Pepperfry Complaints & Reviews

I ordered a king size bed through pepperfry mobile application just 30 minutes back but offer coupon was not applied. There is no "cancel" option in the pepperfru application. Please cancel my order or apply the offer coupon and give me your offered price for that item.

Item details:
Item name: hideki blackline kingsize bed with storage in walnut finish by mintwud.
Sku id: fn1703868-p-wh5046
Order id:[protected]
Price without offer: rs.22811 (Paid already through debit card)
Offer price: rs.11, 120

Please do the needful immediately

My details
Srinivas sreedhara
Mobile no: [protected]
Email id: [protected]@gmail.com

Ordered a wardrobe on 11 oct and it's delivery time is of 33 days. So i will be getting this product on 13 nov. I needed it for diwali.
Customer care told no option for cancellation or rearrangement.
I search for same product with same manufacturer, other website is providing delivery within 15 days. So why pepperfry needs 33 days for delivery.

Tv unit id :[protected] purchased on : march 09, 2019 and received on date :march 28, 2019. Recollected also.
Refund is still pending amount is not credited aug 14, 2019 i have sent mail after collecting the product told that within 2 days the amount will be refunded.
Today date 12.10.2019 not yet received the amount. If you still resist to refund the amount is considered serious concern.
With immediate effect amount to be refunded at any cost. Delay of refund is not acceptable.

The company is not cancelling the order and not return our money. We order some items last night at and we felt it would not fit in the space. So when we called the customer care they are not returning the money and holding it as vouchers in their "wallet" this is holding like stealing. There is no clear statement on the product page about this. There is no cancellation policy page.

I bought one chair from pepperfry just half hour back. The order total was around 2900 after applying coupons. After doing payment, they charged more than 5000. When i called customer care, they are saying that nothing can be done. I reviewed the order and it's showing 2 chairs in the order. I want the other chair to be cancelled since i never added it in first place. Also, the payment amount was showing around 2900. Still customer care is denying that they can't cancel it. Also, they refused to transfer my call to some other supervisor. Also, refused to create any ticket for it support team. I faced this problem while using pepperfry app. They have bluntly refused any help.

This is clearly a sign of fraud since i have been charged almost double of what was shown while making payment. Order no. #[protected]

On aug 23rd i placed an order for zurich fabric lounger with two manual recliners in beige colour by hometown on pepperfry, order no[protected] the order was confirmed and the delivery was promised between 20-24th september on the website. I opted for merchant emi and the first emi also got deducted. The product was not delivered also no intimation about the delivery dates was updated in the website, after several calls to the “worlds worst and damn rude “ customer service stated that the product will be delivered by october 12 also received email confirmation on the same. However, on the website it still showed delivery times lines between 20-24th september even on october 2. On october 3rd i received an email stating order cancelled and refund initiated without any reason mentioned. No confirmation from customer was taken for cancellation and refund. When i called to check the same the representatives were very rude and gave misleading information. No thorough background was done before cancelling the product. One of the representatives accepted that it was their mistake that they initiated a refund and nothing can be done.
I waited over a month and i wish to receive the product.
If no action taken, i would file a case in consumer court.

Hi,

I purchased a tv unit in the month of september and the price of the product was around 17500 and after discount i received it for 13700 where it was mentioned as cash back of 2450 which was credited to my pepperfry account. When i tried to do the rest of the purchase fr 2450 i got to now that only 25% will be paid for the shopping and rest 75% should be paid frm our pocket. So i have shop multiple products to get that cash back. What do you mean by cash back either give the amount back or allow us to purchase the product for the remaining amount. The terminology cash back is wrong in this case. Please let me know what best can be done.

I have ordered a three seater sofa on 9th september 2019. It's not delivered yet. It's worth 16k. There is no proper notification about the shipment location. Still shows the order is placed in app. The customer care person is providing the false promising dates everytime i consult them. They have no idea where my product is. The response is inappropriate. I request you to resolve the issue. It's a disaster to trust your service and palace an order.

I have purchased a kaori king size storage bed in wenge finish by mintwud item id is fn1676578-p-wh5046 now crake in inner. So pl return the amount that i have pay that and pl you have to taken your bed from me.

My address is - rose wood-104 chhattisgarh housing board colony boriakala infront of sadani darbar raipur chhattisgarh

My contact no. Is - [protected]

Hello,

I placed this order "[protected]" on "25 september 2019" and today "30 september 2019" their representative called and informed me that pepperfry is cancelling the order.

It is mentioned on pepperfry site that "we do not accept cancellation once the order is placed." please refer attached screen shot.

I think same way they need to protect the rights of customers as well. Once order is placed, they need to ensure the delivery of it.

They are just imposing one sided decision.

They should deliver the product.

Awaiting reply on this.

Thanks,
Harshit

I had ordered pepperfry queen size bed order id:[protected]. Bed parts was delivered partially and carpenter and me raised a complaint asking to deliver rest of the other parts. But it's been 15 days pepperfry team is not responding correctly to our calls. Every time we call to customer care, we are informed that product will be delivered within 2 days but no sign of missing parts and we are denied for refund too. It's a scam, please help us to resolve this issue.

Recently purchased this wardrobe which is not as per specification mentioned on Pepperfry website. Material mentioned on website is Engineered wood but only 3 sides were provided with engineered wood. Backpanel is very thin and low quality material which is not engineered wood. Its a thin ply pasted with salo tape.
Pepperfry should have clearly mentioned in their product details regarding this.
Now I am following since 1 week but Pepperfry is simply refusing to return it. I was deceived by the specifications mentioned on website which is not as per actual product.
Very poor experience of buying from Pepperfry.

I Ordered Novella Series-09 (Set of 4) Plastic Chair in Bright Red Colour
By Nilkamal from Pepperfry site on 11th September 2019. I got a mail from Pepperfry on 25th Septemeber 2019 that it will be delivered on the same date. Till 6 pm on 25th September, item was not delivered. I called Pepperfry delivery person (contact shared by Pepperfry) at 6 pm and the delivery person told me that they have not loaded my item in the delivery truck as they are Lonavala for delivery on 25th Sep. They will deliver on 26th Sep 2019. Till date Pepperfry hads not delivered the item.
I got a mail from Pepperfry on 25th evening stating that: "Novella Series-09 (Set of 4) Plastic Chair in Bright Red Colour by Nilkamal :- We could not reach you as scheduled on[protected]. Please call us on[protected]."
Which is false. I called the call centre on 26th Sep and they told me that Delivery boy came to our place and not could not deliver as we were not there, Which was again false.
I told call centre to log my complain at 10:15 pm and found out in my call again at 11 pm that no complain was logged.

Please Escalate the ask Pepperfry to not do this again to cover up the delay in their delivery so that they so 100% SLA on delivery in the system.

Please note that i have ordered philo book case in walnut color from your website on august 25, 2019. The date of delivery is said to be 20-24 of this month. As of now, i did not receive the item reluctant to reimburse the amount.
I contacted the customer care and the replay was highly arrogant and the customer service is worst. According to the status in their application it has been kept on hold. This is a clear case of cheating.

I ordered the above item and to my dismay discovered that the actual service time is actually the outer limit of the range (Approximately 10 to 15 days after placing of the order) mentioned by them while placing order.in most of the websites even though the range is mentioned, the product is supplied much earlier. But not in case of this website which informed me that the goods will arrive only on the last day mentioned in the order placing screen. When i requested them to cancel the order, twice, i received a stock word to word same reply both times hiding behind the website policy of no cancellations no returns.

There are hundreds of websites doing online sale just like this site and none of them have such spacious argument like the one they have. All of them have a policy of order cancellation any time before the shipment and even returns after the supply – not only in case of defects but even in case the customer is not satisfied with the quality or any other aspect of the supply.

What this site does not understand is that it is an online platform and the customer has not actually checked the goods nor has he inspected the same. All he has the words and photographs on the site which in most cases are not conclusive or reliable.in spite of such a limitation, the customer is willing to go for online shopping because in almost all cases there is a very good cancellation and return policy.

It is really surprising that this website is hiding behind the policy for the inefficiency and deficient service on its part. Such a policy is not going to lead them anywhere in this competitive market. Me for sure, is not going to ever visit this website, nor buy from it and for sure i am going to put adverse reviews and worst possible ranking for them wherever i can.

It is solely up to this organisation as too how it looks at its customers and also its future because the customer are future.

We have ordered a sofa set in pepperfry.com for an amount of Rs.56278/- in which they have mentioned Rs.10000/- will be credit back to our wallet as cash back and that amount can be utilized for other purchases in pepperfry.com. We have received the cash back after 3 days of our order but the validity they have given as 10 days. Now they were saying that we can use only 25% of the cash back amount for each order, So if We need to utilize...

Worst customer service. Couldnt alter my order or cancel it after two hours of placing it on the site. The cc did not help either stating it is out of their policy irrespective of reason for cancellation which is ridiculous. I wanted to order another item of the same cost and the order wasnt even processed but they did not allow me to change it. Online bullying!

I've ordered a multi storage with pepperfry and it got delivered a month later. My order id is as follows

Item name: multipurpose storage cabinet in wenge colour by eros
Order id:[protected]
Sku: fn1437933-s-pm7288.

However the carpenter found out that there is some damage to the parts and updated pepperfry as task failed.

The parts were left unpacked on our dinning hall for more than 2 weeks. After much struggle i made them take take it back.

Now they say they refunded the amount and gave me transaction number as[protected].

So far i haven't seen this amount rs.11600~ credited into my account. All i got is ask you bank and card company.

How would i go about getting this money back?

I took a call with the pepper-fry representative and i am really not happy with the ill logical response. I ordered a coat-stand which is mentioned as no assemble required and when the product is delivered to us i see it requires assemble. I was provided an explanation that if the pin-code is provided then the information of non assemble should have converted into self assemble product. I need this product to be exchanged and stop giving me response that pin code was not provided in the emailing address.

Service interaction number wr[protected]

Regards,,
Bhavya - +91 -[protected]

I bought a dressing table from pepperfry last month (17th august 2019). The product was initially damaged. The handle was broken. But the official who came to assemble the product took the photo and said that he would order a new one and come to fix it. It is 12th september now and that is still not fixed. Also initially we did not notice the slight crack in the mirror. We have not started to use it. Last day the mirror broke at that cracked portion. Now with these two defects i would like a refund for the product or atleast a replacement. But i am not able to do that through the app now. Also i have been trying to connect with the customer care for days. I am never able to get the call connected. Please help