Pepperfry Complaints & Reviews

I have ordered two bar stools from pepper fry on 20th Oct.
Its been more than one month and the delivery is still not done.

There was a delivery on 12th Nov, but the products were defective.
So I returned it to the pepper fry representative right away, after discussion with the customer service executive.

Now, every week, I am getting a call from the delivery team that "you will get your product tomorrow", but their tomorrow never comes.
When I tried calling back on the number, some other person picks up and today he informed me that they get a calling list and that's what they follow, they have no update on this case.

I have been trying to get in touch with the customer service team of pepper fry, logged complains and call back requests as well. I have also sent them multiple calls, but till now, neither I have received any call back nor any response to my emails.

Pepperfry service is so bad that other than a call back request, there is no way to get in touch with them as they don't respond to emails/chats.

Now, they are taking the timelines of 1-1 week, and rescheduling the delivery on their own, and I get this message that "the delivery of material is rescheduled as per your request", and I have never requested that.

Hi, this is archana. On 20/10/2021 i bought a product in pepperfry, my order id is[protected] and the item got shipped on 23 oct but they have given wrong courier tracking details[protected] and the item should be delivered by 30/10/2021 whereas till now i. E 22/11/2021 its not been delivered, its been a month since i purchased the product n till now i dont know thr whereabout of my item. I called pepperfry cc multiple times seeking help...

Company studio manager Abused slap language and mis behavior after product purchase.charged for cancelation but before not inform when I was purchased products from company studio.

I ordered furniture under my company policy on 16th November. Till date invoice not ready. As per company policy need to claim before this month. If we call customer care they are rude in response and not ready to listen to customer. Further agent Amilia asked to complain if not happy with service. My order[protected]. Request responsible person who understand retail business to support his customer

I had ordered for one item on 30th October and the delivery date they had scheduled it for 23rd November. However I could see my item has already reached the final delivery station on 13th November at 9 am but yet I have not received it. Pepper fry does not have any option to reach out to their customer service agent. No contact information, no request for a call back and no proper chat system (there is just system robot to chat but not a human to talk to, there is no option at all to reach out to their customer agent). Seems like they care a least for their customers. An item which can be easily delivered by one person in a couple of hours time (since it has already arrived at the final delivery station) is taking more that 4-5 days!!

I had purchased a Herald Sofa cum Bed with Storage & Mattress in Cairo Walnut & White Finish by Crystal Furnitech, ORDER ID:[protected]. When the order was delivered, the delivery boy opened all the parts and was thoroughly checking them, I asked if everything was in order and he informed all parts are throughly checked for accuracy and quality before being packed and they do the same during delivery.
So imagine my surprise when their carpenter finally arrived to assemble the item, told me one part was 7 inches shorter hence he cannot assemble the item. He stated it will take 2 days for the part to arrive. As a special event was planned in the evening, I urgently called Pepper fry for assistance and a gentleman named Saral assured me he will check with their warehouse for the part and call back in two hours. When after 5 hours Saral had not called I called them back. After calling multiple times and being informed by auto messages they will call back in 15 mins, Miss Sharmeen Khan, from Resolution team called and after hearing me out, informed me it will take them SEVEN days to get the part and another 48 to 72 hours to get a carpenter to come assemble the item. This truly infuriated me and I informed Sharmeen, her colleague informed me hours ago it will take them TWO days, so why SEVEN days now? She stated she was advising me as per company guidelines. I requested for a refund and Sharmeen assured me, she will arrange to have the item picked up by end of day tomorrow (15/11/2021). And the refund will be done by end of day on 16/11/2021. I requested her to send me an email that stated the above timeline as we'd discussed and she assured she would do it.

Imagine my surprise when I got an email from Sharmeen which stated "As the next step towards resolving your concern, the above-mentioned item shall be picked up by 2-3 days". It further stated "Once the pickup is complete, we will initiate refund to your ORIGINAL SOURCE.". ( copy of the email is duly attached at the bottom of this email).

Pepperfry team proved to be unprofessional and irresponsible, who have absolutely no respect for their customers time or the problems they cause them due to their unprofessionalism.

The manner in which Sharmeen assured me one thing on our call, and stated quite differently in her email, makes me feel saddened I got myself acquainted with such insensitive and unprofessional people who take their customers for granted.

The carpenter informed me, he jist came from another customer whose bed he could not assemble, as a part was bigger. Makes me wonder, WHAT QUALITY CHECK PEPPERFRY MANAGES OF ITEMS BEFORE DISPATCHING THEM.

The manner in which Pepperfry team didn't ONCE state they would EVEN TRY to expedite the resolution process, rather were giving contrasting timelines for the same was truly pathetic and sad.

Hope I get the item removed from my house and I get my refund immediately.

Thank you

______________________

(Letter from Pepperfry)

[protected] 10AM to 7PM

Dear John Dsouza,

This communication is regarding your Service Interaction Number IR[protected] for the following purchase on Pepperfry:

ORDER ID:[protected]

ITEM NAME: Herald Sofa cum Bed with Storage & Mattress in Cairo Walnut & White Finish by Crystal Furnitech

SKU: FN1657342-S-WH36446

As the next step towards resolving your concern, the above-mentioned item shall be picked up by 2-3 days. The contact details of the pick-up supervisor shall be shared with you once the pickup is scheduled.

Once the pickup is complete, we will initiate refund to your ORIGINAL SOURCE.

For any further queries related to this purchase, please contact me on[protected]I can be reached from 10 AM to 07 PM) or write to me @ sharmeen.[protected]@pepperfry.com.

Regards,

Sharmeen Khan

Resolutions Team, Pepperfry

We have ordered queen size bed from pepperfry, the product was delivered with 2 boards of head rest were missing. We registered the complaint to customer care. Earlier they said the part will be delivered, but they failed to do so. Later they mailed us they will pickup the product and will refund the amount. But from last one month they haven't picked up the same. They are closing complaint citing false reason - they are unable to contact us or we are unavailable at address. They haven't called once for pick up nor they have visited at our address. We asked them to provide details for the same but they failed to do so. They are the fraudsters looting the public hard earned money.

My product was ordered on 19th October 2021. The status shows delivered but I haven't received any product so far. The customer care hasn't responded to any of my emails or my calls since 15 days. Very disappointed with pepperfry.

I bought Scarlett 3 Seater Velvet Sofa in Berry Red Colour - Casacraft By pepper fry delivered on[protected]

I now find the goods have the following fault:

Stitching of sofa have started coming off after three days and finishing is not as per standard

For same we had raise complain and technical person came with sewing things but we had refused as we have paid money as per standard product if at all product starts faulty within 2-3 days it's not prepared as per standard so we are not at all satisfied with the product

I am trying call them daily and have been sending mails but not one is bothered to revert

I thinks it’s fraud company where there is no supervisor nor team manager
It’s not at all trustworthy company

Ordered Sofa and Bed before one month Deepawli and was to be delivered before that. But delivery we got after deepawali that too daily reminding and making complaint almost daily. No body knows when delivery will take place. No advance intimation before delivery. Hopeless.

I received the delivery on 22nd Oct. after lot of followup. on 23rd Oct I requested for return & replacement as product was damaged. Called customer care on 23rd Oct was informed that replacement will be done in two days. Nothing happened. I called again on 27th, was asked to wait for two days more. After several calls and email to cs I informed them to lift the damaged bed and refund the amount. i was promised that it will be picked up in two days and the refund will be initiated one day later. However, despite several calls and email, all I receive are SMSs stating pickup is scheduled on so and so days. But no one turns up. They also provide phone numbers of the person coming to collect. Today also I got a message and when I called the number he informs me that he is in Pepperfry but in located in Lucknow where as my place is in Pali, Maharashtra. Now customer care has stopped responding the my calls. Thomas

I purchased a watch from pepper-fry but i got very low quality watch and rust in metal so i filed a return they simply denied and told it does not come under there return policy. Very bad service customer care talked very rudely.

I ordered a wardrobe from pepperfry. The delivery date was 21st October. When I didn't receive the product, I enquired about the product. I was told the product has been delayed and new delivery date is 1st Nov, 2021. When I enquired again on 1st Nov, I was told I'll get before Diwali 4th Nov 2021. When I didn't get it by 5th Nov, I initiated a refund request. I was told to wait 48 hours. After 3 days when I enquired again, I was again told to wait 48 hours. After 2 days when I enquired again, I was again told to wait 48 hours. I am fed up with the service. I intend to complain against the company and take legal action.

My wife and I ordered for a 3 seater sofa from Pepperfry on 26th Sep for INR 17, 000 with a promised delivery date of 18th October. The sofa was not delivered and neither was there any update on the app. Since then we have been trying to get updates from Pepperfry, but we rarely get any response from the customer service team.

We were told there was an issue with the quality check, which as per the update on the app has been resolved long back. Post multiple follow ups, we received an update stating that the sofa would be delivered on October 27th. Again, no sofa was delivered. We subsequently received another update stating that we will receive the sofa on 1st November. Again, the sofa was not delivered. We have made multiple calls to the customer support number since then and no one has called back since.

We now received an email that the sofa will be delivered on 24th November, stating that it has been rescheduled as per our request, when we had not asked for it to be rescheduled. We do not understand the reason for this ridiculous delay - especially considering that the merchant, warehouse and we are all in Bangalore.

None of the people we have interacted with have been helpful and keep telling us that we will received an update in 24-48 hrs, but it never happens.

We had returned our rental sofa on 28th October thinking the new sofa will come by then. We have now been without a sofa for close to a month and are not able to see any resolution in sight.

We have already waited for a long time now and would prefer to have the sofa delivered to us in the next 7 days, as going for a refund would delay the receipt of a new sofa for us even further. However, if Pepperfry is still not able to address our issue, then we would like a full refund and a suitable compensation for the time we have been without a sofa at home.

Ordered on 25th Oct delivery was showing in 3 to 4 days, once order confirm it's delaying n delaying, zero customer service and also worst experience ever . As they don't revert or bother to response and not even cancelling the order even I have requested so many times, asking cancellation charges, how fair is this ? They all time keep on buying time n making me fool here I completely feel cheated ...

I have purchased the Desktop table from this site.
firstly they changed me 450 rs with the name of assembly fees, which is quite higher.
and then after calling multiple times to there customer care ( 7-8 times I called and spoke with them) they refused to confirm to send me GST including bill/Invoice.
Please help

I and my brother rahul sati had order a sofa but we found poor quality so we requested to return the item on the same day but they refused to return but the next day sofa pillows changed by shape due to poor quality stuff, we raised a complaint again via email and chats we didn’t get response back yet ! We value our money and sofa is not worth it ! Customer care is not available on phone call! Chats are found useless, didn’t get reply on email yet! If you guys can see msg here then please help !

Call me resolve my issue

They take money from wallet back of tv unit and still showing refunded, I will not pay for your fault, you're guilty

I ordered two item from pepperfry I.e of 28447, I cancel ed both, they rfund me double amount 55470, , I paid again 20999, total I paid them 49446, they refunded me half amount again they reverse transaction and take refunded amount back, I called them hundreds of time to cancel my order and give me my money back as I paid you
They are not responding well and transfer call one to another, they ruined my DIWALI, a girl name nikita do what she want, not even listen costumer, herself cancel some order, keep some order on hold, after that I want to cancel my order and request to refund, she refused to me
It was very bad experience
Kindly help me out this