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Pepperfry Complaints & Reviews

2.7
Updated: Oct 7, 2025
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Pepperfry reviews & complaints page 39

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S
saumya rai
from Noida, Uttar Pradesh
Jan 3, 2019
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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: pepperfry.com

I received this product kaff built in oven from pepper fry and when it was delivered it to me i was not at home. Trusting there brand name i did not feel do open the product in front of the delivery man. After that i went out of station and when i returned back and opened it it was damaged now the company has this hell bound policy of seven days return
So they are not initiating the return.

My point is that i am not cancelling the order but the damaged product is damaged be it 7 days or 10 days.

I have proof of product after just being opened in my cctv camera. The product was damaged in side the packing.

Please help me to get this exchanged. Also learnt a lesson not to trust this company any more.
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    A
    amar2242
    from Mumbai, Maharashtra
    Jan 1, 2019
    Resolved
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    Resolved

    Address: 560066
    Website: www.pepperfry.com

    I got a stigen solid wood king size cot from PepperFry on 23rd. I raised a return request for that product the same day because of few issues(joints have variable gaps, scratches, etc).

    I was assigned a carpenter to fix the issue on 25th and with no luck the carpenter confirmed its a manufacturing defect and informed me that only the product will be replaced and not refunded.

    He said he conveyed the same to his team and they will get back me on this. I didn't hear back from Pepperfry so i called them back and the customer care representative informed that the fix is done and the ticket is closed. This came as an utter shock to me.

    I explained them my situation and they said they will check with warehouse team and get back to me. I called them back on 1st January 2019 and they are informing me that they have assign a new carpenter again. I am not sure how many carpenters they will keep sending.

    Had a worst experience shopping with pepper fry and their customer service.
    Jul 26, 2020
    Complaint marked as Resolved 
    Got refund and they accepted the return
    Pepperfry customer support has been notified about the posted complaint.
    Jan 01, 2019
    Updated by amar2242
    When called to know the status of the request, the senior customer service executive was very rude and didn't even provides a justification why returning is not possible. Very much disappointed by the after sale service provided by Pepperfry
    Jan 01, 2019
    Updated by amar2242
    Pictures of the defects.

    Jan 01, 2019
    Updated by amar2242
    Order No:[protected]
    Complaint ID: PH[protected], PH[protected], WR[protected]
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      S
      sammeersingh
      from Allahabad, Uttar Pradesh
      Jan 1, 2019
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      Website: pepperfry.com

      Hi,

      My name is Sameer & I have ordered a wooden temple from pepperfry. The product order number is[protected] ordered on 25 December 2018. The product is different from what is being shown on Pepperfry.com and when i contacted the customer service team for return of the same, they said that the product cannot be returned as the product is same. However there are many visible differences and the product does not resemble with the one which is being displayed on website.

      i have attached both the pics for reference .

      I want refund as i have been cheated...and i dont want any dealing with this company ever.
      +2 photos
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        M
        Mayank Balutia
        Dec 26, 2018
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        Address: 560048
        Website: Pepperfry.com

        Ordered a bed from pepperfry on 8th january, 2018 order id[protected]. The quality of this bed was substandard. The plywoods and the wood used was of pathetic quality. Within 3 months o[censored]sage, one of the plywood cracked. I even contacted the customer support team and there was no response from them to begin with. On reminding them via email, i received an email from their team stating that the product was damaged while it was being used by me. Hence, there is nothing that can be done from pepperfry. Well, if you do not have the decency to provide a decent service to the customers, please don’t mention that the product carries a warranty. Pepperfry is misleading the customers with their fraudulent commitments. Worst service ever. There is no option of getting an item repaired if at any point the item gets damaged. Disappointed customer!

        Mayank
        [protected]
        Pepperfry customer support has been notified about the posted complaint.
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          9
          99o
          from Dhanbad, Jharkhand
          Dec 24, 2018
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          Address: Mumbai City, Maharashtra, 400070
          Website: Www.pepperfry.com

          Order number[protected]. Primeway mop all ready told you many items i want refund from september but no solution comes. I have allready compliant many times but no solution comes yet. I will be complian again an again untill i not get full refund or any compensation for repairing locally. Plz help me just replying 7 days has passed but product was not in use just after 1 days of ending return police i make compliant on 18 september via call or email also. I visited locally for repair they are charging around 150 to 200 for repair plz help. Attaching photo also product totaaly dead.
          +1 photos
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            S
            sandy007sandipan
            from Bengaluru, Karnataka
            Dec 18, 2018
            Resolved
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            Address: 560035

            I have recently purchased 3 furniture from Pepperfry[protected] out of which I raised the return request for the coffee table within 7 days. The color and finishing of the coffee table is very different from what it has been displayed in the app. When I called the customer care service they rejected the return request. The senior customer service executive was very rude and didn't even provides a justification why returning is not possible. Very much disappointed by the after sale service provided by Pepperfry
            Jan 24, 2019
            Complaint marked as Resolved 
            Pepperfry customer support has been notified about the posted complaint.
            Verified Support
            Dec 24, 2018
            Pepperfry Customer Care's response
            Hi, We are sorry to make you upset. Allow us to investigate and one o[censored]s will connect with you to resolve this amicably.
            They are very unresponsivable team as customer support.
            They are not ready for return of this product that is damged from corners.
            Pls see the pics
            Pepperfry Customer Care's response, Dec 24, 2018
            Verified Support
            Hi, We regret for the unpleasant experience that you may had. Kindly share the order details and one of us will connect with you to resolve this promptly.
            I have ordered a furniture on 8th of dec . But still i cant track my order due to issue with my account and im not getting update mails about tracking of the product. My order no is[protected]. Plz let me know as soon as possible or atleast return my money back
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              Jeanjeanjeanjean
              from Chennai, Tamil Nadu
              Dec 14, 2018
              Resolved
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              Resolved

              Address: 603103
              Website: Pepperfry application

              We ordered one table (Order number:[protected] on nov 29th. We are told that it is not available after 2 weeks waiting.
              It is available when i did the order and when i paid it. Why it is not available now?

              Secondly, we got the money refund only on dec 13th. They are holding our money 10, 000 for 2 weeks. We are only one, but if they are gathering 10 persons or even 100 persons like us, how much interest they can get per day, we consider they are doing fraud via the website. We have to report it in case others don’t have same bad experience.
              +3 photos
              Jan 24, 2019
              Complaint marked as Resolved 
              Pepperfry customer support has been notified about the posted complaint.
              Dec 14, 2018
              Updated by Jeanjeanjeanjean
              Why it is marked as resolved after I raise this issue immeditaly?
              Verified Support
              Dec 24, 2018
              Pepperfry Customer Care's response
              Hi, We certainly do not intent to upset you. We spoke and as discussed an email has been sent to your registered email Id. Kindly refer to the same for further correspondence.
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                R
                rabnoor dheer
                from Chandigarh, Chandigarh
                Dec 12, 2018
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400076
                Website: www.pepperfry.com

                I called for a study table from pepperfry the due date of delivery was given almost a month prior 11 dec today is 12 dec still didn’t recieve my product. And when i called the required person who’s number i was sent by the company, the man casually said that may be tomorrow and i’ll seee. The company’s causality show utter unprofessionalism! Plus the executive said that assembly will require a carpenter that you will require desperately and while doing the payment it clearly said that assembly of the product is within the charges. I want my refund as i don’t want the product after so much!
                +2 photos
                Jan 17, 2019
                Complaint marked as Resolved 
                Pepperfry customer support has been notified about the posted complaint.
                Verified Support
                Dec 17, 2018
                Pepperfry Customer Care's response
                customer received the product
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                  S
                  subhashgpta
                  from Dehra Dun, Uttarakhand
                  Dec 6, 2018
                  Resolved
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                  Address: Dehradun, Uttarakhand

                  Pepperfry has not kept its promise of replacing the damaged delivered bed within time. More than a month has passed since the damaged bed was delivered and complaint registered.
                  It is very sad affair that when the authorised carpenter has already mailed pics of damaged bed and reported the same to the concerned person a month ago, also i mailed pepperfry the pics of damaged bed along with request to replace the same a month ago, pepperfry is again repeating the same process by asking the authorised carpenter based out of dehradun to check the damaged bed again (Told by the carpenter to me on phone). I have also contacted many times at pepperfry service center but they said they only forward the issue to case manager.

                  Damaged bed order:[protected]Clifford king size bed with storage in black color by @home)
                  +1 photos
                  Jan 24, 2019
                  Complaint marked as Resolved 
                  Pepperfry customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 24, 2018
                  Pepperfry Customer Care's response
                  Dear Subhash, Please accept our sincere apologies for the delay caused in resolving this concern. Allow us to investigate and we will surely connect with you to resolve this on priority.
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                    H
                    HP Yash
                    Dec 6, 2018
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                    Address: Mumbai City, Maharashtra, 400095

                    I have placed an order on the 28th nov 2018 which includes :
                    1. Haku queen bed with headboard and box storage in wenge finish by mintwud
                    2. Stratus queen bed 78x60x4 inch coir mattress by clouddio

                    Carpenter has not come on time ever.
                    Incomplete assembled - complaint carpenter also does not arrive in time.
                    Received a call mattress would be delivered today, however, receive a msg - no one to accept the delivery which is incorrect.
                    Pepperfry customer support has been notified about the posted complaint.
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                      C
                      chat2amit
                      from Gurgaon, Haryana
                      Dec 4, 2018
                      Resolved
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                      Address: 122017

                      For 3 weeks pepperfry cheated us by holding our money in promise to give good quality products..

                      After 3 months the cheat pepperfry delivered broken chairs;
                      It was my intelligent we checked the chairs and found broken chairs.. And with non nilkamal chairs..
                      Pepperfry makes duplicate ro fake quality fo neelkamal.

                      We refunded the chairs and we might need to abuse jmd tower at pepperfry of we do not get refund asap;

                      Pepperfry ambareesh wnner is a bloody cheat...
                      Jan 24, 2019
                      Complaint marked as Resolved 
                      Pepperfry customer support has been notified about the posted complaint.
                      Dec 04, 2018
                      Updated by chat2amit
                      Summit pan si not deliverrd,
                      rest of items are poor quality..
                      we need entire order of Order immediately to our hdfc card,

                      since ambareesh and pepeprfry are delaying our compalaint ...
                      i abuse ambresesh as bloody ### and command him to refudn 532/- pon this order, he can reverse orders imemditely, ,
                      Dec 04, 2018
                      Updated by chat2amit
                      Pepperfry is cheat organization/Ambreesh is inethical CEO
                      Ambareesh, I spoke to once and found him crook and in ethical person who called me stating that he is from CEO office.
                      My opinion is after auditing, using Pepperfry produces and after doing giving lot of Pepperfry we have found
                      Pepper fry is cheat organization.
                      Ambler CEO as he calls him is rude and INETHICAL;
                      in last 2 years I have observed products have very poor life
                      The wood goods get damaged by TERMITE. and deemak by made by Pepperfry
                      Pepper fry cheat customers by debiting cancellation even if produce is dispatched,
                      When i combine 3-4 products of Pepper fry (if below 99_ but when you find to know that products are defective, Pepperfry still charge you ship charges around 59/- despite even if you deliver one item, this is shameful.
                      My grievances against pepperfry as below

                      Order no SKU(product) Description of Poor Quality of pepperfry goods Cheated Amount by pepperfry Inthical Shipping after Deliverg bad quality or missed goods Conclusion
                      [protected] SKU: HC1705812-S-PM12099 Poor fabric, Stitching is not proper and thread out but it has been 3 days since we have sent photograph but pepperfry has not credit us price to our accounts; 185 59 Pepper fry customers harassment despite complaints, ignores us, we might have to report to Police F.I.R (for stealing customers payments), apart for Complaining to grahak/consumer complaints
                      [protected] SKU: KD1705517-P-WH19391 Poor quality of Plastics, inferior quality 109 Pepper fry customers harassment despite complaints, ignores us, we might have to report to Police F.I.R (for stealing customers payments), apart for Complaining to grahak/consumer complaints
                      SKU: KD1680516-P-WH21547 Item was promised to be delivered on 2nd Dec but Pepper fry has not delivered 179
                      [protected] SKU: HC1625808-S-PM11996 Poor quality of fabric, Stitching is not proper and thread out but it has been 3 days since we have sent photograph but pepperfry has not credit us price to our accounts; 356 59 Pepper fry customers harassment despite complaints, ignores us, we might have to report to Police F.I.R (for stealing customers payments), apart for Complaining to grahak/consumer complaints
                      [protected] SKU: FN1480077-S-PM28470 Plastics chair was never done any QC and Delivery boy wanted to deliver broken chairs in bad state, But My wife re-requested for Show chairs, and delivery boy was caught cheat as cheat from Pepperfry when chairs were already broken in packed sealed, we realized Pepeprfry and its CEO ambreesh Murphy are cheats, 2342 nil Pepper fry customers harassment despite complaints, ignores us, we might have to report to Police F.I.R (for stealing customers payments), apart for Complaining to grahak/consumer complaints
                      Total refund to be paid by pepperfry and if required to reverse picked by pepperfry as the product quality are inferior and bad quality unused by us. 3171 118 Total not refunded & cheated by pepperfry =3171+118=3289
                      We request Pepperfry to refund the above points,
                      1) Else we will have to lodge against Pepperfry for your registered address:
                      2) Have to lodge registered to consumer/grahak support
                      Pepperfry places of frauds and office registrations: JMD Regent Arcade Mall, M. G. Road, Gurgaon & Pepperfry Bespoke - Emerald Court, Sector 29, Gurgaon
                      3) have to share the blog and my complaint against pepperfry against corporate forums through linked in and our corporate emails.
                      4) I will also publish in twitter and publish reach about anti pepperfry to other indian national customers
                      5) i will also publish and share any-pepperfry to also share with amazon, flipkart and snapdeal aagsint Pepperfry;

                      Mr Ambreessh Murthy, We live in gurgaon, do not want to get a conflict at your offices as below, so want smoothly refund on all issues which reported above, .
                      i do not want pepperfry a south indian cheat orgsanisation lead by you, will not allow your cheating mission in north indian.
                      Dec 05, 2018
                      Updated by chat2amit
                      Pepperfry deliveerd poor quality products worth rs 3289/- with multiple itesm.
                      Chair weer broken worth 2342/- was denied accepted, and was refused by pepperfry.com,

                      But pepperfry is not refunding money as refusal for orders as[protected]/-),[protected]/),[protected]+179/-+ 59/- shipping),[protected]/-+59/- shipping),

                      Pepperfry is wrong shipping charegs fro products re deefctive... We wnt to reverse defective itesma dn also refund on shipping as above.

                      Total refund from cheat pepperfry.com is due for 3289/-

                      Registered office of pepperfry is :pepperfry places of frauds and office registrations: jmd regent arcade mall, m. G. Road, gurgaon & pepperfry bespoke - emerald court, sector 29, gurgaon

                      Website:https://www.pepperfry.com/

                      Ceo pepperfry name: [protected]@pepperfry.com
                      Verified Support
                      Dec 24, 2018
                      Pepperfry Customer Care's response
                      Dear Amit, We already have spoken and as discussed return request of the said order could not be processed one the basis of our policy. Reference email for the same is been sent to your registered email Id. Kindly refer to the same for further correspondence.
                      Cheat websites. After cancel products they are not refund back amounts.they add amounts to there wallet. They told that you must utilities amounts in there websites

                      broken chair sold by pepperfry -shame on pepperfry (order: 304804176) - Comment #3299534 - Image #0
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                        C
                        chat2amit
                        from Gurgaon, Haryana
                        Nov 29, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 122017
                        Website: pepperfry.com

                        Issue no 1:
                        Complaint against :sku: kd1705517-p-wh19391
                        Qty: 1 (Order no.
                        [protected]
                        25th november 2018
                        07:32:43 ist_

                        The product si cheat quality and count of not is only one against picture in 3 containers,... So i want to cancel this product immediately.

                        Ambaraeesh company pepperfry si cheating and harassment on our orders"

                        Ambareesh (Is picture is atatched on weblink: https://listofceo.com/home-furniture/ambareesh-murty-pepperfry-ceo)

                        Ambaraeesh company pepperfry si cheating and harassment on our orders"

                        Ambareesh (Is picture is atatched on weblink: https://listofceo.com/home-furniture/ambareesh-murty-pepperfry-ceo)

                        Issue no 2:
                        3 orders paid around 5000/- are not pending on our orders yet to be delivered despite 2 weeks of old delay in orders;
                        Order no.[protected] ;order no.[protected], order no.[protected]

                        Pepperfry custoemr care is poor, rude and cehat,.

                        The ambraneesh pepperfry is a cheat person,
                        All customer care behave rudelya nd do not help customers but always misbehaved and harass innocnent custoemrs of pepperfry.com

                        I will suggest never to eevr shop at pepperfry.com

                        And if you continue cheat, you will have to very soon close your oganisation.:

                        Your custoemr care is poor, rude and cehat,.
                        And if you continue cheat, you will have to very soon close your oganisation.:

                        When i start to defame
                        You custeomr care are disconnected calls and not helping,,

                        I want expeedited on my orders below:

                        This experience is making us against pepperfry and extremly poor that relationship you are creating with us... By delaying or orders,,

                        Order no.
                        [protected]

                        Order no.
                        [protected]

                        Order no.
                        [protected]
                        Jan 26, 2019
                        Complaint marked as Resolved 
                        Pepperfry customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 24, 2018
                        Pepperfry Customer Care's response
                        Dear Amit, We already have spoken and as discussed return request of the said order could not be processed one the basis of our policy. Reference email for the same is been sent to your registered email Id. Kindly refer to the same for further correspondence.
                        Quality not as promised. Within 20 days of purchase, foam at only one side in the corner of the sofa is compressed.
                        Customer service very uncooperative and gave unsatisfactory and rude response.
                        Pepperfry Customer Care's response, Dec 24, 2018
                        Verified Support
                        Hi, We are sorry to make you upset. Please share the order details and we shall investigate this for you.
                        I have ordered perth metalic single bed and the item got delivered like head board is suitable for single bed size and centre part is suitable for queen size. I assume there was no quality check before delivering product from pepperfry.
                        Pepperfry Customer Care's response, Dec 24, 2018
                        Verified Support
                        Hi, We do not intent to upset you. Kindly share the order # if you have any unresolved concern and we shall investigate that for you.
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                          winoj
                          from Mumbai, Maharashtra
                          Nov 19, 2018
                          Resolved
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                          Resolved

                          Website: www.pepperfry.com

                          I had a very bad experience with pepper fry return policy. I had bought a lamp along with other furniture ahead of this diwali. The delivery was more or less on time however all the products had defects. The wooden furniture were repaired after a long follow up however the lamp which was in a bad condition was promised to refunded after collection. I had placed the return request before diwali (By end of october) and pepper fry promised to collect immediately the next day.

                          Now every day morning i used to get a msg that a person has been assigned by evening there was another msg saying sorry or collection rescheduled. This happed more than 10 days and later i called the call centre to check what's happening. They did apologise and told be that the matter will be sorted in 48 hrs but no further communication. Every alternative day i am following up with the call centre and they promise and there is further no response. Its been one month and they have not collected the damaged product back neither they have refunded my money. They always say they can only refund my money after the product is collected.

                          This has been a very painful experience and a lesson for me that all online sites are not good with services, there are examples like pepper fry. Please do not buy a product from pepper fry unless it is very cheap and don't expect a return/refund service to be par with other online sites.
                          Jan 25, 2019
                          Complaint marked as Resolved 
                          Pepperfry customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 24, 2018
                          Pepperfry Customer Care's response
                          Hi, We are sorry to make you upset. Please share the order details to investigate and one o[censored]s will connect with you to resolve this on priority.
                          Dear sir,
                          I ordered 2 items of kitchen but i received only one item
                          my order ID is[protected]
                          i received sumeet multy snack maker only
                          i not received sumeet 6.5 inch non stick appam maker.

                          Kindly do the needful.

                          Saikrishna
                          [protected]
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                            D
                            diinessh
                            from Gurgaon, Haryana
                            Nov 19, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110063

                            Ref. order ID[protected] dated Oct 28, bought a Solid Wood King Size bed which got delivered on Nov 17. Got below issues in product;
                            1. Broken Part
                            2. Missing Piece
                            3. Unpolished pieces
                            4. Uneven Planks
                            5. Tilted Fitting

                            During assembly, the carpenter himself declared that this can not be assembled. He de-assembled the bed and reported the same online.

                            The blunder starts here.

                            Nov 17 night itself - I also reported the Issue via Customer Care, via online and via mail to [protected]@pepperfry.com. At one time, CC guy even mentions that assembly is reported successful while carpenter has reported Non-repairable infront of me and sharing the snapshot also.

                            I was promised on mail to have a response in 12 hours (on call in 24 hours)

                            No Update in 36 hours. Not a single call.

                            I had called up customer care 4 times ( two times Nov 17 night, 1 on Nov 18 morning, 1 on Nov 19 evening) Finally, got a call on Nov 19 at 7:20pm when I been rude to them on Nov 19 call. Even then, executive didnot took up the issue well to resolve it rather she disconnected while i was explaining the feedabck and my pain.

                            No One in pepperfry team is willing to support.

                            It is a complete financial as well as mental harassment . As I have disposed of my old bed after getting the confirmation of delivery of bed. Now, this defective bed is lying un-assembled at my place. Very shameful situation for me infront of the guests I have invited and are at my home currently. And at the same time, even pepperfry team is not willing to act and support. Giving false statements at many times.

                            I have taken two items in this order. A cabinet along with Bed and wanted to return both these items. I am also willing to sue pepperfry for a legal case for harassment which I am going thorugh and going to have for next 2-3 weeks because of this situation which has happened due to pepperfry.

                            Pls help.
                            +1 photos
                            Jan 26, 2019
                            Complaint marked as Resolved 
                            Pepperfry customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 24, 2018
                            Pepperfry Customer Care's response
                            Hi, We regret for the trouble caused. We see that our high level escalation team is in contact with you, allow us to investigate and we will surely resolve this as per your expectations. Thank you!
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                              chat2amit
                              from Gurgaon, Haryana
                              Nov 18, 2018
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana, 122017
                              Website: peperfry.com

                              Pepperfry (https://www.pepperfry.com) is most CHEATED CUSTOMER NO…

                              My FRIENDS never stop from using PEPPERFRY;

                              PEPPERFRY IS CHEAT

                              Order No.[protected]
                              18th November 2018
                              19:41:47 IST

                              Pepperfry is BULLY IN-ETHICALLY all CHEAT INDIAN and innocent and do not wrong taxed despite refund …and I request all friends and pepperfry away from cheating again…

                              pepperfry
                              Order No.
                              [protected]
                              18th November 2018
                              19:41:47 IST

                              pepperfry cheat and refund tax
                              Feb 8, 2019
                              Complaint marked as Resolved 
                              Pepperfry customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 24, 2018
                              Pepperfry Customer Care's response
                              Dear Amit, We already have spoken and as discussed return request of the said order could not be processed one the basis of our policy. Reference email for the same is been sent to your registered email Id. Kindly refer to the same for further correspondence.
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                                B
                                BIDYUT KUMAR ROY
                                from Kolkata, West Bengal
                                Nov 18, 2018
                                Resolved
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                                Resolved

                                Address: 700048
                                Website: pepperfry.com

                                Table is getting slack due to bottom nuts got loosened for breakage of plastic bottom supporting plates of legs got cracked being plastic one instead of metallic one (Which should be).

                                Please arrange to send your men to repair it with metallic leg supports as table supplied recently, it must be under warranty.

                                Matter is required to be attended most urgently as the defect mentioned may cause a greater damage and injury to the men, which tells upon m/s pepperfry.

                                Regards

                                Bidyut kumar roy
                                Kolkata - 700048
                                Feb 9, 2019
                                Complaint marked as Resolved 
                                Pepperfry customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 24, 2018
                                Pepperfry Customer Care's response
                                Dear Bidyut, Apologies for the hassle and inconvenience caused. Request you to raise a complaint with our customer support team through application or website. Same will be actioned within 24- 48hrs and our returns team will contact you to address this concern. You can contact our customer support team on[protected]
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                                  A
                                  Arockia Sankar
                                  Nov 15, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560068
                                  Website: www.pepperfry.com

                                  Order number :[protected]
                                  Date : 28th october 2018 12:03:32 ist
                                  Delivered on : 5th november - return request raised on 5th november

                                  I ordered 4 seater dining table 'enkel solid wood four seater dining set in warm chestnut finish by woodsworth' from hsr pepperfry studio on 28/10 though the rate of teh same product is 1000 rupees less in amazon. I went to teh showroom so that in future if any issue i can contact them back. This is the great mistake i did.
                                  The item delivered on 5/11. I can see in website status that it went thru quality check. But this is simply fake status they display for all product but in reality this is not happeneing. The product delivered is a second hand product and a used one. They just varnish and sell them. The product has 5 inches of hole in one if the table leg. This should have been identified if they really did quality check.
                                  The table and chair had more cracks, looks like used by someone else. I paid full money for thebrand new product and i got teh second handed one. I raised this to both hsr pepeer fry studio and sent email to '[protected]@pepperfry.com'; '[protected]@pepperfry.com', '[protected]@pepperfry.com'; '[protected]@pepperfry.com'. They raised mutiple request from 6th november till date - mentioning they will come back in 24 hours.
                                  But till today (15/11) no one has come back to me in email as well as non one contacted me in mobile. I keep contacting them in email as well call everytime they are telling they are waiting for woodsworth response. Not sure how long they wait for woodsworth response and seems they looted my money. I requested for refund as well, but they are not refunding my money

                                  Below are the requests i raised so far.

                                  15/11/2018 - em[protected]
                                  13/11 - em[protected]
                                  12/11 - em[protected]
                                  9/11 - em[protected]
                                  8/11 - em[protected]
                                  6/11 - em[protected]

                                  They are just enjoying customer money - this is not a good customer experience. Atleast they should have contacted customer and given update. Now i lost my money,

                                  Please do not buy anything from pepperfry. Think twise before buying. They are looting customer money.

                                  I have all photos and videos. I will share the same in social media and give awareness to people.
                                  +3 photos
                                  Jan 29, 2019
                                  Complaint marked as Resolved 
                                  Pepperfry customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 24, 2018
                                  Pepperfry Customer Care's response
                                  Hi, We've investigate this complaint for you and as per our system same has been resolved by processing full refund against #[protected]. Hence, we hope this complaint can be taken towards closure. Than you!
                                  Mar 11, 2019
                                  Updated by Arockia Sankar
                                  yes refunded after long time.. but what the hell quality test you have? you sent me a table with 4 inch hole in it. Is this the great quality test you do? dont you have sense to say you are doing great job. if you cant do proper quality check close the shop.
                                  Order number[protected] .primeway mop all ready told you many items i want refund from september but no solution comes.i have allready compliant many times but no solution comes yet .i will be complian again an again untill i not get full refund or any compensation for repairing locally .plz help me
                                  Pepperfry Customer Care's response, Dec 24, 2018
                                  Verified Support
                                  Hi, Apologies for the inconvenience caused. However, Pepperfry Easy Return Policy is applicable only for 7 days from receipt of the product and is applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product / Incomplete Item or Missing Content. Since, the complaint is registered post 7 days we cannot accept the return request. Hence, we had to take this complaint towards closure without refund. Thank you!
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                                    S
                                    stutir
                                    from Mumbai, Maharashtra
                                    Nov 14, 2018
                                    Resolved
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                                    Resolved

                                    Website: www.pepperfry.com

                                    Ordered 3 seater and 2 seater sofa from pepperfry on 29th october 2018. Sofa was delivered to us on 4th november. However, the material (Polyester) mentioned in the specifications is not polyester but it is jute and very rough. When we complained to pepperfry they tell us that no it as per their specification and their vendor confirmed that. We requested them that can we speak to their vendor or they should prove us that we are wrong, they simply refused.

                                    We escalated it to next level in pepperfry through their website but no response yet. We are not using the sofa it is kept in packed form in our house, we need help in getting our money back.
                                    Feb 3, 2019
                                    Complaint marked as Resolved 
                                    Pepperfry customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 24, 2018
                                    Pepperfry Customer Care's response
                                    Hi, We regret for the hassle and inconvenience caused. Kindly share the order details to investigate and one o[censored]s will connect with you to resolve this amicably.
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                                      J
                                      Jayati28
                                      from Gurgaon, Haryana
                                      Nov 14, 2018
                                      Resolved
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                                      Resolved

                                      Hi,

                                      This is regarding Pepperfry Order No.[protected] dated 3rd Nov, 2018, payable amount Rs. 1394.

                                      This order contains 4 items amounting Rs. 1870(=629+507+396+338). A flat discount of Rs. 500 was applicable post which the amount is Rs. 1370. Add to that Rs. 24 as tax and total billing is Rs. 1394.

                                      On 14th Nov, 2018 I recieved a mail & a message saying that one of the products(priced Rs.396) is unavailable and hence Rs. 257(amount after discount) has been refunded.

                                      According to the customer care they have split my discount across the 4 products although they don't provide that Breakup in the invoice and hence I'll also be losing my discount. The product in question was available in their inventory at the time of placing the order and only then I placed the order, if it was not available in the first place why is it even on the website?
                                      Even if it is somehow suddenly unavailable then why am I losing a flat discount as a customer.

                                      My discount now that the product is unavailable should be distributed among the other 3 items in the order.
                                      Case Ref No.PH[protected]. On calling the customer care they are refusing to refund the item's actual cost.
                                      Instead they want me to use the leftover discount of Rs.146 in my next purchase with Pepperfry where in I place an order, pay for it and then call them to give me this discount keeping in my mind that I don't apply any coupon on this purchase as I'm already using a discount coupon from a previous order.
                                      What kind of a fraudulent financial calculation is this company running with?
                                      Is this the future of business that we have to look forward to as a customer.
                                      If you don't have a product in stock don't put it in your display, if you still do and are unable to procure it don't make the customer suffer for it. Don't you have an inventory and warehouse management system?

                                      I'd like concerned department from Pepperfry to look into this at the earliest.

                                      Thanks,
                                      A disgruntled customer.
                                      Feb 3, 2019
                                      Complaint marked as Resolved 
                                      Pepperfry customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 24, 2018
                                      Pepperfry Customer Care's response
                                      Hi, We are sorry to make you upset. Let us investigate and one o[censored]s will connect with you to resolve this amicably.
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                                        A
                                        aditi_h
                                        from Pune, Maharashtra
                                        Nov 14, 2018
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                                        Website: www.pepperfry.com

                                        I have raised a request for returning the four seater dinning table (Order no.
                                        [protected] just 2 3 days after i received the product as it is not up to the mark with quality.
                                        They took many days to respond and send some mechanic to repair it.
                                        He too found many defects but just did temporary fixes of the screws and left.
                                        We asked him that we want to return this product as it will create issues again but he said he is from hometown so cant do the return, we need to contact pepperfry for the same.

                                        I have called pepperfry and a customer care executive named rahul thorat was assigned my issue.
                                        He asked me to send the pictures of the product which i agreed to do so.
                                        Then he kept on forcing me to talk to hometown only for further issues.
                                        I explained to him that they have directed us to you but still without understanding the issue he just kept on repeating to tralk to hometown only.

                                        I have bought the product from pepperfry so i would be expecting a support from the same.

                                        I want to return this product as soon as possible and would never recommend any of my friends and family to buy any product from pepperfry for your worse support people.
                                        Pepperfry customer support has been notified about the posted complaint.
                                        Nov 14, 2018
                                        Updated by aditi_h
                                        The product is very bad quality wise and nails coming out from differebt places due to which we have got hurt so many times.
                                        We donot want to keep the product with us .
                                        This is the second time I am raising a return request but no proper support provided
                                        Nov 28, 2019
                                        Updated by aditi_h
                                        They have not taken any action regarding this at all...i am never buying anything from this site and also sharing my experience with other who are planing to buy from pepperfry
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