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Pepperfry Complaints & Reviews

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Last updated Mar 23, 2024
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Pepperfry reviews & complaints page 14

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A
Anindita Gandhi
Jan 16, 2022
Jan 17, 2022
This thread was updated on Jan 17, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product not received and customer care stopped responding

I had ordered a table on 21st December 2021. The shipping date was mentioned as 5th January 2022 and 11Jan was the supposed delivery date. When there was no shipping update till the 8TH Jan, I called customer care and they responded to me (over email) saying that product has been shipped but I was suspicious because no shipping detail was provided. Also my order status hadnt changed. I called again on 11th January and I was told that the...
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V
vivek paliwar
Jan 16, 2022
Jan 29, 2022
This thread was updated on Jan 29, 2022
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307753695

Kindly let me know return and refund status of order I'd[protected]. It's been 4 days that i initiated the return request but no progress. No call, no response....
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P
priyanka0711
from Lucknow, Uttar Pradesh
Jan 16, 2022
Jan 18, 2022
This thread was updated on Jan 18, 2022
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No carpenter assembly even after charging 499 INR for assembly

Address:J 70, Aashiyana Colony

Hi Team,

I ordered a dressing table worth rupees 35K from pepperfry. It was delivered on 09th Jan'22 but no carpenter has come for assembly yet. Inspite of calling multiple times on customer care number I have not received call back in 15 mins. Also pepperfry have charged 499 INR for carpenter assembly with in 24 hours of delivery but no one has yet come for the same.

Kindly send a carpenter as soon as possible....
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B
beingHumanToo
Jan 14, 2022
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Product exchange

ORDER ID:[protected]
Order Date: 20 December 2021
Delivery Date: 30 December 2021

ITEM NAME: Comforto Hybrid Orthopaedic 8 Inch Pocket Spring & Memory Foam King Size Mattress

SKU: FU1920822-S-PM29901-72X72

I have registered an exchange for size of this mattress on 2 Jan 2022. I need a 78x72 size mattress. My case has been assigned to Sunish M and I got a reply from him on 5 Jan asking...
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Piyushsingh1234
from Kanchipuram, Tamil Nadu
Jan 13, 2022
Jan 17, 2022
This thread was updated on Jan 17, 2022
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Delivery of my order product at different location

Address:A-706, SIS QUEENSTOWN, NELLIKUPPAM ROAD, KAYARAMBEDU, GUDUVANCHERRY

With reference to order ID[protected] dated 06-Jan-2022. We have placed 3 products online at pepper fry and payment was done for the amount Rs. 5, 497. After payment we have received any order booking e-mail or reference invoice copy. While we track status of our product on 10th Jan we found that 1 product has got delivered at Kolkatta and 2nd product at Jaipur, 3rd product is yet to ship out. We are ontinously to reach customer care number...
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G
gj2810
Jan 13, 2022
Jan 13, 2022
This thread was updated on Jan 13, 2022
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No taking the poor quality product given

Address:Online

I ordered a queen size bed from pepperfry. When i received it the wood quality is pathetic and the storage cover are of very low quality MDF wood. They have fixed it like particle board. The design at the backrest is misaligned.
I have been calling them but no repsonse. There carpenter visited and reported back to their office that product is in good condition.

There has been no response to my query. a60k they took...
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S
Shrianisha
Jan 12, 2022
Jan 14, 2022
This thread was updated on Jan 14, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delivered defective product and now no visibility of delivery or refund

Address:Bangalore

Order number[protected]
I ordered duke dining chairs on 21 Dec and received defective chairs on 5th Jan which I refused to accept. Since then it has been a horror story. The customer care is not responding to my calls/chats or emails. There is no update on the delivery status on Pepperfry app. I have no way of knowing whether I going to get these chairs or a refund. Have tried reaching out to their social media handles but got same...
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M
Mikos
from Mumbai, Maharashtra
Jan 12, 2022
Jan 24, 2022
This thread was updated on Jan 24, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product not delivered Order No. 307692306

I have ordered six chairs from pepper fry. Delivery was scheduled for Friday 7 January. Till date not received.. Also supposed to get a desk delivered today but no intimation of delivery. Customer care totally useless. Not helpful at all...
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Y
yashraj ASHER
Jan 10, 2022
Jan 11, 2022
This thread was updated on Jan 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order placed with payment, received no confirmation

Placed an order through the pepper fry app as a guest. Made the payment but did not receive any confirmation message or mail. Tried calling customer care but did not receive any response....
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N
N Debendra Singh
from Imphal, Manipur
Jan 9, 2022
Jan 14, 2022
This thread was updated on Jan 14, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Return product because of incomplete part

Sir

I had purchased Bliss 6 Seater RHS Sectional Sofa in Black & Grey Colour. Order No.[protected]. Only some part of the Product is delivered on: 8th December 2021. I have contacted customer care of Pepperfry. They requested me to wait for 48 hrs so that they can check with the warehouse team. Again contacted customer care, they advised me to wait for another 48 hrs. After, some days I call the customer care they again told...
+1 photos
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&mk
Jan 9, 2022
Jan 12, 2022
This thread was updated on Jan 12, 2022
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I received defective product

I received defected product.carpenter visited and then pepper fry team decided to return the product and after that I'm just calling to customer support team they schedule pick up but nobody came to pick up the product. I'm sending mails and calling to customer support team but no response is there. I'm requesting you to please resolve my issue so that I get my money back....
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R
ReemaD2002
from Mumbai, Maharashtra
Jan 8, 2022
Jan 10, 2022
This thread was updated on Jan 10, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Damaged Product not replaced yet

Hi
I would like to express my grievance towards Pepperfry.com.
I had ordered a “Prose Book Shelf in Brown Matte Finish by Wakefit” along with 2 other products on 14th December 2021. It was delivered to me on 23rd December 2021. The status on my Pepperfry account for this order no.[protected] shows the following:-
Shipped on 21st December 2021
Out for Delivery 28th December 2021
Delivered on 28th December...
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P
Prajna kariappa
Jan 8, 2022
Jan 8, 2022
This thread was updated on Jan 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product is not delivered

Address:Mumbai

Product name-Turner king size bed
Ordered date[protected]
Promised delivery date[protected]
Current status- Product not delivered

The product was supposed to be delivered by 03 January but after repeated followup it was not done and again the promised date extended to 06 of January and now the same had not been delivered and we are not getting any status or updates on the product and customer care is not...
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Nithya Gopinath
Dec 22, 2021
Dec 26, 2021
This thread was updated on Dec 26, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

I have bought a 6 seater dining table with chairs from pepperfry on mid june 2021. i got it delivered and assembled. but later on 30th of august 2021 one of the chair broke. i initiated for return. but they said only replacement possible. but nothing happened. they said one carpenter will come and check nobody came. then after two weeks, one more chair also broke. I tried to contact them to inform them this. but could not get through. they...
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Z
Zuvairiya Ameen
Dec 21, 2021
Dec 22, 2021
This thread was updated on Dec 22, 2021
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Bunk bed

Address:Dr Ameen Kalathmika apartment, Flat no:-3B No.1,Kamarajar salai, Lakshmipuram, Thiruvanmiyur Chennai-600041

My bunk bed broken plz send me a person to repair...
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R
Raza.Abbas
from Noida, Uttar Pradesh
Dec 19, 2021
Jan 14, 2022
This thread was updated on Jan 14, 2022
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Pepperfry Defective Executive Chair - Pepperfry Refusing to Return (Order No. 306969946)

Address:Noida

Sir, I am raising this for the second time. Looks like Pepperfry least bother about customer complaints. I have raised below complaint almost a month ago and nothing has been done in spite of me calling them multiple times. Would appreciate if some quick actions can be taken.

Regards
[protected][protected][protected]-------
This is regarding the executive chair which I purchased from...
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T
tanmayimahant
from Mumbai, Maharashtra
Dec 19, 2021
Dec 19, 2021
This thread was updated on Dec 19, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not able to get refund for Sofa returned

Address:Vikhroli , Mumbai

Shipped By: Hand Delivery
AWB: MH[protected]
Refund in process: Rs. 18, 612.00

The sofa purchased was damaged, hence return request was placed on same day, Sofa was picked up on 15th Nov 2021 and refund initiated as per Pepperfry team's confirmation. However it has been more than a month and despite assurance on chat and from call centre I have not received refund.

No replied received on email sent...
+1 photos
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P
Pehal Ahuja
Dec 17, 2021
Jan 2, 2022
This thread was updated on Jan 2, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fixed the mirror upside down

Address:Hoysala Ace 20th Cross Road Sahakar Nagar, C-1003

First and foremost, when I ordered the mirror I asked if there was assembly and I got an answer that pepperfry service person will fix it, later that person said it's not in his messages, still I agreed to pay him if he could fix it for me, I wasn't available at that time so he went to the location and fixed the mirror, assuming that. They r pepperfry person with that trust I paid him without even seeing the finished product and today when...
+1 photos
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S
sidhant ajmera
Dec 16, 2021
Dec 17, 2021
This thread was updated on Dec 17, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

A 2 Seater and 3 Seater Sofa

This is regarding Order ID No.[protected], (Rome 2 Seater Sofa in Yellow Colour by ARRA and Rome 3 Seater Sofa in Yellow Colour by ARRA) (“Order” / “Product”).

The Order was delivered to us at around 09:00 – 9:30 PM on December 2, 2021.

On our prima facie inspection of the Product, we observed some defects/discrepancies (which we also tried to communicate with the delivery person, but he suggested that...
+7 photos
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D
Dhiman Shefali
Dec 16, 2021
Dec 16, 2021
This thread was updated on Dec 16, 2021
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Assembly Fee

Address:Mumbai

I ordered two products (table and chair) from peppefry and paid it online which included the assembly fee charges (had no option to exclude).
I raised my concern to the team, and told them that I do not require the assembly of the product and the amount has to be waived off.
While having phone conversation they said once you have the product and if you are able to assemble it at you own than let us update and we will waive off...
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