Pepperfry Complaints & Reviews

Order Number[protected]
Date- 15th July 2022

We are extremely disappointed with the order with I sleep seven, supra reversible mattress from pepperfry. They have named a single bed as queen size bed, and after ordering and paying the price they bring a single bed to my house. I never asked them to return, but all I needed was a replacement of mattress from single to queen size and I was more than willing to pay the balance amount. These people have no concern about customers loss, it literally doesn't fit my bed and I will have to shell out my money again to buy a queen size bed. Expected Pepperfry to have good quality vendors. I have lot trust on buying things online. This has been the worst experience! I want this to be replaced with queen size mattress and I shall pay the balance amount.

This is regarding Queen size bed we had ordered from Pepperfry online portal (https://www.pepperfry.com/) and which got delivered on 14th July.

There was a defect in the bed delivered . Storage section of the bed was having clear gap and after a week we saw small cockroaches coming from those gaps hence we initiated a return on 29th July 2022.

A CS agent called and asked me to capture the bed defect in image and a small video and email it on [protected]@pepperfry.com after which a ticket will be created by us and and a technician visit will be assigned and then we can process the return and refund process. Technician visit happened and we explained him the issue . He agreed to the defect, captured it and told the same to his supervisor in front of me and informed that CS team will connect with you for further process.

CS agent called and said that there is no issue reported by our technician and therefore we will close the ticket . I disagreed and asked CS agents that there is a confusion and called the technician and put him in the conference call . Technician agreed but there was no response from CS agents and call was cut. I received the CS agent call today on 3rd August 2022 and was told to email my issue again so a new ticket will be created as previous ticket got closed because wrong technician feedback was submitted .He also told that we will do a follow up from the previous technician visits only . Few hours later today I received a call from CS agent from Pepperfry and told nothing can be done on this and you have to adjust with the defected product.

Attached are the pics and short video of the bed highlighting issue faced by us. I have a big problem with the installation of Storage boxes where its lower wooden plates are simply kept on the floor and not fitted to the bed due to which a clear gap is created from where we have experienced the issue. Kindly help us with this issue as there is no accountability being set and customer is being harassed.

CS ticket details : EM[protected], WR[protected]

Product details:
Marbito Queen Size Bed With Box & Headboard Storage in White Colour by @home By @home
SKU ID: FN1956410-S-WH37387
Qty: 1
Sold By: Nilkamal Limited.
Assembly: Offered By Pepperfry

Best Regards,
Prachi Dixit

With regards to the Pepperfry Flash Sale using the coupon code "Flash"
The advertised message says 100% cashback (see first image).
I even asked the Pepperfry customer service if there is any catch or hidden clause before making the purchase on order.
And I was told there is none and that within 24 hours the refund would be made on my pepperfry wallet.
Tried looking for the terms and conditions which I could not find anywhere - I'm sure its hidden somewhere on the app - but I was told it should be at the bottom of the home page, so I looked here and in some other parts of the app. Could not find it.

Now after the so-called "cashback" has been credited I'm told
It expires in 7 days
It can only be used against 20% of the item or for INR 2500 per item - whichever is less.
Which means to use 16, 838 credit (supposed to be cashback) I have to buy items worth 84, 190 or more from Pepperfry.

This is not what "cashback" means. This is a discount coupon with a Lock In and using terms like cashback is just misleading the consumer.

This is extremely disappointing from a trusted company like pepperfry, and is the kind of behavior one expects from a small scam website, not Pepperfry.

Order number: Order no:[protected]
I purchased the product from the pepperfry, but as product was not matching with our room asthetics and doesnt look good as per web image and also width of the product was more than we desired, we wanted to return the product.
But Product cant be returned . As per executive from the pepperfry
1. My return request got autoclosed with out any information to me and seems like attempt has been made to exceed 7 days. so that it will come underpolicy to not return the product beyond 7 days.
2. "Product is same what I ordered, and as per company policy we cant return the product " -- This I hear a standard reply. Every ecommerce delivers the product what we order, what so special about pepperfry!!!
Where is my opinion.??. I dont like the product, it is no use of me, it is lying packed in a corner of my room, I doesnt matching my room asthetics, dimesions are not proper, thichness I dont like, color of the product looks odd to me...???where are this consideration.?
3. Please help me to return this product. I swear I will never ever order from such a ecommerce, who just want to extort money and providing very poor quality of service. Very true why economy is falling down because of this practices

I have order from pepperfry.My order number is[protected], but at same time my family member made the same order because in order[protected], i was getting the message of transaction fail from pepperfry, so i had order the same product from different account and the order no is[protected]. So, i canceled the previous order[protected]. So, they refunded the amount but they cutted the 2.5% in it, which should not be done because i have already bought the same thing and the other would be useless. You guys can not do that.

Buying Experience - I have ordered one Mintwood Computer Desk for WFH worth price was Rs. 10, 853. I made the payment with my credit card; and the order was placed immediately.

Change the product - After 5 minutes to placing the order, I have realized that I have placed order for a wrong product; and I need to cancel the order and purchase the correct product.

The Problem - As, I was placing the order, I was in the product details page; and I noticed the "Cancellation Fee" section and they have "purposefully" and "smartly" hidden the fact that, even if the product is not "shipped" / "manufactured", you have to pay "2.5% Cancellation Charge even if you cancel the product IMMEDIATELY"; which is really WRONG and EXPLOITIVE from a big brand as Pepperfry. As, I have changed my mind / or placed the order mistakenly and I want to order another table, I MUST be able to cancel the order without being charged.

The Solution - Before placing an order the user should be clearly informed that after placing the order they have to pay a 2.5% of cancellation charge if the user want to cancel the order (even if it is after 5 minutes) - It should not happen in the first place, and the user should get a timeframe in which they have enough room to re-think about their purchase.

Ordered one analog wall clock . Product dimension mentioned in app was 10.5 inches. But I received it smaller in size. Multiple calls, multiple chats, mails, sent the product pics with measuring tape also . Going thru hell from last 3 days . And today at last got call that the product is right in dimension. Will share images, any one can tell that it's small in size a mentioned by them . It's sheer torture and online theft . Not expected by company well known like them . But highly disappointed and faced trauma, torture by them . Sheer agony . Hope will get some positive solution regarding this soon . 🙏

Guys never shop from fraud company named pepperfry as
i ordered from pepperfry order no[protected] decorative wall clock worth 5100 rs after discount but I recieved wrong product for which I even have unboxing video as proof and instead of providing resolution they have accused me of lying instead. very poor. i suggest every one to never shop from pepperfry. they are frauds and they have insulted humiliated and mentally harrased me. i m looking forward to file consumer court case against pepperfry as they denied to provide resolution

tweet link o[censored]nboxing video
https://twitter.com/manojsingla181/st...

Consumer forum docket no[protected]

I bought a wardrobe from pepperfry website (order number[protected] which was swiftly delivered to me. Next day I was shocked when I checked the quality of wooden board. It was mere 12 mm board and a thin cardboard supposed to be used as its back. I refused the assembly and immediately made a return/refund request. The customer care executive gave me another shock when he said they can’t do anything about it and it won’t be taken back. Upon asking, he said customer disliking/Dissatisfaction can’t be the reason for product return. I went to furniture
Market to check the average size of board used in same type of wardrobe and it came out to be 18mm for the main frame and 10mm for the back. Upon asking why don’t pepperfry mention wooden board size, they said it’s their in house brand and these are their standard measurement (which is itself not sturdy).
Please don’t make fool of atleast fresh customer.
Please refund my money and take your unused product back.

I ordered a gaming chair last year on 24th August from pepperfry.com. The order ID for the same was :[protected] and costed me 11076 rupees.

A few months back I started having issues with the chair. The upper layer of fabric started to come off. The recliner lock mechanism is also not working which means the back of the chair reclines even with very less force (which means I cannot take back support and started having pain in my lower back).

I contacted customer support and they were kind enough to arrange a carpenter visit for me. The carpenter visited me and checked out the chair and told me he cannot fix it. He also asked for 100 rupees to write the same thing in his review and inform his superior this very thing. He told me this is my only chance to get replacement of the defective product.

I paid him 100 rupees and contacted back the customer care. He told me there is nothing more he can do and cannot replace the product. When I asked to provide me contact information for their superiors, he refused me.

I had purchased a product worth around 25000 in pepperfry and cancelled as it was not required. I was expecting refund in bank account as Amazon kind of ecommerce send refund to Bank account. Pepperfry had put the money in pepperfry wallet which i am not aware. I made a small purchase to check if I can use that wallet amount. So i utilized 200 rupees out of 25000. I then enquired if I can get the available balance in wallet to my bank account. They agreed initially but upon checking during transfer they said since you have utilised 200 rupees we cannot transfer any amount back. So this means i can only utilise the amount for pepperfry purchases now. They are claiming that i since I had utilised partial amount, turning the blame on my end they are unable to refund. No consumer will be aware about these internal rules of pepperfry. This is system issue from their end for which consumer must not be affected.

Hi, I placed and order #[protected] on 12-july-2022 at 8.05am and cancelled the same order within 2 hours. However, customer care charged 2.5% as cancellation charge, even though the order is not confirmed or order not packed or order not dispatched.

This is unfair. For what reasons are they charging cancellation fee. This is very wrong means of making money.

Kindly look into it.

Thanks
Ramesh

I had purchased an Oriel Solid Wood Single Bed with Storage from Pepperfry on 20th February 2020.
Item ID is FM1694477-S-WH32491.
The amount paid for this product is Rs.25399 including all taxes which also has a warranty of 3 years. On 19th of June, the support between the two ends of the bed broke in between as there appeared a crack. So, on 22th June, a furniture specialist had visited and checked and observed the furniture and then concluded that the damage is irreparable and that it can only be replaced. On 23rd June, we received a mail stating that the product will not be accepted for repair/return as it has been damaged due to our usage. I wonder, How can a wooden cot break due to our usage? This is completely meaningless and baseless claim put forth by Pepperfry Officials, even after the furniture specialist referring for a replacement after thorough inspection. Now, even after sending them multiple mails regarding the same, we aren't getting any response as a matter of solution to this problem.
Even though this product was expensive, we had only purchased it thinking that as it came from a reputed company like Pepperfry, it would last longer. This kind of response was not expected from such a company. Hoping that necessary action will be taken by the concerned authorities or else we will be forced to seek legal advice.

I just paid an amount of 21820/- on pepper fry, but the order shows cancelled. I did everything to recover the money from them or atleast place my order. They are not helping, 21820 is a very big amount. I trusted this company. I want my money back or the order to be placed. This is such a scam.

There is no updated status for order I'd[protected] since 13th June.
Delivery date was 20th June but still not delivered.

I brought a Ana 3 Seater Sofa in Garnet Red Colour.
ORDER ID:[protected]
ITEM NAME: Ana 3 Seater Sofa in Garnet Red Colour - Mintwud by Pepperfry
SKU: FN1745972-S-PM36263
The Item was purchased on 25/11/2021 and had a warranty of 36 months. After few months stiches started removing.
i have raise a complain on June 3rd for the same.
After 20days they came and said merchant are not responsible for stiches and cloth.
i'm frustrated as this stiches can be done with out completely opening.
Pepper fry not taking any responsibility and said it already mentined in warrenty after 20 days.

Online purchase date: Mon, 30th May'22
ORDER ID:[protected]
ITEM NAME: DeLonghi 1350W EC685.M Espresso Coffee Machine
Delivered on : 04th Jun

Seller sent me used product when I have ordered brand new. On opening the box milk smell was coming. You can see Coffee stain on frother in photo. Coffe was also stuck in machine as if it was used very much before. Spoon has coffee powder on it.

I instantly started replacement request on pepperfry on 5th June 2022. Pepperfry calls me on 13th June 2022 and say seller has already sent replacement but is not sharing shipment tracking details. Then again pepperfry calls me on 18th June 2022 and said that seller(Kida Retail Pvt.ltd.) says they had sent you new product and we cannot do anything about it. Definitely One o[censored]s is lying and I know I am not lying.

“ Dear Hareshkumar Damor,
This communication is regarding your Service Interaction Number WR[protected] on your concern with the following purchase on Pepperfry:
ORDER ID:[protected]
ITEM NAME: DeLonghi 1350W EC685.M Espresso Coffee Machine
SKU: AP1971139-S-PM38338
We have received the details about the above order, and our escalations/ resolutions team has reviewed your complaint in detail. We regret that we will not be able to accept your return request for this purchase.
We wish to inform you that the resolution provided to you is the final basis of our evaluation of the case, and therefore we are closing this case at our end.
Regards,
Nikita Shetty
Resolutions Team, Pepperfry “

how can i resolve my complaint now. Pepperfry return policy is they don’t take product with scratches but they do sell you used product with scratches. I know its my mistake that i ordered from pepperfry instead of Amazon to save Rs 2000. now i have lost my RS 22000.

I ordered a drawer cabinet from pepperfry.com. it was supposed to be delivered on 6th june instead was delivered late on 12th. As i just had a baby i was in dire need of this product. When it reached me nobody contacted me for its assembly. I myself had to call the customer care and request assembly. Until then i hadn't opened the parcel as the technician appointed comes and does the same. When finally the technician came and opened the color of the product was totally different than what i ordered. Not even close to the picture shown on the website. I raised a return request on the website uploaded the pictures comparing what i got and what was shown on the website. In a few hours i got a call from the website only to hear from their executive that the pictures i have uploaded all look the same. It was like they were told to simply deny what customer is trying to convey and somehow reject the return. I still tried to convey and make their executive understand. He blatantly denied and canceled my call. And i haven't received any response since then. This product was forced on me when i genuinely just asked for a simple return.

Not accepting the returns even the return window is open stating that the defective product is just client perception.
Very pathetic and poor quality staff very rude and impolite towards customers .

Had placed an order for a single seater chair on 5th May 2022. It was to be delivered on 2nd June 2022. The same is yet to be delivered. ALso there is no correspondence from the company w.r.t delay in shipping the product.