Pepperfry Complaints & Reviews

I had ordered pepperfry queen size bed order id:[protected]. Bed parts was delivered partially and carpenter and me raised a complaint asking to deliver rest of the other parts. But it's been 15 days pepperfry team is not responding correctly to our calls. Every time we call to customer care, we are informed that product will be delivered within 2 days but no sign of missing parts and we are denied for refund too. It's a scam, please help us...

Recently purchased this wardrobe which is not as per specification mentioned on Pepperfry website. Material mentioned on website is Engineered wood but only 3 sides were provided with engineered wood. Backpanel is very thin and low quality material which is not engineered wood. Its a thin ply pasted with salo tape.
Pepperfry should have clearly mentioned in their product details regarding this.
Now I am following since 1 week...

I Ordered Novella Series-09 (Set of 4) Plastic Chair in Bright Red Colour
By Nilkamal from Pepperfry site on 11th September 2019. I got a mail from Pepperfry on 25th Septemeber 2019 that it will be delivered on the same date. Till 6 pm on 25th September, item was not delivered. I called Pepperfry delivery person (contact shared by Pepperfry) at 6 pm and the delivery person told me that they have not loaded my item in the delivery truck...

Please note that i have ordered philo book case in walnut color from your website on august 25, 2019. The date of delivery is said to be 20-24 of this month. As of now, i did not receive the item reluctant to reimburse the amount.
I contacted the customer care and the replay was highly arrogant and the customer service is worst. According to the status in their application it has been kept on hold. This is a clear case of cheating....

I ordered the above item and to my dismay discovered that the actual service time is actually the outer limit of the range (Approximately 10 to 15 days after placing of the order) mentioned by them while placing order.in most of the websites even though the range is mentioned, the product is supplied much earlier. But not in case of this website which informed me that the goods will arrive only on the last day mentioned in the order placing...

We have ordered a sofa set in pepperfry.com for an amount of Rs.56278/- in which they have mentioned Rs.10000/- will be credit back to our wallet as cash back and that amount can be utilized for other purchases in pepperfry.com. We have received the cash back after 3 days of our order but the validity they have given as 10 days. Now they were saying that we can use only 25% of the cash back amount for each order, So if We need to utilize...

Worst customer service. Couldnt alter my order or cancel it after two hours of placing it on the site. The cc did not help either stating it is out of their policy irrespective of reason for cancellation which is ridiculous. I wanted to order another item of the same cost and the order wasnt even processed but they did not allow me to change it. Online bullying!...

I've ordered a multi storage with pepperfry and it got delivered a month later. My order id is as follows

Item name: multipurpose storage cabinet in wenge colour by eros
Order id:[protected]
Sku: fn1437933-s-pm7288.

However the carpenter found out that there is some damage to the parts and updated pepperfry as task failed.

The parts were left unpacked on our dinning hall for more...

I took a call with the pepper-fry representative and i am really not happy with the ill logical response. I ordered a coat-stand which is mentioned as no assemble required and when the product is delivered to us i see it requires assemble. I was provided an explanation that if the pin-code is provided then the information of non assemble should have converted into self assemble product. I need this product to be exchanged and stop giving...

I bought a dressing table from pepperfry last month (17th august 2019). The product was initially damaged. The handle was broken. But the official who came to assemble the product took the photo and said that he would order a new one and come to fix it. It is 12th september now and that is still not fixed. Also initially we did not notice the slight crack in the mirror. We have not started to use it. Last day the mirror broke at that cracked...

Two-three weeks after we received the product, we are not able to close the doors. Upon complaint(s), the carpenter has visited us twice but is unable to resolve the problem properly. The doors can't be opened comfortably even by a full-grown adult. Upon further complaints, the customer service executive very rudely denied service and closed the complaint as resolved. They were not willing to send another carpenter for inspecting and solving...

Hi,

I have placed an order of
Item name
Vento venus study table in walnut colour by hometown
Order id[protected]
Sku fn1654802-s-pm25358
From pepperfry.com mobile application on 7th sep 2019. But the delivery date is shown as 15th oct 2019 i. E. More than a month of a time. I want to cancel this perticular order and want to purchase the same directly from hometown outlet.
When i contacted...

This is one nightmare. I am trying to cancel the order, within just 10 hours of placing the order, because of some my own personal reasons. But pepperfry denies to cancel the order.

I mean, i have placed an order today morning, on a sunday, and by evening i need to cancel the order, but company has denied to do that. Also, being a non working day, i am sure there has been no processing done on the product, specially when you...

Pawan jatav was not professional & has misbehaved many times over phone.
Also no one at pepper fry indore store has been reciprocative. No one has informed about assembly. They have even stopped receiving phones from my number.
This is the second purchase from my family & i really regret it.
I would also not recommend this to anyone.
For anything that i asked a girl named added ti at the store, she would point...

Pepperfry deducted extra amount and not the amount which was originally shown after adding discount and my wallet credits.. I was supposed to pay 8305 but they charged 11000. I want a refund of my extra money. My order number is[protected]. There is no cancellation option.. Neither they have a 24*7 customer service.. Their complaint email method is also pathetic.. Where there is no option of incorrect amount deduction.. I tried contacting...

This has reference to order id[protected].
The items were ordered on 12/08/2019. Fully paid. Supposed to be delivered on 20.08.2019.
When i track the order it gives me that date.
Till today i have not received the items, nor i received any communique regarding when it will be delivered or deliver it at all.
Your business practice is despicable to say the least.
You do not care about your customer once you...

I ordered a coffee table set on 9 august, 2019 on pepperfry.com (Order id:[protected] which i paid for via credit card. I received the package on 27 august, 2019 at my address. Upon unpacking the product, which was done by a carpenter sent by pepperfry.com at the time of the delivery, i noticed that almost all of the wooden assembly items of the product were damaged. They had cracks and scratches on them and also appeared to have re-polished....

I have purchased three items from pepperfry.com but after purchasing of 4hours when due to some unavoidable reason i am trying to cancel it they are not even cancelling my order before dispatching the item when i am informing you that i don’t want this items but they are cheating me and taking my money without my confirmation this website is cheating me and customer service also not providing any help...

Carpentery service for assembly of bed for the first time after the purchase is provided well. But for the subsequent services when the bed is to be assembled the services are't available. No contacts of local carpenters are provided. Carpenters other than pepperfry are not accepting to provide the service because of complexity in its assembly. Kindly consider the issue and provide the assistance. Thanks....

Due date of of product delivery was 22 august. But when the product was not delivered on due date i contacted customer care .they told me the product has been damaged and they can't deliver it.so i asked for refund but they are not telling me the status of refund. Untill now they have not initiated refund. Moreover the status of the product is still showing shipped. They haven't even cancelled the product. From last 4 days i am continuously...