Pepperfry Complaints & Reviews

This is regarding the executive chair which I purchased from pepperfry few month back for work from home work. Sir, I would like to bring in following to your kind attention and expecting for a quicker resolution:

1. When chair was delivered and assembled for the first time, I could feel that Chair has some issues and when I pointed out to the technician, he told me to use it and see if problem persists.

2....

For sake of their products, this company can not hurt the sentiments of our beliefs, cultures, traditions and religion, Pls take appropriate actions against them....

I ordered a "Multicolor Cotton Shade Traditional Floor Lamp with Black Base by New Era" using pepper fry app on 12th October with order no.[protected]LL1885844-S-PM16556.

The item was scheduled to be delivered on 20th October but it is still undelivered till date.

No update regarding the delivery of the product has been provided to me yet as for last 14 days it is showing "Unexpected error occured" while tracking...

I ordered a sofa with pefferfry and the same was confirmed on 4th Oct with delivery date of 29th Oct.

Now after waiting for all a month, today 28th Oct, a day before delivery date, I got the msg that your order is cancelled.. no apologies made by these fraudsters.

I want this sofa before Diwali but now I have no way to get the sofa with Diwali just a week away. I am now waiting for the refund so that I can purchase...

I ordered a single bedsheet which turned out to be poor in quality and also had a logo printed on it which was very much visible when we put it on bed. I raised a return request but no body came to pick it up, after a week i called so the customer care, so they simply denied the return stating some stupid return policies under which my return is not qualified. I am highly disappointed in how they treated such well aware customers, as if we...

Two out of three products that I ordered were damaged and the third was damaging the wall because of the metal finish. Requested Pepperfry to take back all three items because of the poor quality. Also because I was conforming to the refund conditions outlined on their site.

I had requested for refund before the second item was delivered. Took them enough time to go through all deliveries and make that a reason to not accept...

[protected] and[protected]
The order ID is mentioned above. The item was supposed to be delivered before 26th October. But I didn't receive any call from delivery executive regarding the order....

My order is still pending from 4th October. Every time
I call they say wait for 24-48 hrs. Now I see that the product is already returned to the seller and no refund initiated. Where is my product that I ordered? Very bad service. Do not buy from this site. I cannot even cancel it as the product is already returned and no response from Pepperfry. Atleast issue my refund. Tracking id [protected] for e-commerce express. Order id[protected]...

Myself Arun Ramesh from Trivandrum, Kerala. I have ordered one set up box stand through pepperfry.com on 13 of this month.. The status of the shipment showing that the item is at the delivery centre that means in Trivandrum from 21 st Oct till now.. Y so much delay to deliver the order.. it's been 3 days delay to deliver this..bi am sorry to say that such a poor service you have...

I ordered a navy blue stool, but they delivered a grey stool. I raised return request. Which was never answered. I called customer care executive. She was very rude. She said this much change in colour should be accepted by customer and it doesn't fall under return policy. She refused to escalate the issue. She closed the conversation. Very rude attitude.
I feel cheated by this fraud....

A study table purchased in AUg 2021 had the drawer not moving. Complaint as referred above was raised on 15Oct as the item was under warranty. I was informed a technician will attend to it on Monday 18th Oct. But no one came or called. i contacted the technician S Sivirajan at the number provided in the SMS. But neither did he subsequently call or attend till today. I again called him and he was very rude and told me he would not attend to...

Pepperfry people assured me at time of purchase that reassembly service during relocation shall be provided. Blatant lies. Now when I'm moving, they're refusing to provide any service. Local carpenters are not able to understand their weird carpentry and now our bed will be spoilt and not reassembled properly just because of pepperfry's pathetic customer support. Waste of money. Never buy any furniture from them. They don't help at all. Buy...

I have been having tuff time after placing orders on Pepperfry website. They simply don’t care about customers and there seems to be no value or ethics being followed.Especially customer service they don’t answer calls neither reply over emails.Items ordered get delayed for ever, they don’t have a system to follow up and close with courier vendor partners, they don’t care if you items are damaged in transit....

I ordered a product from Pepperfry on 15.09.2021 through online mode of payment. It was supposed to be delivered on/before 29.09.2021. I did not receive the product in that time duration. Neither did I receive any email/communication from them regarding the delay.
When I contacted their customer service, it was told to me that the order would be delivered on/before 05.10.2021. I waited, and again did not receive neither any communication,...

I ordered 2 products, both have come in a different colour. I had viewed their terms and conditions before buying the products and their terms state that incase the product colour is different from that in the image, I will be able to return the product within 7 days.

In the case of product 1- (SET OF 2 CHAIRS)
The backrest of the chairs has tile work on it, the tiles are of an absolutely different colour and pattern....

I ordered two recliners from your site, , but later realised that it wont fit in my room, ... So decided to cancel the order, but the option was not available... Delivery date is way away( say 40 days)
And the status is only confirmed.
Please do the needful to cancel the order.
Iam willing to pay the cancellation fees.
Order no.[protected]...

Hi Team,

I have place an prepaid order of 16, 826rs but got the invoice only for 1, 970 rs .
Could you please issue an invoice for the product .
Order id[protected].
Name - Punith
Ph No. - [protected]...

For order id[protected]

My dining table and dressing table is delivered to us on 1st oct 2021 and today is 3rd oct 2021. Nobody came for assembling them.
Really disappointed by pepper fry...

Order[protected]For 3 seater sofa brown @ approx Rs. 50, 000) smile offer cashback not yet credited. The pop up advertisement said all orders will receive this cash back. Hence In the order I did not mention about the offer code. Immediately i.e. the same day I sent email to their customer service asking them if I have to cancel the order to get the offered cash back. I received reply asking me not to cancel the order as it would involve...

"The Item was purchased on 24/04/2021 at 17:23:06 and had a warranty of 12 months. The warranty covers any defect as per terms and conditions laid out by the manufacturer. The damage in your product is due to usage which is not covered under warranty."

I[censored]sage voids a products warranty, we are indeed operating under assumptions that have thrown things like shame under the bus long back. The chair costed 10000. Now I am stuck...