Pepperfry Complaints & Reviews

This is regarding order number[protected]DE1724912-S-PM28483 and[protected]DE1797244-S-PM12333 ordered from Pepperfry. The items arrived completely damaged/broken. To date, the refund amount was not credited to my account. Extremely poor customer service and policy from pepperfry. Third-party shipping vendors deliver all broken products and absolutely no checks or value for the quality.

Thanks & regards,
Sudipto Chakrabarty

[Attaching snapshots of the damaged items]

I order 2 product yesterday, both not shipped yet,
One of the product is milton 520 ml water bottle set of 4 as per description on product page...
Second is cello tiffin box set of 5 as mentioned on product page..
Now when i call customer care they said in milton i will get 4 pcs of water bottle but only 1 tiffin box..
As tiffin box will have 5 container not 5 set..
When i said cancel my tiffin box they said they can not once order placed..

Order no[protected]

This is pathetic service.. Why mention set of 5 as wrong description... I[censored] want to provide just one..
While same with water bottle they are ready tongue 4 water bottles as both have same description...

Order id[protected]
Brought one dressing table which was delivered after a month and for assembly we call and requested several time as we are available only on weekends but after so many attempts got carpenter to assemble on weekend. On opening the box found that the unit is badly damaged. Glass is broken and shelf corners and wood was also damaged from so many places. Now customer service is denying return/repair as they can do this only within 7 days. Like really?? To deliver they are taking endless amount of time with wrong traking details updated and to return it is 7 days. The product is in such a bad condition that i wonder in transit how come so many damages can be done. Also there was no fragile tag mentioned on the packing as it contains mirror. The installation guy also mentioned about damages in his record then also i am getting the reply that they can't do anything as 7 days are over. So here i am to let you people know that cheating like this will not be acceptable at any cost and i need solution for this issue.

Item name strathford 3 seater sofa in blue colour by adorn homez

Order id[protected]

Sku fn1671580-s-pm18292

This product was a of 3+2 seater sofa. The 3 seater was damaged and asked to be replaced was returned due to damage came back post 1month to find that the fabric is different to the one bought and hence doesn't match with the 2 seater.
This is causing immense trauma for my parents dealing with it.
Now they refuse to replace with the ordered product as there is no damage.

Bought 2 wardrobes, shoe cabinet and side shelf from pepperfry.. Within 6 months it started catching fungus.. Tried wiping it and placing in sunlight exposure fr few days but the vry next day again fungus would grow back.. Have spent quiet an amount for these products and i’m unable to discard them in such a short term.. All the other furniture at my home is intact without any problem except the ones we bought from pepperfry.. I’m now confused as what to do next.. If anyone knows a remedy pls help..

I order 2 product yesterday, both not shipped yet,
One of the product is Milton 520 ml water bottle set of 4 as per description on product page...
Second is cello tiffin box set of 5 as mentioned on product page..
Now when I call customer care they said in Milton i will get 4 PCs of water bottle but only 1 tiffin box..
As tiffin box will have 5 container not 5 set..
When I said cancel my tiffin box they said they can not once order placed..

Order No:[protected]

This is pathetic service..Why mention set of 5 as the wrong description...I[censored] want to provide just one..
While same with water bottle they are ready tongue 4 water bottles as both have same description...

I order 2 product yesterday, both not shipped yet,
One of the product is milton 520 ml water bottle set of 4 as per description on product page...
Second is cello tiffin box set of 5 as mentioned on product page..
Now when i call customer care they said in milton i will get 4 pcs of water bottle but only 1 tiffin box..
As tiffin box will have 5 container not 5 set..
When i said cancel my tiffin box they said they can not once order placed..

Order no[protected]

This is pathetic service.. Why mention set of 5 as wrong description... I[censored] want to provide just one..
While same with water bottle they are ready tongue 4 water bottles as both have same description...

Hi ordered a sofga set in the night of 11th nov 2019. I canged my mind and wanted to go from other design from pepperfry itself and called customer support in the morning around 11am.

They straight a way refued to cncel the order and even they are having some policies for returning the order. They have looted me in a sense. This is a lot disappointing. I will refrain to buy anything from pepperfry in future and i will recommend to refrain using pepeerfry for anybody else

I bought a bed from pepperfry, after 15 days a defective product was delivered to me. The delivery guy refused to take it back and dumped the defective bed at my place. When i called the customer centre they asked me to share images and said would get back in few days. The bed and the mattress is occupying one entire room in my house and even after calling the pepperfry team multiple times to atleast get it assembled so that it looks good in the house, the unprofessional team choose not to answer my calls and kept disconnecting my calls. Every time i called with unknown numbers they mentioned they would come in a few hours but never visited. This is the worst ever service provider i have ever encountered. They have my hard earned money and all i have in return is a dump o[censored]seless bed and mattress occupying one entire room in my house

Its absolutely unsafe to buy from pepperfry! Order#[protected]they take 100 percent advance then they deliver faulty n damaged products. Then they take it back and then its your headache to call them everyday. Their employees are trained in lying and fraud. They will tell that they will call within 3 hours and you will not get a call even for three days. You even get an sms saying you will get a call back but you never get it. I am suffering by placing an order worth more than 50k. I have followed up everywhere and not getting any response. Now i an considering legal options. No one certainly wants to purchase from such a company. If you search on google, you will find many such horror stories of pepperfry customers.

I purchased a nilkamal cupboard online on pepperfry. The cupboard was assembled by the pepperfry carpenter and he did a horrible job.

The doors are not locking and the drawer is not sitting in place properly.

Yet they have refused to send any carpenter to get this rectified. They have now put this on nilkamal stating that they have made the product like this and it is their fault.

I have ordered (I'd[protected] an edwina queen size bed for rs 9179/- via pepperfry and it broke in 1 months time. On contacting pepperfry they replaced it with order id[protected] from their back end. On diassembly of the broken bed, we got to see that the wood inside is of very low quality. We immediately mailed photo of the same and informed them to cancel the order and refund. They told that they do not have cancellation. We communicated that we will not accept the product but they shipped the same after some weeks. I did not accept the item but they are not refunding my money. I am lying on the floor with my baby for about a month. Kindly look into the matter and do the needful.

Hi,
I have placed the order on 14th october, 2019, the product i have ordered is magnolia rectangular full length mirror in solid wood frame. The ordered id is[protected], the expected delivery for the same was on 19’th october. As i am writing this email to you with utter disappointment of dealing with pathetic customer care who have no clue in handling customer grievances and giving false promises on delivery timeline which has not been met so far, also the customer care executive just repeat the same line like as if they are reading some template of giving some false hope.
I just would like to cancel this order and refund my money as i don’t want to take this delivery anymore, also i am going to raise the complaint in appropriate consumer redressal forum.
This email is just for your information as i don’t have any hope of resolution here.
Regards,
Cinny

Order number :[protected]Pm8947 & pm5952)
Both of these products and not received on time.
1. Pm8947- has been received as it was being used earlier by pepperfry the image shown on website and product received are having huge difference.
2. Pm5952- customer care says it was delivered on 26thoct but i have received it today 2nd nov at 12:35pm after i made a complaint to pepperfry yesterday. These people are not intiating refund and not replying on emails in which we have mentioned alot of times about the fradulent. This is simple disgusting that when we order you need 100 percent money and when you deliver you can't deliver on time. You can't see customer problem you deliver wrong damaged and incomplete products.
I want this issue to be addressed by consumer complaints and want the resolution. Take the products back to your inventory i don't need damaged products on the amout i paid to these fraudsters. Done with pepperfry. Having disgusting experience. # downmarket people who can't say they are not having quality products and cant accept there mistakes.

I purchased king size double bed by nilkamal from pepperfry on 30th sep19, it was suppose to be delivered by 18-22nd oct 19, after 22nd oct when not received any update i made a call they assured it will be delivered by 28, again when not delivered and asked they said finally it will be delivered by 31st, now i get a call and they say its damaged and product is sold out so cant delivered. How would you like to receive refund, they have held up my amount for month and now saying cant delivered, not acceptable. They have litterly mentally tortured during this period. Overall process was quite fake, as they kept delaying and later refused to deliver.

Hi,

Despite notifying pepperfry within less than 24 hours and the order not yet being shipped, they are not ready to cancel my order.
Despite repeated interaction, i keep getting same rehearsed answer that it is not possible to cancel the order.
This is ridiculous, first making sure to get the payment upfront and then not even allowing us to legitimately cancel the order.

Order no[protected]
Item - adler single bed with storage in teak finish by cyrstal furnitech

Hello Team,
I had placed order on 14th and 18th Oct, the tracker shows no progress until today 23th oct, unable to contact the company, emails went unanswered in the provided complaint email id. There are no details shared about the company, people dealing with complaints are not reachable, things are very vague. Upon calling the customer care (sometimes says doesn't exist)- which was horrible experience - they kept repeating same lines that they wont cancel, they wont refund, product will be delivered an they cant help with anything else, they didn't even transfer the call to the supervisor, didn't register my complain.

Due to their unprofessional behaviour and shady profile, I would like to lodge a complaint here and could like to request the team to help us with the order cancellation/refund please.

Kindly help us get the refund.

Thanks in anticipation.

Never ever buy furniture from @pepperfry, it will be the biggest mistake you will ever make.
I bought all my furniture from pepperfry, the quality of material is pathetic, didn't even last 5 months.
First complaint on the broken bed board (Order #[protected] they said they cannot do anything as the warranty doesn't cover, i escalated, the office of the ceo got in touch, and they replaced the wooden board, now the replacement is also broken, and all the other boards are also bent and i know they will break soon.
I have raised the complaint and as usual, they are refusing to accept any responsibility for the quality of their product or repairing it. I am going to take them to consumer court, please do not come under their discounts as their quality is sub-standard, even if you have to pay a little extra, never buy from @pepperfry.

To book a dining table i had visited many website and identified the best deal at pepper fry and i have booked the furniture and made the payment as-well.
Post the order been placed after couple of days i have received the confirmation sms as-well, however the pepperfry team started calling to inform that they are going to cancell the order.

When i have not agreed for the cancellation and i have asked for the reason why its been cancelling now.

Pepper-fry executive: reson1: our merchant has some issue and they are not able to deliver the product

Reason 2: merchant has some complaints so we have discontinued the merchant.

Reason 3: the product was in faulty state so we could not deliver that.

Reason4: the product been listed wrongly in the website so we are not able to deliver the product for that price.

I am following up with many mail trail, however i am not getting any proper response, i would like to get this order processed as this is not acceptable form a customer stand point, post the order been place and made payment and it has got confirmed to deliver as-well.

The representative/executive also gave different reasons over a call to just cancel this order. Though i informed executive not to cancel the order and refund the amount, the executive had forcefully done that without my confirmation. This is totally not acceptable as this is not right way providing the service for a customer.
I am looking forward with a positive response from pepperfry, if this was not the case i would like to complaint about pepperfry has no business ethics and they are fit to serve for customer needs.

Regards,
Manjunath
[protected]

I bought a luiz sofa cum bed from pepperfry... It was delivered to me on the 19th september 2019 n its one leg broke on 2th september 2019 the very next day... The product quality is so bad and after calling them several times the customer care does not respond and they are least bothered to call back... Disgusting service the delivery is so late and they are not even bothered to reply on mails my order id was[protected]