infor, they can take action and get them arrested but no. They want the victims to report, police not doing anything and the matrimonial site is letting scammers/fraud continue to scam. This site legal team needs to take action and catch those scammers and help the victims. Uptil now i have reported almost 7 fake profiles to shaadi.com and they havent replied. All they do is take the profile out, scammers get on again with different fake pictures. Legal dept need to get them arrested and help the victims.

Shaadi.com is asking for immensely sensitive information ; driving license and passport information. This is not right on their part to abruptly sending an email to cancel the account and demanding this information and not leaving any phone number to call or giving any alternate option. They should leave their phone number to contact them to support documents via media/skype for those who don't want to upload the document s. By now shaadi.com is aware people are not comfortable to upload the sensitive information.

There's no reachable customer service phone number for folks in the us for customers to reach. The number they have is not working.

I am deeply disappointed and disgusted by the way your team has delivered the vip service. Firstly, i myself had to call and ask for the free consultation despite registering for this. Then, during the consultation, when i raised the concern if there would be a good pool of profiles for my number one preference of assamese brahmins, i was assured that you do have it. Trusting your sales team, i signed up. I didn't have any other option.
However, during the introductory call itself, the consultant realised that he has next to nothing to offer. And so, he said, he will refund. I agreed. However, your customer service representative was very adamant that i should continue.

At her insistence, i did give the service another try. However, i am deeply disappointed to report that it has not at all met any expectation. Once again, the new consultant admitted that there are no profiles for my first preference and the ones that he has been sharing for the second preference can be obtained even without a vip service and frankly, do not even qualify to be called 'vip' profiles. Your sales team made a big show of how only high quality profiles are included in this program. This certainly isn't true.

The only saving grace was the first consultant who was honest. The new consultant seemed to have been briefed to be very cautious in his interactions. I found his approach pretty half hearted and insincere. Further, he said one thing and did another.
Eg: 1) when i told him that i had missed the call from the escalation team, he said he would speak to foram shah personally the next day. However, when i called him the next day, he said he was at home.
2) i had asked him to follow up on 2 profiles that i had shortlisted even before i had signed up for the vip scheme, which he was. Upon telling him that i would like to end the service, i asked him if he would like to let me know the status of those. He said there was nothing. However, he came dropped a chat message later on asking me to contact one of the prospects. To me it looked as if it meant, the prospect had conveyed that to him. But, in asking him, he said he had meant that i should do it on my own now.
I hope you understand how serious these kinds of erratic communications are.

Adding further, the quality of your profile writing team is poor - they submitted a write up full of language errors, misleading facts, distorted facts and cliched statements. The number that you have provided on the app for connecting with the vip ceo is not in use. How do i talk to anyone of you to convey my concerns?

Understand that your sales team has their targets to meet. But they should not do so by swindling people. I don't see why i should be paying inr 35, 000+ to receive this kind of poor service. Hence, my sincere request to you kindly initiate refund.

Regards,

There is a fake profile from uk, the name was saravana krishna. He has spoke to all o[censored]s from my family. He just used me for getting money. As many reported he just had an agent calling me and asking for money. He also said he came to cochin airport and he couldn't clear the custom because he had 25000 pounds with him. An agent called me and asked for money. Finally we found it was fake.
Please be aware guys. Dont loose your money to anyone.

He also said he had a baby girl and he also sent his baby girl along with his moms picture.
He always says everything happens because of god.
Guys be aware. Here then no one would get affected by these stupid guys.

Shaadi.com asking to submit money & threatning me.
Hi I was paid member of shaadi.com.but I was not happy with them. So I had claimed my money. The reason of behind this not giving following services on my preference :-
1) daily recommendation my preference
2) matches of the day. My preference
3) recent visitors details. Nil
4) Premium & free matches. My preference

When I call on customer service1860***3456 they disconnected my call 10 time. Even I called indore sales team also. Who sold me platinum+ package. Her name is Hemlata Baghel, & Priyanka rav. They also disconnected my call 6 time.
After facing this problem. I write a mail.

They contact me after 2week later. The person who called me whose name is Hussain mobriwala ( he said I am associated manager)
I discussed my all issues. He said I am give you
Your money with in 7-10 working days.
I apologise you, you were facing all this problem.
Then he promised/commitment me. I am give you 1month free service along with your money. Please experience our delighted service. If you feel happy then Buy our premium package. We want your wonderful journey with shaadi.com

Now guys 3days back shaadi.com asked me money ie threatning me. They gave me 7days ultimatum along with popup. I am adding snap shot also, that will help you.
Please take our premium membership plan otherwise we will deactivate your account. Again I called customer service they disconnected my call.

Whenever I write a mail about this. Few days later. I received a call from Mumbai office. The person who called me. Whose name is Vishal B. He is a too clever and very oversmart. He said me I am Sr manager. I discussed my issues.

He told me our company is running in bad condition. How to generate company revenue. How to give employees salary. So are selling marriage package. We are a sales marketing company. We do have a Lowest price plan. Sir it is mandatory to each, every member buy our premium package. We send a randomly message to all members except paid member.

One of my friend telling me dear they cheat you & bias.

When I say Hussain mobriwala ( associated manager) give me 1month free service. Vishal B said me I don't care about this. I say you are sit in E - market So you have to follow govt rules. I gave some examples :-
1) Every bank ( Govt + Pvt) follows RBI rules.
2) Every insurance companies follows IRDA rules
3) Every hospital ( Govt+ Pvt) follows Medical council of India, ( IMA) rules.
4) Every telecom & DTH companies follows TRAI guidelines.
5) Every vehicle holders follows RTO rules.

He declined everything. I said your competitors like jeevansathi.com & bharatmatrimony they are not demanding money with any member.
They have also premium plan. Again he declined me. We are a different. I don't care.

Last thing I would like to tell you. I know you are a different, you are conducting Pvt company. So you can decrease or increase premium package charges. But you can't force to any member. Buy our premium package otherwise we will deactivate your account.

Kindly please give a feedback to shaadi.com

A watsapp msg from +[protected] mentioning that the person is tanveen singh and he is interested to get married to you. He will chat with you for 4 to 5 days and finally will ask to send him money for his mommy's treatment. He will say that he will return the amount once he z back in india. This is a scammer who tries to take money from you on pretext of getting married to you. Beware.

Shaadi.com asking for immensely sensitive information ; driving license and passport information hence making us vulnerable to face future fraud coming our way which we have to deal with of our own. This is not right on their part to abruptly sending email to cancel the account and demanding this information and not leaving any phone number to call or giving any alternate option. They should leave their phone number to contact them to support documents via media/skype for those who don't want to upload the document s. By now shaadi.com is aware people are not comfortable to upload the sensitive information.

There's no reachable customer service phone number in us for customers to reach and the number they have is not working, how can they expect us to call india?
And the reviews online shows there no respect to customers time and privacy as they ask for more and more documents. I would appreciate if someone gets back to me so i can share documents via media.
My advice to shaadi.com is that they should target profiles on complaints filed by users and stratify based on that. These sites should be user friendly
Thankyou

I bought a platinum plan for 1 year on the 16th of june as i wanted to find a bride. However after less than 2 weeks, they deleted my profile without any reason. I contacted the support (Which was very difficult as i am in mauritius and the toll number does not work) in delhi and they asked for my passport etc. I sent them by mail and also by watsapp. They said they would unblock it, but they didn't.

I later sent a mail to the care department, but they replied saying they can (T unblock my profile. They said i had other reasons than matrimony. Is this a joke?? Why the hell would i pay if i didn't want to find my ideal partner. I have in no way not respected the terms and conditions.

This is purely an abuse.in europe i could sue the company for such practices. Worse is that they didn't even refund my 1 year subscription.

I still want to find my ideal bride, so if they unlock my profile, i will be happy.
But if they can't, they should refund me fully.

I am very deceived by shaadi.com.
I have been reading over the net that many paid members had the same issue.

Please never use shaadi.com.. Or use it for free. When you buy a plan, they delete your profile for no reason.

And never send your passport proof (I did and they didnt do anything.. I think they stole my identity too.)

I had last three experiences with shaddi.com are very bad, though i complaint but they did not take much action. Specially sh95842018, anurag sharma, dentist from south delhi. I asked then to check his divorcee degree but they didnt, does driving lisense will this out.

He is a narcissist by nature, he talk to you nicely and suddenly start shouting and say all bad words, he is not having his divorcee degree, how can you assure weather he is still married or divorcee, shared nude pics of himself, he just wanted to do everything before marriage to test you, as he said. And when you say no, he send you unnecessary mail and messages one saying all bad words and other just opposite of it like emotional blackmail.

Beware of this man.

I became a VIP member thinking it would benefit me and they paint such a pretty picture that we will send prospective matches in Mumbai till Andheri only.. It's been 1 and a half month and no conversations with anyone plus no meetings also. The Mumbai team is crap and now they are not willing to refund the money.They had promised that the account team will get back with the details to refund the amount but nothing till now.Its been 15 days since I complained but they don't even make me speak to the senior and my retired parents have to personally go and it's such a waste of time.Its not cheap, we've spent 60, 000/- for the services and it's so bad.

I am surprised this site is still running!! as the reviews from everyone who has used it have all been negative!!! poor customer services!! fake profiles!! admin canceling paid memberships at anytime!! outdated software!! over priced!! i think anyone outside of india should be aware!! this is a backwards website run by backwards people!! you will not find anyone decent using this site!! my own personal experience has been very poor!! i have just had my paid profile cancelled 6 months in.. For refusing to send my passport details!! i do not have anything to hide but i do not feel safe sending my personal details half way across the world to a unsecured website!! and the fact they let me join and took my money without any of this initially. Is a complete joke!! so i too am another one of there unsatisfied customers!! who will never join this cowboy website ever again!! there are plenty of other dating websites which have far more success story's than this one. I think because this is well known and has been around a long time. People just automatically go to it. But the quality of the members and support team are all well below one star!! i can only warn you and give you my own personal experience. But the decision on whether you join is entirely up to you!! but my advise would be... Dont do it!! you will regret it later!! trust me!!

Shaadi.com — vip shaadi services: complaint


Dear sir/madam, upon various representations and submissions from your end, i took the vip services offered by you (Sh[protected]. The highlights of the issues being faced by me are as follows: 1
1) first of time they took three weeks to get me a representative the later customer representative hardly called 10-15 times whole time. He always called around my work hours and even repeatedly telling him to call after work hours or in weekends. There was no transparency in his call and most of the matches were really bad and scarce, we got only 18 matches in span of 65 days. The representative used to blame me for not accepting the profiles but i had already accepted the profiles.
There was no follow ups about how matches have response and no introductions. Even my sister has contacted my agent and tried to contact the representative still there was no response from the agent.

.2. It has been about 60 days off the quota of 90 days and you have not been able to arrange a single meeting so far. There was even wrong notifications send to app saying you introduce us to 7 matches in fact it has been only one to whom i have has a conference call.
3) despite the regular follow ups and various requests from our end, we do not get the information on the profiles sent by you
4) we had requested for discussion with senior member of the team to address the issues, only to be told that the senior will be available to take call at his leisure, may be by end of the day. Despite various concerns there was no response,
Despite various representations made by you, in reality, there is practically no difference between the free services offered by you and the services to vip members.in fact, it is a complete waste of time, money and energy.

I activated annual membership by mistake, and asked customer service to immediately deactivate the service as it's not required, and kindly refund the money back.

The person representatiing shaadi.com assured me he pushed the request forward and my account will be deactivated with 48hrs and i will get refund with 7days.

After 48hrs, i contact them again asking about the status, and they accuse me o[censored]sing there services. And they will not be able to refund the amount because of their company policy.

First of all i didn't wanted to use it, but i asked to wait for 48hrs. What i am supposed to do here.
Also, even if they want me to charge. Charge me for a month, and refund rest of the money.

This isn't customer service. I didn't expect this

This is for abbas acharya and kunal mehra profile and many more on shaadi.com. I took 3 months membership whereas i close account in less than 2 months after visualizing 80 percent profiles are fake there.

I first informed them about fake profiles and still they dont look at it in any way.
Then people on there websites are asking for money most times.
People use skype no. There and fool others.

I dont know why this marriage websites promoting criminal on their websites. Above all no refund information are given to me so far.

Dear sir,
Below person have make profile in shadhi.com and we want to know the i'd made by person is correct or not. As my cousin is going to marry him soon and person asking to settle her with in nri country. Kindly provide the details asap. Sharing some information which is with us.
Name :gaurav sharma
Mail i'd :[protected]@gmail.com
Mobile no: +[protected]Uae), [protected] (Uk)

We we're lured into subscribing to vip matrimonial services offered by shaadi.com. Before we paid the charges we received numerous calls from several executives including someone who claimed to be the head of the service. Mr. Ameya deorukhkar was appointed as our counselor. We are sorry to say that during the tenure of three months we did not receive even one fruitful connection. Ameya kept making false promises but did not make any efforts at all.in fact he didn't follow up on the interests which were received by default in our profile. Ameya only knew how to talk sweetly and pass his time. He also emotionally blackmailed me to give him positive feedback for his own promotion but didn't do anything for us. We strongly caution any person thinking of subscribing to vip shaadi not to do so. The normal matrimonial services are better as you are in control and you don't waste time in false hope that your counselor is following up on your behalf.