Pepperfry Complaints & Reviews

I ordered a set of two anti-skid doormats on january 1st. (Order id:[protected]. Product was delivered on january 17th. However, only one mat of the set of two was delivered. I first sent an e-mail regarding this at the address given on their website, but received a reply saying that inbox was not being monitored and that i should submit an online form. Then i complained on their online customer complaint form, which requires submission of...

Order Id:[protected], need refund on the order. Product delivered was not even similar to the color . Online displayed product is grey distress n sales executive in store also mentioned it's grey. What was sent is white. Your refund policy clearly states of its not the right product you shall refund. Have been following up for 10 days now. Need a refund. Don't buy distress finished products from here....

Hi,
I have placed an on order on pepperfry today 15/01/2020, however immediately after placing the order, i see that the order page is showing incorrect product. When spoken to customer care, they are refusing to cancel the order.
Customer care is of no use, as they keep repeating that they have no cancellation policy.
I would like to cancel the product as it s of no use to me now.

Regards,
Deepan...

Mail sent pepperfry
Dear sir,
My wife dr namrata sood placed four orders on your platform.
Orders no[protected] of ariasa king sized bed with storage box with side tables and four door ward robe worth rs 24689/- (Including installation charges of rs 250/-), order no[protected] for ren king sized beds with storage box and bed sized tables for rs 16609/- (Including instalation charges of rs250/-), order no[protected]for 78x72...

I have ordered a wall art from pepperfry but the product that i received does not match with the image shown in the website. The quality is very poor and the design is completely different. I lodged a complaint but they informed me that they won’t be able to return as the merchant validated the product! Ordr id[protected].
They are cheating customers by displaying something else and providing a different one and then informing that...

I ordered 3 items from pepperfry on 12th jan 2020 and once i ordered then i was able to track that it will be delivered by 30th jan 2020 which is unacceptable as i will be flying out of india on 25th jan 2020.

Hence, i would like to cancel the order but they say once ordered cannot be cancelled.
But why cannot an order be cancelled when i placed it 1 day back and when the item is not yet shipped...

As per the order[protected]. Dated last week of december 2019, i had ordered a king size bed which mentioned storage in its description and on arrival it turned out to be mere open space partitioned by slabs with no storage.
So after dilly dallying for initiating a refund for 3-4 days and on repeated calls, support people finally agreed on a refund. But problems didnt end here, they said refund will only be given in the form of money...

Pepperfry sent the Damaged product which was delayed in delivery..and I am not able to connect with your Customer care, either by Phone or via App.
I finally receive call from their Feedback department. When I give her my feedback that I have received damaged product and am not able to connect with them she disconnects saying you need to call the customer care number.I won’t be able to help you...

Hello

This is first time i ordered from www.pepperfry.com and i placed an order for mattress on 18th of dec and it is supposed to ship by 31st december.
I realised that i did not need the product within a day of ordering, before the order was even packed for shipping. Tried speaking to customer care to cancel but it was denied by the service agent and also by their superior, citing pepperfry policy reasons.
br...

I am a regular customer of pepperfry. Recently I brought a 3 seater sofa from pepperfry. The material used for the product mentioned as fabric on the description and photo also look like fabric. Unfortunately the product which is delivered to me is made up of leatherette. The quality of the product is not worth for 17000. I raised multiple return request on portal and all got closed without discussion with me. At last today I got change to...

I have purchased a product in pepperfry and initiated return, as there is difference in colour shade between the display image available in app and the actual product. However, return request is denied twice with some lame explanation.

In the name of return policy, they rob customer's money in a professional way. I recommend people to refrain from shopping in pepperfry and shop in only standard shopping sites like amazon where...

I ordered a futon and a shoe cabinet (Order No.[protected].
I realised that i did not need the product within a day of ordering, before the order was even packed for shipping. Tried speaking to customer care to cancel but it was denied by the service agent and also by their superior, citing PepperFry policy reasons.

This is nothing but plain old EXTORTION. It sickens me to see that such vendors are allowed to operate...

I purchased a kids study table worth rs 21, 000 on 3 nov and paid in advance.

It was written it will be delivered in 4 days and i did not receive the product till 18-dec. Till date i have called multiple times pepper fry call center, raised multiple complaints, called the call center many times but to no update whatsoever and today they asked me to give account details for refund. Complaint # e[protected] for pepperfry purchase...

I am tired of calling the customer care and i keep getting assurance that i’ll get it today. I even spoke to the floor manager on 13 dec, who assured i will get it by today.

The delivery guy is not picking up my call and answers rudely as well. His name is vignesh and his mobile number is [protected]. I even reached out to his manager mahesh - +[protected].

It is frustrating that i have to be the one to...

I have mistakenly ordered a XXL bean bag instead of XXL bean bag. Immediately after placing the order i realised it and called the customer care and asked them to cancel the customer care person told me that it cannot be cancelled once the order is placed. He asked me to return the product after delivery.
Product was delivered and i initiated return request. Then they called me from customer care and that person said it cannot be...

I had ordered an Orion sofa cum bed ( order number:[protected] from pepperfry.com worth 26000 INR and received it in damaged condition. Product is broken and of extremely poor quality. I complained about the same for several times but it is not yet resolved. Everytime I call them and they send a carpet after 2 3 days to check the product. Carpenter reports pepperfry that after applying some wax and other stuff the crack won’t be visible....

I placed an order with pepperfry on oct 29 2019. I placed a return return request by calling their customer care as the product did not meet requirements. The refund amount was credited to the pepperfry wallet instead of the payment source. Post that i placed another order which partially used the pepperfry wallet. Now when i ask pepperfry to return the remaining amount to the payment source, they are saying it cannot be transferred. Now...

I purchased a bed from pepperfry and the bed broke while we were sitting on it. When we complained to pepperfry, they mentioned that the product will not be repaired nor is it returnable since it is broken. They said that breakage is not covered under warranty, where as the warranty details only states its not applicable to cuts or scratches, or damage caused by impacts or accidents (Screenshot attached). The pepperfry official refused to...

Ordered a bed which was received after 1 month, delivery guys refused to deliver product, even on weekend, after many efforts agreed to deliver at 10 am on monday but wasted whole day and came at 7:30 pm only to deliver a damaged product. They have no respect for the customers time, effort or money. Customer care is clueless and doesn’t care. No grievance redressal received on any issue. After making me wait for more than a month they have...

Hi i ordered a wallclock my order no. Is[protected] i got absolutely rubbish response. I ordered a black colour wallclock mistakenly i clicked on the copper one. Since 3 days im trying to talk to customer care. Nobody did anything about it. Its a waste for me n my house. I needed an exchange not a refund. But unfortunately very bad service and responses. At a special request i ask you to exchange it....