Pepperfry Complaints & Reviews

I placed an order with Pepperfry App on 30th Jan 2022. Amount of Rs.6010 was paid from my PayTM wallet. The Pepperfry App shows that payment has failed and hence order cancelled. As per PayTM this transaction is successfully completed and amount forwarded to the merchant. Unfortunate part is that Pepperfry customer services is not at all courteous and is not helping in tracing the payment made which might have hit their suspense account.

Order 1 : Should have been delivered on 29 July
Order ID-SKU ID :[protected]FN1875689-S-PM36608
Order Date: 09 January 2022

Order 2 : should have been delivered on 1 feb
Order ID-SKU ID :[protected]FN1760549-P-WH5046
Order Date: 24 January 2022

The company has been delaying orders without any intimation. when order 1 was delayed, I called to check as I had stayed home to receive the order. Now again this has happned. I am home to receive the order and i am being told that it cannot be delivered today. these were committed date and I had requested for update in case of delayes to customer care - still no update.
I have taken leave for 2 days for delivery and still not received. I am rquesting for objects to be delivered today (as I cant say home again on the next 2 days) which is being denied or be paid for my 2 days of salary.

The lack of professionalism and commitment is annoying. And also costing me my social life as I can;t call people home due to lack of these items too.

Hi,

Delivery date - January 8, 2022
Order no.[protected]
Product - Bajaj Food Factory FX 11 Food Processor 600 watt
Name of customer - Aneri Chandura
Email id - [protected]@gmail.com

I had purchased this product from Pepperfry and return request was raised within 2 days (Pepperfry claims easy returns for this product) but still product was pickedup after almost 10 days i.e. On January 17, 2022 by Bluedart.

Since than the status has not been updated on application regarding return of this product and even i have not received refund for the amount.

I have wrote 8-9 emails to Pepperfry but never received any call back or reply for resolution and even tried calling them for 10-15 times but they are not answering my calls or calling me back.

Request your urgent intervention in this case as such things are highly intolerable.

Strict action shall be taken against such companies so that they cannot earn at the cost of others.

They have harrased us allot.

Please help us in getting refund from Pepperfry on priority basis.

Regards,
Aneri Chandura
[protected]

I bought the woven stool. Used it fir 2 times for not even 5 mins each. It looks like a hammock now!! The response from them-we can't do anything about it. Such poor quality, aweful customer service. I want it returned as it is useless for me now. No one can sit on it!!

No response on Return request raised on 18th Jan 2022 for Order No.[protected] Blue Wool Floral 4 X 6 Feet Hand Tufted Carpet by Jaipur Rugs Qty : 1 ₹ 7679 FU1880894-S-PM13853
I ordered Blue Wool Floral 4 X 6 Feet Hand Tufted Carpet by Jaipur Rugs Qty : 1 ₹ 7679 FU1880894-S-PM13853 (order no.:[protected] on 08 Jan. 2022 and received it on 17th Jan. 2022 thro. DELHIVERY courier service. But when i checked the dimensions of the ordered and as described above, the carpet came out to be lesser in dimensions of 3.6 x 5.6 feet only which is lesser in size than the one described above, showcased and purchased on pepperfry app.


I started its return on 18th Jan 2022 thro. pepperfry app and talked to pepperyfry customer care also on 18th Jan 2022 and 20th jan 2022 for moving the process of return and was told of positive response in a day or two but since starting of the return process on 18th Jan 2022, i have not seen any positive step been taken from pepperfry side to initiate the return .
Please help in getting this wrong and lesser dimension carpet returned as its breach of contract and service to send lesser dimensions product.

On Jan 11, 2022 I placed order#[protected] with Pepperfry for 2 products. Out of 2 products, I have received one product on 19th Jan 2022.

I found that they delivered wrong product and I submitted return request on 20th Jan 2022. I have also received an acknowledgement from [protected]@pepperfry.com stating

"Your Request for a return of Pepperfry order no:[protected] has been received. We’re on it. Allow us 12 working hours (our official working hours are from 10 AM - 7 PM) to get back to you. "

Post to that I haven't heard from them. I sent two reminders for pickup but no response received.

Now I have received 1 correct product and 1 wrong product.

Pepperfry is failing to pickup wrong product delivery & since payment has been made. It appears they are least bothered.

Very sad state of affairs.

I was given a credit of 1001 Pepperfry wallet points under their promotions. I ordered a table for rs 1386 out of which 1001 got redeemed and rest I paid out of my pocket. Unfortunately the table received was broken from a corner and hence I raised a complaint for return. They took ten days and multiple attempts to contact them to accept a return and credit me back the promotion points and the executive confirmed that I will be able to use the same points on my new order same way like I did the first time I.e complete redemption with no conditions. Basis his confirmation I returned the item however I received an email that 1001 points have been credited however you can use only upto 50% cart value.
I still went ahead to order but I was only getting a 20% cart value worth of pints getting redeemed and hence I raised a complaint. The next day I got an email from them that now only 20% of cart value can be redeemed via these points meaning I will have to spend now 10000 to get the same redemption I did the first time.

I raised another complaint and btw they call you back after 15 attempts as you can’t reach them directly and keep replying to your mails as per their own wish with copy paste answers. I also asked to talk to a senior no one contacted me back.

I again raised the issue as credits are ending today I.e on 28 Jan and I was told we will check and get back on call. Suddenly I receive a new mail that now you can use credits for only 15% of cart value.

They think customer is a fool. Why open promotions when you cannot handle. Why was I told I will be able to redeem the 1001 credits again entirely on an order like the first time.

How come rule changes with every passing date.

10 Jan 2022 order delivery date
Order no[protected]

On 25 Jan (screen shot attached) they mailed me use it for 50%
On 26/27 Jan they mailed me use it for 20% cart value
Today on 28 Jan when credits are about to get expired I got mail saying only 15% can be used.

They cheated me by sending a broken table and did not give option of exchange. They conviniently won’t call you back or reply to mails properly.

I had placed an order on 6th Jan, after payment it is not showing the order details in my orders as well no email no message received. None of the agent is helping me they say they don't see the transaction but the bank has conformed payment and transaction details for the same. I have lost my 6000 rs with no help from anyone, they just ask for Order # which I haven't received, I have been chasing them from 1month and no help.

Issue background:

On 6th January I ordered a Pepperfry Mattress including 2 pillows and 6 door mats.

I am not able to find the order details under my account or my wife's account. I think we would have ordered it as a guest. We never received any order confirmation email or message as well though the order was successfully placed.

Could you please help us with this?

I have paid for it from my American Express account. Details are as follows

Alert: You've spent INR 6, 599.00 on your AMEX card **61009 at PAYU WWW PEP on 06/01/2022 at 08:11PM IST.

I have cancellation Nariko 4 Door Wardrobe in.order Number[protected]. O didnt get my refund.When i get my refund.

As per above I purchased a blue carpet from pepperfry as above. The product was low quailty and blue turned violet in some areas. The company rejected my return request saying photos look ok. At they should have compared the photos. Seems like catridge ran out while printing the carpet. Moreover when I step on the carpet after being wet and then step on the floor I have blue colour on my tiles everywhere of my feet

I bought a queen size bed online from pepperfry in Dec. The carpenter who came to assemble it informed us that some parts were missing and assembly could not be completed. It has been almost a month and we have been following up continuously with the company but have no resolution. Neither the remaining parts have been delivered nor the bed assembly is complete. Customer care team has no appropriate response, they just keep asking us to send mails again & again.

Email ticket reference no : EM[protected]

This is in reference to the order ID[protected].
These are 4 defective chairs delivered to me. I shared the photos and immediately initiated return request. I have raised multiple request through your app for a call back since 14th January and haven't received call back only twice. The associated i spoke with did not offer me any solutions. I sent an email to their grievances team. Kingsley from their ensured that by 22nd the return will the take care of however again this associates neither responded to my email nor did he bother to give a follow up call. It's been almost two weeks now with no information from them. Their store doesn't wish to address this as I bought it from they app. And they do not have a customer care number where I can connect with a representative and talk. They only have a call back mechanism. They are putting me through a lot of metal harassment and frustration by not issuing the refund and picking up the chairs from my house.

I had ordered an office chair by Green Soul from Pepperfry on 6-Jan-2022 having Order#[protected]. It was received on 10-Jan-2022 evening and to my surprise it was in such bad shape(Worst packaging, Used Product). I raised a refund request on 11-Jan-2022, after which I received a call from Pepperfry acknowledging the issue. A return pickup was done on 15-Jan-2022. But after this, I have no further communication from pepperfry regarding the refund.
I tried reaching them from every mean possible as mentioned on "Contact Us" tab on their website but no response at all from their side.

My order is stuck at the hub since a week and the expected date of delivery was 21 jan according to ekart. There has been no movement of the shipment since and I cannot reach your customer care .

Order date: 30 December 2021
Order Id:[protected]

Delivery guy Shyam ([protected]) delivered the product with a defective item when I tried to return the product he ensures that this defective item will be replaced by an assemblyman and will be assembled tomorrow. But, when the assemblyman came, he straightaway rejected that it can't be done without a missing piece. I also have a call with customer care but they are not responding.
Finally, I gave up and raise a request to return this item. But again, they are not picking it just rescheduling and canceling the pickup from past ONE MONTH.
I just want my money to be refunded whether they pick the item or not.

All Snapshots are attached.

Order no.[protected],[protected] &[protected]
not delivered not fixed. i have tried talking to customer care they do not call back nor they reply to my emails i have proofs.

Product name- Kuruma 4 Door Wardrobe
Ordered date[13-jan-2020]
Promised delivery date[22-jan-2022]
Current status- Product not delivered

The product was supposed to be delivered by 22 January but after repeated followup it was not done and again the promised date extended to 24th of January and now the same had not been delivered and we are not getting any status or updates on the product and customer care is not responding to our calls as well chat. I want the product to be delivered by[protected].

Order[protected] has not been delivered yet.

Booked on 7th Jan but still no updates on this.
i have to follow up but no confirmation from Pepper fry end
Called and mailed many times but no response from customer care.

I made an order from pepperfry on the 23rd of December 2021 for a 6 seater sofa set in the green colour. The sofa was delivered on January 12th 2022 and immediately i realised that it wasn’t the colour that was advertised.

The colour i ordered was a dark green (or so i thought) as it was the colour given in the product description. When the sofa was delivered, it turned out to be a very inferior and bright green colour which...

Defective and poor quality product delivered and Company not responding to emails, calls. Order number[protected]