Pepperfry Complaints & Reviews

For 3 weeks pepperfry cheated us by holding our money in promise to give good quality products..

After 3 months the cheat pepperfry delivered broken chairs;
It was my intelligent we checked the chairs and found broken chairs.. And with non nilkamal chairs..
Pepperfry makes duplicate ro fake quality fo neelkamal.

We refunded the chairs and we might need to abuse jmd tower at pepperfry of we do not...

Issue no 1:
Complaint against :sku: kd1705517-p-wh19391
Qty: 1 (Order no.
[protected]
25th november 2018
07:32:43 ist_

The product si cheat quality and count of not is only one against picture in 3 containers,... So i want to cancel this product immediately.

Ambaraeesh company pepperfry si cheating and harassment on our orders"

Ambareesh (Is picture is atatched...

I had a very bad experience with pepper fry return policy. I had bought a lamp along with other furniture ahead of this diwali. The delivery was more or less on time however all the products had defects. The wooden furniture were repaired after a long follow up however the lamp which was in a bad condition was promised to refunded after collection. I had placed the return request before diwali (By end of october) and pepper fry promised to...

Ref. order ID[protected] dated Oct 28, bought a Solid Wood King Size bed which got delivered on Nov 17. Got below issues in product;
1. Broken Part
2. Missing Piece
3. Unpolished pieces
4. Uneven Planks
5. Tilted Fitting

During assembly, the carpenter himself declared that this can not be assembled. He de-assembled the bed and reported the same online.

The blunder starts here....

Pepperfry (https://www.pepperfry.com) is most CHEATED CUSTOMER NO…

My FRIENDS never stop from using PEPPERFRY;

PEPPERFRY IS CHEAT

Order No.[protected]
18th November 2018
19:41:47 IST

Pepperfry is BULLY IN-ETHICALLY all CHEAT INDIAN and innocent and do not wrong taxed despite refund …and I request all friends and pepperfry away from cheating again…
br...

Table is getting slack due to bottom nuts got loosened for breakage of plastic bottom supporting plates of legs got cracked being plastic one instead of metallic one (Which should be).

Please arrange to send your men to repair it with metallic leg supports as table supplied recently, it must be under warranty.

Matter is required to be attended most urgently as the defect mentioned may cause a greater damage...

Order number :[protected]
Date : 28th october 2018 12:03:32 ist
Delivered on : 5th november - return request raised on 5th november

I ordered 4 seater dining table 'enkel solid wood four seater dining set in warm chestnut finish by woodsworth' from hsr pepperfry studio on 28/10 though the rate of teh same product is 1000 rupees less in amazon. I went to teh showroom so that in future if any issue i can contact...

Ordered 3 seater and 2 seater sofa from pepperfry on 29th october 2018. Sofa was delivered to us on 4th november. However, the material (Polyester) mentioned in the specifications is not polyester but it is jute and very rough. When we complained to pepperfry they tell us that no it as per their specification and their vendor confirmed that. We requested them that can we speak to their vendor or they should prove us that we are wrong, they...

Hi,

This is regarding Pepperfry Order No.[protected] dated 3rd Nov, 2018, payable amount Rs. 1394.

This order contains 4 items amounting Rs. 1870(=629+507+396+338). A flat discount of Rs. 500 was applicable post which the amount is Rs. 1370. Add to that Rs. 24 as tax and total billing is Rs. 1394.

On 14th Nov, 2018 I recieved a mail & a message saying that one of the products(priced Rs.396) is...

I have raised a request for returning the four seater dinning table (Order no.
[protected] just 2 3 days after i received the product as it is not up to the mark with quality.
They took many days to respond and send some mechanic to repair it.
He too found many defects but just did temporary fixes of the screws and left.
We asked him that we want to return this product as it will create issues again but he said...

We have called pepperfry everyday since the last five days with absolutely no response on our issue. Room had to be emptied out as we can't sleep in it due to heavy varnish or polish. We need to get this furniture out of our house and a refund immediately but they are so slow and indifferent to our complaints. No call back is arranged. Highly disappointed with the amount of trouble and inconvenience they're staff and this piece of furniture...

I have raised a complaint on 02-11-18 regarding return or exchange the product containing order id[protected] as the product was defective but did not get any reply. Bed is not firmly fixed and is shaking while asleep.Secondly the drawer storage is not properly designed with bed and has a huge gap in between the side portion of bed so can not we used as storage as is highly susceptible to insects like rats, dust etc .photo is attached herewith....

Defective sofa was delivered by peppery on 30th oct. It doesn't look like a new sofa. I have raise a complain on 30th and no action has been taken till date.
I am continuously calling customer care but they are hopeless, very unprofessional and uneducated staff who knows nothing. Their complaint resolution time is 48 hours but now its 8 days

After so many days i have not received even a single call from pepperfry and...

Pepperfry is refusing to cancel / refund the order[protected] with insufficient information provided.

I had selected "with storage" bed but the bed which i ordered is not having storage. Their customer support now says that there is some space in headboard which i did not intend to purchase.

They are refusing to cancel the order and says they have incurred costs and all. Kindly help me in cancelling and getting...

Pepperfry has the worst return policy among all the e-commerce stores. Why is it that they refuse to take return if the customer does not like the product for some reason maybe the material or color upon receiving? Isn’t that a reason enough to return something? They refuse to take return unless it’s damaged or not as mentioned in the description. Please think twice before purchasing from here as they put you through hell if you want...

Don't ever buy any product from these cheaters.

Purchased Orient fan under Pepperfry Order # [protected]AK1397437-S-PM3820 and received the product creame in color though it is shown white in color on Pepperfry website. Tried to make return request for the same due yo incorrect color and request rejected saying its same product though picture on their website is incorrect but since same product so cant process...

Recently i bought cushion cover from pepperfry.com by those cover had poor design cutting will scartching my hands & glitter are keeps on falling fron day one tends due to poor make.
By they faile to hear those. Unless it is defective we cant return, one of poor custmer care service.
They are faking customer as easy return
Mail id:[protected]@gmail.com
Order id[protected]...

I purchased a floating shelf from pepperfry and the order no is[protected]. It is mentioned on their website that the product contains 3 shelves, wall screws and plugs. When the product was delivered, the screws were missing. I contacted them twice and they asked me to send image of the product. I can send image of the product but does it really make sense, is the product defective/damaged?? One can hide the screws and take pictures. Pepperfry,...

I ordered few products from pepperfry and i want to return one of them as i did not like the quality of that product.
I raised the return request as the product has easy return option but they denied to return it as they are saying that they have some terms and condition on return however they did not mention them on order page.
Such a pathetic experience with customer care.
These people are making fool to showing the...

They delivered quality less product that to it's not a table. Just wooden pieces with white patch on it. When i asked for return, there is no response except sorry. Customer care is very rude & manners less people. It's a pathetic experience. Please don't buy from pepper fry. It's people hard earned money & they are robbing it wisely.

They are rejected the return request by saying the product as their standard product. I have...