Pepperfry Complaints & Reviews

I want to cancel an order i placed on pepperfry, called up customer care, they refused, sent a mail got this reply

Dear Celina,

Thank you for contacting us.

With regards to your complaint regarding the cancellation for the Order #[protected], unfortunately we regret to inform you that once the order is placed on the website the order cannot be canceled. Hence we won't be able to accept your concern...

Pathetic experience with pepperfry online shopping and suffering with financial losses.this shopping site should be banned.i booked an order via property via order id[protected] amounting be RS 16, 444/-.the product was damaged and defective and also was of very quality, not for the amount which I paid.upon calling their customer care for refund, they told that the product was repairable condition, so they will not allow any refund.after spending...

I placed an order last evening (16 June, 2019)
I wanted to cancel immediately. But they don't have the option so I waited till 10 am 17th June. To call them, they say that they do not have a cancellation policy. I don't want the product.
Order Id:[protected].
Call reference: PH[protected].
I just want my refund to be processed to my initial mode of payment so I can buy something I really need and when I need...

I placed an order with Pepperfry and by mistake I choose wrong size of clock . I realized my mistake and called them to correct the size or cancle the order . This call was placed within 2 hours of placing the order.

Thay said we not able to correct or cancel the order because we don't have cancelation policy, but thay should change size at least, However, pepperfry flatly refused to cancel the order.

I am surprised...

I placed an order with Pepperfry and by mistake I choose wrong size of clock . I realized my mistake and called them to current the size or cancle the order . This call was placed within 2 hours of placing the order.

Thay said we not able to currect or cancel the order becoz we don't have cancelation policy, but thay should change size at least, However, pepperfry flatly refused to cancel the order.

I am surprised...

I purchased rs . 30, 000 products from Pepperfry. I got defective bed as there is huge spaces between the base parts of the bed, and infact there is no base of the bed. And very very cheap quality product. They just eating the money of customers by making fool of customers, customer service is so poor. And they just Send same email to every customer “ product same as described “ . But they mentioned wrong description of the product and...

Bought Jazz High Back Ergonomic Chair with Headrest received the product after couple of weeks. After receiving the product found out that the product is defective with wheels getting stuck plus the arm of the chair is not extensible. So requested for the return of the same didn't receive any intimation from them regarding the rejection of the item. I had to find out that after few days myself when i call there customer there are rude saying...

I ordered a bed, 2 pillows, bedsheet and a mattress. The bed is priced at 15000. The bed is highly unstable and will break anytime. It literally moves if a person moves over the bed. Set of 2 pillows - biggest joke. It’s thin as bedsheet. Pepperfry claiming to be the best furniture store and doesn’t know the difference between bedsheet and pillow!

I urge ministry of consumer affairs to take this online store down. The...

I bought zoya queensize bed with storage from pepperfry on dated 2nd june 2019 at late night and called customar care on dated 4th june 2019 for details but after that I came to know that it is not full bed storage it is just a small drawer system storage, so I requested them to modify my order and do it full storage instead drawer, and I will pay the rest amount immidiately but they refused So I asked to cancel my order but they r not even...

I have ordered a furniture in pepperfry. The worst online shopping in the internet. The fraud online shopping company does not provide any cancellation for furnitures. Other furniture online shopping are giving but not the fraud pepperfry. Please don't buy on pepperfry and waste your money. My order id[protected]. Worst experience in pepperfry. Iam gonna take this to social and also gonna post in my review website....

I had to shift my base from my current city due to my company promotional policy. I orderd a furniture from them on 0106.2019 and i am shifting on 4th july, when i called their customer care for cancellation as i no longer would be available on the shipment address, they denied saying it cannot be cancelled. My question is since the particular item has not shipped yet, why it cannot be cancelled....

I paid online site of papperfry for purchase of 4 nos. Of chairs of neelkamal brand. They brought different colours chairs which i refused to accept and they agreed to refund but to date after two months also they have not refunded me. I have sent them two emails in the past but they have not replied it. So now i have to approach consumer court. So please don't buy anything from this seller....

My product id is[protected], and i want to return that product due to back pain issue. as in this matteress there is 100 nights trial policy. so i have tried and due to back pain problem i want to return this product but pepperfry deny this return as they said there is stain on the product. but as i already mentioned to them there is no any stain on it. i got this product on 21st feb 2019 and its 100 nights trial is going o be over on 31st...

I placed an order on pepperfry for a takeo single bed in walnut finish by mintwud on 23rd april. The product was in qc and packaging for 10 days from 25th april - 5th may, when i asked why the product hasn't been shipped yet. A wrong item was shipped on 5th may and delivered on 9th may. I didn't immediately realize that the product was wrong as i didn't check the item name written on the packaging. Three days later on 12th may the carpenter...

My order got delivered the day before yesterday, and i raised a request to return it the next day. I just didn't like the quality of the product at all and don't want to use it. Please take this product back, i called the pepperfry site and the rep said there is no return policy if you don't like the product. That's not how online portals such as pepperfry should be operating, i hate this product and want to return it. Order id:[protected]...

I dont understand how this company still exist in this market place. This online platform is just cheat and fool customer by maintaining a glorious website. This was my first order[protected] for a sofa and there was 10% discount and 10% cash back. However the 10% cash back cant be redeemed 100% rather only 25% of it. Alas... What kind of business model and ethics is this? If i am going to buy another product using this cash back i cant...

Coupan code if applied successfully but charging the amount without applying coupan discount?
Now unable to cancel the product, pls process my promised discount price or cancelled the product.
Order id[protected]

When called to the customer service they denied of doing anything on this and said that they will unable to cancelled the amount or refund the promised amount.

Email - anand. [protected]@gmail.com...

Hi,

It's been 17 days of continuous follow-up and repeated calls to pepperfry.com to get my own money. Pepperfry has eaten my money.
I have not been refunded my money so far for cancellation of order (Duplicate order), which was cancelled immediately as duplicate (Two) orders got placed. Even after refund was initiated on 6th-may-2019 itself (As claimed by pepperfry.com) and the same has been updated on pepperfry.com...

Ordered a product order id[protected] at 11.00pm last night and wanted to cancel it in the morning at 10.00am... They are not allowing any cancellation and give no refund... If the product is shipped they it is still understood... Not even 24 hours and they are not allowing this... The customer is not to change mind... Need help pl... This is a complete money making site...
Jyoti sethi...

Solid wood bed bought 2 months back, bed's rim broke within 2 months o[censored]se. I called up customer service only to be told that this cannot be refunded or exchanged because the bed broke in use!!!
This is a manufacturing defect and you can see from the pictures attached that the wooden rim was stuck with glue!!...

At the time of installation the carpenter was not able to fix the bed and had to cut the wood. Pepperfry...