Pepperfry Complaints & Reviews

My nephew placed an order on pepperfry.com by mistake. I realised this and contacted customer care within 3 hours. The customer care lady flatly denied and told it's their policy that they can't cancel order once placed.
Hell with such policy. Why order can't be cancelled if item is not shipped. Are ther pepperfry guys free to do anything in name of policy?
This is thuggery. Pathetic policies and customer service.
Order number is[protected].

Pepperfry advertises easy return on the website. I ordered a 4 seater table and 4 chairs. The table was small for the chairs. The delivery and assembly boys said, call customer service they will return and exchange for 6 seater table. I bought bigger size of the same table. I called pepperfry many times. First they said, a person has been assigned to you case, they will call. I got two complaint numbers but no calls. Each time i said please arrange to return the 4 seater before the 6 seater arrives. Now they are saying they will not take it back because it is not damaged. They are falsely advertising easy return. Their customer service is very poor.

We bought the product from pepperfry and when carpenter assembled it, It had multiple issues like : all 6 storage boxes had gaps and also the hydraulic wedge was shaking.

We described the problem and sent pictures and videos to pepperfry. After, review they sent another carpenter who kept shouting in my house and forced me to keep the product. He stated inappropriate comments continually and when it became unbearable we requested him to leave, the experience was traumatic. He went on to say that he will personally ensure that my request is denied.

After this we talked to customer care about the behavior and the issues. They replied that we are denying your request and would not be able to comment on anything else.

We mostly shop online and this is the first time I have seen people behaving so unprofessionally and rude. It was the worst experience any customer can ever have.

Order id:[protected] dated: 15/02/2019, amount: rs.19474 (Galaxy entertainment cum wall tv unit in fumed oak melamine finish by spacewood)
Delivered: 8th march'2019; assembled: 9th march'2019; returned on 11th march'2019

Dear concerned,

With reference to the above mentioned order id, i was delivered a damaged/broken product. Upon raising a return request (Wr[protected], i received a call from case manager on 11th [protected]@ 11:30 am who insisted on replacement of the broken panel of the unit. I in turn informed her that the unit is of inferior quality and is easily breakable and she agreed to take my return request. She further asked whether she can refund the amount to pepperfry wallet instead of my original payment account, to which i agreed at first.

After conferring with my family members and further going through the pepperfry gallery, we decided we did not wish to purchase any product from pepperfry at the moment and by 11:59 i called back to the customer care requesting them to refund the amount back to my credit card used. The customer care lady agreed to the same and took down my request with reference number: ph[protected]. Thinking everything is in order the disassembly and reverse pick up was completed by 13th march.

On 14th march to my utter surprise the refund was credited back to the pepperfry wallet instead of my payment account. I again called the customer care on 14th march itself to resolve this issue vide ref. No. Ph[protected]. I was told that the case manager will be calling me back for the same. I received call from the case manager who had originally taken my return request and was given a completely different story all together. She informed that the return was only processed since i had agreed to refund in pepperfry wallet and that returns are not entertained by pepperfry and only repairs & replacements are done. Upon confronting her that she had never informed this to me during our conversation on 11th march and asked her to play the call recording, she said that recording is an internal part and cannot be played and that i will have to escalate the issue from the website and that customer care cannot do anything about it. She completely disregarded the request i had made the very same day to the customer care for change in refund to my account. I had even tried escalating the matter through website only to receive no response.

I kindly request the higher management at pepperfry to look into this matter. This is purely unprofessional and amounts to harassment of a customer. Kindly play all the recordings of the conversations i've had with regards to this case and you will surely notice that the case manager is not being sincere.

I bought set of 5 tubelights on 10th feb 2019 from pepperfry.com. It got me delivered with just 2 tubelights. I returned it them on very next day. And all the time company app showed me that refund has been issued on 19th feb 2019 and provided me a transaction id. Arn : 75503729052027211838618 which is irrelevant as they are saying it is provided by there payment gateway payu. I checked with me bank and they told me there is no transaction. Again i called the pepperfrt and they told me that this transaction was cancelled and they have again initiated it and wait for 7 days. I waited. But no update and no refund. I regularly call there support and again no solution and they are so clueless they refer for the first transaction number and tell me it is completed and asked me to upload my bank details which i did and no response after that also. On 16th feb by chance i was connected with account manager of peppery mr. Karanveer singh amd he provided me with his personal number and assured me that he will update me in 2 hours. But since then he is not taking calls not even replying on whatsapp. This company have done fraud with me as i checked online, internet is full of the frauds done by this company in same manner with everyone.

Pepperfry denied the cancellation of the order after 5 hrs of placing the order while delivery date is 20 days after the date of booking. They without listening to the problem straight away denied the cancellation.
Called customer care as well but no solution been provided
When the item is not shipped they denied the cancellation

Order no. :[protected]

Order id - pepperfry order #[protected]fn1253217-z-wh5046
Product - jurou three door shoe cabinet by mintwud
Pepperfry complaint id - wc[protected]; ph[protected]; ph[protected]

First of all the quality of the product (Shoe rack) was really poor. Very low grade and inferior quality of engineering wood or mdf were used. And once the product was delivered there was no option to return it and hence was forced to use it in spite of the low-grade material. Within 3 weeks o[censored]se, the side panel (Joined with the main door panel by 2 thin wooden sticks and not even some proper screw) came out causing the entire door to get dismantled. On raising the complaint to pepper fry they simply ruled it as damage due to usage and regular wear and tear and denied me any repairing service under warranty. It is a shoe rack and am i not supposed to use it by opening or closing the door?
And how did they ascertain it? It was decided by some case manager just by looking at a single picture which i had uploaded to their app. How could they ascertain that without even inspecting it physically and simply checking the picture when they might not be having any expertise in manufacturing or assembling furniture? How can they ascertain that the section didn't get damaged while it was being assembled by their carpenter? In spite of raising the issue with them multiple times, i was told that the product won't be repaired by them.
The panels came out clearly because of the damaged poor quality of the wooden pieces used to join the sections. It could have been as well delivered to me like that and there was no way of knowing that.
I need pepperfry to address this issue. This way they are harassing customers and simply denying warranty to them.

This is to inform you that i bought almiraha nd bed from papepperfry out of this almirah was assembled and within one month the lock got damaged twice and i complaint almost 5-6 times now body turned up when i wrote on pepperfry tweeter acccount i got call and now my bed was supposed to deliver on last saturday after i called on ceo office ms disha it didn’t reach on time and today she is sending i have major issues of their quality as well as service when i am telling them to refund my amount they are not ready to refund the amount in my account. Please intervene in this issue.
Reagards
Kavita

Pepperfry - mentioned incomplete information of sofa and product is damaged.
Order date : 1st mar, 2019
Order #[protected]fn1596468-p-wh5046.

I purchased the sofa which as a mrp of 1, 17, 400 with a discount of 74%.
Looking at the mrp and discount i decided to buy and got it for 27k. The sofa is of worst quality and will not be worth of more than 17k. Pepperfry has highly quoted the price of this sofa and given high discount for this damaged product.
The quality of fabric is very cheap and there is damage behind the backrest as seen in the attached photos. The quality is so bad that the sofa can break very soon. There is no information that the legs of sofa is of plastic. As 27k is a lot of money for me and the sofa will not last for even 6 months, i really want to return the product.
Customer care is not very helpful and gives only automated responses. I am not sure why pepperfry says easy return when it is actually very difficult.
I would really appreciate if i get this issue resolved soon. I need the money back to buy a better sofa.
Please take back the product and give back my money.

Pepperfry is one of the worst shopping platform i have even seen in my entire life. This site should be banned. I booked an order on pepperfry via order is[protected]. Before placing an order i asked to them that all the cookware works on induction cooktop or not they replied yes attaching email attachment also. I got delievery on 3 march but the item is extremely damaged i had sended all the images and screensort whatever they required. I escalted this issue to ceo but there is no response from pepperfry whenever i am calling on return team all they are giving me one execuse that the case manager manager will call me but never calling. I request to pepperfry returns team to plz look into that matter because product is completely waste for me. I will not wait for ceo response now. Now i have decided to go to consumer court just i will wait till monday. I want my money back.

Absolute irresponsible people. They have no cancelation or return policy. I have placed an order by mistake and just wanted to cancel the order. They flatly refuse to do so. The order will not even be shipped for another month. I simply don't understand why can't they just cancel my order and initiate the refund. This is not even my first problem with pepperfry. Never using them again.

I bought a Bed from Pepperfry https://www.pepperfry.com/shinju-queen-size-bed-with-side-storage-in-wenge-finis...⇄ Within 3 months o[censored]sage it broke. I did not do any adventure in bed jus sat on it. It broke. What was even cringe worthy was the behavior of the staff even after raising multiple complaints. They were insensitive to say the least. The quality of wood is mediocre, moreover the customer support is cruel

I have purchased a product for which i duly mentioned my gstin number for claiming tax through my company. They have provided me a retail invoice and when i requested them again and again they provided me a tax invoice for rs 317 whereas the cost of product was rs.11624. If they are not providing tax invoice, it is very clear they are not depositing the requisite tax. This is ridiculous.

Bought an office chair from pepperfry but it makes a continuous knocking sound when it's moved around.
Carpenter from pepperfry visited and he said the sound is bearable and should have bought a costly chair as all chair of this company will make the same sound. I guess 5500/- for an office chair in not cheap. Secondly why do they have company which sells such defective products and thirdly why should any new product make any kind of noise.
I got call from one of the executive and she said they will no take back the product as carpenter said the product is ok. When i called pepperfry the return department person said that he would come back after discussing with senior.. Never got call from them again..
So this seems like they don't care after selling.. Just sell the product and forget about it. They have made the whole system of complaint so difficult that every time you want to reply you have no option but the create a new complaint and they will create new i'd and whole process starts again.. The excutive will never call back again to inform you of the status
And there is no mechanism where you can write the review of the product as in amazon. So you buying product based on the pics
So anyone buying from pepper fry just make sure you know what you are into before buying

We have ordered 1 pc 3 seater sofa and 1 pc 2 seater sofa of blue colour from pepperfry. Both these orders were delivered same day and the total worth of both was inr 55, 998. We have received the delivery of the ordered sofa on november 23, 2018 and just next day (November 24, 2018, we have placed the complaint against the defective product. After so many follow ups, surveyor visited our place and confirmed for the return of defective product. Now, it has been such a long time and since then no action have been taken further in my case. No further response is being served to us on our follow ups. We have been harassed to a bad extent since november.in scope of return we are not able to use this product neither we can take the delivery of another sofa ordered from other vendor since space is limited in our flat. We are providing the documents in reference.
Pls help us in return of the product as this is of no use for us and our good amount is also stuck with this.
Thanks in advance

Pepperfry refuses to cancel order even though the cancellation request was made within 3 hours of placing the order. When we spoke to customer care, we were informed that they changed the policy a week ago. This change in policy was not intimated to us as we have cancelled orders in the past. Further, not enabling customers to cancel orders prior to shipping is unfair policy and is against the interest of customers

Pepperfry promotional credits. Its a marketing strategy that they allow you to purchase any item using credits and they somehow make sure that item doesnt reach you in good condition, thereby not giving you credits back nor replacement. Order ID[protected] and Order ID[protected]. All customer service rep are rude saying its how the company policy is. When asked either of below request they deny for all resolutions.
1.Arrange a replacement item
OR
2. Arrange a full amt refund to pepperfry wallet
OR
3. Arrange 200.00 which I paid for item which arrived damaged.

I have placed an order for buying metallic queen size bed at a price of rs.4999/- with pepperfry on 7/12/18 (Order no.[protected]. I have pay the entire amount upfront since there was no option to pay for this item on delivery. Within 24 hours i have decided to cancel the order. Their cancellation policy is reproduced below:
What is your cancellation policy?

We accept cancellation of confirmed orders till the end of the next day, provided the products have not been shipped yet. If you are initiating the cancellation through "my account", the amount will reflect in your pepperfry wallet within 24 working hours.

For example:

If an order has been placed today and you want to cancel it either today or tomorrow before the product is shipped, then we'll accept the cancellation.
If an order has been placed today and you want to cancel it either today or tomorrow after the product is shipped, then we will not be able to accept the cancellation.
For customers who call us, once the cancellation is processed, the amount will reflect in the original source of payment. You'll also incur a small deduction (Service fee by the payment gateway) to the tune of 1.5% on the paid value of the transaction."
This was also confirmed by the executives at pepperfry studio in kochi.
However when i have tried to cancel the order online on the very next day, i found that no provision for cancelling the order is available on line.
When i have called their customer care for cancellation the executive told me that the amount will go to my pepperfry wallet instead of credit card account. But since this is against the stated policy of http://Pepperfy.com and what is informed to me by the executive at pepperfry studio, i thought that the executive is misinformed and i will be able to get my money back even partially. To my surprise, the my mails and calls to the customer service is eliciting cliched reply. “ however, we won't be able to refund the amount in the original mode of payment as the payment is already been initiated in pepperfry wallet”. I was even prepared to take a hit of more than 1.5% to get my money back, but unable to have a meaningful communication with their office.

I want to lodge a complaint against pepperfry for delivering me a wardrobe with Hardware parts missing. I bought REN THREE DOOR WARDROBE (ORDER ID[protected]and paid an amount of INR 11249 which was delivered on 13th FEB in a dismantle condition and its still pending for installation as missing Hardware parts is still not arranged by the company.
I have lodged both written and telephonic complaints to concerned authorities, but there was no response. Then i initiated my request for refund as there was no update from Pepperfry regarding the Hardware. They took more than two days to confirm the same. Now that the request was confirmed for refund the pick up person has his own tantrums of picking up the product. As per him he can come after 2300hrs (which is obviously not the suitable time).

So I am enclosing you the pictures as a proof.

I request your forum to intervene and get me justice at the earliest.

Yours sincerely
Parikshit Joshi
[protected]

Hi,
I had ordered a table which was delivered between 7-10th feb 2019.
It's not even 10 days and it has bubbles on it as shown in the image attached.
The order id for the same is[protected].

I am highly disappointed with the quality of the table i received. Although it had good reviews i am dissatisfied with the poor durability it has shown.

Kindly let me know if we can return or at least exchange the table.