Pepperfry Complaints & Reviews

Solid wood bed bought 2 months back, bed's rim broke within 2 months o[censored]se. I called up customer service only to be told that this cannot be refunded or exchanged because the bed broke in use!!!
This is a manufacturing defect and you can see from the pictures attached that the wooden rim was stuck with glue!!...

At the time of installation the carpenter was not able to fix the bed and had to cut the wood. Pepperfry can see this in their record.

I have purchased more than 4 lakhs worth of items from pepperfry in the last one year. And this is the first time i am facing such an issue. I am requesting pepperfry once again to exchange the product or give a refund as a goodwill gesture towards your customer who had been loyal towards the brand.

Once again i am reiterating that this is a manufacturing defect and should be covered under warranty.

After a marathon conversation with your customer team where i had to call them 4 times since morning and speaking to different agents - they have finally agreed to send a carpenter for inspection tomorrow.

This doesnt mean complaint is resolved but they have acknowledged my complaint unlike last time where they dismissed the whole thing as bed broke due to usage. If you see the picture, this was fixed by glue. Its a manufacturing defect. No solid wood can crack up like that unless you hit it with a hammer. Or if it was broken from before and just stuck with glue.

Customer care denied cancelling order no.[protected]. You have to inform customer in advance at the time of placing order, regarding restriction on usage of cashback. How pepperfry can expect i should place 4 further new order to use the cash back.
Pepperfry given incorrect information regarding cashback.

Such type of misleads is not expected from pepperfry. Further, you are dealing with customer amount which is not small.

Please share corporate details to lodge fraud complaint case.

This company Fraud company,
I have ordered a product with TV unit Price of 29999/ and the product was delivered damaged no one was able to answer me and before delivered the TV unit, I have purchase wall clock 2 Numbers and Orient Exhaust fan 1 Number all the three is useless product and they are returning these product, TV unit rate was 29999 after 7 days it was 12999 and more over product shown in the picture something and received something else, Please do not even think of opening Pepperfry site. I have filed the Consumer case against them.

I have place an order on 11.05.2019 (Order no[protected]. On the same day i wrote (Email) a letter saying that i want to cancel my order but they do not responded. On 12.05.2019 i called their customer care no and they inform that product only sold will not be cancel. Then they should right it in bold letter in their website, so that people are not distracted by their advertisement. This is cheating with consumers.

Complaint against on line shopping company named “pepperfry”

Order no.[protected] for one no. Canvas drawer organizer (Sku: hc 1517422-spm 4830). Delivered on 1 may 2019

The canvas document organiser is rather flimsy. The drawers do not open easily and when trying to with one hand the whole organiser tilts forwards – so the organiser body must held with the other hand. The finish is poor

The pepperfry website allows return of items sold by it if the customer is not satisfied. However, the returning procedure prescribed by the company is made so difficult that it becomes next to impossible to return.

Firstly, reasons for the return must be stated in a format prescribed. What is more, the format given format will only accept if the reasons are uploaded in. Jpg or. Jpeg or. Png or. Bmp format. Only an expert in computer language can upload the complaint in these languages. The ordinary customer can write the reasons only in plain english and it is clearly a ploy practiced by pepperfry to prevent such customer from making a request for return.

I tried to send my return request by e-mail to [protected]@pepperfry.com. I got an automated message as under

“dear customer,

This mailbox is not being monitored..

Regards
Team pepperfry
To write to us, click here”
When i click, i get back the same form that is impossible to fill in.
The game plan is when a customer asks pepperfry to accept a return request through their website he is asked to fill in a form using. Jpg or. Jpeg or. Png or. Bmp formats. It is nearly impossible for the ordinary customer to comply without specialized training in computer language.
And, if the customer makes the same request to their e-mail id, they try to get away by saying “this mailbox is not being monitored. To write to us, click here”. When the customer clicks, he is back to square one and given the form that is impossible to fill.

Pepperfry have deliberately hidden their address, a genuine email id, telephone number or any other means to prevent customers from getting in touch with them. They do not reveal their any genuine contact detail at all except a useless format to write.

They regularly advertise their products in the times of india newspaper and i am sure that the newspaper will reveal their contact details if requested by a consumer protection organization

Ritinkar sen
Flat 2c
Sumon apartments
60/2 lake road
Kolkata 700 029
Telephone:[protected]
Mobile:[protected]
Email: [protected]@hotmail.com

I have ordered a product with description mentioned as "26 inch ceramic full pedestal wash basin" even the photo for the product attached with pedestal. I have attached the same.
Order and Contact details:
Order Id:[protected]
Order date: 14th April, 2019
Email id: [protected]@gmail.com
Mob:[protected]
But I have received only wash basin and pedestal was missing.
When I have raised a return request they told it will contain only wash basin description is wrong, but package content details are correct.
They have denied the return request for same.

The order no:[protected] placed on 15th april. I called the customer care even before the product was shipped in order to cancel the product. I decided to cancel the order after a bad experience with one of the bed purchased from pepperfry. But the customer care denied to get the order cancelled and informed that can be done only after the product is delivered. When the delivery guy called i asked to take it back, he denied. We will have to raise a complaint and another person will pick it up. This is so ridiculous to have a # policy like this. Why can't pepperfry make it easy for customers to cancel the order even before shipment. I don't how long this return and refund process will take. I hate pepperfry and will never recommend anyone.

I hv perchased a product from pepperfry order no[protected] dated 20th april 2019. the product is yet to ship, and the delivery date they are showing is about 20 days later, how cant i wait for 20 days bcoz i recently need the product. i want to cancel my order but there is no option for cancelllation, i called to customer care they also refuse to cancel, this too worst policy ever, i want cancel the product anyhow bcoz delivery time is too late, plz help. If my problem not resolved here, i will go to court for their worst ever policy
Thanx

I want to return my mattress ordered from pepperfry. I have also purchased bed along with mattress, but i have received couple of time the defective product and they are agreed to pay refund for my bed
But, they are denying to refund my mattress cost, saying that we cannot raise a request for return for your mattress because they don’t have return policy.
I need to return mattress, can someone help me out with the same

My wife placed an order for a bed and table on pepperfry. Within an hour i wanted to cancel the item. Pepperfry declined to cancel the order

Pls help

Order no :[protected]
Order placed at : 1 pm on 19-april-2019
Order details :
1. Dazzle queen size bed in walnut finish
2. Stella four seater dining table in dark walnut finish
Order placed : nirmala k n
Order paid using : icici debit card

Dear Pepperfry team,

I have ordered Akron L Shape sofa from your website on dated 7 April 2019 by paying total amount. Today (after 8 days) I have received the sofa but got the wrong sofa. When I call your customer care regarding same, the executive says, we have only this sofa - and the website has shown the wrong information. Hence, we can't send you the replacement.
He also said that we have only one option i.e. to take the refund.

But I have very serious concern that Pepperfry is so irresponsible that they have showing wrong product in the website and make the people fool. If I would have known the shape of sofa then I wouldn’t have ordered as it will not fit in my living hall.

Secondly, who will bear my lost? Now the same sofa is not available with you (as per your executive) and if I see in another website it is costing more than 10 K extra now. Who will compensate my lost?

Also as per your policy there is no cancellation options, however, if the pepperfry sent the wrong product then they have the right to cancel the order – which I feel is injustice. Pepperfry holds my money for more than 10 days and even after that I don’t gets my sofa. Now I have sold my old sofa also.

It's not my fault, I ordered the correct sofa but you guys have given wrong information in your website. I need my Sofa either to be replaced or arrange it. I am not going to take loses of approx Rs 10000/- only because of your mistake...
I am expecting solution immediately or else I will put the complaint in Consumer Court and social media if I dint get satisfactory resolution. I am attaching the pic of sofa which I have ordered

One more thing to give feedback your customer service is worst. They don’t have any information about consignment or anything. I only got reply "sorry we can't help"

I request you kindly arrange or send me the sofa which I have ordered you asap.

Thanks & regards

Arbinda Khadka

[protected]

I had used APP45 coupon on this order, with this I had to get 35% off n 10% cash back but while payment was made full amount was deducted from my account... I did not get any off or cash back.. please initiate refund &
cashback asap.

Attaching the screen shot that shows that coupon was applied while the item was in cart.

Here is the case ref. number is CH[protected] for your reference

Need resolution asap

Customer care says they can not refund .. I would like to cancel my order i[censored] cannot give me discount n cash back

Dear team,

I had to gift the wine glasses to a friend on her birthday and was expecting the packet to be delivered within a week. But i received the product very late i. E. After 12 days. Every online shopping website generally send the packet within a week unless the product is coming from outside india. Also the estimated time of the delivery was visible after the product was ordered on web page, ideally it should be shown before making the payment.

Regarding this 7 day return policy: i had placed the cancellation on the same day the order was delivered as there was no option available before that. On receiving no response from pepperfry about my request i dropped a mail.
I request you to arrange its pickup from the same address as it is of no use for me now. Please don't make my shopping experience from your website a bitter one for me.

Thanks

I cant believe that a heavily advertised Pepperfry can stoop down to these levels. I ordered a product of Kings International from Pepperfry and the size of the product in reality was small compared to the picture which was misleading. I raised a return request on the same day and did not hear back about the pickup even after 10 days. When I contacted the helpdesk they told me that return would not be accepted unless there was a defect. This comes as a big surprise because one would least expect such a ridiculous condition in an online purchase. There was no such statement about return policy in the T&C either. When they say EASY RETURNS AND REFUNDS, the buyer would expect just that. This is daylight robbery and I do hope this complaint helps resolve the issue.

The bed i brought broke in less than 2 years. I spent over 40k on this and tried pepperfry after all their marketing. I was just sitting on the bed and it just came down. Customer service is rude and they say it is under warranty but they will not cover damage. The warranty is for 3 years. They have refused to even repair it even offered to pay for repairs. This case manager named hafiza refused to listen or even escalate to her senior and refused to connect me to the next level.

I ordered a kimura king size bed in tabacco finish by mintwud from pepperry.com at rs12, 399 the bed looked really adorable in the website.

For 1 week i had no clue where my order was and then 6 days later they delivered my order after constant phone calls.

When i received the package whole my family was disappointed to see the bed as it was not at all attractive nor it was solid enough to not break. The bed was really dull and was also made of cheap material which could easily break

The day i got the delivery i asked for the return realized that this bed is not for me so i contacted their costumer care and asked them to take back and refund my amount afifa sayed she was rude and refused to take the return.

1 day prior to this next night that ply of the bed got broke when i put the mattress above it

I was really disappointed and i thought i have wasted my money after this response i will never suggest nor buy things from pepperfry.

Request you to kindly look into this matter as the money earned and spend is my hard earned money i am not asking to pay me the money in my bank you can keep it on my pepperfry account i will utilize later but please take the bed from my house i don not have space for such useless things,

Its been more then 45days since i returned the product still i did not received the refund for my order[protected].
Its like my daily routine job to daily contact customer support they take a complaint request say we will contact you with in 48hr and never contact back.
Worst e-commerce site who are torturing for giving refund.
First they say refund not yet initiated from our end due to some problem. After 3 weeks they said we have initiated again but i never got in bank. When i contacted them again they said we were unable to refund to paytm please share your bank account details i have even shared my bank account details still refund not yet processed strict action must be taken on pepperfry

Regards.

Product image and description misleading in the website, called the customer care who was very rude and adamant. Website said no assembly and with cooling fans, customer misinterpreted that to self assembly and cooling fan is only for images. Called the manufacturer who took responsibility of wrong product sent but pepper fry is trying to make money and does not want to help. I'm stunned by the lies the customer care team comes up with to ensure no product can be returned irrespective of what is on their own stupid website. I hope i'm able to reach the top management at pepper fry for them to have a glimpse of customer service that is provided.

Have made and order for 3 items wide number[protected] for
1) ladder — imbalance and without checking your executive has refused to exchange (Means a defective item i need to accept as no return policy)

2) order for 2 chairs as twister executive chair in dark brown leatherette by emperor which your person came to deliver was not the same so i have not accepted the product and after sending the image to mr gautam through mr pramod, mr gautam has advised to mr pramod to take it back and surprised to receive the mesg like (Dear customer we tried to deliver your twister executive cha today however due to unavailability of the receiver we could not deliver rest assured that we will attempt to deliver the product again soon — team pepperfry)
Fail to understand the reason for wrong msg

Hello,
I've placed an order for shoe rack on pepperfry.com yesterday and wish to cancel the same but there is no option to cancel the order, I even sent a message to the customer care within 24 hours of placing the order that I wish to cancel the order but no reply yet, so I called up the customer care number twice but they are not ready to cancel my order, I even requested them as my order is not even shipped yet so whats the issue with cancelling the same but they are not ready to listen. Kindly help me with this issue, my order details are as below:
Order No.[protected]
Order date and time: 7th April 2019 12:48:35 IST
Product Name: Popet Two Door Shoe Rack in Walnut Finish by RoyalOak
Product SKU: FN1675743-S-PM26973
It says ships in 5 days and Confirmed Delivery by : Wed, 17 Apr - Mon, 22 so why cant they cancel the order. Kindly help.

Regards,
Prashant.