Pepperfry Complaints & Reviews

I ordered two products (table and chair) from peppefry and paid it online which included the assembly fee charges (had no option to exclude).
I raised my concern to the team, and told them that I do not require the assembly of the product and the amount has to be waived off.
While having phone conversation they said once you have the product and if you are able to assemble it at you own than let us update and we will waive off it. And here I am following up with them and they are denying about this that there was no such conversation and they cannot wave off the charges.

1 Order No.[protected]
28th November 2020

Total Paid₹ 27800

Amanda 1 Seater Sofa in Navy Blue Colour by Casa Craft

Complaint: Couch cushion at centre touching the base

Complaint: Couch cushion at centre touching the base

2 Order No.[protected]
28th November 2020

Amanda 2 Seater Sofa in Navy Blue Colour by Casa Craft

Complaint: Couch cushion at centre touching the base

3 Order No.[protected]
28th November 2020

Amanda 3 Seater Sofa in Navy Blue Colour by Casa Craft

Complaint: Side arms cushion touching the base

I have ordered a dressing unit and delivery took 20 days and got in on 31st Oct 2021.

Order No:[protected]
DATE of purchase: 15oCT2021
FN1886156-S-PM34767

Nightmare started and going on until now with daily calls to Pepper fry.

It all started with missing plank which took 20 plus days and my daily calls and patience, post which the item was delivered.

Well that's not the end, the carpenter installed it with low quality hinges which couldnt hold the mirror of the dressing unit. Upon calling the carpenter he mentioned that the manager has given this low quality hinges and you know what he also mentioned that this was known but still due to his manager he installed it anyway.

Post that the loop has repeated, have been calling customer care since then with no luck.

Time i am taking to write this review is to help anyone who reads it and stay from this website who are doing nothing.

Thanks for reading and sorry for the big review.

I have placed a prepaid order with pepperfry.com for an office table. I have received the order confirmation email along with the invoice for the amount paid for the 'assembly' of the table, but not for the table. On asking for the invoice for the product, pepperfry.com is asking me to wait till the shipment which is more than 15days from the date of order. I do not understand why the invoice for a fully paid order be shared before the shipping while the invoice for the assembly of same product has been shared. Please do the needful.

Hi There,

Ref : EM[protected] Ref : EM[protected] for Pepperfry Purchase[protected]FN1916240-S-PM34273

I have ordered a Sliding door Wardrobe at price more than 40, 000/-
At first, it took more than 1 month to deliver, after several follow ups past due date.
Then the product delivered was defective.
They carpenters who installed it, agreed that it's defective and it's to be replaced.
After several follow ups, the issue is not resolved.
We have advised by customer service, that the wardrobe will be taken back and refund will be issued. It has been several weeks and still the pickup is not scheduled.

Please help resolve this issue ASAP.

I have ordered from Pepperfry one Beluga 3 seater sofa in Blue Colour by Triveni Furniture vide order No.[protected] on 7.10.2021 and another 2 Seater Beluga 2 seater sofa in blue colour by Triveni Furniture vide order No.[protected] on 3.11.2021. The seating height offered by Pepperfry was 18.5 cms and when the same was received I noticed that the actual height is 17 cms. The thickness of the foam used was also less. I complained to pepperfry immediately and they conveyed to me that it is difficult to replace the same and instead they promised to compensate me if I agree to accept the product. I told them to let me know the compensation amount but have not received any reply after that. I sent 2 e-mails to their Grievance Officer but have not received any reply. I also tried to speak to him but he never came on line.

Hi

We have placed order for below product in pepperfry through online from chennai and also paid the full amount- Rs.7000 via online

Order-No[protected]
Product Name- Iron 7 Running Horse Wall Art With LED In Copper By Decocraft
Date Order- 20th November, 2021
Tracking Id[protected]
Delivery Partner- DELHIVERY

We have not received the delivery till date and not able to reach the Pepperfry Customer care or the delivery partner.

There is no reply or nobody is picking up
Pepperfry Customer Care Number[protected]

We reached through online chat as well and no proper reply,

There is no proper channel and responsibility taken by Pepper Fry and not satisfied with the level of service that they are providing.

We want the delivery before tomorrow 6th Dec. Otherwise will raise police compliant accordingly

Expecting the response and proper reply for this compliant

Pls find attached the images which clearly shows its 6.25 kgs against the mentioned 12 kgs. Your technician came a month back and checked the same. I wonder what Pepperfry is up to on not resolving this complaint . Feel completely cheated .

Pls resolve the this at the earliest and refund my money and take the product back.

It has been more than 2 months and Pepperfry has closed the complaint saying CUSTOMER PERCEPTION

I had ordered a bed through the website . Firstly it got delivered 18 days later than the estimated delivery date that too after follow up from my end only. Anf now it's been more than 10 days and nobody has come for assembling it. I have already raised the complaint 3 times with the company but no action has been tajen so far. I am even requesting to return the product and get my money back. But they are not entertaining that request either.

I ordered a barstool prices 3500 INR and got it delivered on 22nd November. The delivery personals who also claimed to be the installation personals tried to assemble the product but failed miserably. I was assured a Pepperfly carpenter would come the next day and assemble it. A carpenter from Pepperfly came next day on Nov 23rd, assembled half of it and complained a part is missing. From then, until today, I have been following up with Pepperfly on resolving the issue, No luck till now.

Oder Details: Pepperfry Purchase[protected]FN1733064-S-PM28483

This is regarding my TV unit cabinet which I purchased just before a month. The problem started with one drawer which is not getting closed properly. Gradually, both of the drawers got affected and the top plywood started bending from one side. We called your customer service, he send the technician but he couldn't resolve the problem. He was just confused and finally gave the reason that you have put an extra weight inside the drawers and also that your tv weight is extra! This sounds illogical. It's a TV cabinet!!! We kept 3-4 books and some regular stationery. I again called your customer service and today finally, they managed to talk with me. He just told that we can't do anything in a particular issue, that doesn't come under your warranty period. It's been just a month!!! You have not mentioned anything regarding weight on your website and we have kept everything as shown on Pepperfry website. Your supervisor gives just one reason that you have kept extra weight so we can not do anything. Even the technician was not sure, what happened and he just updated that your problem is solved!! I request you to look into this matter and do the helpful.

I had purchased a pair of bed mattresses from Pepperfry of company Comforto Siesta 5 Inches Memory Foam Single Mattress

product Delivered on: 27th August 2021
ITEM NAME: Comforto Siesta 5 Inches Memory Foam Single Mattress
SKU: FU1796745-S-PM29901-75X35
ORDER ID:[protected]

As the company provides -
Warranty: 10 Years' Warranty
Free Night Trial Days: 100 Nights

According to receive date of the product i.e. 27th August 2021
including today - total days of free night trial - 95 are used.

But I had raised return on 18th November ( 83 days of the free trial).
The next day their agent called on my number and I discussed my issue regarding the product with him (mattresses are not suited to us because of mattresses we get back pain too much and as the company provides 100-night trial, I want to return the product) and the agent said: "kindly allow me 48 hours to check this with the internal team and get back to you".

But after 2 days agent nor contacted again and neither replied to emails.
I mailed them 4 times but still no response.

I want to return the product and want a refund in my account.

Pepperfry not responding to emails.

Please help. My ORDER ID:[protected]

Ekta
[protected]

I placed an order for mattress on Nov-11-2021. The tracking info in their website indicated the estimated delivery on Nov-19. Its Nov-29 and the item not delivered yet. Their site shows bluedart tracking number but its invalid 5 digit number. I am calling customer care repeatedly but no update. They ask me to just wait for another 48 hours.
The chat option is very bad because most of the time no one takes the call.
I regret using Pepperfry.
Indian e-retail companies should give priority to honesty in doing business otherwise they will be eaten by foreign companies such as Amazons.

I have purchased a study table on May 28, 2021. This product was delivered on time and installed within a day itself. After five months the stand got damaged, and I cannot use the table as this stand is foldable, and top is a separate piece. This issue was highlighted to perpperfry immediately after the damage 23 rd November 2021.
Despite multiple reminders to pepperfry customer care, we have not received any replay from pepperfry in writing. As this product is totally a low quality damaged one and cannot be in a usable state, please get the product replaced (only the foldable stand) or refund the amount at the earliest.

I had ordered a set of 4 chairs from Pepperfry. At delivery, 2 of them were damaged so they were returned. I was promised that I'll get the replacement chairs in 7-10 days. It's been more than 10 days and I haven't received any communication regarding my order. I have been trying to contact them via phone and online but haven't been getting any response. I have paid for the full order upfront.

Ref: WR[protected] for Pepperfry Purchase[protected]FN1774516-P-WH5046

I have purchased Yuuna King Size bed with storage on July 22 2021. This product was delivered on time and installed within a day itself. After two weeks itself we have found bend on the platform and even inside the shelf provided in the head position . One side of the platform were broken and bend was there in all layers. As we were out of station due to pandemic, this issue was highlighted to perpperfry after three months on 14th November 2021. On 15th November, a furniture expert from Pepperfry has visited my place and inspected the damaged product and confirmed that, the damage is due to poor quality of the product.
Despite multiple reminders to pepperfry customer care and grievance officer, we have not received any replay from pepperfry. As this product is totally a low quality damaged one and cannot be in a usable state, please get the product replaced or refeund the amount Rs 24999/- at the earliest.

I ordered a bed through Pepperfry on 30th October. Their tracking showed delivered on 11th November 2021 but in reality the product was never delivered. Since then they are not able to tell where the bed is.

My Order no[protected]
Item Name: Claven Pull Out LHS Sofa Cum Bed with Storage in Teal Colour
Price: 55, 638rs.

I have ordered Sofa cum bed from Pepperfry and product got delivered by October 5th. Within 1 month I found that Am not able to convert Bed- Sofa. Upon checking I found that a wood inside sofa is broken, there was no damage outside. So I have raised complaint with Pepperfry for the same and they send a carpenter after my 2 days of follow ups. Carpenter has checked sofa and told me that I have got a damaged piece and it cannot be repaired as damage is inside. He told me that this is common for some sofa pieces and company will provide refund or replacement usually for the same. After that I have received mail from Pepperfry that I will be getting a call back in 3 hours. And in the mail it was mentioned clearly that product delivered is damaged(attaching mail and app screenshot for reference).
But even though I waited for 2 days we have not received any response from internal team. Whenever we contact customer care they keep on telling we will get response within 24 hrs from internal team, but no one contacted .Till 22nd November they were telling we will be getting replacement / refund.
But when I contacted today they told me " As per the current details from returns team, it cannot be accepted and the complaint needs be closed from our end as we have already informed the details".
Like that they closed the issue without providing any proper resolution to me either in call or mail.
I have paid my hard earned money for this and It last for 1 month. We are not able to use either as bed or sofa. They are saying this happened because o[censored]sage. But am not able to understand how Inside wood will break because o[censored]sage that also within few weeks of purchase. By showing 36 months of warranty they sold product and denying warranty terms even after 1 month of delivery.
In pepper fry mail and website I can see " Return Requests are addressed only when the request is raised within 7 days of delivery or if the product is under waranty". I hope company will keep up their words.

attaching relevant screenshots for reference

Order #[protected]

Bought multiple items from them valued at over 2 lacs. They delivered mostly to a satisfactory level except for the coffee table that poor quality and now the last item is a dressing table. They tried to deliver twice and I returned both times because it was either incomplete or damaged. Now they are trying to deliver the same again which I don't want. They are not reachable and sending it again. I want my money as I am no longer interested in taking damaged product.

I have ordered a 2 door wardrobe which they delivered late only after i raised a request. After delivery no one turned up for installation. I sent many mails where i get only same reply like it will be done in 3 days. The customer representative also says some reason and cuts the call. If there is issue with carpenters then the order shouldnt be taken. After raising return request also no one came up to pick the product. Highly dissapointing. The supervisor never picks the call too.