Pepperfry Complaints & Reviews

I bought a dining table on dec-2018. It seems that chair & bench has broken after 5 months usage & i asked for warranty but they denied it saying that their warranty only applicable for joints but not cracks in the middle of furniture. They sell poor quality products with offers & deny warranty.

Also they don't have a product rating feature on their website like flipkart and that is also a big issue that we can't identify which are good & which are not. (I think they are not providing it because if they provide people are not gonna but nothing from their site because of bad reviews)

Their website clearly mentions that "cracking & peeling finish" is covered under warranty. But they are simply cheating people. Don't ever buy something from pepperfry. They deliver bad quality furniture with offers & cheat people in the name of 1 year warranty. So don't waste your time & hard earned money with pepperfry if you are planning to buy a furniture.

Service interaction number: wc[protected]

My order id is [protected].
I have just ordered tables from pepperfry by visiting your online store, they haven't tell me about the longer delivery time. Ordered it just 30 minuyes ago, on 3rd august and delivery time is around 20th august. I can't wait for that long. Just want to cancel my order. Please help. There is no such option available to cancel the order.

It is absolutely disgusting that after a complaint raised in consumer forum for the pepperfry and they assured me to refund the money but suddenly i received a message that it will be delivered at my house. How can a ceo office will give you a call to refund and assure that his voice is final but after that they will forcefully trying to deliver the product at your house. Please close these fake companies.

I have placed order from pepperfry on 11th june & applied discount coupon code & it was clearly showing me the discount amount. But when i made the payment.. Higher amount was deducted from credit card without the effect of that discount.
Then i filed complaint for that immediately on pepperfry & the also initiated the refund of rs. 617/- on 12th june but i have not received the same in due time.
Then again i called their customers support & again they initiated & then again i waited for due time... But again not received.
And now the whole process i m repeating till now from last more than 1.5 months. Moreover now they don't even reply to my mails.
I have also shared screen shot of that discount applied page while ordering.
I am literally tired of calling pepperfry customer support.
I am suffering & losing my money & time both because of pepperfry poor service which feels like nightmare.
Pls solve this asap.

I bought king size seesham wood bed in pepperfry the assembly of that bed is very bad and bed is shaking much, the durability of bed is also very. When i ask customer service for help they are telling we clearly mentioned everytng in product description and once after selling product we dont refund money the images shown in their website are looking good and seems to be strong while in live products are very delicate

I bought king size seesham wood bed in pepperfry the assembly of that bed is very bad and bed is shaking much, the durability of bed is also very. When i ask customer service for help they are telling we clearly mentioned everytng in product description and once after selling product we dont refund money. The images shown by them are looking good and strong in website while we look in live products are very delicate. Even if slight changes is product also not a big deal with cheal quality products how can we adjust

Their policies are ridiculous! Wonder how they are still in business with such retarded customer policies.
I went ahead and bought a lot of furniture from them ignoring the scary reviews online. Today had a really bad experience and found out sadly why people are badmouthing them!

Last week i ordered a 3 seater and 1 seater leather sofa together, only to notice that there was a 2 seater sofa available in the same design so in about exactly 3 minutes of making my order (Not joking -3mins!!) i decided to cancel the 1 seater and go for a 2 seater instead. There was a returns icon on the order page which did not work.

Imagine my horror when i call up customer care the lady on the line (Sonal bakle) very rudely says nothing can be done. It literally blew my head when she said your order is confirmed and nothing can be done about it! I said its been 3 mins - and she says mail has been auto-shot to merchant! So i said send another mail to merchant to cancel the 1 seater and give me 2 seater instead (2 seater was actually 5k-6k more expensive!) and she says the most ridiculous thing ever - 'sir you made the blunder without reading our terms and conditions - not companys problem!

Does the company thing we are robots who never make a mistake?? I mean what kind of ridiculous customer service is this? I know it was my mistake of ordering wrongly but the really rude customer helpline personnel and the fact the company doesnt care about u spending half a lakh on their products really put me off for life! And to top it off i purchased more than a lakh of products from them the last month - and they have not been delivered yet! Really scared now thinking about their service & warranty claims!

Pepperfry if you are reading this - if this is the way your company is moving forward, then noone will buy from you in future and the company will have to shut shop, so either your redress the customers grievanves or change your customer policy!

My order number today is[protected]

My case number for your helpline center call is ph[protected]

If you dont do anything about this, this will be the absolute last time i am ordering from pepperfry!

People buying from pepperfry - be cautious!!!

Purchased henley two door multipurpose cabinet in beech chocolate finish from pepperfry.
Pepperfry did not provide the assembly service within promised timeline of 48 hours, then finally when they arranged for assembly service after 7 days the unboxed product was confirmed damaged by their carpenter who refused to assemble. Upon contacting pepperfry first they said 5 day return window is past. Upon giving background that return window is past due to their mistake as carpenter came for assembly after 7 days and not 2 days after delivery and only then product was unboxed to be found damaged (Has moth infestation and holes). They acknowledged. Customer care asked for additional pictures to process return request but so far no action has been taken. All follow up calls/mails are not responded. I only get automated reply saying they will get back in 48 hours but they never do. I have a damaged product lying unassembled in my house since over 1.5 months with no response from pepperfry.

Sequence of events as below-

. Order placed on - june 11th with a promise of delivery by sat 22nd jun - wed 26th june
2. I get an update that order/my masterpiece will be delivered by the seller
3. 24th jun - product was updated to be delivered, while was not delivered. I call pepperfry, they mention they are doing the followup
4. 25th jun - product actually delivered while date incorrectly update on pepperfry records
5. No assembly service proovided as is pepperfry's promise to provide the same in 48 hours of delivery
6. After multiple follow ups i initiated a return request as no assembly was being provided
7.in response pepperfry calls/ apologizes and says if we provide assembly now would you keep the product, i say yes
8. 1st july - carpenter comes for assembly - exactly 7 days after the delivery as against a promise of 48 hours
9. Opens the packing - finds one of the product from this order that is henley two door multipurpose cabinet in beech chocolate finish, damaged, pictures attached and refuses to assemble
10. I call pepperfry again that product is damaged, one of the customer care person tells me you are past the window of return hence cant do anything
11. Upon explaining that delay is from pepperfry's end and i had already initiated a return request on this product person says "i will speak to the team and get back"
12. Somebody called sumit's gets back from the team, acknowledges the fault at pepperfry's end, says will process the return request however would need additional pictures
13. I attach additional pictures of damaged product, someone else replies on the mail - return window closed, cant do anything
14. I call pepperfry back, explain the situation, they apologies, acknowledge the mistake again, say they will get back in 24-48 hours - no reponse

I ordered some chairs from pepperfry on july 23 and the expected delivery date is give as august 16 to august 20 which is very late.
The order hasn't been shipped yet. I am trying to cancel the order but there is no option to cancel the order on the website or the application.
I wrote an email to pepperfry customer care but received no response.
I called them to cancel the order but they are not willing to cancel.

Please help!

Order id:[protected]

My email id registered with pepperfry : parikshit. [protected]@gmail.com

Hi,
I have ordered an dining table on pepperfry on 7 Jun 2019. The last update was on 10-Jun-2019, that the order is received at the processing center. The product was supposed to be delivered by 23-July-2019. Since there was no update on the order, i called customer care few times to check the delivery status. The customer care just read the order status on the website.

Today when I called them and checked regarding the order.They informed it cannot be delivered on time and they dont even know when it would be delivered. There is no cancellation option available on the site.

Need to cancel the order as there would be a struggle post delivery if any issue encountered and need to reach the customer care.

Hi, i just got the order received placed with order id[protected]fn1353171-s-pm3041 but per checking the chair base had bad scratches because of which we had returned it. After the fact that it was delayed in delivery, it’s not acceptable to provide me with damaged products. Please look into this as an urgent request to replace the order with a chair with a good condition as expected by us.
Thanks,
Jitendra

I request everyone not to buy at pepperfry.com it is making fraud/deception by making fake offers. After purchase they are denying cashback and beware of fraud no cancellation policy. Plz…… don't buy anything from pepperfry.com 100 percent fake offers.

I can track in my login but pepperfry says you have not logged in hence denying cashback i am attaching logged in track screenshot

Kindly don't buy any stuff from pepperfry its fake fraud deceptive cashback offers

Hi..It is very disappointing to state a complain against such a big name! I had ordered for a shoerack by mintwood in the month of june, for which the amount was paid..This product was to be delivered by the 1st of July...which as the IST arrived a couple of days later, totally Damaged!! On raising a complaint to the delivery partner, Mr.Sunil Singh agreed to take it back and replace it...It Is really disheartening to say that there is no communication from their end till now!!moreover I sm not able to put it across to s help desk!!Is there anything which can be done to acquire the product????

I placed an order for a center table on 17/07/2019 (Yesterday) having order number :[protected], and by error added the wrong color of the same product in the cart. After making the payment i realized that i have ordered the incorrect color. I called the customer care and asked them to amend the color as the product is not yet dispatched. Customer care rep simply denied

And refused my request.

I understand they do not have a cancellation policy and it is just a matter of change of color. Please look into the issue. If they cannot accommodate small requests like this, then they should move out of online e-com business at all.

I bought a chair from pepperfry.com from online portal. The order number is[protected].

They delivered a damaged chair, that i did not receive and returned with the delivery guy.

The delivery guy was saying that i should take the damaged product and they will send a carpenter to fix it. I did not agree to this and did not take the chair.

Please note the price of chair was about 7000 rs.

Since then i have been asking them to refund and i get same reply that in 24 hours they will get back.

This is hopeless online site i have come across. They have there own policies for return. If you don’t like the product you have no option to return. Do not go for this site for shopping. Customer satisfaction is not at all the priority.

I brought products worth 7000/- which need not meet my requirements but when i contacted through customer care i was told that the products cannot be returned. I had no option but to retain...

I have been continuously requesting pepperfry to cancel a order of 33000 as that the worst nightmare.But the customer service os so pathetic not evn responding except a sorry that is i am telling to cancel but they are not listening such a cheap site. Please tell them to refund.They can't force a customer to buy products without consent and before any delivery itself i have been continuously requesting for cancellations.Pepperfry is such a fraud company

Hi Team,

Order #[protected], Product: AER King Bed 78x72x6 Inch Reversible Orthopaedic Memory and HR Foam Mattress by Springtek

We purchased this by expecting the Orthopedic mattress will be hard and useful for body pain relief. But after using the mattress for few weeks and we realize that, It is creating more body pain issues and then we stopped using it(we can say delivered product is either wrong or fake).

Few days back we got call for feedback from AER King Springtek and they were agree to return this product. But they suggested raise request via pepperfry customer care and we did the same.

We got below reply from pepperfry.

Hello Gopal Pawar,

This is about your Pepperfry Order #[protected]FN1713000-S-PM8667

We are sorry to hear that the product you received is not as per your expectations. Pepperfry Easy Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners.

As the product delivered is the same as mentioned on the website we would not be able to help you with the return/exchange for the same.

I ordered a dining table & a matching bench from pepperfry order number :[protected].
Dining table was delivered but the dimensions were 2 inch bigger than what is advertised and does not meet my requirement, called customer case and the female on the call was so rude saying you have to live with this product because you ordered it, and lame reason saying they are rounded corners and they will measure 2inch bigger which is not advertised online.

Paying a premium and experiencing such service is not acceptable.

Incorrect dimension of the product : order number :[protected]

I placed an order for a bed cum laptop study table on 08/07/2019 (Yesterday), and when i saw the delivery date and i called the customer care and asked to cancel the order as the delivery date was 27/07/2019. As the delivery date was too far away and i need the material urgently, i tried to cancel the order with few minutes after placing the order. But as they did not have any cancel option in their app, i called the customer care and spoke to the executive where they informed me that i will not be able to cancel, return or get the material fast.
Please help me out from this miserable condition. And if i'm not getting the material by this week end please i want it to be cancelled, and want the refund.