Pepperfry Complaints & Reviews

The pricing is really mouth-watering on some of the products, then the same cannot be said of the quality. I guess you get what you pay for. The bed that i brought, even with limited usage (Cumulatively not used for more than 10 nights) started beaking with very light usage. And not just one board, with in the first breakage the second one broke with the very next sleep.
As for their customer support, the explanation they gave was...

This is to inform u that i purchased a sideboard online, the fitting of the pdt was not satisfactory. The cabinet door was dropped to one side and the door stoppers are damaged and not at all functional. The carpenter visited my place n accidentally broke the wooden strap supporting the drawer. I am highly irritated by lack of expertise. Kindly consider for return as its highly problematic...

I ordered an office chair from pepperfry on 21st feb 2020, for which i had paid using the credit card. It was defective, so i returned it, and i got the amount in my wallet, placed an order for another chair. I called the customer care to return the remaining amount of the refund to my card. But they completely denied. I had already purchased various items and i do not need to get anything else. Still, they told me that they can't do anything...

I'm looking for support with an issue which i have with pepperfry company, which sales online products.
I purchased wood wall shelf with hooks from them and received it. Due to some reasons (I was sick and busy) i didn't open it same time but only about after 10 days after receiving. When i opened the box i found that the item is completly wrong with so many wrong measurements and design. Same time i contacted company by website details....

I bought a 3 seater full leatherite recliner sofa @ 88200 rs from pepperfry.

I noticed that the center seat of the sofa did not have the leatherite on the innerside upperside of center seat and has been patched with a white cloth instead which is not as per the specifications (Full leatherite material).

This defect/patch is only in the center seat of the sofa and is visible when the center seat is reclined down....

With reference to the order number[protected], i have bought a dining table for 41000 from pepper fry and was delivered on january 11th 2020.
It was for new house where we have started to use aftr house warming from last week.
Yesterday we placed food and other items which weren’t too hot nor cold to the table.
While moving it after use, could see angu patch on the wood surface.
They are offering 3-5 warranty...

I have not yet received the refund from the merchant for Order id[protected]. You told me that i should contact my bank as you have already refunded the amount.

I contacted the bank and they said that there is no transaction from Pepperfry and they require a confirmation email from the merchant stating the date transaction id and amount of the transaction. I asked for the same from you several times. It has been nearly 15 days...

Hello,

I placed order for a dining table set on feb 23, 2020.

Order id[protected]
Sku fn1816343-s-pm26973

I placed this order online after confirming with them over the phone call also. I paid through credit card on their website.

As per tracking mentioned on their website, feb 27, 2020 was the shipping date. But even on feb 28th it wasn't updated on their website.
br...

I got a damaged product and I returned it back to pepper-fry and asked for a refund. They said they have initiated refund. But I have not received it yet. When asked, they don't share any transaction details and they ask me to check with bank. My bank says, "Pepperfry has not attempted".

According to them refund initiated on Feb 1. Not received till today(Feb 25)

Order number:[protected]

Solution...

I order a table and chair and the delivery date turned out to be very, very late than they indicated before the purchase. Now since the items would be quite useless after such late delivery, i wanted to cancel the order and they said we dont cancel placed orders.

Is this a joke? The item hasn't been shipped yet and they are saying that they dont cancel....

Order no[protected]
Order placed on 23/02/2020
My mother had placed an order for an small crockery unit and by mistake or the websites mistake she placed an order for the same item 6 times, she wanted to cancel the order so she had called their customer care and they have refused to cancel citing there is no cancellation on the orders placed, her brother had enquired the same to customer care to cancel but nothing to their...

I purchased a set to two chairs from pepperfry. One of the chair was found damaged during transit. I requested them to replace the damaged one. They are denying to replace it, but only take it back as return. So i requested to take both chairs in return as single chair won't be fulfilling my purpose. They are not even accepting that. Issue is unresolved since a month....

I bough a sofa from pepperfry that was supposed to be made of cotton & polyester fabric. They delivered the item with wrong fabric that is suede fabric. The color also is not the one which is at thier app.
When i contacted to customer care they denied help saying it is the same fabric and there is nothing wrong.
I contacted the merchant dreemzz furniture also for return or replacement but he also denied to do so.
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We wanted wooden TV unit, so we visited PepperFry showroom at Kandivali West. We have seen finish / colour of Siramika Honey Oak Bar Unit and we found it matching with rest of my wooden furniture. We ordered Siramika Honey Oak TV Unit on 23-Jan and received it on 6-Feb. To my surprise, we have received dark TV unit (below) which is not at all what we have seen in showroom or on website. We requested Pepperfry to do re-polish. They have sent...

Team pepperfry,

I ordered a double bed (As per subject) on 16th & it was delivered on 2nd-feb. When your delivery guys were unpacking & showing the items/parts, we got shocked to see the product quality. The thickness of the items was horrible (Refer enclosed pics for clarity & understanding of complaint). The same thing was complained to the guys & we denied to accept the product; but your guys said that refund can be requested...

I have not yet received the refund from the merchant for one of my products. They told me that i should contact my bank as they have already refunded the amount.

I contacted the bank and they said that they require a confirmation email from the merchant stating the date and amount of the transaction. I asked for the same from the merchant. It has been nearly two days but have not received any reply from their end.
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I had ordered Myra Wall Unit and Multipurpose Cabinet through Pepperfry. Both of these items were cancelled by the merchant after a long wait period. Pepperfry claims that they have refunded the amount to my account. However I have only received the refund of Rs. 3329 ( Cabinet) and not that of Rs. 7170 (Wall Unit). I had contacted their support many times but have not received any proper reply regarding the same. It has been a long time...

On dated 21.01.2020 i have made a payment to pepperfry through mobikwik. The amount was 512 rs. However the amount has been debited form my wallet but it has not been received by pepperfry. This transaction was successful at the end of mobikwik.
This order has not been confirmed by pepperfry due to payment issue.
Also till date i have not received my amount back neither my order is successful.
So kindly refund my amount...

The item was purchased on 29th july 2019 and has a warranty of (12th months). Warranty covers any defect as per terms and conditions laid out by manufacturer.

Issue with my product is the slabs in the center & below compartment got bend by its own weight due to design issue, because of which im not able to lock the drawer under it.. And also there was lot of fungus this rainy season which i can understand is due to humidity...br...

I placed an order with pepperfry yesterday. And twice i called them to cancel the item as we have some foreseen circumstances. This call was placed within 2 hours of placing the order.

The items are scheduled for delivery on 31st jan. However, pepperfry flatly refused to cancel the order.

I am surprised that when the item is not shipped, they not ready to cancel....