Pepperfry Complaints & Reviews

Address: Riftio, 3/C, 7th C Main Rd,, Bangalore, Karnataka, 560034

I bought a Bed from Pepperfry https://www.pepperfry.com/shinju-queen-size-bed-with-side-storage-in-wenge-finis...⇄ Within 3 months o[censored]sage it broke. I did not do any adventure in bed jus sat on it. It broke. What was even cringe worthy was the behavior of the staff even after raising multiple complaints. They were insensitive to say the least. The quality of wood is mediocre, moreover the customer support is cruel

Apr 6, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

Pepperfry Customer Care's response Dear Marshel, Please accept our sincere apologies for the hassle and inconvenience caused. Allow us to investigate and one o[censored]s will connect with you to address the concern.

Verified Support

Mar 06, 2019

Pepperfry Customer Care's response Dear Marshel, we spoke & with reference to the conversation we've sent an email to your registered email ID. Kindly refer to the same for further correspondence.

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Address: New Delhi, Delhi

I have purchased a product for which i duly mentioned my gstin number for claiming tax through my company. They have provided me a retail invoice and when i requested them again and again they provided me a tax invoice for rs 317 whereas the cost of product was rs.11624. If they are not providing tax invoice, it is very clear they are not depositing the requisite tax. This is ridiculous.

Apr 6, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Pepperfry Customer Care's response Dear Namita, Hope the conversation was helpful. With reference to the conversation, we've sent an email to your registered email Id. Please refer to the same for further correspondence.

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S

shonali ray

Aug 17, 2020

I have purchased 2 order of amount Rs 16617 whereas I have recieved invoice of Rs 1447

Which is really pathetic. I need to submit the bills to my office inorder to claim the bill amounts

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T

Tejashwi Bangera

Sep 10, 2021

I have purchased a table and done a full payment for it. Order number is[protected]. I haven’t gotten any invoice for it yet. I understand the delivery is late but y can’t i receive an invoice for my purchase? I need the invoice in this week. I have to submit the invoice to the claims department. Please help

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Pepperfry Customer Care's response, Sep 11, 2021

Verified Support

Dear Tejashwi, We are sorry to hear about your concern. Please allow us some time to check the concern we will get back to you soon.
Regards,
Team Pepperfry

Tejashwi Bangera's reply, Sep 13, 2021

How long will it take to send me an invoice? Im on a deadline over here

Pepperfry Customer Care's response, Sep 20, 2021

Verified Support

Dear Tejashwi, we have initiated a full refund for the product. Please check your registered email ID for more details.
Regards,
Team Pepperfry

N

Nishanth Reddy

Dec 5, 2021

I have purchased an order in peffery. I have not received an invoice yet for my table furniture.what need to be done.

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Address: Mumbai City, Maharashtra

Bought an office chair from pepperfry but it makes a continuous knocking sound when it's moved around.
Carpenter from pepperfry visited and he said the sound is bearable and should have bought a costly chair as all chair of this company will make the same sound. I guess 5500/- for an office chair in not cheap. Secondly why do they have company which sells such defective products and thirdly why should any new product make any kind of noise.
I got call from one of the executive and she said they will no take back the product as carpenter said the product is ok. When i called pepperfry the return department person said that he would come back after discussing with senior.. Never got call from them again..
So this seems like they don't care after selling.. Just sell the product and forget about it. They have made the whole system of complaint so difficult that every time you want to reply you have no option but the create a new complaint and they will create new i'd and whole process starts again.. The excutive will never call back again to inform you of the status
And there is no mechanism where you can write the review of the product as in amazon. So you buying product based on the pics
So anyone buying from pepper fry just make sure you know what you are into before buying

Apr 4, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

Pepperfry Customer Care's response Hi, We regret for the hassle and inconvenience caused. Kindly share the order details & we'll check with the team for best possible resolution.

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Address: 201310

We have ordered 1 pc 3 seater sofa and 1 pc 2 seater sofa of blue colour from pepperfry. Both these orders were delivered same day and the total worth of both was inr 55, 998. We have received the delivery of the ordered sofa on november 23, 2018 and just next day (November 24, 2018, we have placed the complaint against the defective product. After so many follow ups, surveyor visited our place and confirmed for the return of defective product. Now, it has been such a long time and since then no action have been taken further in my case. No further response is being served to us on our follow ups. We have been harassed to a bad extent since november.in scope of return we are not able to use this product neither we can take the delivery of another sofa ordered from other vendor since space is limited in our flat. We are providing the documents in reference.
Pls help us in return of the product as this is of no use for us and our good amount is also stuck with this.
Thanks in advance

+5 photos

Sep 6, 2022

Complaint marked as Resolved

It was very peaceful and received quick response on our complaint. We were not able to get answer from the company but after this complaint, received call also and the defected product was returned as well.

Pepperfry customer support has been notified about the posted complaint.

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Pepperfry refuses to cancel order even though the cancellation request was made within 3 hours of placing the order. When we spoke to customer care, we were informed that they changed the policy a week ago. This change in policy was not intimated to us as we have cancelled orders in the past. Further, not enabling customers to cancel orders prior to shipping is unfair policy and is against the interest of customers

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Address: 560098

Pepperfry promotional credits. Its a marketing strategy that they allow you to purchase any item using credits and they somehow make sure that item doesnt reach you in good condition, thereby not giving you credits back nor replacement. Order ID[protected] and Order ID[protected]. All customer service rep are rude saying its how the company policy is. When asked either of below request they deny for all resolutions.
1.Arrange a replacement item
OR
2. Arrange a full amt refund to pepperfry wallet
OR
3. Arrange 200.00 which I paid for item which arrived damaged.

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Address: Mumbai City, Maharashtra

I have placed an order for buying metallic queen size bed at a price of rs.4999/- with pepperfry on 7/12/18 (Order no.[protected]. I have pay the entire amount upfront since there was no option to pay for this item on delivery. Within 24 hours i have decided to cancel the order. Their cancellation policy is reproduced below:
What is your cancellation policy?

We accept cancellation of confirmed orders till the end of the next day, provided the products have not been shipped yet. If you are initiating the cancellation through "my account", the amount will reflect in your pepperfry wallet within 24 working hours.

For example:

If an order has been placed today and you want to cancel it either today or tomorrow before the product is shipped, then we'll accept the cancellation.
If an order has been placed today and you want to cancel it either today or tomorrow after the product is shipped, then we will not be able to accept the cancellation.
For customers who call us, once the cancellation is processed, the amount will reflect in the original source of payment. You'll also incur a small deduction (Service fee by the payment gateway) to the tune of 1.5% on the paid value of the transaction."
This was also confirmed by the executives at pepperfry studio in kochi.
However when i have tried to cancel the order online on the very next day, i found that no provision for cancelling the order is available on line.
When i have called their customer care for cancellation the executive told me that the amount will go to my pepperfry wallet instead of credit card account. But since this is against the stated policy of http://Pepperfy.com and what is informed to me by the executive at pepperfry studio, i thought that the executive is misinformed and i will be able to get my money back even partially. To my surprise, the my mails and calls to the customer service is eliciting cliched reply. “ however, we won't be able to refund the amount in the original mode of payment as the payment is already been initiated in pepperfry wallet”. I was even prepared to take a hit of more than 1.5% to get my money back, but unable to have a meaningful communication with their office.

Pepperfry customer support has been notified about the posted complaint.

Feb 22, 2019

Updated by Varghese Yohannan Today[protected] I have received a telephone call from the Pepperfry Office.
The executive started questioning me as if she is unable to understand the substance of the complaint. Then goes on to state that the website clearly states that there is no refund policy and proceed to read from the policy which I myself had quoted in my complaint where it states that the amount will be reflected in my “Pepperfy wallet” only, and not refund as I had claimed. I informed her that I am travelling and do not have access to the document. When she had hinted that I might have cancelled the order on line, I had stated that I could not find any option to cancel the order online and the cancellation was done through Pepperfy customer service, through telephone only. At any rate, if she feels that my complaint is unfounded, the Company can give a reply in black and white so that the people viewing the forum will get a fair idea about the situation. To this, the executive stated that there is no option for this in the website. I have asked her to give a reply in my email address which I will be posting in the forum.
Now I have received a reply by evening which is reproduced below:
“Greetings of the day!

This is regarding the concern raised to Consumer forum. Sincere apologies for the inconvenience caused to you.

As confirmed on call, I will not be able to transfer the amount from the Pepperfry wallet to the original mode of payment. This is regarding the cancellation for Bari Metallic Queen Size Bed in Black Finish by FurnitureKraft which you had ordered for and then cancelled through 'my account'. When cancelled through 'my account' the amount is transferred only to the Pepperfry wallet.

Please let me know if there is any further information required.I shall take this case towards closure.

For any further correspondence, you can reach out/ write to me. I will be available from 10:00 A.M till 8:00 P.M. “
Please note that they have stated “when cancelled through my account”, where as I have clearly stated that I have cancelled the order through their call centre.
The executive has stated that the website clearly states that the amount will not be refunded but will be returned to “pepperfy wallet” only. But anybody can see their statement in the website “For customers who call us, once the cancellation is processed, the amount will reflect in the original source of payment. You'll also incur a small deduction (service fee by the Payment Gateway) to the tune of 1.5% on the paid value of the transaction.”
While the executive says so many things on telephone, nothing is reflected in their reply.

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Address: New Delhi, Delhi, 110070

I want to lodge a complaint against pepperfry for delivering me a wardrobe with Hardware parts missing. I bought REN THREE DOOR WARDROBE (ORDER ID[protected]and paid an amount of INR 11249 which was delivered on 13th FEB in a dismantle condition and its still pending for installation as missing Hardware parts is still not arranged by the company.
I have lodged both written and telephonic complaints to concerned authorities, but there was no response. Then i initiated my request for refund as there was no update from Pepperfry regarding the Hardware. They took more than two days to confirm the same. Now that the request was confirmed for refund the pick up person has his own tantrums of picking up the product. As per him he can come after 2300hrs (which is obviously not the suitable time).

So I am enclosing you the pictures as a proof.

I request your forum to intervene and get me justice at the earliest.

Yours sincerely
Parikshit Joshi
[protected]

Pepperfry customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 401202

Hi,
I had ordered a table which was delivered between 7-10th feb 2019.
It's not even 10 days and it has bubbles on it as shown in the image attached.
The order id for the same is[protected].

I am highly disappointed with the quality of the table i received. Although it had good reviews i am dissatisfied with the poor durability it has shown.

Kindly let me know if we can return or at least exchange the table.

+1 photos

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Address: 400078

Being an ecommerce website, why does the pepperfry doesn't have the cancellation option even for the orders that are just confirmed orders.
Why does the government is not giving any regulations for the pepperfry w web site... Rather keeping a small note in the product section they should make the customer aware that there is no cancellations in pepperfry...

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I ordered a six seater dining table which was delivered on 18.01.2019. I requested for assembly on later date as it was delivered to my new home. One carpenter was sent for delivery on 10.02.2019. The carpenter opened the seal of all the boxes sent by pepperfry and informed me that hardware for the dining table is missing and I need to complain to customer care. I took the photo of the product and also the carpenter On complaining, they told me that the version of the carpenter may be true but they cannot help as it has crossed 7 days. I asked them how can they blame the customer for their lapse which is agreed by their carpenter. Carpenter complained to some one and said they will try to arrange and Till date I did not get any response from them and their returns department is rudely mentioning 7 days policy. I need this issue to be fixed urgently as I'm waiting for my dining table assembly in my new home.

Pepperfry customer support has been notified about the posted complaint.

Feb 14, 2019

Updated by Nishanth P M Order ID is[protected]

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Address: Mumbai City, Maharashtra

Really disappointed. I have ordered
King size bed, order no[protected] on 4th feb 2019. And a mattress order no[protected]. On 8th i had received damaged, poor quality bed material. Delivery executives didn't even wait for 5 min to show me materials properly. When i had a close look, those were not even a wood pieces, those look like wooden waste powder filled into polished box of plywood. I was shocked by the heights of cheating someone. On 9th i requested for reverse pickup and cancell my mattress order which was not even slipped by the seller yet. They requested 24 hours time. Still there is no improvement. And again i called them today, first they offered 25% discount, if i keep this damaged poor quality bed. When i asked for refund, she said it will take 5 business days to schedule reverse pickup and 12-15 days for refund. And i am damn sure after five days, they will simply tell me that, they are not responsible for any order, that is delivered before seven days.

And also for mattress which was not even packed and shipped, simply said they don't have any order cancellation policy, i have to receive that order. It's ridiculous.

Someone please help me to get my money back for both the orders total rs 21256
(Bed 13872+ mattress 7384)
With regards,

Surekha dev.

Mar 25, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Feb 16, 2019

Updated by Surekha Dev Bed reverse pickup has been done. Waiting for the refund.

Verified Support

Feb 22, 2019

Pepperfry Customer Care's response Dear Surekha,

We apologize for the delayed response. We checked the case history and the refund for the bed is already processed. The refund was processed on 18th February, we hereby request you to check with the bank and get back.

Regards,
Team Pepperfry.

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Address: 560004

Iam very frustrated with your service i have still not got any updates on return of my product

You people send me a wrong product and whenever i call customer service they just tell they will get update and today the customer service agent says we can give you compensation of 1200 and u keep that product.

Its such ridiculous of you guyz

I want the product i ordered or my money back

Mar 26, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2019

Pepperfry Customer Care's response Dear Yamin,

We apologize for the delayed response. May you assist us with the order#, so as we can scrutinise and assist resolving the issue.

Regards,
Team Pepperfry

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Address: Thane, Maharashtra, 421501

It's really irritating with the pepperfry customer service for the dressing table product which i purchased on jan 9. Product was damaged but when i requested to return customer service escalation team fooled me with the rounding of words and forced me to take it or throw it. I want to raise this complaint in consumer court. How can someone force me to buy a product which i don't like as the product was damaged and finishing was improper.

+4 photos

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Feb 10, 2019

Updated by psnaik1990 Order number[protected]
Product : Victory 2 door dressing table

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Address: North Goa, Goa, 403202

I cancelled my order for a bed and while i was cancelling the order there was only one option to take refund in pepperfry wallet. Now i wan money in my account but are not returning it, i taked to customer care they said before cancelling the order you should talk to customer care and said that the just can't return and you have to buy the product.

I want my money in my bank account as i need my money. We are living in the era of ecommerce and such basic facility should be provided by ecommerce website.
This is highly unacceptable.

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Pepperfry order[protected]
Issue 1- we ordered a bed in nov 2018 and raised installation request in feb 2019, as our interior work was going on in our new flat

The person from pepperfry came for installation and said it can’t be installed as the side panels don’t belong to the model we have ordered. Now pepperfry says because 7 days are over, they will not replace it.

We are not asking for replacement, we are only asking them to install it. Are not defective products covered under warranty? This is a defective one as we are not even able to install it

Issue 2- while installing the bed side tables, the technician broke the drawer channels. Image attached and we have his video confession as well

Customer service response is disgusting and very unprofessional

Regards

Ajay maheshwari

Pepperfry customer support has been notified about the posted complaint.

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Soumya112

from Visakhapatnam, Andhra Pradesh

Feb 13, 2019

I was ordered 5 chair with order I'd[protected] mistakenly order different address, but there no option to change address.please change my address to pin 752101

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Address: Thiruvananthapuram, Kerala, 695581

Hi,
I ordered one sofa from pepperfry and yesterday they delivered the product. The product doesn't meet our expectations. First of all the colour of the product is very faded and the quality is also not good. It is also mentioned in the specification that the product contain pocket spring, but i didn't find any comfort of spring while sitting in that product.

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Address: Kanchipuram, Tamil Nadu, 603103

Unknowingly cancelled. Refund not done for the order[protected]. Got tricked by pepperfry's hidden policies. No support from their customer care department. Completely disappointed with pepperfry service. I lost rs. 1117 because of pepperfry tricky policies.

They claim that a notification message would have come when cancelling that credit points would not be refunded. I did not see it when cancelling. Why would there be no refund. They why would they call it as cashback???

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Address: New Delhi, Delhi, 110008

I bought a pack of led bulbs from pepperfry on 29th january. The title of the product page says it's warm white/ yellow, which means that the spectrum is[protected]k and the bulb glows yellow and the product i received is 6500k bulb, which is cool daylight. I tried talking to the customer care executive and she says that the product page describes that it can come in multiple colors, warm white or yellow, whereas warm white and yellow are the same thing and are completely different from cool daylight, which i received. I mentioned this to her and asked her to google it if she chooses to and she said that what google says doesn't matter to them. This is completely unacceptable. The product description is wrong and i was misled into believing i was buying a product whereas it was a different product. And now the customer care executive is creating her own version of reality. She just kept saying that i won't believe her anyways and then cut the call. Just because you say that warm white is 6500k, it doesn't become so. Warm white is[protected]k and 6500k is cool daylight. They are different. Although the amount is not much the principle of the matter irritates me to no end. They shouldn't be allowed to make up their own facts and reality. I want to return the product

+2 photos

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Feb 04, 2019

Updated by paradisechaser My order id is[protected]

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Address: 560068

Hi team,

This is with regards to order number[protected].

The base plates of the deewan is smaller than the cot size; more than 1 cm width.

I have been raising concern for the same for return and the same is being rejected saying it’s a standard product. Weird to see plate size so small than the cot size and termed as “standard product”. Also, in my entire experience, i have never seen a cot where floor is seen and is termed as “standard product”.

The bed has been specially bought for storage purpose. With the plates size smaller to the cot size and floor being wide openly seen, it is termed as “manufacturing defect”.

From the past 3 days i, as a consumer, is in mental agony; due to ignorance of this issue. None of the customer care person were able to provide proper details on this except for giving the statement that it’s a standard product.

I strongly request the team to look into this issue on high priority and get this issue resolved at the earliest.

The way pepperfry team has treated me on this issue is very alarming. After so many requests of connecting/ asking with concerned team member to understand the issue, nothing worked.

Please take this as high priority and provide a resolution on this.

+2 photos

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Feb 03, 2019

Updated by Mitha Aavya The Case Reference Number for your Order:[protected]Ren Queen Size Bed with Box Storage & Two Bedside Tables in Wenge Finish by Mintwud).

Feb 05, 2019

Updated by Mitha Aavya Adding to the issue, the product is with storage. But if you see the product, the base plates are less than 0.5 cm in thickness. Just six plates have been thrown as base; which my floor can do itself. No fixing is done for the plates. Only thrown within the corners of the bed.

Pepperfry Complaints & Reviews

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Pepperfry reviews & complaints page 37

furniture broken within 3 months

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tax invoice

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defective product

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3+2 seater sofa in blue colour by adorn homez

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pepperfry refuses to cancel order: order number 305108493

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received damaged item

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non refund of money for cancelled order.

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harassment regarding the purchase product through pepperfry

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table ordered 10 days ago already has bubbles

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no cancellation of orders

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hardware missing for six seater dining table

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haku king size bed and I sleep seven mattress - cheaters

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received wrong product

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refusing to return the product dressing table which was damaged and finishing was improper

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refund

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wrong product delivered and broken during installation

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pepperfry is selling products with wrong specifications and also old products

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refund after cancellation

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the product received is different from what is mentioned in the product page

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delivered defective product

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