Pepperfry Complaints & Reviews

Hi Team,

This is my second complaint on the same order. Earlier no assembly was provided by Pepperfry despite calling 4-5 times daily since 1 week. Now after one complaint they managed to send a carpenter for assembly but again the carpenter did not have enough tools to carry out the assembly. My order is lying without any use since 10 days.

Now when I called the carpenter he mentioned he does not have drilling machine available with him. On 16th Jan, he said he will come next day i.e. 17th Jan and now today on 17th Jan he says that his senior has said, leave it till we get a drilling machine available.

This is extremely bizarre and unexpected by a brand like Pepperfry. I would never recommended Pepperfry to any one for such poor services.

I would needed the assembly of the dressing table to be carried out today itself.

Order No. :[protected]

I had ordered a table on 21st December 2021. The shipping date was mentioned as 5th January 2022 and 11Jan was the supposed delivery date. When there was no shipping update till the 8TH Jan, I called customer care and they responded to me (over email) saying that product has been shipped but I was suspicious because no shipping detail was provided. Also my order status hadnt changed. I called again on 11th January and I was told that the product is ready and will be shipped in the next 24hrs, if not they would cancell my order and give me a refund. AFter this point, I got no correspondence from them and customer care has stopped responding to my calls or emails. Please help me get a refund, will be very grateful. Order SKU ID is FN1841967-S-PM7983

Kindly let me know return and refund status of order I'd[protected]. It's been 4 days that i initiated the return request but no progress. No call, no response.

Hi Team,

I ordered a dressing table worth rupees 35K from pepperfry. It was delivered on 09th Jan'22 but no carpenter has come for assembly yet. Inspite of calling multiple times on customer care number I have not received call back in 15 mins. Also pepperfry have charged 499 INR for carpenter assembly with in 24 hours of delivery but no one has yet come for the same.

Kindly send a carpenter as soon as possible....

ORDER ID:[protected]
Order Date: 20 December 2021
Delivery Date: 30 December 2021

ITEM NAME: Comforto Hybrid Orthopaedic 8 Inch Pocket Spring & Memory Foam King Size Mattress

SKU: FU1920822-S-PM29901-72X72

I have registered an exchange for size of this mattress on 2 Jan 2022. I need a 78x72 size mattress. My case has been assigned to Sunish M and I got a reply from him on 5 Jan asking for images of the product. I replied to it immediately on the same day with all the relevant images as per his email. Since then I haven't got a single reply yet even after multiple reminders. The customer contact number is a "missed call only" number and I never get a call back after I have initiated the above product return. Seems like public naming and shaming on social media is the only way to get companies to respond and act on customer resolution.

With reference to order ID[protected] dated 06-Jan-2022. We have placed 3 products online at pepper fry and payment was done for the amount Rs. 5, 497. After payment we have received any order booking e-mail or reference invoice copy. While we track status of our product on 10th Jan we found that 1 product has got delivered at Kolkatta and 2nd product at Jaipur, 3rd product is yet to ship out. We are ontinously to reach customer care number [protected], but there is reply call back and while we try to connect pep messenger to register suggestion them also we don't get clear status as to how we can resolve the problem. Request to please take our complaint and let us know whether our product can be delivered at shipping address.
Regards,
Piyush
[protected]

I ordered a queen size bed from pepperfry. When i received it the wood quality is pathetic and the storage cover are of very low quality MDF wood. They have fixed it like particle board. The design at the backrest is misaligned.
I have been calling them but no repsonse. There carpenter visited and reported back to their office that product is in good condition.

There has been no response to my query. a60k they took for this product which is not worth even 22k.

Order number[protected]
I ordered duke dining chairs on 21 Dec and received defective chairs on 5th Jan which I refused to accept. Since then it has been a horror story. The customer care is not responding to my calls/chats or emails. There is no update on the delivery status on Pepperfry app. I have no way of knowing whether I going to get these chairs or a refund. Have tried reaching out to their social media handles but got same standard apathetic response

I have ordered six chairs from pepper fry. Delivery was scheduled for Friday 7 January. Till date not received.. Also supposed to get a desk delivered today but no intimation of delivery. Customer care totally useless. Not helpful at all

Placed an order through the pepper fry app as a guest. Made the payment but did not receive any confirmation message or mail. Tried calling customer care but did not receive any response.

Sir

I had purchased Bliss 6 Seater RHS Sectional Sofa in Black & Grey Colour. Order No.[protected]. Only some part of the Product is delivered on: 8th December 2021. I have contacted customer care of Pepperfry. They requested me to wait for 48 hrs so that they can check with the warehouse team. Again contacted customer care, they advised me to wait for another 48 hrs. After, some days I call the customer care they again told me that
I better return the product as the merchant is not responding their email. As advised by them, I have requested them for refund and they told me that their team will up the product. But till today no one is turning up for picking up the item.

I want to return the product and want a refund in my account.

Pepperfry not responding to my phone call.

Please help me.

I received defected product.carpenter visited and then pepper fry team decided to return the product and after that I'm just calling to customer support team they schedule pick up but nobody came to pick up the product. I'm sending mails and calling to customer support team but no response is there. I'm requesting you to please resolve my issue so that I get my money back.

Hi
I would like to express my grievance towards Pepperfry.com.
I had ordered a “Prose Book Shelf in Brown Matte Finish by Wakefit” along with 2 other products on 14th December 2021. It was delivered to me on 23rd December 2021. The status on my Pepperfry account for this order no.[protected] shows the following:-
Shipped on 21st December 2021
Out for Delivery 28th December 2021
Delivered on 28th December 2021
Firstly, the above information mentioned on my account is wrong.
When I received the order, I saw that 1 shelf is damaged. The carpenters who came to assemble the product from Wakefit told us verbally that the shelf will be replaced in 2-3 days. We waited for 2-3 days, then I contacted an agent on Pepperfry via chat. I was again told to wait for 2-3 days.
I called Pepperfry after 2-3 days and was told that a complaint will be logged and they will contact me after 2-3 days. They also told me to send a complaint on [protected]@pepperfry.com along with photos of the damages which I did.
After waiting for another 2-3 days, I got a call from them on 1st January 2022 and they told me that a replacement request has been placed and I will get the product within 7 days on 7th January 2022.
I got a call from a staff from Wakefit on 6th January 2022 who told me that the bookshelf will be delivered the next day on 7th January 2022. I waited the entire day but did not get a call from them.
I got a call on 8th January 2022 from Pepperfry from my case manager Godson to confirm that the product was delivered on 7th January 2022 but I told him that I didn’t receive it.
I am totally frustrated with the service of Pepperfry for my order this time. I am not sure if it is sheer negligence from the part of Pepperfry or Wakefit but it seems like they are just testing my patience.
I am looking forward to appropriate action to be taken by your good office to get my product replaced at the earliest.

Product name-Turner king size bed
Ordered date[protected]
Promised delivery date[protected]
Current status- Product not delivered

The product was supposed to be delivered by 03 January but after repeated followup it was not done and again the promised date extended to 06 of January and now the same had not been delivered and we are not getting any status or updates on the product and customer care is not responding to our calls as well chat. Pathetic service and rudr customer care executives. I want the product to be delivered by[protected] or I want the product to be cancelled

I have bought a 6 seater dining table with chairs from pepperfry on mid june 2021. i got it delivered and assembled. but later on 30th of august 2021 one of the chair broke. i initiated for return. but they said only replacement possible. but nothing happened. they said one carpenter will come and check nobody came. then after two weeks, one more chair also broke. I tried to contact them to inform them this. but could not get through. they are using a call back service and i did not get any call back from them soon. after so many days one representative named soleha called and she said she will initiate for return and refund. but then nobody came for pick or anything. This happened during mid october 2021. and finally on november 4th the item was picked up from my house. but till now i did get get my refund. i tried calling them, mailed them but no response. they called and said during first week of december that it will credited with in 7 to 8 working days. but i did not get anything.

please do something.

i am not able to attach the photos of the mail. will produce if required

My bunk bed broken plz send me a person to repair

Sir, I am raising this for the second time. Looks like Pepperfry least bother about customer complaints. I have raised below complaint almost a month ago and nothing has been done in spite of me calling them multiple times. Would appreciate if some quick actions can be taken.

Regards
[protected][protected][protected]-------
This is regarding the executive chair which I purchased from pepperfry few month back for work from home work. Sir, I would like to bring in following to your kind attention and expecting for a quicker resolution:

1. When chair was delivered and assembled for the first time, I could feel that Chair has some issues and when I pointed out to the technician, he told me to use it and see if problem persists.

2. After using for couple of month, I started feeling the pain on my back as chair was bending towards right side whenever I used to sit on it.

3. After multiple calls and reminder, technician/carpenter came and after looking at the chair he changed the screw and added padding on the right side. I immediately complained him that now chair is tilting on the left side but then he told me to test it and if problem exists then again talk to customer center. You need to note here - that because of adding padding (sort of washer!), technician has to use a long screw which was not even fitting in the screw grip and was left loose!

4. Immediately after this adjustment, I felt chair has become more problematic and hence called the pepperfy again and when I explained everything in details, another carpenter was sent after 4 weeks (after multiple follow-up) and this time when the carpenter saw the chair he told me this is manufacturing problem and cannot be repaired. He talked to his supervisor over the phone and has even taken the video/pics of chair.

5. Carpenter told me he is giving the feedback for replacement and I'll get a call within 24 hrs for the same. Today when I called after 3 days since this visit, I was told that feedback is that chair is defective because o[censored]sage and hence cannot be replaced. No details given and also this is opposite of what carpenter told me and also his supervisor in front of me.

6. Sir, would request you to please look into the case as I work from home and that's a reason I have purchased an costly executive chair. And how come such a costly branded chair will be defective because o[censored]sage in few months.

7. This is utter shamelessness from pepperfry that they intentionally delayed the service and after following up for few months they just called me to inform that they can't do anything even if I go to consumer forum. Right from their customer service to grievance officer - all have demonstrated a poor customer service and have shown very rigid behavior .

Shipped By: Hand Delivery
AWB: MH[protected]
Refund in process: Rs. 18, 612.00

The sofa purchased was damaged, hence return request was placed on same day, Sofa was picked up on 15th Nov 2021 and refund initiated as per Pepperfry team's confirmation. However it has been more than a month and despite assurance on chat and from call centre I have not received refund.

No replied received on email sent to [protected]@pepperfry.com, hari.[protected]@pepperfry.com, [protected]@pepperfry.com

First and foremost, when I ordered the mirror I asked if there was assembly and I got an answer that pepperfry service person will fix it, later that person said it's not in his messages, still I agreed to pay him if he could fix it for me, I wasn't available at that time so he went to the location and fixed the mirror, assuming that. They r pepperfry person with that trust I paid him without even seeing the finished product and today when I see it it's upside down, any normal person can also guess that it's upside down and he is arguing with me that he won't come to fix it .I am highly disappointed that u would hire such person, I am the one at loss here, how can I stay there with upside down mirror
Kindly look into d matter and fix this problem
I have guests coming tom, they will really laugh at this, I am going to say pepperfry have done this mistake..

This is regarding Order ID No.[protected], (Rome 2 Seater Sofa in Yellow Colour by ARRA and Rome 3 Seater Sofa in Yellow Colour by ARRA) (“Order” / “Product”).

The Order was delivered to us at around 09:00 – 9:30 PM on December 2, 2021.

On our prima facie inspection of the Product, we observed some defects/discrepancies (which we also tried to communicate with the delivery person, but he suggested that we speak with the customer care of the company only). Accordingly, we immediately, on December 2, 2021 (or late night on December 3, 2021) raised a return request for the Product by listing down the issues identified by us in detail along with the photographs.

Subsequently, we were informed by your officials that an official will visit to inspect the Product. However, on the contrary, we received a call from a person claiming him to be a carpenter of Pepperfry and asked us about some repairs to be done. We informed him that we have not asked for repair but for the return of Products. He then stated that he will contact Pepperfry in this regard. Thereafter, we have received no communication or information from him or anyone at Pepperfry in this regard.

On December 4, 2021, when we contacted the customer care of Pepperfry, to our surprise, we were informed that we denied the inspection of the Product which was not the case.

Thereafter, we again requested the Pepperfry team to resolve our issues. Now we were asked to send an email along with photographs explaining the issues. The same was done by us then and there.

Long story short, the sofas are still lying in our house and occupying space with no resolution (or communication) from Pepperfry.

We once again request you to kindly take our request seriously and professionally and provide prompt resolution to the issues. We are once again listing the issues in respect of the Product which is as under:

Colour Change: The colour of the Product received is dark yellow (mustard) as compared to the light/ pastel yellow colour shown in the picture of the Product on your application. This is common for both 3 seaters and 2 seater sofa.

Design defect: The seat is coming out and the same is not shown in the picture of the Product on your application. The buttons on the back are big as compared to the picture of the Product on your application. The design defect is common for both 3 seaters and 2 seater sofa.

Product defect, namely, Stitching - The stitching of the 3 seater sofa is stretched. Further, the stitching on a yellow sofa is done by black colour thread threads which are visible and makes the product looks shabby.

Thread visible - Black threads are visible from inside.

Damaged cloth - Scratches present on the cloth of 3 seater sofa's back.

Black cloth visible from inside – This is common for both 3 seaters and 2 seater sofa.

Request you to kindly consider my request and resolve it at the earliest.