Pepperfry Complaints & Reviews

We had ordered few product with some commitment by person named manam from ahmedabad store at titanium one.building, sg highway.
Now as we already asked before ordering that we need to deliver the product along with installation as we are living 230 km away from ahmedabad office. Now today people delivered the project and asked us to install it tomorrow. But since we are not living in the city, we either need to travel again tomorrow back from our home town to facilitate their work of installation.
We already mentioned them that we need
delivery and installation at the same time but they promised at the time of order. This is not ethical from your side of pepperfry store. We feel cheated at the time of order. We need proper support from the coordination team of pepperfry and need to resolve the issue by today. Or else we need to spend money for tomorrow travel and we would need this issue to bring into light with other people.

Dear All,
I have purchased a Mattress from the aforementioned organization, the Mattress was purchased on the promise of the quality. But within a week a Sag was developed in the Product causing a lot of Pain during sleeping.
I was diagnosed with Severe Back Ache due to sleeping on this product.
Also when I raised the same on mail for Refunr/Return. I was told to pay Rs 2600 for this.
Please help

I have purchased a Table and Chair from Pepperfry on 3rd February as order id :[protected]Image1). I bought these items for my wife Mrs. Gursharanjeet Kaur and to be delivered at New Delhi. Subsequently when I requested for invoices, I received two invoices for different items. However the item FN1921314-S-WH38101 i.e table, does not reflect Buyers GSTIN
( Image 2) where as the another item i.e. FN1947049-S-PM36378 i.e. chair’s invoice reflect Buyers GSTIN ( Image 3).
On requesting with the customer care both telephonically as well as through mail ( Image 4), I have been denied by Pepperfry that these cant be included now ( Image 5). Where as when I order as single as per order id above mentioned, how they can have different set of invoices. I am not altering the order, and its mistake by the pepperfry so they should give corrected invoice.

I have bought a king size bed with storage in mid of June 2021 and we started using it from July 1st 2021. After 6 months in the beginning of January 2022, noise was coming when we were sitting on it. Then when we checked, we understood that one of the joining bar broke and because of that the slabs of the bed was getting too much load. Since it was experiencing too much load, the slabs also started to break and out of the 5 slabs, one side of 3 slabs already broke. And raising this issue I have sent a return request to the company. For which they have sent a carpenter and he had commented that the item has to be replaced . But the company refused that the item cannot be replaced and only the part of the item which is having issue can be replaced. But I strongly requested for the item replacement, which they did not agree. The spokesperson of the company then said that she will try to rectify the issue but in vain. After too many approaches from my side I got a mail that this issue is not resolvable and they are closing the issue it seems.
Pepperfry is such a bad company with such a bad customer support. Their team do not have any respect to the customers as well as their customers hard earned money.

I want the item to be taken back as the issue of this item cannot be rectified.

I am attaching photos of the broken slab and the mail conversations.

I purchased the below product on Jan 2021 for INR around 25000.
ITEM NAME Ryouta King Size Bed With Storage in Wenge Finish by Mintwud

ORDER ID[protected]

SKU FN1769414-P-WH5046.

Its a engineered wood, once it crossed the warranty period it got broken.

I wrote to pepperfry for a resolution but they are not interested as the warranty period has crossed.

Even a local carpenter feels difficult to repair the cot as its a engineered wood, now I don't have any other option other than to scrap the product.

Pepperfry has wiped off all my wallet cash balance nearing 5000. How can they wiped out all the wallet cash balance. They should be charged section 420. Refer screenshot how cruel they are acting with 420 activities.

Its being so long i have raised request for return of 3 Door wardrobe, it says pick up requested (weeks before). No one has been assigned to pick the item and no information from customer care or any. Tired of writing to them the only revert i get it issue is resolved ticket is closed pls raise new request. How can you close the ticket without taking acknowledgement. Call backs never comes back post your order stuff.

Order ID[protected]
Order Date 24th feb
Order Value 40744
Return reason - both are defective stuff, inspected by your carpenter (Ganga Prasad) too (both)

Order details -
1) 3 door wardrobe - Issue mentioned above
2) 4 door wardrobe - After ages it has been picked up and refund initiated - amount is somehow not matching with my calculation it should include- Product cost+Carpenter assembly charges+shipping charges. No one in your Customer care able to answer split of refund of 25, 479???? I do have RIGHT to ask the details.

Can some one look into this matter on an URGENT BASIS AND REVERT OR CALL ME WITH STATUS NOT TAKING ANOTHER 48 HRS TO CONFIRM WHICH IS NEVER ENDING.

Order ID :
[protected]
[protected]
King size and queen size bed assembly.

Each time pepperfry assigns this particular carpenter : Subrata Bose and he mentions he is arriving at 12 pm and never turns up until 7 30 pm.

This has been happening for 3 days and pepperfry has not been able to assign a different carpenter for assembly.

Please refund and return the item in case you are not assembling the furniture

I bought the table looking at images shown to me in the product gallery. The product gallery displayed width to be 19.5 inches which suited my requirement.
Once the product arrived, I measured the dimensions and knew it's not correct/

I am posting both the images.

1.) In "Screenshot[protected].jpg", you would see the table width to be 19.5 Inches.
2). Now see the image "IMG[protected].jpg" which i clicked once the product was delivered. You would notice the table is approx 32 inches wide. If you consider packaging of 2 inches then also it's 28 inches wide.

I have no place in my house where I can fit this. This is misleading information displayed at pepperfry website which led me to buy this item.

For the
Order ID:[protected]
pf
Order Date: 04 March 2021
Return
Refund
I highly regret buying this wardrobe for my old father whose room I had set up when I was in Kolkata in March 2021.
At first I ignored the bad fitting and it's gaps all over let alone the cardboard at the back.
But I am aghast against the mould and fungus that has grown all over the wardrobe not just outside but also inside. I clean it and it comes back in two days!!!
I visited him this Feb just to be shocked at all the clothes that had gotten spoilt nonetheless i felt so bad for my old father to be breathing into the same room this wardrobe exist.
I demand pepperfry to take this piece of crap from my home which is neither usable not healthy and refund my amount.
Infact it's is dangerous for old people to have a 7' tall fungus filled junk in the same room! I wonder why do they even sell things without checking it's quality and trearing it to be mould free.

I have Ordered a liva coffee table and my order number is[protected]. My order is stuck in the Mumbai warehouse for the last 8 days and there is no update from Pepperfry regarding my order delivery. The customer care team tell me to wait for 48 hours each time I call them.

I ordered a sofa using Pepperfly and they have sent me a product where the cloth is stapled

Order ID :[protected]

The advertised Simmons shoe cabinet had 3 compartments in each of the 3 sliding cabinets.

However after assembly mine has 1 ply missing for each of the 3 cabinets. Images attached.

Customer care is not receiving my calls and not giving me a callback either.

Unable to apply for a refund or tell pepperfry to ship the missing items.

I had made a complaint in jan beginning regarding the defected stool. No call, no response, no action.

I was supposed to receive a refund with 10-17 days but it has been over 30 days I have still not received a refund. Every time I send a mail to customer support I receive a mail saying that they will contact me within 24-48 hours. However, I never received a single call from their side.

This is the worst product i have got online. the bed is imbalance shaking, and no durability or strength of bed the ply wood upper or lower side is as such if you will stand on bed it will break. even i[censored] r of 60 kg .Hence cant be used and is defective to be called as bed

I have a few grievances with the customer service provided by pepperfry.

Background-

One leg of solid wood chair is ruptured only while sitting (normal expected use). It has been only 6 months from purchase.

1. Wood quality - I had asked multiple times while buying the product what is the wood quality. Pepperfry always had only one answer - Solid wood. Never it was mentioned that the legs pf chair were rubber wood. I would have never bought the product. I have no written proof of this, sorry but thats a fact.

2. Lying carpenter - The carpenter when visited clearly mentioned that it was an error while joining the parts. He said that this particular part would be replaced. Now he is updating pepperfry that it was a breakage due to usage.

3. Lets just say this was grossly because o[censored]sage (which it cannot be), the wood ruptured within 6 months. How can a wood rupture with normal use in just 6 months? Hint - Inferior quality.

4. Incompetent customer service - A normal carpenter/furniture dealer can fix a furniture. I have received 2 suggestions from pepperfey executives - get it fixed from Urban Company and it is not repairable.. Both of the solutions are neither expected nor acceptable from a PAN india furniture brand.

I got a comment that if it was a manufacturing defect, the chair would have broken in 2 months only. Why do we have 12 months warranty then? I think they are just trying to put blame on us. It is clearly mentioned 12 months warranty. I think it is a breach of contract if services are not provided to us.

5. Suppleir v/s Customer - I have a feeling that more reliance is put on supplier of the furniture than on customer. In my opinion, in longer run, this will only affect your brand. My humble suggestion to not follow this strategy as many successful brands over the world have done that.

We pay premium price to pepperfry because we expect better customer service otherwise local vendors can supply the same quality of goods or we can buy the same product directly from the manufacturer rather than buying from pepperfry. Right now it looks like pepperfry is just a seller. When it comes to defects in the product they just wish to wash their hands away from it.

Based on my order[protected], Mattress shipped and delivered but it is observed defective so may i know what is charge for return or no one given answer for such concern so pls help and support,
Mattress received and 11th Feb 22 and same day concern observed

I purchased Queen Upholstery Bed online from Pepperfry and it was delivered on time. First of all delivery person wanted to unhold items to take back Carton box to sell for himself. When he opened I saw it and said it seems cannot bear 2 people weight and he agreed as well. I decided to return the item and placed Request on the same day. People refused to pick saying let Technical person review then we will take. So I allowed for evaluation and he also confirmed that it is light weight and cannot be used for 2 people it is good for kids.

Poor response from Chat or Call management from Pepperfry where they dont respond or call back. Once in a day u get them to talk for 2 min it is great achievement

After multiple followups including sending mails to Grevences no one responded. Finally on 11th evening Customer support person agreed to take back and confirmed i will receive an SMS and it will be picked soon. But I didnt get any SMS so I decided to follow up next morning

However it is denied on 12th morning and said no one called me on 11th and they cant take back unless it is not damaged

They expect you to break the item before it is taken back

Please DONT BUY ANYTHING FROM PEPPERFRY THEY ARE RUTHLESS PEOPLE and they dont follow any commitments No Decency as well

We booked a 4 seater dining set on 26th Jan 2022 from Whitefield pepperfry studio which got delivered on 29th Jan 2022. The product arrived damaged where 2 chairs were in broken condition. The whole set was immediately returned . Since that day I have been following up for REFUND for that item. The customer support manager called and told immediately refund will be processed . It has been 2 weeks now and neither there any acknowledgement on my mails /calls nor refund has been processed.
Order ID #[protected]
(SKU: FN1761544-P-WH5046)
ITEM NAME : Hajime 4 Seater Dining Set in Walnut & Navy Blue Finish - CasaCraft By Pepperfry

Please help to get my refund processed