Pepperfry Complaints & Reviews

I ordered a six seater dining table which was delivered on 18.01.2019. I requested for assembly on later date as it was delivered to my new home. One carpenter was sent for delivery on 10.02.2019. The carpenter opened the seal of all the boxes sent by pepperfry and informed me that hardware for the dining table is missing and I need to complain to customer care. I took the photo of the product and also the carpenter On complaining, they told...

Really disappointed. I have ordered
King size bed, order no[protected] on 4th feb 2019. And a mattress order no[protected]. On 8th i had received damaged, poor quality bed material. Delivery executives didn't even wait for 5 min to show me materials properly. When i had a close look, those were not even a wood pieces, those look like wooden waste powder filled into polished box of plywood. I was shocked by the heights of cheating someone....

Iam very frustrated with your service i have still not got any updates on return of my product

You people send me a wrong product and whenever i call customer service they just tell they will get update and today the customer service agent says we can give you compensation of 1200 and u keep that product.

Its such ridiculous of you guyz

I want the product i ordered or my money back...

It's really irritating with the pepperfry customer service for the dressing table product which i purchased on jan 9. Product was damaged but when i requested to return customer service escalation team fooled me with the rounding of words and forced me to take it or throw it. I want to raise this complaint in consumer court. How can someone force me to buy a product which i don't like as the product was damaged and finishing was improper....

I cancelled my order for a bed and while i was cancelling the order there was only one option to take refund in pepperfry wallet. Now i wan money in my account but are not returning it, i taked to customer care they said before cancelling the order you should talk to customer care and said that the just can't return and you have to buy the product.

I want my money in my bank account as i need my money. We are living in the...

Pepperfry order[protected]
Issue 1- we ordered a bed in nov 2018 and raised installation request in feb 2019, as our interior work was going on in our new flat

The person from pepperfry came for installation and said it can’t be installed as the side panels don’t belong to the model we have ordered. Now pepperfry says because 7 days are over, they will not replace it.

We are not asking for replacement,...

Hi,
I ordered one sofa from pepperfry and yesterday they delivered the product. The product doesn't meet our expectations. First of all the colour of the product is very faded and the quality is also not good. It is also mentioned in the specification that the product contain pocket spring, but i didn't find any comfort of spring while sitting in that product....

Unknowingly cancelled. Refund not done for the order[protected]. Got tricked by pepperfry's hidden policies. No support from their customer care department. Completely disappointed with pepperfry service. I lost rs. 1117 because of pepperfry tricky policies.

They claim that a notification message would have come when cancelling that credit points would not be refunded. I did not see it when cancelling. Why would there be no...

I bought a pack of led bulbs from pepperfry on 29th january. The title of the product page says it's warm white/ yellow, which means that the spectrum is[protected]k and the bulb glows yellow and the product i received is 6500k bulb, which is cool daylight. I tried talking to the customer care executive and she says that the product page describes that it can come in multiple colors, warm white or yellow, whereas warm white and yellow are...

Hi team,

This is with regards to order number[protected].

The base plates of the deewan is smaller than the cot size; more than 1 cm width.

I have been raising concern for the same for return and the same is being rejected saying it’s a standard product. Weird to see plate size so small than the cot size and termed as “standard product”. Also, in my entire experience, i have never seen a...

Hi

I received my order on Jan 9, 2019. Order Id #[protected]. The assembly guy came to assemble the order and found the hardware missing for 2 chairs. He advised that he will update Pepperfry about it. I received a call from Pepperfry between 13 Jan - 15 Jan asking if i has any complaints/issues with the delivery. I elaborated on my concern and was advised that someone will get in touch with me and help me with the complaint....

I orderd a globe in this site and i did not get it till now. I complained about it but they said they refunded money then i send them my bank status which completly shows i did not got money. Then they said we will do it still now i don't got money or the product
Sir i have send you i pics of ordered and bank statement of the day i order and the day which they claim to refunded are there.
Please help me out
Today only...

Please do not buy from pepperfry.. I have bought furniture and other material worth over one lakh in the last few months. Furniture (Order number[protected] came with 36 months warranty, the bed which i barely used broke as the quality of wood used was pathetic. I raised a ticket (Case ref. Number is ph[protected] and their carpenter came and inspected the bed and said the wood quality was poor and cannot be repaired. Yesterday, @pepperfry...

I had purchased a ethnic motif wool 5 x 4 feet hand tufted carpet by obeetee from pepperfry on 5th jan. Upon receiving the product i told the delivery partner that i need to check the size of the carper since i think its a bit small for the place that i need it for.

The delivery partner said that he can't open the parcel but if there is any issue you can return the product.

Upon opening the park i found it small...

Very high price he is quoting. For a normal 3 pc wooden stool set he is charging 9000 rs where as in other website it is only 3000 rs. This is big cheating of public and hard working people who have earned their money working day and night. I want govt to take immediate action on him and need to be rectified soon. These are really big fraud people....

Well i had ordered a clothes drying stand from pepperfry online and they sent the right product but what they have on the website is different to whats being delivered, however i have asked them to take the product back, they refused stating its not under the 7 day return back policy from the receipt of the product, (As per their logistics dept) wherewas i knew i was very well under the 7 day return policy, all that i have asked them to take...

I ordered an office chair and it was not a quality one. The plastic was defective. When I raised a return request they rejected saying that the product is same as described in the website.
The customer care executive is very rude. They will just say read our policy and don't mind your words.

They only accept returns if it is defective or damaged it seems . Then what to do if the quality is poor?...

I ordered a study table for which the table drawer handle was missing. We raised a replacement request on the same day from the order summary page. I received couple of emails stating that the return request raised, return accepted etc. I checked the same page regularly and saw that the status has been updated to "return request has been accepted. Someone will get in touch with you". But didnt hear from anyone for the next few day.
br...

I have got 2 products from you bean bag and the tv case (Ord id[protected]
Bean bag (Ord id[protected] also is not good. The beans (Thermocol balls) are getting blasted when we sit.

For tv case, after carpenter visiting my house, he took pictures and sent it to you, i got a message saying our customer team will be back in 24 hours as the proper is not solved which was sent on 16th jan, the wooden blank on which tv is...

I had purchased pigeon gas stove 3 burner from pepperfry.com online dated 14.1.2019. Order #[protected]ak1355040-s-pm20767
I received the defective gas stove with stove pipe is broken at the of delivered and complaint made to pepperfry but no return request attend

If the store supplied the defective item it is the responsibility of store to replace pepperfry.com. It is cheating selling the defective products online...