Pepperfry Complaints & Reviews

They didn't provide the resolution of my sofa from last 1 month.They accept the problem that sofa is suppressed even though they are not resolving it.
Order I'd :[protected]

Have ordered home items worth of 75k and in that one of the single mattress was delivered with wrong dimensions 78x42 whereas the cot is of size 76x40 I'm unable to use it as it was not a good fit for the cot bought on pepperfry. Had raised a complaint with their customer support team on 28th Aug for return within 2 days of receipt. Neither my calls nor my emails are getting answered. Their customer support is very pathetic..I need refund.Pepperfry Case Reference Number: (EM[protected]

invoice[protected]FU1880253-S-PM28843-78X42

I ordered an ergonomic chair on pepperfry for Rs.14k and I was supposed to get a cashback of around 6.6k to my pepperfry wallet.

This happened to me even after I went through all the policies and scoured through most terms and conditions before ordering. I will not accept it if pepper fry show me some T&C from some corner of the site because they have intentionally kept it hidden somewhere.
My problem with this "scam" is:
1. They never mentioned anywhere that the cashback I get will be expired in 1 week
2. That when I order something now, only 20% of that cashback money will be considered and rest should be my money

After ordering this I cancelled my order within minutes when I learnt about this. Now I will be losing 2.5% of the money I paid as well.

This feels like an intentionally set up trap that pepperfly has neatly planned. And I'm sure Pepper fry is making a lot of profit from their 2.5% deduction as well

I am a student that saved up my money for years and I worked hard for it. Even the 2.5% they are deducting from me is a very big amount for me. I am extremely disappointed with whatever pepperfry did to me and will continue to do to other customers.

I purchased a sideboard almost six months back and wood has already started falling apart. The drawer broke into two pieces and on asking for warranty, pepperfry claims its a usage issue so no warranty can be provided. The product is under 3yrs warranty. I have already got it serviced twice because of quality issues and now I need a return this product because it’s exteremly low in quality.

Hi

I ordered two wardrobes. both were damaged on transit. one of them was replaced however the quality of the product is not as listed in the website.

I initiated return but the case manager refused return and she is not knowledgeable and talks no sense,

Customer care process is not friendly and they are also talking insane

[protected] Order Number

I ordered a center table from the Pepperfry Experience Center on 15th August 2022, here at Vaishnodevi, Ahmedabad. I was promised an expected delivery date of 8th September 2022. I paid in advance. On taking confirmation from the store manager and their customer support they said that it will be delivered on the 8th of September itself and that it is on the way to their gurgaon warehouse.

On the 2nd September I received an SMS stating that the order has been cancelled and the refund has been issued to me.

They kept my money in advance and without any intimation cancelled the order and refunded without even any explanation.

On contacting the store manager I was informed
1.) The order was delivered to the ware house and on QC it was found that there was a damage and hence the order was cancelled.
2.) The customer service Rep. Ms. Manpreet told me that the merchant of the product could not deliver the product and asked for an extension and that is the reason they cancelled the order.

Two people belonging to the same organization are giving different Explanation. If there was a delay they could have communicated it with us and asked for an extension. But they did not. They just simply cancelled the order.

Now they have no solution for me. They are not ready to replace the order. I have not received my refund.

I purchased sofa cum bed which delivered on 8th Aug, in one week lint came in fabric, sofa was in joint where color difference was there and stiching also opened from 2 places.

I raised complaint for replacement and initially pepperfry told me that it will be done, after 1 week they mentioned that vendor is denying replacment and post that as well they promised me that they will refund full amount to me and will pick the faulty one but no response post that.

I order a product from there website which was supposed to be delivered in 7 days, which got delayed by 4 days and then they cancelled my order without any reason.
I reordered the product with extra charges as the coupon I used earlier was not applicable anymore. Now Its again over their estimated time of arrival and they haven't delivered the order yet. I need compensation for my troubles and time in following up.

I do not like the lousy chair i received from pepperfry, the carpenter says that's the best it can be fixed. The chair is too high. I wanted to return it but they are convincing me that they'll send another carpenter to make it better but not accepting a return and refund. Terrible experience with pepperfry. I lost Rs.5049/- of my hard earned money to this lousy website. Order I'd.:[protected]

I placed a return request for my order no.[protected] on 20th August, The products colour is lighter and the quality is not as per the image return has been cancelled even after submitting images of the defective product in which the defect is completely visible.

Pepperfry resolution team is unresponsive and arrogant towards its loyal customers. Need resolution for the same. Won't recommend pepperfry to anyone. Terrible customer service.

My contact number is [protected] and email id is [protected]@gmail.com

I have purchased a "Kosmo Value Dresser in Natural Wenge Woodpore Finish by Spacewood" from Pepperfry. Order No.[protected]. The mirror provided by them is faulty and has improper balanced. The reflection wides the person in the middle of the mirror and narrows down quite a bit in the sides. The issue was noticed by me, my family members, different carpenters so I raised the issue with Pepperfry but they refused to entertain my request of return/repair even after providing clear images/video of the fault in the mirror. No carpenter from Pepperfry even visited my premises to check the issue and they termed it as User Perception and closed the ticket. Maybe my eyes have an issue but it cannot be the same for 5 other people.

Mr. Dhaval Pandya from Pepperfry Resolutions Team has been extremely unhelpful and unprofessional in dealing with the issue. He has been very reluctant to understand the issue and failed continuously to provide a proper resolution and kept repeating the same thing again and again. As part of resolutions team, he claims that he doesn't even know the contact/email ID or the process to escalate an issue. He has been a complete waste of time.

Please look into the issue at the earliest and provide a resolution at the earliest. I DO NOT WANT TO PAY for a faulty product. Please take back the item and provide me a full refund. I don't want to be a customer of Pepperfry ever again.

Order no.[protected].
This item was shipped a day ago which does not fit my sofa perfectly. Hence o wanted the exchange or return whichever possible but neither customer care helped nor your website. Therefore I want the solution for this ASAP.

Hello Pepperfry team,

I have ordered for TV unit from Pepper fry and it is cancelled by Pepperfry team yesterday.

Today i got a call from vendor that he is ready for the shipment.

Now if i want to order the same unit, i need to pay Rs.8000 plus.

Why was it cancelled?
Now why i have to pay 8000rs bugs for the same unit.

Request you to take the money from my pepperfry vallet and deliver the same TV unit at no charges.

Very unhappy with pepperfry

Thanks,
Naznin

HI,

This is regarding my order #[protected] place on 7th of August and have received the order on 11th August. the machine was not working correctly and had manufacturing defect.
I have contacted pepperfry multiple time via phone calls and emails since 13th August 2022 and till now they have not provided the replacement order.
I had even spoken to the seller of the product and even their service engineer visited my place on 22nd August 2022, still pepperfry are not providing me the replacement.

they are a fraud company and have taken my money and have been earning interest on that while taking no action to customer complaints.

I would request the consumer forum team to please take very strict action on pepperfry and cancel their license as they are not fit for serving the customers.

thanks,
Manish Gupta
mob [protected]

Hello, I Ordered a Bean Bag On 8 Aug Order no.[protected] They Say Last date of Delivery Was 20 Aug Ok I waited then After They whithout my permission they Chage Delivery Date to 8 Sep I mean what 18 days More Total 30 days to deliver on product I saw tracking details and I see My product already Shipped near Pepperfry Courier Service but they refuse to deliver they say we can't give you now I mean why not they Chage Delivery Date 20 aug to 8 Sep So Please Help to get my Product Soon as possible...And i suggest never Ordered from Pepperfry...

Regarding - SmartGrid Ortho Hybrid Mattress Queen size By The Sleep Company (Ordered through Pepperfry)

Dear Ma'am/Sir,

I had ordered a mattress - Order ID[protected]dated 20 August 2022)
thinking it is a 10" thick mattress since the description mentions 10" as the thickness although the title mentions 8" thickness. In fact when I choose the filter for 10" mattress this product shows up. Thereafter, I was contacted by the mattress company saying they have received an order for an 8" mattress. They told me I should contact Pepperfry about the same. When I contacted Pepperfry's customer care team they said it would be a 10" mattress itself and they asked me to call another team of theirs. The other team said that its an 8" mattress and that I should contact the customer care team (who I had already contacted before). Since I did not want to take chances, I had to cancel the order (on 21st August 2022) and was still penalized with 2.5% for cancellation. If the mattress was 10" like the description mentions, I would not have needed to cancel that order.
Why should I be penalized with INR 948 for the cancellation when the misrepresentation and ambiguity lies with Pepperfry's product information page on their website ?
(https://www.pepperfry.com/smartgrid-ortho-hybrid-mattress-8-inches-queen-size-b...⇄

I would kindly request for a full refund of the amount I had paid in the first place.

I just placed an order on pepperfry, but because of payment issue, had to cancel it immediately within 5 mins. But to my surprise it is showing 2.5% cancellation charge, !! This is unethical to say the least and kind of cheating. Nowhere it is mentioned while placing the order about cancellation charges and in small letters mentioned in TnC. Please refund my money asap.

Order[protected] GIVE MONEY BACK It is not even a month and your products are fully covered by fungus in and out. It all started after a week but I ignored it as much as possible. But it is increasing drastically and now the whole wardrobe is covered by fungus.
Now even the bed and another cupboard have also started catching fungus which I had ordered by mobile number [protected]. Take everything back. Already I am suffering from fungus because of your quality, now I don't want my baby or anyone else in my house to suffer from such a disease.
I have attached the photos of your product, the order Id and my child's photo please go through it
You said you will resolve this issue on Playstore and so I emailed you. Now resolve this issue and until it gets resolved, take your products back urgently because if my 3-month-old baby got any infection or harm from your product, it will be wholly your responsibility.
Already I got fungus on my body by using clothes kept in your wardrobe.
[protected] [protected]

I have ordered sleep company Matress from pepperfry app and it was clearly mentioned on product page that if product is damaged it is applicable under 7 day return policy from pepperfry. And the Product which i received was damaged .I filed a complaint on same day on 5 th august and since then they are delaying my request

Hi,
I placed the order for Atomberg Renesa 1400mm 32 BLDC Ceiling fan on 27th July 2022 by paying ₹ 3, 854 online completely.

A wrong product was delivered to my door step in mysore on Tue, 02nd Aug'22 through Xpressbees Tracking ID: [protected](Xpressbees). Just by looking at the Size of the product I was doubtful.

Once I opened the outer package it was clear, I was cheated and they delivered a wrong product of the same company with fans having 1200mm. I immediately raised the complaint (No:[protected] with customer support for cancellation/ refund.

Its be marathon calls to no avail ; the seller is not contacting neither I am getting my money back the product is lying at my home with package intact excepted for the outer cover.

I need all the help to recover my money at the earliest.