Pepperfry Complaints & Reviews

Customer care denied cancelling order no.[protected]. You have to inform customer in advance at the time of placing order, regarding restriction on usage of cashback. How pepperfry can expect i should place 4 further new order to use the cash back.
Pepperfry given incorrect information regarding cashback.

Such type of misleads is not expected from pepperfry. Further, you are dealing with customer amount which is not small.br...

This company Fraud company,
I have ordered a product with TV unit Price of 29999/ and the product was delivered damaged no one was able to answer me and before delivered the TV unit, I have purchase wall clock 2 Numbers and Orient Exhaust fan 1 Number all the three is useless product and they are returning these product, TV unit rate was 29999 after 7 days it was 12999 and more over product shown in the picture something and received...

I have place an order on 11.05.2019 (Order no[protected]. On the same day i wrote (Email) a letter saying that i want to cancel my order but they do not responded. On 12.05.2019 i called their customer care no and they inform that product only sold will not be cancel. Then they should right it in bold letter in their website, so that people are not distracted by their advertisement. This is cheating with consumers....

Complaint against on line shopping company named “pepperfry”

Order no.[protected] for one no. Canvas drawer organizer (Sku: hc 1517422-spm 4830). Delivered on 1 may 2019

The canvas document organiser is rather flimsy. The drawers do not open easily and when trying to with one hand the whole organiser tilts forwards – so the organiser body must held with the other hand. The finish is poor
br...

I have ordered a product with description mentioned as "26 inch ceramic full pedestal wash basin" even the photo for the product attached with pedestal. I have attached the same.
Order and Contact details:
Order Id:[protected]
Order date: 14th April, 2019
Email id: [protected]@gmail.com
Mob:[protected]
But I have received only wash basin and pedestal was missing.
When I have raised a return...

The order no:[protected] placed on 15th april. I called the customer care even before the product was shipped in order to cancel the product. I decided to cancel the order after a bad experience with one of the bed purchased from pepperfry. But the customer care denied to get the order cancelled and informed that can be done only after the product is delivered. When the delivery guy called i asked to take it back, he denied. We will have to...

I hv perchased a product from pepperfry order no[protected] dated 20th april 2019. the product is yet to ship, and the delivery date they are showing is about 20 days later, how cant i wait for 20 days bcoz i recently need the product. i want to cancel my order but there is no option for cancelllation, i called to customer care they also refuse to cancel, this too worst policy ever, i want cancel the product anyhow bcoz delivery time is too...

I want to return my mattress ordered from pepperfry. I have also purchased bed along with mattress, but i have received couple of time the defective product and they are agreed to pay refund for my bed
But, they are denying to refund my mattress cost, saying that we cannot raise a request for return for your mattress because they don’t have return policy.
I need to return mattress, can someone help me out with the same...

My wife placed an order for a bed and table on pepperfry. Within an hour i wanted to cancel the item. Pepperfry declined to cancel the order

Pls help

Order no :[protected]
Order placed at : 1 pm on 19-april-2019
Order details :
1. Dazzle queen size bed in walnut finish
2. Stella four seater dining table in dark walnut finish
Order placed : nirmala k n
Order paid using...

Dear Pepperfry team,

I have ordered Akron L Shape sofa from your website on dated 7 April 2019 by paying total amount. Today (after 8 days) I have received the sofa but got the wrong sofa. When I call your customer care regarding same, the executive says, we have only this sofa - and the website has shown the wrong information. Hence, we can't send you the replacement.
He also said that we have only one option i.e....

I had used APP45 coupon on this order, with this I had to get 35% off n 10% cash back but while payment was made full amount was deducted from my account... I did not get any off or cash back.. please initiate refund &
cashback asap.

Attaching the screen shot that shows that coupon was applied while the item was in cart.

Here is the case ref. number is CH[protected] for your reference

Need...

Dear team,

I had to gift the wine glasses to a friend on her birthday and was expecting the packet to be delivered within a week. But i received the product very late i. E. After 12 days. Every online shopping website generally send the packet within a week unless the product is coming from outside india. Also the estimated time of the delivery was visible after the product was ordered on web page, ideally it should be shown...

I cant believe that a heavily advertised Pepperfry can stoop down to these levels. I ordered a product of Kings International from Pepperfry and the size of the product in reality was small compared to the picture which was misleading. I raised a return request on the same day and did not hear back about the pickup even after 10 days. When I contacted the helpdesk they told me that return would not be accepted unless there was a defect. This...

The bed i brought broke in less than 2 years. I spent over 40k on this and tried pepperfry after all their marketing. I was just sitting on the bed and it just came down. Customer service is rude and they say it is under warranty but they will not cover damage. The warranty is for 3 years. They have refused to even repair it even offered to pay for repairs. This case manager named hafiza refused to listen or even escalate to her senior and...

I ordered a kimura king size bed in tabacco finish by mintwud from pepperry.com at rs12, 399 the bed looked really adorable in the website.

For 1 week i had no clue where my order was and then 6 days later they delivered my order after constant phone calls.

When i received the package whole my family was disappointed to see the bed as it was not at all attractive nor it was solid enough to not break. The bed...

Its been more then 45days since i returned the product still i did not received the refund for my order[protected].
Its like my daily routine job to daily contact customer support they take a complaint request say we will contact you with in 48hr and never contact back.
Worst e-commerce site who are torturing for giving refund.
First they say refund not yet initiated from our end due to some problem. After 3 weeks they...

Product image and description misleading in the website, called the customer care who was very rude and adamant. Website said no assembly and with cooling fans, customer misinterpreted that to self assembly and cooling fan is only for images. Called the manufacturer who took responsibility of wrong product sent but pepper fry is trying to make money and does not want to help. I'm stunned by the lies the customer care team comes up with to...

Have made and order for 3 items wide number[protected] for
1) ladder — imbalance and without checking your executive has refused to exchange (Means a defective item i need to accept as no return policy)

2) order for 2 chairs as twister executive chair in dark brown leatherette by emperor which your person came to deliver was not the same so i have not accepted the product and after sending the image to mr gautam through...

Hello,
I've placed an order for shoe rack on pepperfry.com yesterday and wish to cancel the same but there is no option to cancel the order, I even sent a message to the customer care within 24 hours of placing the order that I wish to cancel the order but no reply yet, so I called up the customer care number twice but they are not ready to cancel my order, I even requested them as my order is not even shipped yet so whats the issue...

My nephew placed an order on pepperfry.com by mistake. I realised this and contacted customer care within 3 hours. The customer care lady flatly denied and told it's their policy that they can't cancel order once placed.
Hell with such policy. Why order can't be cancelled if item is not shipped. Are ther pepperfry guys free to do anything in name of policy?
This is thuggery. Pathetic policies and customer service.
Order...