Pepperfry Complaints & Reviews

Hi, this is archana. On 20/10/2021 i bought a product in pepperfry, my order id is[protected] and the item got shipped on 23 oct but they have given wrong courier tracking details[protected] and the item should be delivered by 30/10/2021 whereas till now i. E 22/11/2021 its not been delivered, its been a month since i purchased the product n till now i dont know thr whereabout of my item. I called pepperfry cc multiple times seeking help...

Company studio manager Abused slap language and mis behavior after product purchase.charged for cancelation but before not inform when I was purchased products from company studio....

I ordered furniture under my company policy on 16th November. Till date invoice not ready. As per company policy need to claim before this month. If we call customer care they are rude in response and not ready to listen to customer. Further agent Amilia asked to complain if not happy with service. My order[protected]. Request responsible person who understand retail business to support his customer...

I had ordered for one item on 30th October and the delivery date they had scheduled it for 23rd November. However I could see my item has already reached the final delivery station on 13th November at 9 am but yet I have not received it. Pepper fry does not have any option to reach out to their customer service agent. No contact information, no request for a call back and no proper chat system (there is just system robot to chat but not a...

I had purchased a Herald Sofa cum Bed with Storage & Mattress in Cairo Walnut & White Finish by Crystal Furnitech, ORDER ID:[protected]. When the order was delivered, the delivery boy opened all the parts and was thoroughly checking them, I asked if everything was in order and he informed all parts are throughly checked for accuracy and quality before being packed and they do the same during delivery.
So imagine my surprise when their...

We have ordered queen size bed from pepperfry, the product was delivered with 2 boards of head rest were missing. We registered the complaint to customer care. Earlier they said the part will be delivered, but they failed to do so. Later they mailed us they will pickup the product and will refund the amount. But from last one month they haven't picked up the same. They are closing complaint citing false reason - they are unable to contact...

My product was ordered on 19th October 2021. The status shows delivered but I haven't received any product so far. The customer care hasn't responded to any of my emails or my calls since 15 days. Very disappointed with pepperfry....

I bought Scarlett 3 Seater Velvet Sofa in Berry Red Colour - Casacraft By pepper fry delivered on[protected]

I now find the goods have the following fault:

Stitching of sofa have started coming off after three days and finishing is not as per standard

For same we had raise complain and technical person came with sewing things but we had refused as we have paid money as per standard product if...

Ordered Sofa and Bed before one month Deepawli and was to be delivered before that. But delivery we got after deepawali that too daily reminding and making complaint almost daily. No body knows when delivery will take place. No advance intimation before delivery. Hopeless....

I received the delivery on 22nd Oct. after lot of followup. on 23rd Oct I requested for return & replacement as product was damaged. Called customer care on 23rd Oct was informed that replacement will be done in two days. Nothing happened. I called again on 27th, was asked to wait for two days more. After several calls and email to cs I informed them to lift the damaged bed and refund the amount. i was promised that it will be picked up in...

I purchased a watch from pepper-fry but i got very low quality watch and rust in metal so i filed a return they simply denied and told it does not come under there return policy. Very bad service customer care talked very rudely....

I ordered a wardrobe from pepperfry. The delivery date was 21st October. When I didn't receive the product, I enquired about the product. I was told the product has been delayed and new delivery date is 1st Nov, 2021. When I enquired again on 1st Nov, I was told I'll get before Diwali 4th Nov 2021. When I didn't get it by 5th Nov, I initiated a refund request. I was told to wait 48 hours. After 3 days when I enquired again, I was again told...

My wife and I ordered for a 3 seater sofa from Pepperfry on 26th Sep for INR 17, 000 with a promised delivery date of 18th October. The sofa was not delivered and neither was there any update on the app. Since then we have been trying to get updates from Pepperfry, but we rarely get any response from the customer service team.

We were told there was an issue with the quality check, which as per the update on the app has been...

Ordered on 25th Oct delivery was showing in 3 to 4 days, once order confirm it's delaying n delaying, zero customer service and also worst experience ever . As they don't revert or bother to response and not even cancelling the order even I have requested so many times, asking cancellation charges, how fair is this ? They all time keep on buying time n making me fool here I completely feel cheated ......

I have purchased the Desktop table from this site.
firstly they changed me 450 rs with the name of assembly fees, which is quite higher.
and then after calling multiple times to there customer care ( 7-8 times I called and spoke with them) they refused to confirm to send me GST including bill/Invoice.
Please help...

I and my brother rahul sati had order a sofa but we found poor quality so we requested to return the item on the same day but they refused to return but the next day sofa pillows changed by shape due to poor quality stuff, we raised a complaint again via email and chats we didn’t get response back yet ! We value our money and sofa is not worth it ! Customer care is not available on phone call! Chats are found useless, didn’t get reply...

Call me resolve my issue...

They take money from wallet back of tv unit and still showing refunded, I will not pay for your fault, you're guilty...

I ordered two item from pepperfry I.e of 28447, I cancel ed both, they rfund me double amount 55470, , I paid again 20999, total I paid them 49446, they refunded me half amount again they reverse transaction and take refunded amount back, I called them hundreds of time to cancel my order and give me my money back as I paid you
They are not responding well and transfer call one to another, they ruined my DIWALI, a girl name nikita do...

Hello,

I'm writing this in regards to my order of a queen-size bed (order ID[protected] from Pepperfry, dated 26th November, 2021.

I was initially promised delivery within a couple of days, and the bed did arrive. However, because of some missing parts, the bed had to be taken back to the warehouse.

I was then informed by Mr. Gautam (from the Resolutions Team) that I'd be receiving my bed in...