Pepperfry Complaints & Reviews

I have purchased karen 4 seater dinning set in matt brown and floral finish by casacraft (Order id:[protected] on 10th feb'20.
I got it delivered on 15th feb'20. Currently it's under 12 months' warranty period. The table and chair quality is so bad that we fear to sit on it. Quality of wood is low low grade they have charged inr 16000 for the scrape. The chair got broken and when contacted customer care over mails and calls we are getting same auto reply. The person assigned for the work does not came as he said part is not provided by pepperfry so he can't come. We are following up from 5th aug and they are saying it will resolve by 16th aug so we waited. Again yesterday we got a service failed message so we called the resolution team mr. Constancio d'souza for service interaction number ph[protected]. He then telling he need more time to tell us whether they they can provide the warranty support or not. It is totally fraud as they charged so high and it was written 1yr warranty support then after these 10days of harrasment and wasting time they are uttering rubbish. The guy is very rude and don't know how to calm down a customer else he is instigating the customer. Looting customers this way.

Hi,

I am posting this complaint on the subject of denial of dismantling request by www.pepperfry.com on my purchase of nimbus king size bed. The mentioned item was ordered less than an year back and i was promised of assemble/dismantling services by pepperfry carpenters in case of re-location within an year anywhere in the city/country.

Pepperfry vehemently denies their false promise that was made during the time of the purchase of the item. I'm taken aback by the poor customer service response and left with no solutions. Please register this complaint against them for failing to fulfil the promises and assurances they make during the purchase of items.

I ordered fir a dining table set in may, which was never delivered and pepperfry refunded the amount, i ordered another set and this time it was damaged, again the amount was refunded after the issue got escalated. I ordered the third time and have again got damaged product. It is august and i still have not got the product. I am amazed at the quality process at pepperfry. Want to file a complaint for the mental harassment. I have not received any help from customer care, in spite of escalating to the ceo ambareesh murthy. Not sure what more i can do as a cheated customer, who beleived in their brand

I have ordered torrie king size bed in feb'20. Which we are using since march 6th. Today 2nd august the bed support has broken from joint. It is under warranty so need to fix it immediately as it's our bedroom and i have a toddler. I have written to the customer care as today is sunday but need this acknowledged and fix asap. When the carpenter came to install it they were in rush and have done the installation improper way which is why the bed joint got broken also the material quality was very poor but we adjusted as we started using after 14-15 days of installation. Online shopping does not mean to get this poor quality product this should be checked by pepperfry before allowing the seller.

I have ordered for a floor vase, and i want it to be delivered in my home address. I have been trying to edit the existing shipping address recorded years back, but all in vain. Cant even 'add' the home address under new address provision. Please arrange to take action so that my order is delivered in my residential address. How do i share my residential address with you? Please let me know

I ordered a bed which was supposed to be delivered on 28th july. But even on the day of delivery, the bed is not even shipped. There is no way to directly talk to you or send a message, make query. Such a pathetic service you provide. No support for customer at all.

I am a vendor supplying chairs and furniture items on pepperfry.

I am not being paid my outstanding on material supplied rather its being debited against 150% debits o[censored]nexplained or unjustified returns

We have shipped 78 skus (office chairs) in June to july, till date and hardly 9 chairs reimbursement has been made.

Multiple enquiries to staff have fallen on deaf ears.

We have now where to go for recovering 1.78 lakh rupees.

How do we get our resolution.

We had heard a lot about pepperfry and hence, we ordered our first product (A carpet). The detail page of the product mentioned easy returns policy with no further details. It was a costly product, however, when we received the product after a long wait (10-15 days), it was nothing like a carpet. The thickness was so less and quality is so poor that it looks like a chatai mat and while we had ordered it for our living room, it cannot even be placed in bedroom or any other place in the house. We placed a return request on the order and waited for 7 days for someone to pick it up. But the product was not picked and we had to reach out to customer care who kept us hanging for 10 days without a resolution. Finally, when we consistently followed up, they declined to accept the return and issue refund on the claim that thickness was mentioned on the website and quality is "subjective" for every customer. Hence, they cannot issue refunds at all.
I fail to understand what sort of processes is this company following. Why would they give such a bad experience to first time customers? I have shopped on multiple ecommerce platforms before but this has been the worst experience so far. And if this is the policy, they should not claim "easy returns" in bold on their product pages, misleading the customers.

Order id:[protected]

Order #[protected] item delivered wrong and till now there is no update.
Pathetic website nonsense customer care with absolutely zero result.

Hi this is sivakumar, i had purchased a table top wash basin from pepperfry.com but i got the wrong product delivery and immediately i had called the customer care for pick but till now there is no proper response from them. Its been almost a month now and i have tried calling them multiple times still there is no proper update nor any arrangements for pick up and refund.

Order #[protected] dt[protected]
Please do not buy any product from pepperfry.com

Dear Sir/Mam,

I VIJAY VAGHELA received wrong products from pepperfry.com and following are the details of right product.

I BOUGHT THESE ITEM -- ITEM NAME - 2 X Grey Abstract Machine Made Chenille Carpet 7 x 5 Feet by Braids

ORDER ID[protected]
THIS IS WRONG PRODUCT DESCRIPTION -- I received a wrong product and copy of bill for 2 carpet. but inside only one wrong carpet. how is it possible.
Total carpet I bought 2(grey) + 1(purple) = 3.
EVEN 1 purple carpet is also wrong with colour.
I ALREDY SENT THEM MAIL. & I returned a one carpet. second I will return soon.
I ATTACH HERE PHOTOS TO SEE HOW THEY ARE CHEATING WITH CUSTOMERS.
ANY ONE CAN SEE IN PHOTO. where is the 2 grey carpet. there is only one carpet with brown colour. and where is the purple carpet

Order number:[protected]
I received a product with full of rust and when i was asked for refund they are not accepting.in spite they are careless about the customers.

I received the product which are not same with I ordered. I requested three times for the returning and refund the money. I sent pictures which are provement for that and I receive three times answer that its same and I unable to get the refund. So bad company, so agly customer service.

my contact [protected]
Elmira, West Bengal

copy of the company answer:

Dear Elmira Kethanaboina,

This communication is with reference to your Service Interaction Number PH[protected] for the following purchase on Pepperfry:

ITEM NAME Stainless Steel 24 x 24 Inches Utensil Holder By Royal Sapphire

ORDER ID[protected]

SKU KD1808848-S-PM31054

Pepperfry is a Marketplace of Furniture and Home Products and we work with thousands of small merchants and artisans across India to get you the largest variety of distinctive, high quality products at the best possible prices.

We offer a 7 Day Return Policy for products that are Damaged, have Manufacturing Defects, are Delivered Incomplete or are Incorrect i.e. not the product you had ordered. You can click here to know more about our Returns Policy.

I have reviewed the details of your service request and can confirm that the Item delivered to you is as per the Item specifications mentioned and reference images provided on the pepperfry.com Item Details page.

Therefore, I regret to inform you that we are unable to accept a return request for this purchase.

For further queries, you can call us on +[protected]from 10 AM to 7 PM, on all 7 days), write to us at [protected]@pepperfry.com or check the FAQs.

Please share your feedback on this service experience.

Regards

Afreen

Resolutions Team, Pepperfry

Hi,

I have written many complaints to the pepperfry but i did not receive any response from them. I made an order on 22nd may, 2020 | 00:52:17 ist and delivery due date was 3rd june, 1st randomly i checked my mobile and i saw my order was delivered on 31st may itself. Since then i wrote my complaint but no one reply me back on the same. I only receive an automated reply which says you will get a response within 48 hours.

Ordered id:[protected] never been delivered and status showing delivered

I ordered a computer table in pepperfry on 29th april with delivery date of may 29. But the product was not delivered as expected and they did not give me any notice about the delayed delivery. I requested for cancellation and they cancelled the product and refunded the amount to pepperfry wallet.

I requested to transfer the money from pepperfry wallet to bank account and they said it is not possible. How can they hold customer money if i am not interested to have my money in pepperfry wallet and when i am in need of this money.

I have ordered 2 products worth around 6k each. Order is still on ' order confirmed ' status. It's been more than a month. I have escalated multiple times. Even i have escalated to founder. None is responding. Now. I want my orders to be cancelled as i am done waiting. I will purchase from else where.

Below are the order id :[protected] and[protected]

I purchased this bed (Details below) which is broken now from one side. It is difficult to sleep on this. Inspite of writing 13 mails to the customer care executive unfortunately there is no response.
I am absolutely disappointed to know how a reputed company like pepperfry treats its customers and make a fool out of them.
Pl resolve my issue. It needs to be exchanged.

Details :- arisa bedroom set (King bed with storage, 4 door wardrobe & two bedside tables) in wenge finish

By mintwud

Delivery by:

Wed, 9th oct

Assembly

Offered by pepperfry

Rs.30, 936

I have cancelled below order with pepperfry and they mailed me that refund rs 7189 will be initiated within 48 hours. It's been one week and there is no update on it. They straight away close ticket if it is escalated without resolving it.

Tem name :
Florence study unit in wenge finish by hometown

Order id:[protected]

Sku fn1638830-s-pm33857

Order id:[protected]

Hello all,
We placed this order on 18th april and till now we don't have any update that when this product will be delivered.
We did multiple follow-ups with the pepperfry team and they rescheduled the delivery multiple times but till now we haven't received it and now when we are asking for the refund they are simply saying they are not authorized and they cannot do anything.

We do understand this pandemic situation but it doesn't mean that you should play with people emotions

We don't want that product now as all our nearby stores are open and we can directly buy things from there without any delay in delivery

We just want a complete refund and that's all.

The company has no return or cancellation policy, as this facility is available on any e-comm you go for except pepperfry.
I have placed the order and the time of delivery is after 15 days. When the order is not even shipped i believe the consumer should have a complete right to cancel the order. But in pepperfry they do not have such a thing. Which is so unfair.
If a person goes to there any social media messages and comment section every other buyer from there is complaining. Pathetic!!!