Pepperfry Complaints & Reviews

I have bought a king size bed with storage in mid of June 2021 and we started using it from July 1st 2021. After 6 months in the beginning of January 2022, noise was coming when we were sitting on it. Then when we checked, we understood that one of the joining bar broke and because of that the slabs of the bed was getting too much load. Since it was experiencing too much load, the slabs also started to break and out of the 5 slabs, one side...

I purchased the below product on Jan 2021 for INR around 25000.
ITEM NAME Ryouta King Size Bed With Storage in Wenge Finish by Mintwud

ORDER ID[protected]

SKU FN1769414-P-WH5046.

Its a engineered wood, once it crossed the warranty period it got broken.

I wrote to pepperfry for a resolution but they are not interested as the warranty period has crossed.

Even...

Pepperfry has wiped off all my wallet cash balance nearing 5000. How can they wiped out all the wallet cash balance. They should be charged section 420. Refer screenshot how cruel they are acting with 420 activities....

Its being so long i have raised request for return of 3 Door wardrobe, it says pick up requested (weeks before). No one has been assigned to pick the item and no information from customer care or any. Tired of writing to them the only revert i get it issue is resolved ticket is closed pls raise new request. How can you close the ticket without taking acknowledgement. Call backs never comes back post your order stuff.

Order...

Order ID :
[protected]
[protected]
King size and queen size bed assembly.

Each time pepperfry assigns this particular carpenter : Subrata Bose and he mentions he is arriving at 12 pm and never turns up until 7 30 pm.

This has been happening for 3 days and pepperfry has not been able to assign a different carpenter for assembly.

Please refund and return the item in case you are...

I bought the table looking at images shown to me in the product gallery. The product gallery displayed width to be 19.5 inches which suited my requirement.
Once the product arrived, I measured the dimensions and knew it's not correct/

I am posting both the images.

1.) In "Screenshot[protected].jpg", you would see the table width to be 19.5 Inches.
2). Now see the image "IMG[protected].jpg"...

For the
Order ID:[protected]
pf
Order Date: 04 March 2021
Return
Refund
I highly regret buying this wardrobe for my old father whose room I had set up when I was in Kolkata in March 2021.
At first I ignored the bad fitting and it's gaps all over let alone the cardboard at the back.
But I am aghast against the mould and fungus that has grown all over the wardrobe not just outside but...

I have Ordered a liva coffee table and my order number is[protected]. My order is stuck in the Mumbai warehouse for the last 8 days and there is no update from Pepperfry regarding my order delivery. The customer care team tell me to wait for 48 hours each time I call them....

I ordered a sofa using Pepperfly and they have sent me a product where the cloth is stapled...

I had purchased this Bench from Pepperfry and upon delivery noticed that it wobbled and wasn't a sturdy product at all, the back support is fragile and it is more of a decoration than a furniture item. After repeated complaints, a carpenter was assigned for inspection. The carpenter they assign is their own who obviously gives a biased report. After wasting 3 weeks, they finally informed me the Bench can't be returned. It was a nightmare...

The company sends 5-10 spam mails every single day. When trying to unsubscribe to the spam mails the unsubscribe button never works.

This is some lazy promotional ### the company has been pulling off from the past 7 years and still hasn't fixed it yet....

Order ID :[protected]

The advertised Simmons shoe cabinet had 3 compartments in each of the 3 sliding cabinets.

However after assembly mine has 1 ply missing for each of the 3 cabinets. Images attached.

Customer care is not receiving my calls and not giving me a callback either.

Unable to apply for a refund or tell pepperfry to ship the missing items....

I had made a complaint in jan beginning regarding the defected stool. No call, no response, no action....

I was supposed to receive a refund with 10-17 days but it has been over 30 days I have still not received a refund. Every time I send a mail to customer support I receive a mail saying that they will contact me within 24-48 hours. However, I never received a single call from their side....

This is the worst product i have got online. the bed is imbalance shaking, and no durability or strength of bed the ply wood upper or lower side is as such if you will stand on bed it will break. even i[censored] r of 60 kg .Hence cant be used and is defective to be called as bed...

I have a few grievances with the customer service provided by pepperfry.

Background-

One leg of solid wood chair is ruptured only while sitting (normal expected use). It has been only 6 months from purchase.

1. Wood quality - I had asked multiple times while buying the product what is the wood quality. Pepperfry always had only one answer - Solid wood. Never it was mentioned that the legs pf...

Based on my order[protected], Mattress shipped and delivered but it is observed defective so may i know what is charge for return or no one given answer for such concern so pls help and support,
Mattress received and 11th Feb 22 and same day concern observed...

I purchased Queen Upholstery Bed online from Pepperfry and it was delivered on time. First of all delivery person wanted to unhold items to take back Carton box to sell for himself. When he opened I saw it and said it seems cannot bear 2 people weight and he agreed as well. I decided to return the item and placed Request on the same day. People refused to pick saying let Technical person review then we will take. So I allowed for evaluation...

We booked a 4 seater dining set on 26th Jan 2022 from Whitefield pepperfry studio which got delivered on 29th Jan 2022. The product arrived damaged where 2 chairs were in broken condition. The whole set was immediately returned . Since that day I have been following up for REFUND for that item. The customer support manager called and told immediately refund will be processed . It has been 2 weeks now and neither there any acknowledgement...

I am here to share my concern about 2 orders (I feel soo stupid that after my first experience, I still maee another order)
First one has this story where the order got rescheduled 3 times and eventually i was made to cancel it.
Let me share more details with you about first order
1. I received multiple msg on 8th Jan that the order will be delivered on 9th
2. Suddenly there was no response and after multiple...