Pepperfry Complaints & Reviews

As per above I purchased a blue carpet from pepperfry as above. The product was low quailty and blue turned violet in some areas. The company rejected my return request saying photos look ok. At they should have compared the photos. Seems like catridge ran out while printing the carpet. Moreover when I step on the carpet after being wet and then step on the floor I have blue colour on my tiles everywhere of my feet

I bought a queen size bed online from pepperfry in Dec. The carpenter who came to assemble it informed us that some parts were missing and assembly could not be completed. It has been almost a month and we have been following up continuously with the company but have no resolution. Neither the remaining parts have been delivered nor the bed assembly is complete. Customer care team has no appropriate response, they just keep asking us to send mails again & again.

Email ticket reference no : EM[protected]

This is in reference to the order ID[protected].
These are 4 defective chairs delivered to me. I shared the photos and immediately initiated return request. I have raised multiple request through your app for a call back since 14th January and haven't received call back only twice. The associated i spoke with did not offer me any solutions. I sent an email to their grievances team. Kingsley from their ensured that by 22nd the return will the take care of however again this associates neither responded to my email nor did he bother to give a follow up call. It's been almost two weeks now with no information from them. Their store doesn't wish to address this as I bought it from they app. And they do not have a customer care number where I can connect with a representative and talk. They only have a call back mechanism. They are putting me through a lot of metal harassment and frustration by not issuing the refund and picking up the chairs from my house.

I had ordered an office chair by Green Soul from Pepperfry on 6-Jan-2022 having Order#[protected]. It was received on 10-Jan-2022 evening and to my surprise it was in such bad shape(Worst packaging, Used Product). I raised a refund request on 11-Jan-2022, after which I received a call from Pepperfry acknowledging the issue. A return pickup was done on 15-Jan-2022. But after this, I have no further communication from pepperfry regarding the refund.
I tried reaching them from every mean possible as mentioned on "Contact Us" tab on their website but no response at all from their side.

My order is stuck at the hub since a week and the expected date of delivery was 21 jan according to ekart. There has been no movement of the shipment since and I cannot reach your customer care .

Order date: 30 December 2021
Order Id:[protected]

Delivery guy Shyam ([protected]) delivered the product with a defective item when I tried to return the product he ensures that this defective item will be replaced by an assemblyman and will be assembled tomorrow. But, when the assemblyman came, he straightaway rejected that it can't be done without a missing piece. I also have a call with customer care but they are not responding.
Finally, I gave up and raise a request to return this item. But again, they are not picking it just rescheduling and canceling the pickup from past ONE MONTH.
I just want my money to be refunded whether they pick the item or not.

All Snapshots are attached.

Order no.[protected],[protected] &[protected]
not delivered not fixed. i have tried talking to customer care they do not call back nor they reply to my emails i have proofs.

Product name- Kuruma 4 Door Wardrobe
Ordered date[13-jan-2020]
Promised delivery date[22-jan-2022]
Current status- Product not delivered

The product was supposed to be delivered by 22 January but after repeated followup it was not done and again the promised date extended to 24th of January and now the same had not been delivered and we are not getting any status or updates on the product and customer care is not responding to our calls as well chat. I want the product to be delivered by[protected].

Order[protected] has not been delivered yet.

Booked on 7th Jan but still no updates on this.
i have to follow up but no confirmation from Pepper fry end
Called and mailed many times but no response from customer care.

I made an order from pepperfry on the 23rd of December 2021 for a 6 seater sofa set in the green colour. The sofa was delivered on January 12th 2022 and immediately i realised that it wasn’t the colour that was advertised.

The colour i ordered was a dark green (or so i thought) as it was the colour given in the product description. When the sofa was delivered, it turned out to be a very inferior and bright green colour which...

Defective and poor quality product delivered and Company not responding to emails, calls. Order number[protected]

I have ordered a table from pepper fry and I got invoice without digital signature. Pls look into it
I have tried customer care several times but no response
Order number is[protected]FM1595840-S-WH32499

Against my Order No[protected] INR 1349
Pepperfry delivered a defective & dented product, the refund is still pending
Secondly in my second order no[protected] the website display price post discount was 2563 INR but they charged me 2958 INR &auto deducted my wallet money ! The case involves cheating by not refunding against defective products, overcharging & deceiving price & without consumers consent deducting their money
Aside I have written 7 emails & tried to contact them over social media & call but there has been no response, it’s been 7 days

Hi Pepperfry

Order No. :[protected]
Your marketing gimmick is extremely attractive but your services are EXTREMELY PATHETIC.
After being unheard on multipl platforms like providing multiple feedbacks on your website product and calls on your just-a-missedcall number, I have to take it up here on Facebook just hear back from you.
I had purchased a dressing table from Pepperfry, it was delivered to me on 9th Jan. During purchase I was charged 449INR for assembly as the mirror of the dressing table needs to be fitted on the wall but Pepperfry didnot arrange any carpenter for the assembly within 24 hours. I had to call several times on the just a missed call number several times for almost 1 week and I had to put my complaint on consumer forum, then they managed to send a carpenter for assembly.
But again this carpenter didnot have enough tools to carry out the assembly of the product. Since 11 days the product remains unassembled .
Still there is no reply from the Pepperfry customer care. A carpenter owning a small shop is more professional than the fake-hyped companies like Pepperfry.
It is very annoying and sheer waste of money to trust brands like Pepperfry. You pay no heed to the concerns of the customer and even donot adhere to the promised services which come along with the product and the huge cost that the customer pays.
I would certainly discourage people to never go for a brand like Pepperfry.

I ordered oil deffuser on 8 th jan . In pepperfry it showes delivery date is 25 th jan . And on E cart website the delivery date was 15 th Jan and Know it shows me my orderd is returned

Product on 6.5k not yet delivered

I purchased a carpet with order number[protected].
The carpet was so thin and slippery.
We were slipping off. It is not at all serving my purpose and hence planned to return it.
But they are not ready to accept the return.
How can we even judge a product by buying online, the material is so bad. What should I even do with the product of it's not serving my purpose ??
Pepperfry - Are you listening ??
You...

I have got incomplete order delivered on 12th Jan against an order raised 26th December. The carpenter who came for installation has to say that item is missing to complete the installation. Since then I am following my making multiple calls and emails but it's ridiculous that the team does not bother to respond. hence decided to return this item and you have to pay the actual amount, not the discount amount.

The carpenter Raghavendra has to say that he already posted the required details in the group but no response even he recieved.

ORDER ID:[protected]

ITEM NAME: Crysta 4 Door Wardrobe in New Wenge & Natural Ebony Finish by Nilkamal

Study table deliver by pepperfry against order number[protected] was incomplete and Pperfry is not respondi g on same.

I have raised the complaint on same day but they have still not closed the issue.

Purchase done on 16 Jan 22.

I have aslo raised the return but nobody responding still

Since no carpenter service has been provided and it's more than 3 days also no response for the customer care calls other than automated voice notes, hence placed return request, I cannot waste my time running behind this. Even getting product from a local store will provide better service than pepperfry